WOW! Where to start. I wish I could give a negative 5 Star.
Worst experience ever...and I mean ever!
Jim Satterfield is the owner and quite possibly the rudest individual I have ever met. He is a liar, unprofessional, incompetent, dangerous, and a thief.
Let me elaborate.
Liar) He quoted me prices for upgrades after the build began, but when the final bill came in, every item we discussed, he padded with a higher price. My mistake was not getting each of these in writing, so had no way to prove what he stated or quoted.
Unprofessional) Jim's temperament is to be rude, condescending, and narcissistic. He yells at everyone, including my wife and I! He walked off the job twice. Told my wife he wouldn't come back until I returned from a trip. Yelled at his subcontractors, one of which told me hated working for him. I asked his son about his moods when he walked off the job the first time, his son's reply..."well he gets like that, but will be ok in a couple days". Are you kidding me!
Incompetent) Most everything had to be done twice or just canceled. Stonework horrible, stone columns different heights (2 still are), didn't follow the pool diagram, everything that had to be 'fixed' was called a 'change' by Jim, and he added fees! He also built our BBQ/Bar crooked! He squared it up off of our property wall and not the house! It is now affectionately called 'The Crooked Bar'. I have a friend who saw this and asked me if I checked to see if Jim actually had a license.
Dangerous) I was alerted to a gas odor near my gas meter. My landscaper and the Culligan man alerted me to this. I called the Gas Company, who immediately sent out a technician. All of the joints where the pool gas line connected to the gas meter where loose! The Gas Company technician said "lucky no one lit up a cigarette over here!" He stated it looked like the joints were hand tightened and whoever did this forgot to use a wrench to finish the job!!! Unbelievable!
Also, I pulled about 20 nails and screws, that were sticking up out of the pavers! A friend of ours stepped on a screw, so after I pulled it out, I looked over the whole area and pulled the rest...and yes, i took pictures of them while they were still embedded.
A Thief) One day Jim came to me and asked to borrow some money to buy lunch for his guys. He forgot his wallet or something. I lent him $40 and he told his guys that he was buying lunch. When the final bill came in and i was shocked with the additional charges above and beyond what he quoted me, i asked about the $40. His reply was that they moved a couple stones for me that day and i should've bought them lunch!!! This is classic Jim. Plus we agreed before the build that he would move 5 landscaping rocks, he moved two, the two that cost me $40 additional dollars.SMH!
I could add a so much more, but anyone reviewing this should run from this company! They say 'Karma is a bitch'. Well a friend of mine lives across the street from the build Jim started after mine. He was evidently fired midway through the job for incompetence. Gee I wonder why!?
Update...now we've a water leak and will be having a different pool company coming in to take up a portion of my pavers (thank God I did pavers, otherwise they'd have to jackhammer concrete!), repair the leak, and reinstall the pavers.
Satterfield...you suck! read more