I had such an amazing experience at this Gucci store thanks to Julie and Shannon. I originally…read moreworked with Julie when I ordered my bag, and she made the entire process so enjoyable. She offered me a glass of champagne, was incredibly sweet and friendly, and showed me every bag I was interested in with genuine enthusiasm. Her customer service was truly top tier. When I came back to pick up my bag i had ordered, Shannon helped me and made the experience even more special. It happened to be my birthday, and she went out of her way to wish me a happy birthday, offered to take photos of me with my new bag, and walked me through all the details of my purchase. She was so kind and made me feel completely comfortable and celebrated. Both Julie and Shannon made this such a memorable luxury experience. I will definitely be coming back around Christmas to purchase another bag from this location. The level of service here is a huge contrast compared to my experience at Louis Vuitton, where the staff was unfortunately very rude

I love this location. Estela is amazing! She has the best hospitality and always is so…read moreaccommodating! Thank you Estela!

This location is inside of the Neiman Marcus store on Fashion Island in Newport Beach. Their…read moreemployees are not as friendly as the employees at the South Coast Plaza. Selection of merchandise is terrific. The value of their products are not as the same level of Chanel, but their products are still of high quality. In fact, they have purses that are not available on their main website.

After reading reviews for stores in the area I went to Newport instead of Costa Mesa, based solely…read moreon the customer service reviews. I'm thankful I did, Reihaneh provided amazing service & the store had the purse I wanted in stock. I'll definitely be back and I'll make sure to purchase from Reihaneh again!

From the beginning to end great service from MINA She's…read morebeen great, very patient and she was able to find her shoes that I like she ordered it for me and she was always staying in touch with me definitely for what I'm spending. I see the value and she showed me a lot of selection as well and she didn't rush me, and she wasn't pushy at all. Definitely I will send friends and family to this location. I was never a ferragamo customer but she was able to make that happen. Thank you again MINA the only reason I purchased this shoes because how nice you were. I appreciate it.

Special shoutout to Sam…read more I took my mom out on a shopping adventure recently as a "thank you for raising me! enjoy your retirement!" gift and my mom was able to find a pair of boots she loved here. Extra bonus is that they stretch out the shoes for you for those that have wide feet. Sam was so helpful and also very quick with bringing out the shoes. My mom does not play when it comes to time management so she was really impressed with Sam and how quick he was able to help her. The entire experience was really calming and pleasant. Thanks Sam!

I'd been considering the Andiamo Clutch in emerald green for months & finally decided it was time…read moreto bring her home! I called the store to find out if one was available for purchase. Michael confirmed & put one aside for me. By the time I arrived @ the store he had gone but was assisted by the store manager. Service was excellent & I was thrilled to finally have the new clutch in hand. Bag secured.

So what is the most prized merchandise in my closet? Hands down my Bottega Veneta Lug Boots! Not…read moreonly does it make me feel a lot more confident wearing them, it goes with virtually anything I wear and adds a little more something to it. The boots are also more versatile in situations than my other favorite wardrobe piece, my Veronica Beard scuba blazer. I'm definitely not a handbag gal and a lot of my clothes are boutique pieces I find in thrift stores but I can fall in love with the right shoe. For a few years now I have been trying to get the "perfect" Chelsea boot that I can wear in more formal settings. My "casual/workhorse" utility boot I already have in the form of a Doc Martens 1460 in a softer leather for easier break-in. I love the idea of the boot but finding the perfect boot didn't happen until I went shopping at South Coast Plaza. My sister got her boot from another store but I heard one of the employees of that store say that this sold the classier/less "edgy" version of the boot. If anything I was just merely curious when I stepped in the store just because there is no BV location in SD; this is the closest location to me. When Isaac approached us I was just merely curious to try on the boot. What resulted is the closest thing I had to a Cinderella moment and I got it on the spot. A lot of my most beloved clothing and accessories have been from impulse buys but in my defense I had been thinking about the concept for a while. The boot is quite comfy. There was no real break-in period for me but I also don't wear these boots when I anticipate 8+ hours on my feet. The boot itself is big - toebox is wide so I actually got a half-size down (comparison: I get size 9.5-10 on most other shoes). The boot is solid black and all shoes handmade in Italy with the best craftsmanship. Each boot has its own individual sleeve for storage but in this particular instance I also store the shoes in its own original box. No wonder why people love the designer brand shopping experience - very personalized every step of the way. Many thanks for Isaac for helping me find my dream boot.

I stumbled across a tik tok that led me to discover that Stoney Clover Lane is hosting a 3 day pop…read moreup for hannah montana. I instantly fell in love. The location is beautiful and super easy to find! I had no hidden corners, just a bright, open, and inviting storefront. The shop itself is so nicely decorated, everything feels thoughtfully put together and fun to explore. I came specifically for their Sunday pop-up featuring the Hannah Montana exhibit, and it completely exceeded my expectations. Such a cute and nostalgic experience! On top of that, the service was great (they took as many photos as you wanted for you) everyone was friendly and helpful without being overwhelming. One of my favorite parts is the customizable, limited merch--it makes the whole visit feel even more special and unique. Merch was high value and nice quality so you get what you are paying for. Definitely a spot I'll be coming back to! Thank you.

The staff at this store was so accommodating! My wife and I brought our 4 girls there, and they…read morewere so helpful with picking out new school bags for them, and sleepover bags for them! They suggested so many options that my girls almost didn't know what they wanted. The ladies at the shop made the process so fun and easy with my daughter's. We got custom embroidery on all of their bags, and they were so helpful with showing different styles and options to our girls. I can't speak highly enough about how fun the store made it for my girls, and how sweet these ladies were to my wife and I. I absolutely fell in love with this store because of their customer service and interaction with their customers. You have customers for life!

Hot place with hot clothes, high quality basics, one of my favorite places at the spectrum. You…read morewill always find something cute in here.

My daughter and I stopped in last weekend for the first time. Cute clothing and we did end up…read moremaking a purchase. When I went to pay, I was asked if I had a email address with them. When I said I didn't, the woman helping us said I needed to put my email address in. I nicely said I didn't want to add my email and if I could print a receipt. I was then told that they -had to- collect an email for us to make the purchase and that it wouldn't be a lot of emails (I knew that was a lie). Sure, we could have just walked away but after being in the store awhile, trying things on and waiting in line, I gave it so we could make our purchase. Since later day Sunday; I have received 5 promotional emails from them. I will be unsubscribing but be warned, if you don't want daily emails from them, you can't make a purchase...

I came here to get the right size skirt since another location didn't carry it. I was able to have…read morethem hold for me prior to arrival which was super helpful. Nice staff , clean store, great quality clothing and good selections. It's a brand that makes quality pieces that are timeless. A bit pricier for some items, but well worth it in the long run for the value.

"Review of Online Order" I purchased a pair of shoes online,…read moreand the stitching started coming apart after only a few wears, which suggests the product was not made to last. I contacted customer care online, but instead of offering a replacement, I was told that the only options were to return the item for a faulty assessment or accept a 30% partial refund in the form of a gift card. That would still leave me dealing with packing, shipping, and paying return costs, which feels unfair considering the shoes are already not worth the trouble. What was especially disappointing was that they refused to help, saying they do not support online purchases. I also drove to a nearby physical store hoping they would stand behind their product, but I was surprised they were unable to do anything to help. As a long-established brand, I expected much better support and a more reasonable resolution. I had hoped for a replacement or at least a fairer refund, but neither was offered. The experience left me frustrated and undervalued as a customer. I wanted to share this so others are aware of how this issue was handled. Based on my experience, I would think twice before purchasing from them again. No more dealing with a brand that provides such poor customer service.

Carlos provided amazing customer service here! He is extremely kind and helpful throughout the…read moreonline order process. Really appreciate the great experience and professionalism. Highly recommend!

One star only because I can't give less. I was effectively robbed of €223 by this company…read more I received a completely wrong order: two shoes for the same foot and a different (cheaper) watch than the one I paid for. I returned everything and was promised a refund, but I only got the money for the shoes--the watch "disappeared." Customer service refused to take responsibility, claiming they never received it. As a long-time customer, I'm extremely disappointed. I will never buy from this brand again.