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    Valentino

    3.7 (50 reviews)
    Closed 10:00 am - 8:00 pm

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    Reviews With Photos

    Jamie M.

    I can't believe I waited so long to get the infamous Valentino Rockstud heels! I called the store and José assisted me over the phone. I mentioned they didn't have the nude colored grainy/pebble caged Rockstud pump style on their website, and that I didn't want the patent or regular smooth leather material. They only had the black color listed online. He told me although they aren't listed online, they do have the grainy/pebble poudre (nude) color in stores. He reserved a pair for me, so I went into the store to get them. When I entered the store, I was greeted by a friendly woman and man. When José came out, he brought out my shoes and offered me a refreshment. Such a fun shopping experience! I tried the heels on to make sure I got the right size. I have wide feet and usually fit size 7.5, but size 8 did it for me in this style. The shoes are sooo much nicer in person. Pictures do not do justice. And when you wear them, they are incredibly flattering on any body type. You have to see it in person! They're a MUST HAVE in your shoe collection. These can be worn with jeans, leggings and a coat, a cocktail dress, summer dress, and even shorts. I have thousands of outfit ideas - a causal and dressy. Such a versatile shoe, I will definitely get my wear out of these. I shopped around with José for a summer heel too. He's very patient and has a lot of advice and will take the time to see what you like. I will come back next year to get the chunk heel in a seasonal color or maybe even in the color poudre again. Even in 100mm, the chunk heels are so comfortable. I think I'll be able to wear them all day shopping in LA or even a whole day out on the strip in Vegas. Valentino shoes are crazy comfy. Visit and see for yourself! All in all, my first visit at Valentino was amazing! The lady at the front and the other men in the store were so welcoming and friendly... thank you again José! If you're looking to shop around and find the right style for you, request him! He'll take care of you and send friendly follow-up texts. Very professional. I'm so happy with Valentino's customer service.

    Laurel T.

    I love coming in here for all of my cape needs. Love their shoes here too. Everyone has always been so helpful. Will always continue to come in whenever they have new capes in season

    Elizabeth E.

    I go in to the store the reps seem nice, and all ready to tend to customers. I was helped by Isabelle it seemed to be going okay I was only able to walk out with earrings since the purse and pumps for my size weren't in stock. I asked her hey deliver them home but no signature required correct? Since I won't be home for delivery time. So I purchase having faith she will have good customer service and follow up. I had to calm for a delivery date next day since she didn't she mentions may 5 delivery since I need them for an event I said ok send me tracking when Available. It's now may 4 and I didn't receive anything I had to call once more and get a call back. She messages me with oh I forgot sorry and also sorry it's signature required. Unbelievable how unprofessional she is I won't be shopping here anymore

    Stephie L.

    I love this store. Beautiful cute designs...just love it. My favorite designer with all the whimsical, quirky, and girly designs. I love almost all their stuff with bows on them. Obsessed. I need Red Valentino Anonymous. [+1] The store is kept well and they always give me the best service. They always greet you when you come in and say hi. [+1] They always show us the styles, how to use it, and will bring extra items from the back to show you or show you online. [+1] Selection can be limited as with all premier designers, but they do their best to accommodate or find another store to bring the item there to you as long as you want it. [+1] They will also stretch out the shoes for you so they will be more comfortable when you wear them, as per my friend who has purchased their shoes! Lovely! I buy something every time I come here...

    The worst experience I ever had from boutique shop I went and I bought an outfit for my birthday and this what happened for the shirt after I wore it for 1 time not even 3 hrs Don't even think to spend ur money in this place Go to Dior or Gucci or Lv they would take care and give way more quality service

    She's getting them in black too. I like 'em.
    Mike L.

    Places like this are hit and miss for me. I try to keep my wife wrapped in nice things, but shopping at fancy boutiques is my Hell. This place wasn't bad at all though. Catherine was super helpful. My wife has several pairs of Louboutins that she rarely wears because the toe box is so uncomfortable. She usually kicks them off in the car on the way home from restaurants. This time she was careful to get something she could actually wear. Catherine patiently brought out about 6 pairs. No attitude, no hurry, just a relaxed helpful kid doing a great job. She ended up with a nude pair that I love and asked Catherine to get her the black. I liked the patent leather, but Catherine explained that the Napa leather would give a little more and as a result be more comfortable down the road. Just what we were looking for. Great shop, well lit, very clean and lots of places for the men to sit. The star of the show though was Catherine, they're lucky to have her.

    Defective shoe

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    11 years ago

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    9 years ago

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    11 years ago

    I just got my Valentino shoe here and Shay is the best!! She took her time on the phone with me and got me what I needed. Thanks sooo Shay!

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    10 years ago

    this is the only store in this mall where they actually help you. they bring u water on a tray. super cute shoes and bags ill come back

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    12 years ago

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    Page 2 of 2

    Ask the Community - Valentino

    Review Highlights - Valentino

    She helped with my exchanges twice with 3 different shoes until I finally found my love, the Rockstud flats in red.

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    Commissary Store

    Commissary Store

    3.8
    (12 reviews)
    0.8 mi
    $$

    I always stop by this place but I never seem to walk out with anything. I come expecting good…read moremerchandise the next time around but it doesn't always happen. This was the closest place here in OC to find BBC stuff but it doesn't look like they have much of it anymore. I only look at the shirts and hats because the jackets and pants/shorts always seem way over priced. I know some of these are limited edition but c'mon.. if you want $250 for a jacket you're gonna have to add more than a patch or small graphic to a regular looking jacket/hoodie to get my business. Also, this place could use some better customer service. I don't know how many times I've stopped by and the guy at the desk just sits there clicking away on the computer.

    Commissary is probably the best streetwear boutique in the OC. They carry brands like Stussy, Huf,…read moreSupreme, Bounty Hunter, Undefeated, BBC, Clientele, Ice Cream, Fucking Awesome, and their own self-titled brand. The signs in the store are hilarious! "We don't care about your 'brand'. So please, don't ask if we want to sell it." I forgot the other one, it went on the lines of "no shirt, no shirts, no bullshit??" or "we don't take any of your bullshit"...I forgot, blunt..but real and funny. The store itself is real sleek. One of the nicer shops I've been to. Workers are chill, they have displays out, most of their supply is in the back, just ask for various sizes.

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    Commissary Store
    Commissary Store

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    2nd Street - Costa Mesa

    2nd Street - Costa Mesa

    2.4
    (177 reviews)
    0.9 mi

    Only based on shopping experience…read more I had a lovely experience. Tried on multiple items, had an associate help bring my items to a room (because I had so many), and I continued to shop around. He was so lovely, and even remembered my name and checked in with me prior to leaving. I can't remember his unfortunately (he was tall, dark, and handsome). I got lucky enough to purchase items that were new/clean and for an extra 50% off. A Levis sweatshirt, Aritzia tank top, Princess Polly jeans, and a Patagonia dryfit shirt, for a total of $23 with tax. Surprised they have 12 employees working that day, a lot for a thrift shop. Checking out took abnormally long due to one register, and a buyer being upset from a past purchase and not agreeing with stores policy, felt bad for the worker handling that issue/confrontation. Apologies to everyone else who had a terrible selling and shopping experience. Hopefully they improve, and I definitely will return again for the meantime.

    As a buyer, I love this place--so I figured I'd try selling here. Almost a huge mistake…read more The offers were honestly shocking. An Alo hoodie? $2. A vintage 100% silk Victoria's Secret top? $0.10--yes, ten cents. A rag & bone handbag? Also $0.10. When I asked for clarification, they said maybe the buyer didn't realize the brand... but even then, how does that justify ten cents? The only offer that felt remotely fair was $50 for my Balenciaga hoodie. Everything else? Basically nothing--$1 total for four additional items. They were also "authenticating" my vintage Dior bag, and at that point I just stopped the process. I wasn't about to risk them offering me such a low price for it. It genuinely felt absurd. I understand resale businesses need margin, but this felt extreme. It honestly made me feel bad for people who sell here--like you'd have to be in a really tough spot to accept those kinds of offers. What's more frustrating is that nothing in the store is priced anywhere near that low. As a buyer, I've spent real money here--I even bought a beautiful vintage D&G belt for $250. Now I can't help but wonder what they paid for it. This experience definitely changed how I see the store. I still think they have great pieces, but the selling side feels incredibly one-sided. Offering even 20-30% of resale value would feel a lot more reasonable. Their "coding" for buying, It's a huge scam. As much as i loved shopping here.. you are better off not selling. Don't give your items away unless you're truly okay with the price--don't make a decision out of desperation. (If you have that luxury)

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    Inside
    Inside
    2nd Street - Costa Mesa
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    ALO

    ALO

    2.5
    (11 reviews)
    0.3 mi

    One of the most uncomfortable retail experiences I've had. I returned a dress that didn't fit, and…read morethe employee repeatedly accused me of wearing it even after I explained I had not. I understand store policies, but the way she spoke to me felt extremely demeaning, dismissive, and unprofessional. I will not be shopping here anymore after this experience. The employee was a tall white woman with blonde hair and very bright pink blush, which made her easy to recognize. Her attitude and facial expressions came across very arrogant, judgmental, and discriminating, which made the situation even more embarrassing. It stopped feeling like a normal return and started feeling like I was being looked down on. I shop at Alo frequently and have spent a lot of money there over time, which made this experience even more disappointing. It wasn't even about the store credit at that point, it was about how poorly I was treated. Customer service should never make customers feel humiliated.

    I had a very disappointing experience at the Alo Yoga Costa mesa location…read more The service was extremely unfriendly, especially from a female manager who came across as arrogant and dismissive. I also felt there was judgment and discrimination toward customers who may not fit a certain body type or appearance standard, which made the shopping experience very uncomfortable and unwelcoming. As a customer, everyone should be treated with respect regardless of their body shape or appearance. Unfortunately, this location did not reflect the inclusive image the brand promotes. I hope management takes this feedback seriously and improves both professionalism and customer service.

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    ALO
    ALO
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    Notable Candy Heart Pink Beanie

    Valentino - accessories - Updated June 2026

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