Terrible service i was told I have a 90% chance of getting my hair back after there treatment I…read moredodnt get anything. I feel it made my hair fall out faster.

These people are a bunch of liars. I had a stem cell treatment there that cost $10,000 with the…read morepromise of a refund if it didn't work. They said to wait 3 months for results. I called and said it didn't work. They asked me to come back in and when I did I was told that they will give me a second treatment and if it didn't work, they'd get me my money back. I just got off the phone with an Andrea, now 5 months after the second treatment and she said that my conversation in the second appointment never happened and she refused to refund me. Coincidentally, the two doctors that treated me AND the initial consultant no longer work with the company. That should tell you something. Even better, when I asked Andrea to get me a manager I could further discuss my situation, she refused and hung up on me. DON'T TRUST THESE PEOPLE AND SPREAD THE WORD!!

great service (-: ive only been to one other headspa near penn station so perhaps im a bit biased…read morebut lu dream spa is lovely, the staff is very kind, you get slippers and spa clothes to change into, a locker to leave your things in in the meantime, and overall a really relaxing service (i did the holiday special so $78 for an hour long head spa treatment).

A really lovely spot for head spa and other amenities. I felt very relaxed after my two service…read moreexperience. The water nose for the head spa (the tap) is a little loud after you are soothed by the head massage, perhaps they can buy quieter taps to add to the ambiance. I don't know if they asked about male/female masseuse preference when my sister set up the appointment but I felt bad turning someone down on my mom's behalf. Loved getting my hair dried with a Dyson afters there are snacks and hot tea as well. Changing room has two bathrooms and 3 rooms in addition to locker space. The shoes could also be smaller if possible! A bit of a tripping hazard.

Dr. Ben Paul performed rhinoplasties on both of my daughters. To say they are thrilled with their…read moreresults is an understatement. Not only is Dr. Ben Paul an extremely talented surgeon, but he has a wonderful bedside manner. He was so kind, and went out of his way to make sure we felt comfortable, and heard. We highly recommend Dr. Paul!

After interviewing a number of physicians, and talking to former patients, we went with Dr. Paul to…read moreperform rhinoplasty for a family member. The results are spectacular. Dr. Paul is extremely talented. The family member could not be more pleased. The office is very professional, easy to work with and state of the art. The surgery was performed in Dr. Paul's in-office surgical center. Everything went well and we were very comfortable. Dr. Paul has been available for every follow-up visit. He is a great communicator. Also, the results look totally natural. We would highly recommend Dr. Paul and his team. Top notch in every aspect.

As a 31 year old male with thinning hair, I was in distress over what I was seeing with regard to…read moremy receding hairline. I did an extensive amount of research over the course of a year researching all the different clinics and hair transplantation techniques available in my area (NYC) and all the signs pointed to Bosley as the best option for hair restoration procedures. I elected to opt for an FUT (Follicular Unit Transplant) versus an FUE (Follicular Unit Extraction) for several reasons (I highly recommend researching the different methods of hair transplantation as each person's needs may differ from mine). Bosley has been around since the 70's and I grew up watching commercials for the company's services. Bosley is the only hair restoration clinic (I could find) with any sort of guarantee and the company has many documented success stories. The doctor I worked with (Mark Faucher M.D.) has over 20 years of medical experience, which is really important to me as a consumer (moreso than that of expense- the procedure was on the higher end of pricing). I am very happy with how my scalp has healed thus far, and I am awaiting the final results of the procedure (which appear within 9 months or so after the procedure).

I have a lot to say about my last visit. I had my year follow up with Dr Al Peter (who retired…read moreseveral days after) on 12/16/25. I Expressed I was unsatisfied with a small area at the front of my scalp. Told me it was a super easy fix, 100 grafts. The Dr and Ken Batt took my availability and him and Ken told me someone would get back to me to schedule. For a moment I left feeling good for once. A week later never heard from anyone. I called Ken Batt a week later and was tolf that I should know that AFTER I left Dr Al Peter told Ken that I will be CHARGED for the 100 grafts. Said that the Bosley guarantee doesn't apply to me because all grafts grew in. It is IMPOSSIBLE to tell in 2 min of all grafts grew in and the tell tale sign that they didn't is patchyness and sparseness. After I expressed I don't feel like I should be charged for the 100 grafts, Ken told me he would look into it get back to me and make me an apt. He never made me that apt and I never heard back. This was a week ago. I'm not happy. I feel gaslit, and lied too. I should also mention that I got a Kleb C and staph infection from my procedure that I battled from 4/25 to 11/25. I was inappropriately treated for it by Dr Al Peter and was given cipro, a black label antibiotic for 15 days. I'm an athlete and it destroyed my joints. Not to mention cipro doesn't cover staph. One I developed tendinitis all over, I had to go to the ER and they didn't understand why I was placed on cipro when both bacterium showed susceptibility to BACTRIM. I have never met a company that doesn't care about their patients as much as this one. They only care about the money they get and that's it. They will fight you tooth and nail to not be held accountable to upholding their "Bosley guarantee. That guarantee is why I chose them and I wholeheartedly regret it. Turkey is cheaper, better and you can go for just a weekend. No I'm not satisfied with Bosley, or happy, at all. Update: I had several people tell me that someone from Bosley would contact me and I have heard from no one. The pictures provided is the sore that was left with the infection from April 2025- November 2025 when my own dermatologist had to cut it out and finally biopsy it.

Had a great experience! The operators were knowledgeable and very professional!! I will definitely…read morereturn for other treatments!

I called this "company" to book and they answered the phone very oddly and then told me they were…read moregoing to charge a ton of additional fees on top of the Groupon I pursuer. When I asked about it and told her I'd need time to book, she texted and told me they refuse to service me and contact Groupon for a refund. She then continued to harass me and called me an idiot. This place is shady and I don't even know if it's real given how she answered the phone and is now harassing me via text. BEWARE!

I really appreciated my time here with Ms. Sophia. She was absolutely kind and gave me the relief…read morethat I've been praying to get these past few months. As soon as I settled in she looked into my scalp with her tool and computer and asked me a few questions about my routine and any concerns I had. Then she proceeded to give me a detox mask, hydration mask both under the steamer. I don't fully recall the experience and everything that happened that day but only that my scalp felt so good and light! I opted to get a silk press because my silk press season is over by the time it's consistently 70+ degrees and want to get my hair pressed as many times as I can safely. It's good to have another stylist that I can trust with the health of my hair. Personally, my silk press wasn't as silky as I'm use to but my hair was flowing, healthy and looked very voluminous (-as my mom puts it lol) I enjoyed my services completely and am excited to see her at my next appointment!

There is honestly not one bad thing I can say about the service I received from Sophia nor Sophia…read moreherself. She was attentive, informative, knowledgeable, and caring of you/your hair. I did the thing--"THE BIG CHOP"-- and Sophia exceeded my expectation 10 fold. I would recommend 10/10. The precision of her cut was on point and she allowed me to ask as many and any questions throughout the process. I've found my go to hot stylist in NY--the search is over!

Throughly enjoyed my time. Really went into detail to teaching their techniques which helped me…read morefelt more prepared to perform this service. Thank you so much Gerow group for your expertise!

It's been honestly a pleasure working along side with the best of the best pioneers professionals…read moreof this industry. The whole experience was wonderful, the whole team honestly is extremely passionate with what they do and takes every single individual into consideration. takes every question and concerns and makes sure you feel comfortable with their many professional strategic ways of terminating this articulate skill. Ever since I witnessed the team changing life's at the International Beauty Show (IBS) in New York I've been considering taking up this course and it's been nothing but an honor to have chosen hands down the most amazing team of inspiring professionals. I'm excited to take up everything that I've learned to keep this industry solid!

Great surgeon and staff. The procedure was a breeze. I returned to the office for 10 days after the…read moreprocedure for follow-up hair cleanings with the staff. Amazing experience!

The office absolutely does not answer or return phone calls. Went on the waitlist in August 2023…read more From early December 2023 to February 2024 I've called the office at least four times; the calls were spread out over that time. None of my phone calls were answered. Each time I left messages on the office voicemail asking for my status on the waitlist and a return call. None of my messages were returned. Three weeks ago I wrote and mailed a letter to Dr. Wesley, advising him that his office phone goes unanswered and messages are not returned. No answer to that either.