What an awesome vehicle purchase, Valley Honda is a great place to buy a new car, last Saturday I stopped in just to see if I could get outta my Tahoe. At the time i didnt think it go cuz i was upside down a couple grand. To my surprise not only did it fly but they put me in a brand new Civic coupe lease and erased my negative equity ... i never thought i would ever steer away from Chevy. I am very proud to be part of the Valley Honda family now and I will be back when my lease is up. Great staff and knowledgeable sales people as well as the service department... VALLEY HONDA ROCKS!!! read more

TL; DR: Great experience. No pressure. Chris was a fantastic salesman. Would recommend to anybody looking to buy a Honda. We bought a new CRV here last month and could not have been happier with the experience. We aren't the easiest customers in the world. It was probably a month-long process from the first test drive to the final purchase. Every step of the way, Valley Honda treated us with respect. Our salesman, Chris Barrera, was fantastic from the moment we walked in. He came over and introduced himself when we were looking over the floor models and said to let him know if we had any questions. After that, he left us alone to do our thing. I cannot stress how important this was: there are other dealerships we walked out of within five minutes because the salespeople wouldn't leave us alone. When we decided to do a test drive, we approached Chris. He set it up with minimum hassle. On the drive, he let us get a feel for the car at our own pace before showing us the features that, to us, were new. Afterwards, he kept in touch with me maybe once a week, which is perfect. When we decided to get a CRV, I asked for a price quote over email, there was no run-around, no "come in and let's talk about it," or anything like that. Chris gave us a no-BS price right away -- a good one, too. We decided we wanted a specific, hard-to-find color, and he offered to get it through a dealer trade if we put down a deposit (standard practice). We declined for our own reasons, and Chris didn't push us at all. We eventually changed our minds. He found the car within the time-frame he gave us, worked with me when I kept changing up when I would come in for it. (Me: "Thursday! Wait, never mind, Friday. Actually, I can't, so Saturday." Him: "Sounds good!" Like I said, not the easiest customers.) He also gave us exactly zero pushback on our request to do an extended test drive with the car after he found it. Since we live in the city, that was huge. It saved us from taking an extra trip out. When it came to closing the deal, there was no hiding the ball. When there was a hitch in how we were going to make the down payment, Chris handled it professionally. (We planned to put our down payment on a credit card, but hadn't asked if that was okay. It exceeded their $2,500 limit substantially. At my request, Chris brought somebody over to talk to me about the policy. He explained why it was in place -- network fees -- and we just got a cashier's check from our bank.) Everything else went smoothly, too. Chris offered us standard upcharges/options, but accepted it when we declined. Before signing, he told us we would get a Cook County tax bill after we made the purchase because the county, for whatever reason, won't let the dealership collect the tax. He got us the exact number when we asked. Chris continued to provide A+ service after signing. He walked us through personalizing settings on the car, answered any remaining questions we had, and, at my request, made sure there was no dealer frame. He checked in with me maybe a week later to make sure everything was going well. So, in case it's not clear, I'd 100% buy from Chris again. I think, though, that Chris was a product of the dealership itself. Everybody there was, like him, helpful but not pushy. To be sure, their job is to sell things, and they acted accordingly (as they should). But there were no pressure tactics, no hard selling, no trying to sneak things in. Some examples: - We were greeted when we first came in, but not harassed. We were able to look over the floor models in peace. - Employees only approached me if I looked like I was lost, and they would help me find what or who I was looking for quickly and courteously. - After the first test drive, a sales manager came over to meet us, ask whether we wanted to buy, etc. We said we were just testing. He accepted that immediately, gave us his card, and said to let him know what he could do to earn our business. (Answer: treat me like this.) - When figuring out the deposit, a sales manager worked with me to make sure my concerns -- having a deal in place, being able to get my deposit back if the extended test-drive revealed a problem -- were alleviated. - Financing (Stephanie, I think?) also went smoothly. She offered us some more standard upcharges. I stress "offered": When we had questions, they were answered. When we declined, that was that. To illustrate just how great the overall experience was, my wife (who trusts car dealerships as far as you can throw one of their products) told me that she'd come back to Valley Honda to buy a new car even if we lived on the other side of the county. I think she meant it, too. My practical side wouldn't let us do that, but there's no doubt that Valley Honda has set a pretty high bar for future car purchases. If I'm ever again in the market for a new Honda in the Chicago area, I'll come back here. I'd recommend Valley Honda to anyone doing the same. read more

I leased a 2021 Accord from Valley earlier this year and it was the same story. They led with their best price, were up front and honest, and the process was a breeze. Will also go back again when the lease is up. read more

I knew the day of getting a new car was getting closer as my '98 car was not getting younger and in all honesty, I was dreading that day. Three years ago we purchased a Honda Pilot for my wife from a different Honda dealer and it left me with a bad taste in my mouth. I experienced dishonesty and high-pressure sales, and I just did not want to deal with that again. I came to Valley Honda referred by one of my coworkers. He spoke highly of his experience when he got his Accord and assured me I was not going to be disappointed. I was still skeptical, but boy was I in for a surprise. The entire experience was nothing short of amazing. The minute I walked through their doors I was warmly welcome, Jab the sales manager was already expecting me. He greeted and thanked me for coming in. He introduced me to Cesar, but not before offering me a nice cup of Starbucks coffee. Although Cesar is a young guy, he is extremely professional and polite. For the first time, my car salesman listened to what I wanted and did not try to pressure me to get something else. I was interested in a Civic and he took the time to explain the difference between the different models and recommended one after learning what I was looking for. Cesar was super knowledgeable and had no trouble answering all of my questions. We went for a test drive while Jab was working on my credit app. Cesar did an excellent job keeping me up to speed on the status of the process. The whole sales process was extremely painless. I had a car that matched exactly what I was looking for at a really really good price. As long as Cesar and Jab work at Valley Honda they have a customer for life... I am glad I was able to work with such a talented and friendly guys. I can honestly say Cesar is a trustworthy and honest guy. I highly recommend him. read more

Smooth experience with trading in/buying a vehicle in the current environment. New accord came in several weeks early from the factory. No pressure process with Bill Terhorst as our salesman. read more

I worked with Ken on getting a lease on a 2022 CR-V and I was thoroughly pleased and impressed with the whole process and working with Ken. Ken was easy and fun to work with and made the whole process smooth and was not pushy at all. Unfortunately with the current Covid caused situation vehicle availability was limited and I was not able to get a vehicle in the time frame I needed and had to look else where. Even though I was not able to get the Honda I wanted, I give valley Honda high marks and strongly recommend working with Ken for your next vehicle purchase. read more

This is the second new Honda I have purchased from Valley. Ask for George S, he is very professional and knows his stuff. He also was very patient with answering emails and setting up multiple extended test drives. This is how I expect dealerships to be run, unlike some of the competitors with disorganized email contacts and pushy salespeople that don't know their own vehicles. I appreciate that their cars aren't loaded with non-Honda add-ons, most of them don't even have any Honda OEM accessories added. As with any dealer, if you do add OEM accessories or any add-on, shop around at other dealers and online part stores so you aren't overcharged on labor or profit. Also call around first if you want extras like extended warranty or really anything they want to add. They quoted us a fair initial price on the car and gave me all the numbers up front and then negotiated a price that was reasonable for us and for them. I know we didn't get the best deal out there, but we did get a decent one below "invoice" and a fair offer on our 10-year old trade. Most importantly, the process was easy, fairly quick and we didn't get the high pressure to buy unwanted extras. As with any dealer, make sure to look over your paint very carefully, even on a new car. Things happen on test drives and in the lot so make sure if any touch ups have been done. read more

Went to Valley Honda looking for a Pilot, saw the Passport. Test drove them both, loved the Passport. Ray walked us though the process. Never was pressured to buy right then, came back a week later and purchased a new Passport. Great experience, I would recommend Valley Honda to everyone. read more

Excellent buying experience. Tyler and the other staff at valley honda treated my family and i with respect and provided an excellent customer experience. Would strongly recommend to anyone looking for a vehicle. We love our new pilot read more

I was already familiar with Valley Honda, because my son has received excellent service from them with his Civic. So when it was time to replace my old van, I went there to see what a Honda plug-in hybrid was like. Cars have changed a lot, but our sales person, Oswaldo Lara, was outstanding: he's extremely knowledgeable about the Clarity, and did an excellent job, not only answering our questions as we looked it over, but also pointing out details and options (without overwhelming us) as we went. There were only two questions that we had that he didn't know off the top of his head, but he quickly checked and provided the answers. The entire experience went well, and I definitely recommend both, Valley Honda and Oswaldo Lara. read more

I had made an appointment at Valley Honda. Two salespeople rotated in and out of my 5 hours there as well as an appraiser for my trade. I did not buy a vehicle with Valley Honda. Valley Honda sent me an email today explaining about trade-ins and the value of trade ins today, however I'm not sure Valley Honda understood it was the dealership that killed they deal. After a long time negotiating... The deal was fine. The numbers were good. The communication was not good, if any at all. It was like they wanted to make my day repetitive and extended. Ultimately I was exhausted from 3 people managing me, needing me to reexplain each time what info I had given them and what others had already done or not already done. (5 hours of this) The major problem occurred, when the appraiser came out and spoke to me, if he'd gotten any closer to me (intimidation) he would have been sitting in my lap. This is a style of bullying. That was unnecessary psychology. We should be able to just sit and talk. I tried doing that until the appraiser incident. At that point I knew I was being pushed. So, I wondered why they wrote me about trades and car values? That part was all worked out. I just needed to find ONE (not rotating salespeople) SALESPERSON TO HELP ME. When I asked about why Valley Honda was rotating salespeople with meI was told, "I have other customers. I can't ignore other customers." Sigh. There was NOTHING wrong with the final negotiation, I would have ultimately bought a car last Friday, I do not think they understood what took place. It was the dealership, Valley Honda that made me leave with nothing. I was clear about that. read more

I recently leased a car from Tyler Davis. We loved the service and attention to detail we got from Tyler. AND, we got a good deal!

I showed up Friday afternoon to get an oil change but cringed when I pulled up to Valley Honda. The service area was getting very busy with several cars in front and behind me, but I needed my oil changed so I had to suck it up. My husband and I got out of my car and were greeted by Marco straight away. He went over everything with me and explained what all my car needed done and gave me a wait time of about an hour. During that hour my husband and I walked around Valley Honda. There were several seats available, computers for public use, coffee and tea station, vending area, and a large tv-plenty to keep us entertained. We eventually made our way outside to look at the vehicles on the lot and dreamed about the next car we would be buying, both new and used. My only annoyance with this, however, were the lack of prices on the used vehicles. We're not the type to ask for a dealer unless we see a sticker price we like so they'll potentially lose a sale from that. Once back inside we sat down for a few more minutes waiting for that hour mark. Then Marco appeared right on the dot to tell us our car was ready. He again explained everything that was done and what was recommended for the future. Overall our experience at Valley Honda was wonderful. Although we didn't buy my Honda at this particular dealer we will definitely be back there for our next one. read more

Go see Tyler! He sold me my car and I can't say enough great things about him! He was very knowledgeable and knew what he was talking about. He truly sold me the car by educating me and taking a genuine interest in what I was looking for. He walked me through everything and showed me how to use all the features of my new Civic. Valley of Honda is lucky to have him on their team! read more

So I was scrolling down on my Facebook and found this, thought y'all should know.. these people can't be taking advantage of those who don't know about cars. I know after seeing this I won't be going to them anymore read more

Valley Honda - !!! - Car Dealers Near Me - Aurora, Illinois

Great experience at Valley Honda! From Dominic the salesperson, to Shaun the business manager, and Jim in finance, everyone was attentive, patient, and mindful of our time. Even though inventories have been limited, they had a wide selection to choose from even on the 2022's. The showroom is large, bright, clean, and well appointed. Even if you're closer to the city, Valley Honda is worth the drive. read more

After all the visits they have my trust. Will always bring our can back for service with them. A few odd visits but overall they've been honest and trustworthy. Great service. read more

I recently bought a certified Civic from this dealer and had a very good experience. George was my salesman and he was knowledgeable and thoughtful. He explained the cars features in detail and at no point did my wife and I feel pressured to buy. It was a pleasure to do business with him and this dealership. Before I went to this dealership I investigated two other large Honda dealerships (one very near my home)on both Yelp and the BBB. To my surprise both had terrible reviews. I canceled an appointment with the one near my home. Then I investigated Valley Honda. Their reviews were very positive almost stellar. Which is why I went to Valley Honda. I can honestly say their reputation is well deserved and I wouldn't hesitate to recommend them to my family and friends. Kudos to Valley Honda, George and his support team of Jab and Rose. read more

Had my civic serviced at Valley Honda yesterday. Marco was the man that took care of me. He was polite, honest, and organized. The waiting room was full of women. We all shared how we usually dread coming to a car dealership because you feel like your going to get taken advantage of. NOT HERE! We all agreed this place is great. I will always bring my civic here to be serviced. Valley Honda runs a fine service department. I wish other companies would take note. Thanks Valley Honda for making me feel safer on the road. Sincerely, Donna Maly read more

I have been very happy with this dealership. I purchase an average of one car per year due to the growth of my various businesses and have come to absolutely despise the process. But when its time for a personal vehicle for the family, I am always truly impressed by the care and urgency of the team at Valley Honda. On very little notice I was able to trade in and drive away with a brand new vehicle all in less than 1.5 hrs. And to their much deserved credit, no errors were made during the rushed pace. Truly impressed customer here. Will be a life long repeat customer. read more

I have been buying cars and getting service from them since 2008. Then my husband and I moved to Schaumburg. Today I called after a very upsetting call to our local Honda dealership here in Schaumburg (the one with the Lion). Any who, we have the recall notice for my 2013 Fit. Our local dealership hasn't been helpful at all. So I called Valley. Super helpful!!! They have the part and they told me they would set it aside for me for Saturday!! I could hug them! Also, it would only take 3 to 4 hours to fix. YAY!!!! So, we will go this weekend, and go eat breakfast, walk around the mall, and wait. From now on, I will drive to Valley Honda to do all my business and car buying there. read more

Even 1 star is too generous. These guys are crooks and looking for suckers to jump at their outrageous quotes. A little more detail. I was looking for an older CRV just to get around. They had an 01 Honda CRV EX with 189,000 miles on it. It was certainly beat up a bit, but for a good price I would have picked it up. Just like the other reviewer mentioned, they couldn't give me a price until it passed their inspection - fair enough. KBB gave it a value of around $3500. Al B. called me back a day later with a "GREAT" price of $7995!! I asked him if he's kidding? "Nope" I informed them of the KBB price. His response was these CRV's go for well above KBB. I responded that I'm looking at 2 other vehicles at the following prices: 01 Green CRV SE 100k miles - $6800 (great shape and below KBB @ Schaumburg) 00 Silver CRV LX 49k miles - $7500 (private party, original owners) I ended up picking the silver one. A few days later Al called and asked if I was still interested. I told them they can go to hell. DEFINITELY DO YOUR HOMEWORK! I enjoyed my time at Schaumburg Honda way better. If you do go to Valley, bring along a knowledgeable friend and be prepared to walk out the door. read more

Recently leased a Honda Odyssey. Great place. Very good at what they do. I highly recommend calling Pat Malik. read more

HATERS GONNA HATE. I've always had prompt, excellent service from this dealership, and I've never felt cheated in any way. Go Honda. read more

Stopped in this afternoon with my father, who brought his dog, and I must say that the reaction of the staff has made me even more of a loyal customer (if that was possible). Every single staff member either smiled or stopped to lavish attention on the old hound. Every. Single. One. There's a reason why they routinely rank in the top ten dealerships in the country. Also: my dad was given a very, very fair price (thousands off sticker price) and was told the offer was locked-in. Remarkable. read more

After an even more terrible experience down the block we came back to Valley Honda where 6 years ago we bought two car and 3 years ago walked out - seems turn over in dealerships is high. After an our long wait to get the price and car we want, and giving a deposit, we were told that the car had been SOLD. Always the optimist I wrongly gave them the benefit of the doubt and their assurance they would locate a car for me in the morning. By mid afternoon a call confirmed no car for 3 days from several states away. I spoke with the sales manager who promised to call right back 2 hours later I failed to hear from him. I called the sales rep back and found that the manager had instead opted to call my cosigner (who is wishy washy), this kind of childish tactic of asking another "authority" figure the same question to get what you want is ridiculous and down right unprofessional (possible standard for sleazy sales people though). Finally hearing back from the sales rep, I explained how upsetting the situation was and rightfully asked for a good faith gesture to keep my business - the answer a flat no. Back to The Honda Joliet Superstore we go, even if I have to pay more I would prefer to be treated with dignity and respect as a customer, instead of getting jerked around. We'll see if they ever get my business back - highly doubtful!!!! read more

Got a new civic. They beat all prices and Ramon was great. He was patient with all my questions and worked with me to get me a great deal.

Their service is always very professional and they communicate well. Have taken my two Honda's here and it's always been nothing but excellent service and communication. read more

These guys are awesome! Friendly-knowledgeable staff in all departments of this facility. Place is so clean, you could eat off the floors and i love the atmosphere. This is how people and cars should be treated. read more

Reached at 6:55 AM and found 4 other cars that had arrived before me. Parking my car in the line, I stepped inside to inquire if I was in the right line. I was greeted warmly by a group of employees. I was assured I was in the right line and that they would open in a few minutes. At 7 AM sharp, the doors rolled up and they were ready for business. They took the 4 cars that arrived before me within 5 mins and it was my turn. No fusses.. 5 mins!! I had a list of problems that I wanted to get checked out. Mark was very professional in noting down my problems. Also, conducted a quick visual inspection and suggested I consider changing out my tires. Now I haven't changed the tires in 5 years, so wanted the family's safety. So went for it. He took down my number and said he would call with detail/quotes around some of the items on my list. And call he did within the time he promised he would. He explained to me what was wrong and went over the details of how much it would cost etc etc.. He also directly coordinated with my wife for the shuttle service. My wife was picked up professionally. At the checkout, she had a good experience with the lady at the counter who was patient when my wife had to call me to confirm a few charges. They didn't rush her or behave impatient. All in all, a good visit, timely service, professional and friendly people.. Will return.. read more

The service was quick and they were able to explain everything to me. I never felt pressured into getting more done than I came in for.

Must tell everybody. Experience dated March 18th 2015. Time stamp 7.33am. Valley Honda is SUPER FAST. If you want to get ripped off and mess up your car or truck - you must go there. They at Valley Honda at Naperville have staff who can rip you off with hundreds of dollars in flat 39 minutes or less. From start to finish that is receiving you and your car with a "fake smile" to accepting your payment with a "genuine smile". Genuine smile cause they know that they have done it again. If you highlight the issue - instead of fixing the problem of low quality of job - they offer you free oil change or free car wash - which is of $ 30 value to a customer and $ 0 to Valley Honda of Naperville in front of a $ 40000 car/ truck you bought. Manager or General Manager of Valley Honda at Naperville may call you, expressing that he is genuinely sorry for the inconvenience caused and wants your business. But belive me, there is no genuineness in anybody tone / voice at Valley Honda at Naperville. If you can, avoid going to Valley Honda of Naperville - please do. If you can't - please be alert and cautious. Don't even want to give one star. Can't express my experience of today's visit in words. Now I even regret buying my vehicle from there. Sunil read more

While they're still a dealership and out to get your money, at least they're friendly here, and have a nice office to get free coffee, use laptops, etc. When we have gone to look at buying a new car, they were NOT pushy, and offered all options to use to make everything work. They seem to be about as honest as possible for a dealership, which is hard to find. They aren't evil like Honda of Lisle -- at least in most regards! read more

I knew that I wanted a Honda Accord Sport and I found the best deal at Valley Honda. They saved me $4,000 off what it would have been where I live. We came from Madison, WI and were driving right to Florida from the dealership. For this reason, we asked a lot of my sales associate, Allan to ensure quick turnaround. Allan was so helpful and worked with me to do all of the formalities ahead of time so that I could focus on the excitement and important decisions inherent in purchasing a new car. He patiently worked with me in the days before the purchase and EVEN CAME IN ON HIS DAY OFF to see the transaction through.Though it was a quick process, he still made it feel like a very special, important day. The dealership itself was beautiful, welcoming, and exceptionally professional. I had a great experience and continue to appreciate their support and continued follow-up. read more

Absolutely loved our experience with Brian Roman at Valley Honda. We were very specific in the type of Honda we wanted to purchase and communicated initially via e-mail. Brian was professional, knowledgeable, and very friendly. He also wasn't overbearing and understood that we weren't going to budge on our decision. I stopped by Valley on a Thursday morning near month-end and met with Brian. He was just as friendly in person as he was via e-mail and our conversation just picked up where our e-mails ended. I was super impressed with the dealership as they have an excellent waiting area if I ever needed my Honda serviced. Ultimately, we didn't end up buying from Valley because they couldn't secure the type of car we wanted. Brian respected our decision and didn't try to sway to to a vehicle he had on his lot. If you are considering dealing with Valley Honda for a new car, I would highly recommend working with Brian. read more

100% all the way! If you're looking for a car-new or used this is the place to go!! Valley Honda meets and exceeds all my expectations and helped me in confidently purchasing my first car a couple weeks ago. My family and extended family has bought over 8 cars from Valley Honda and keep coming back over the years for many reasons. Not only do you get professional, heartwarming and honest service from the staff at Valley Honda but also a great deal! Purchasing my first Honda Civic, the salesman Andrew Becker was so incredibly helpful I will never go anywhere else when its time to buy another car! With it being my first car, he spent time going over the features as well as answering any questions I threw at him in patience. I did not feel rushed or overwhelmed even as the dealership started getting busy later on that Saturday afternoon. Mohit Saini, the sales manager, was very knowledgable and spent time on the floor helping us choose the right car. Andrew Becker, Mohit Saini, and everyone at Valley helped make this experience an exciting, positive and smart decision. From the receptionist to the finance office and out the door our time at Valley Honda was more than just a sale-it was a wonderful experience that will keep us coming back. We have come to know the staff at Valley Honda over the years and feel confident in saying that there is no dealership that is as trusting, warm, and respectful. read more

My second time at Valley Honda, and as always, Kurt and James are a pleasure to work with. I walked in with a vehicle in mind and James found a way to make it work. I gave him a budget, and he was able to meet it with 3 pennies to spare. As follow up, I had a remote start installed on my vehicle a week later, and the service department was incredible to work with. If you have questions, go to Mike. Couldn't have been nicer to work with, but you can also tell he really enjoys what he does. Quickly offered me a card for whatever questions I may have down the road. I love my Honda Pilot. It's the dream vehicle I have wanted for a long time, and I am happy to say I am now a proud owner. I wouldn't go to any other Honda dealership around. The service here is top notch! read more

Amazing car buying experience here. Ask for ALEX Velasquez. Great guy. Made the car buying experience stress free. Was able to work with us to get a good price even with the shortage. We were able to meet in the middle and find a solution for us all. Wonderful customer service. Would highly recommend! read more

I paid for a brand new catalytic convertor and did not get it. my car failed the air team test and the owner of the company tries to say the test is wrong. I simply asked for them to make it right and give me a new Catalyic Convertor and Valley Honda refused trying to tell my that Air Team is not qualified. I am extremely disappointed in the way I was treated. read more

Another great experience at Valley Honda. Just purchased a new Ridgeline and could not be happier. Great service from the sales team, had the vehicle I wanted at a great price. One of my pet peeves is how one is often treated by auto sales people - badly. The team at Valley Honda was just the opposite. Respectful of my time and I felt they truly valued me as a customer. read more