Three years ago I had four new doors with openers installed by Express on a new building. From day…read moreone there were problems with the install and operations of the doors. When I would call to have the problems solved someone would show up get on a ladder and make adjustments. Every time I was told the problems were solved. It is unfortunate that they never were. The first problem was I could see light coming in around the doors from the inside. So there was a problem with seal or door position. The second problem was the doors did not operate smoothly going up and down. This resulted in codes being set that would say "excessive downward force detected" or "excessive upward force detected". When this would happen the doors would refuse to close. I would have to pull the emergency release cable in order to close them. I use this building to store my cars. These doors are not used on a daily basis. I would guess two of doors have opened and closed less than 20 times. The other two probably twice that. It gets worse. In addition I also requested another opener installed on another building. Shortly there after this door function failed. A cable had gone loose and spring had loosened up. I could not close door. Now I had to hang a tarp over opening in the dead of winter. Again this door is rarely opened and closed. Again another service call and adjustments made. Last winter I started to notice after opening this door it would slowly start lowering itself and i had to physically struggle with it in order to get it to close. Until it totally failed again by throwing a cable and now is stuck closed. I climbed a ladder and found there are two fasteners which should hold motor to wall. Only one was installed. When running unit would shake up and down instead of staying stationary When I called Express door to have these problems addressed, the owner told me the employee who had installed my doors and openers was no longer working for him. Also any service or warranty had expired . Therefore he would not do anything to correct these ongoing problems. I had another overhead door company come and evaluate the situation. Multiple problems with installation were discovered. This list of problems was presented to owner of Express door. He decided it was in his best interest to send his "best man" to get this resolved for good. Two trucks arrived and three workers spent an hour adjusting the doors and motors. Again I was told it was fixed. Guess what a couple days latter again a door set "excessive downward force recognized" code. Finally I had the other door company send one man to sort it out. After two hours of adjusting all the springs, aligning the rails, adjusting door balance, as well as sorting out motor position problems, the doors now operate as they should. To avoid a nightmare my advice to you is to not employ Express overhead door. Not only can they not complete a new installation properly, they can not or refuse to correct the mistakes which were made. The owner was also rude on the phone. Even after being presented a list of what was wrong by a second company nothing on the list was accomplished. I ended up paying another company to correct the problems that Express overhead door created by installing my doors improperly and refusing to correct there faulty installation.

Both service techs were extremely polite and knowledgeable…read more I will recommend them to everyone I know.

My garage door was hesitating a couple times when opening. As Overhead installed the door and…read moreopener, I requested someone to take a look at it. The repairman was there for about 7 minutes, charged $150.00 to say the opener is old and I should keep it until it stops working completely. Their labor rate must be between $900 -1000.00 per hour Then gave a $674.00 quote for a new opener and asked if I wanted to replace the opener. As he did not actually do any kind of service or repair, what was I charged $150.00 for? Obviously, I will not be using this company again as they lack ethics and integrity. Garage door openers are about $140.00 - 175.00 at most hardware stores. Why would I pay this company almost $700.00? Update: No one stated that I would be charged $150.00 just to have your person show up and do nothing. How do you stand by that kind of 'pricing'. That is called fraud and unethical. Nathan C obviously is okay with ripping off a potential customer. His comments prove that the company doesn't care about customer satisfaction, value or integrity.

I reached out for a garage door fix. They were able to send someone relatively quickly and he did a…read moregreat job diagnosing and fixing my garage door. Honest and trustworthy, no unnecessary upsell.

Great service. I…read morecan't tell you how hard of a time I had finding a reliable garage door service company in the area. I've had Great Lakes out twice now, once for a broken spring, and another for a broken wire. In both cases it was a very good experience. Prices seemed very reasonable and I felt that I received honest assistance (not trying to nickle and dime me on all kinds of extras). I had other companies out years ago trying to sell me on extra long rollers and all kinds of upcharges.

Gabriel was absolutely amazing. I called on a Sunday expecting to get voicemail but he picked up…read more We talked And he was doing a job in Crown Point but said he would call me when he was done. He came to my house about 7pm and got my garage door working again like new. I thought I was going to have to replace the whole thing. He was very reliable, talked me through what issues to look for in the future and charged me an extremely fair rate. I would highly recommend him to anyone!

Called Gab , What a nice fella he was , it was a blessing, he was Honest , explained the problem I…read morehad with the opener , he fixed the issue I had , he will definitely be my garage guy for life , there's not many around like Gab anymore.

Awful experience with this company. Installed wrong products and wouldn't refund money. Beware!…read more We had to have the job redone!

I can not say enough about Ruben and the crew at Iliana Garage Door Services. They are prompt,…read moreinformative, fair and just plain pleasant to work with! Ruben just knows how to run a business- a dying art form. We have received routine work and recently Ruben and his crew responded to a garage door emergency at our home and I cannot thank them/recommend them highly enough!

I called to make an appointment for someone to come out and replace the keypad that had stopped…read moreworking, even after replacing the battery. They said they would send someone out between 12-5 the following day. I took a half day of work, waited all afternoon and nobody showed. I called at 4:30 to see if they were still coming and was told that "if you made an appointment, someone will be there." He said the technician was in Cedar Lake and would come to my house next. Nobody ever showed up or even called to reschedule. Complete waste of my work day as they do not respect your time.

Nick C. Came out this morning and tried to fix my existing over head garage door. It was determined…read moreI needed a new opener and I had one just Incase this was to happen. He told me what the charge was and I was hesitant because it was not cheap. But I decided to go ahead and have it done. My new Chamberlin opener is already installed and works better than my other opener and it operates even better. I highly recommend these guys for all you're garage door needs.

The springs broke on my garage door on a Thursday night. My car was inside and the door would not…read moreopen. First thing Friday morning I called D.C. Garage Doors who had installed it and was told that they could not get anyone here til the following week. Unacceptable. Then I called All Brand. Chris called me back right away. They were here in about an hour and replaced the springs. Super nice guys. Apparently D.C. closed their LaPorte office and are operating out of Knox. I won't bother with them again. Very happy that I called All Brand.

They came over right away and replaced my dead garage door opener. The new one has phone controls…read moreand a security camera. It has very quiet operation compared to my 10 year old model.

They were quick to respond to fix my broken garage door spring. Also had them replace the rollers…read moreand tune up the overhead door. They are knowledgeable and did a great job.