Follow up on previous review. Talked with manger. He did the right thing and refunded excess charge, counseled employee. He emphasized our 15 yr association. Did the right thing for me to stay with them. read more

Val's plumbing performed a 2-day job at my home, replacing my furnace ( located in a small attic space). All workers were knowledgeable, respectful and efficient. I was impressed with the job and with the way they cleaned up after each day of work. I had great interactions with Staci in the office during the project,too. Very impressed and highly recommend this long-standing Salinas company. read more

Dan hit another Home Run! Fixed and inspected my second floor heater! very professional and done well.

My review is for Mark he's amazing. Great plumber and always gets the job done. They are pretty quick when you need a service call.

Our Water heater cracked a leak on Wednesday called Vals plumbing just because I always see their trucks up and down the Salinas Valley. I was a little bummed out they couldn't get a guy out to me till the following Monday so I rigged the water heater to drain out to a bucket, but I was happy that I waited because once Monday came our plumber Mark arrived right on time gave awesome customer service and changed out our old water heater to a new one and a reasonable price. Highly recommend Vals plumbing. read more

Val's Plumbing & Heating - New Water Heater - Plumbing Near Me - Salinas, California

Problem fixed! Jaime was our tech. He showed up on time with a great upbeat attitude!

Val's Plumbing is a first rate business and their customer service is top notch. We use Val's Plumbing for all of our business needs at our small food manufacturing business in Salinas California. They are always professional and dependable! read more

Contacted Vals on 6/08/21 about buying and quickly replacing a water heater in a modular home. They had a replacement in stock, gave me a great price and installed it the next day. Mark was personable and very competent, and had the new heater both installed and tested before noon. Excellent work! read more

I buy materials from them and also have custom made lenghts of threaded pipe made. I know what I want and that helps. They always treat me fairly read more

My pipes were singing ! I lost sleep and we were tired. So tired of it that when the plumber came to fix the 3 toilets hubby did not ask him to wear a mask, nor did he offer, or did he have on any shoe covers. We are in a pandemic! I am an RN and of course got upset when I came home from my shift at the hospital to learn that my hubby even let this guy in without a mask and shoe covers and gloves!!!! My husband to appease me, called the manager, who said , "did you ask him to put a mask on ? " isn't an employer supposed to provide PPE for the sake of the employees and the public ? Not happy with the company for not respecting the safety of my home ! read more

This company replaced a water heater for me and did a good job. When the plumber got through he told me that the water softener was not working so he disconnected it. What? I was never consulted. He said I should buy a new one and their company could install it. I did just that, called them when it came in, got the appointment. So a "newbie" comes out from Val's and proceeded to get to work on install. He was here for hours. Then we go out to garage area w/new water softener and it is flooding the floors. So we unplug it, my husband is draining some water out, cleaning the floors, moving things, etc. My husband calls again. They send Aaron Scott back out. He's working on it again, says something about an overflow and proceeds to work on the softener. He does tell me that he was not familiar with my brand of water softener and that he had never installed one. Needless to say we are not happy with this company. Homeowner Beware! The install bill was so overwhelming. When they sent the installer back out I received another bill. Ok, so your installer messes up, then I call to let you know and I get another bill? Wow what a company. read more

We didn't make it past the rude and unprofessional woman on the phone. It's not hard to speak to people with a little respect, like you wanted their business. Total assholes at Val's. I get that you start charging the second you leave your shop and stop the moment you get back. When we asked what it cost to clean a heating unit she actually said, "I just told you!" If that is how they represent themselves on our first contact I can't imagine how horrible their actual service must be. No thanks, you are not the only heater people in town. read more

This company doesn't stand by their work. Also, the female who answers phones for the customer service department continually talks over the customer. Not very professional. read more

I would absolutely, hands-down, recommend Val's to anyone who asked. Truthfully, I work for a contractor and learned about Val's through work. We contracted them for some sheet metal work. They were a decent price, provided excellent service and workmanship and were easy to work with. But the world of commercial construction is very different from home repairs and maintenance.... When our furnace died at home I did my due diligence and called three different local companies for quotes. I had a really terrible, horrible, awful experience with one of them, an okay experience with the next, and a great experience with Val's. They sent someone out who gave me straight talk about the options, flat-out telling me that the furnace one of the other companies was trying to upsell me on was inappropriate for our climate. The gentleman who provided the quote was extremely professional and courteous and took the time to explain the technologies available before he made his recommendations. So I bit. Hired Val's to replace the furnace. The service we received was amazing! There were some issues with the delivery of the furnace from the manufacturer to Val's shop, which the shop handled extremely well. They went out of their way to be sure we were taken care of, even though the issues were not of their making. The gentleman who came to install the furnace was great too. Very professional and courteous, very efficient. Later on I needed a plumber to come out on a short service call for a clogged sink....One of those mysterious clogs that aren't in the p-trap and can't be reached by a standard snake. We finally broke down and called someone in. The plumber was dispatched that same day, within a couple hours. He was also very professional and courteous as well as being extremely efficient. The sink was flowing in a trice and by the time he was gone there was no sign he had ever been there (he cleaned up after himself to the point where the bathroom floor may actually have been cleaner when he left than when he arrived)! Yes, these guys' hourly rates are higher than some of the competition. But it's worth it. Not only are you assured you're going to receive great customer service, but also great workmanship. With the efficiency I have seen from Val's I suspect that I'm saving money, even at their hourly rates, because they are so good at what they do. Five stars, and I don't shop around for plumbing or HVAC anymore! read more

Val's plumbing is an experienced company that I have called in the past and I will continue to use because they do good work. Their employees are professional and friendly. They are dependable and reasonably priced too. read more

Just call Alvarez Plumbing instead!!! Period! $300+ and still couldn't clear the clog. Alvarez got it done and almost half the cost. Worker did his best but equipment failures or lack of right equipment for the job was the issue. read more

Worth every penny! On time, friendly, knowledgeable, diagnosed and fixed the problem ASAP. Very professional, highly recommended.

Val's Plumbing: Unethical, Dishonest and Overpriced I am a Real Estate Broker and Property Manager in business over the past 9 years. I called Val's Plumbing as my 2nd choice after the failure of another plumber. Unfortunately, Val's was unethical and dishonest in their billing and overpriced for the mediocre service they provided. We had two services set up. One was for two showers that shut off randomly along with the re-installation of a washing machine and dryer that the tenants had disconnected. The showers were an easy fix: as it turned out, all that had to be done was to pull a safety cord on each that prevented too hot of water from going to the shower head. It was an appreciated diagnosis, and it was a 5 minute "fix." The washer and dryer install involved plugging in the washing machine and adding two new lines for hot and cold water. Additionally, the washing machine needed a curved plastic pipe to drain from the machine into the wall. The plumber found that this piece was missing, but he "didn't have it, so you have to buy one and install it yourself." The "fix" for the dryer involved installing a new air exhaust line. At first, although the plumber came in a huge truck, he said that I would likely need to call an appliance company to reinstall that because he did not think he had the flexible hose to go from the dryer to outside the house. All he had was a rigid hose, which was not the "right" thing, per the plumber. But it would work because the length and height worked, so with some appliance tape, he was able to make that line work. We were ok with that because of the simplicity of the fix needed. These simple fixes took him 3 hours and led to a cost of $534.47. The work was done on 11/30/2017, and I told the plumber that as the property manager, I would send him a check. Because they were uncomfortable with knowing that we would pay them, he held my credit card, which his manager stated "WOULD NOT BE CHARGED." I heard his manager say this one the phone, and I confirmed with TWICE with the manager and with the plumber. Val's own invoice states that "Charges are payable in full by the 10th of each month following the invoice date." I called Val's back to the home two days later to replace the gas line that goes from the range to the wall, which PG&E had stated was leaking. A plumber drove from Salinas to Greenfield. No parts were required for this call because the plumber simply diagnosed that PG&E was wrong: the gas line was not leaking but rather an internal "nipple" was leaking, and we needed a new range. My cell phone records indicate that the plumber called to let me know he was leaving from Salinas at 1509 hours, he called me with the diagnosis of the problem at 1556 hours (very quickly did he solve the problem, I might add), and then he left, since I needed to buy a new range rather than have him do any work. For this diagnosis, we received a bill for $315. The total charges for this "work" was therefore $849. I called and spoke with their manager, asking for break in the 2nd service call's pricing because $315. Driving from Salinas to Greenfield takes 30 to 35 minutes, and his total time from leaving Salinas to diagnosing the problem was less than an hour. $315 for drive time and a diagnosis is obscene especially since we had just been billed $534 for other "work" that was a simple diagnosis of a need to pull a safety valve and to install a 2nd rate fix on a dryer. The manager stated that the work was worth it citing that "Unlike most plumbing companies, we carry our own supplies with us, so you don't have to have the supplies on scene." Well, this was an untrue statement. The 1st plumber did not have the curved drain pipe, which I fixed myself at a cost of $19.99 in parts at Home Depot. The plumber also did not have the proper flexible exhaust tubing that would have been the proper fix for the dryer. The manager also stated that his crews charge from door to door and that his 2nd plumber "had completely took apart the range to diagnose the problem." That was either a lie or a misrepresentation, since my cell phone records indicate that the time that he left Salinas to when he diagnosed the problem took less than 1 hour. He then stated that the price was fair because his workers are unionized. Well, what did we get for unionized labor? We got three very expensive diagnoses (two showers, one range), we got an incomplete re-installation of a washing machine, that I had to complete myself, and we got a 2nd rate fix on the dryer. I would not have written this review, however, if Val's been ethical. When I called Val's on December 2nd and spoke to Billing, Billing confirmed that MY CREDIT CARD WOULD NOT BE CHARGED because I was going to pay in full, from the property owners account, for the total of BOTH service calls AFTER I spoke to her manager about billing. Well, guess whose credit card ended up being charged. DISHONEST and UNETHICAL. read more

I did not like it when I was presented a bill with a surprise fee! They used a snake to ream the piping and charged me a rental fee for it!

There was a stain on the porch after the water heater was replaced. Val's insisted that it could not have been anything connected with the replacement, but came out anyway to check out the stain and supply a cleaner that worked ( removing some of the stain to test it out). They did the replacement promptly too, with no hassle. read more

I was charged for two hours for a plumbing problem which was fixed in 5 minutes because I was told the drive time was one hour here and back in his truck, which I was told "can only go very slowly". Another plumber who came from the same area to my home a few months ago and spent 20-30 minutes here charged me 100.00 less. Will not be calling Val's again. read more

Bad experience!!! Rude on the phone, then a plumber went to a rental of mine on Wednesday morning, the tenant told me the plumber showed up but nobody ever called me. Thursday at 4pm still no phone call so I call them and the same rude woman reads me the notes "no leak, just needs caulking around the tub". A phone call would have been nice, but if the house needed work they may have called $$$$$ read more

I've used Val's a few times over the years with expected results, professional and reliable service. When they are finished I know it's done right. This last time I called was do to my 90 year old father waking up to a cold house and a broken furnace. Val's had it repaired and his home warm by noon. Thanks goes out to everyone involved. read more

Good Grief I read the whole enchilada about the Italian immigrant that started the business and who could not love that story. Unfortunately the owner isn't working there anymore and the people he entrusts to run the business could care less. I am a property manager with a 26 unit building and I need a good sized company to help with our plumbing needs. They won't even give me the time of day and I have called them multiple times. NO not going to recommend this outfit..... find a better choice. One that I talked to Scott Grider Plumbing took the time to even suggest that since he is a one truck company I try them. Call SCOTT you will be far better off. Complete Plumbing too is a nice guy on the phone. I just need a larger co due to after hours needs. read more

I have used these guys three times in the past year. Two water heaters and one furnace. Each job was done well and no issues. This type of work is not cheap, but you get what you pay for. I felt they did a great job and were very responsive. Thank you. read more

This company charges a 129 for diagnosis then, per hour. Sounds Reasonable Unless You Are Dealing With "Shady Unethical Milk-iNG crooks". I had it diagnosed with a malfunctioning fan by another. When the Val plumbing technician came out to see it, he agreed and said it would take no more than 15 minutes. When the bill came it was for this price of the part PLUS $$500+ dollars!! The technician said the hours took so long because he tried to use another company and after we had already agreed on the part from the maker of my brand. I probably paid for his lunch break but oh well i paid for it because i didn't want any problems and at least i thought the job was done. Now it blows cold air out. I call them back and I get the "129 then hourly" talk again. I asked IF I COULD HAVE an estimate ahead of time and David the manager laughs at me. Honest to God Crooks. NOW I see see why they charge per hour and not by job. GET A SECOND OPINION AND DON'T TRUST THESE PEOPLE. read more

I needed a part for my shower and went to the usual "retail" places, Home Depot, Ace Hardware...all very pleasant and helpful but I did not find the part I needed. I decided to call Val's Plumbing and was told they had a retail front. I found the "retail" door and went in. No one was there and I had to ring a bell for service.. as soon as I turned around a man was standing there just staring at me... no "good morning", no "how can I help you" no nothing! So I told him what I was looking for a "positive shut off adapter for a shower", I told him that I had found them online but couldn't find one at the other stores, he said there was no such thing. I asked if he was sure... and he said yes he was. I again asked him and reminded him that they had to exist because they were sold online and he said that the only adapter that could shut off water had to have a ball in them and they didn't make them for showers. I said that the online adapters did have a ball in it, at which time he reluctantly told me that he "may' have one that might work. He went to the back and came back in seconds with the exact adapter I needed... he then told me it would be expensive, $21 and I said I'd take it. Long story short, very rude, obviously did not want to wait on me, much less help or even sell me the part, which by the way, worked GREAT! Val's Plumbing needs to train all of their staff some basic human relations techniques. Home Depot and the local Ace Hardware may not have had the part I needed but they had the smile and the "Good morning, how can I help you?". Get with it Val's... in today's world, personal service is what keeps businesses in business! read more