Seredni is close to my apartment, and I've been taking my car there for inspections, service, and…read morerepairs for a few years now. The folks working are always kind and they get me right in when something pops up like concerning low tire pressure. I've had ongoing issues with one of my tire's valves and they've repaired it a couple of times now. The last time I visited, I figured I'd need to drop my car off before work, but nope, they got me riiiight back -- in and out in no time. It was super impressive, and I very much appreciated it. Reasonable prices overall too.

They are absolutely dishonest, untrustworthy scamming frauds who will try to up sell you. I brought…read morein my jeep which had electrical issues. I usually do most of the work on my jeep but in the middle of moving I needed to have it fixed quickly. I explained the problem to them and suggested that it was the alternator and not the battery since the battery was fairly new and the problems I was facing are usually related to the alternator they said no I needed a new battery so I took their word. What do you know two weeks later I have the same problem I bring it in and they tell me it's the alternator!!! Real con artist over there please take your business anywhere else. Oh also didn't even test my battery after the first visit to see how it ran wonder if it's because they knew I was going to have to show up two weeks later because the alternator was bad.

On 1/9/2026, at around 1:40pm ET, I had one of the *single worst customer service encounters at in…read moremy 55 years alive* The manager of the store, Joshua , who was the tech we interacted with was rude and unprofessional, to such a degree that I hope his area manager will investigate how he treats other customers and his colleagues. Here's what happened, as objectively as I can describe it: My 20 year old daughter and I arrived at this Valvoline location to get her an oil change before she heard back to school. She was driving and I was the passenger. I had purchased a Groupon for the oil change and didn't realize that the Groupon was potentially location specific (the voucher had an address for a location in Hampton VA included on it). I had saved the voucher to my Google wallet, and when Joshua tried to scan it, it didn't work. He immediately started telling his team to stop their work. I looked at him and said "Can you give me a minute?" That is literally all I said.My tone was normal, neither rude or confrontational. I just wanted to see if I could figure out what was going on with the Groupon. In the blink of an eye, Joshua turns to the employee in front of the vehiclenand tells them to close the hood, as we won't be getting an oil change. In disbelief, I started saying, loudly, "Are you serious? I literally said 'can you give me a minute?' that's all I said!!" Joshua replied with " you're being rude, you won't be getting an oil change here today". I replied with "You have no idea the lengths I will go to to hold a grudge." And I mean that. This review is just the first step in the personal campaign I will now pursue to see Joshua relieved of his duties as a manager at Valvoline, as he clearly isn't well suited for dealing with customers. Epilogue: After leaving this Valvoline, we drove down Midlothian turnpike to their location on Midlothian turnpike across from Chesterfield Town center. I explained to the tech there that we have a Groupon and explained the address issue on the voucher that I described above. He said he would be happy to help us see if we can figure it out. He tried scanning the voucher saved to my Google wallet and it didn't work, which wasn't a surprise. He said "It's just coming up as zeroes" which made me realize maybe it's a Google wallet issue -- so I opened the Groupon app, pulled up the voucher in it, and it worked fine ( with the store address not being an issue at all). If Joshua has just given me the ONE MINUTE I requested to try pulling up the voucher in the Groupon app, there wouldn't have been any problem at all. Joshua- I hope you see this. And the review I'm going to leave on Google. And the letter I'm going to send to Valvoline corporate. I have been a very happy customer of Valvoline for many years, at many locations. YOU shouldn't be representing their business, and I have a hunch that if today is an indication of how you treat customers, you won't be for very long. Services Oil change

The first time using this service and it was a terrible experience. They did not complete my oil…read morechange or put on a new oil filter. Since they did not complete the service I said I should not have to pay for it. They would not let me leave, I was in the garage, with the doors shut, I felt intimidated so I paid so I could get out of there. Had to drive directly to Toyota dealership to see if my truck was even safe to drive. I contacted Valvoline corporate the same day and they stated I would be contacted with 2 business days, that was now over a week ago with no contact. I would leave no stars if possible. Do not use this location

I am so happy that a frIend recommend that I take my daughters Hyundai to Christian Brothers. Her…read moredrivers door handle had broken off and I called two dealerships and neither one could get her in for 3 weeks! I ordered the part from the dealership and Christian Brothers fixed it right away. I was a bit anxious since the part had to be ordered and then go to a body shop to paint and Ashley from CB was extremely patient with me and made sure they received the part from Hyundai and even called me the morning of my appointment to make sure I ordered all the parts for the repair. The mechanic Judson was very thorough; even the handle went on he wanted to make sure it was on tight and took the entire door off to reinforce it. I am so pleased with CB that I think my daughter should bring her car their for any maintenance and repairs and forget about the Hyundai Dealership. Also I thought their prices were very fair. Ashely was so kind to offer me water and gave me a rose when I paid. How nice is that?

Don't walk away . . . run. Unless money is no object. Consider this a Public Service Announcement…read more The facility? Very nice. Clean Bays. Looks great. The staff? Very friendly and courteous. Very nice waiting area and 'free' Christian Brothers branded water bottles. Most people understand 'free' things are not actually free . . . that includes the water bottles and 'free' courtesy shuttles. I took my 2010 Mustang there to have the rear brakes repaired - due to a frozen caliper. The 'Diagnostic Test' was $165, which I paid and then took my car out of there as fast as I could. The cost quoted for repair was ludicrous, so I asked if I could supply the parts (I am a former Auto Parts Manager, so am comfortable with this) - they said sure - the quote for just the labor . . . $631.91. Note - the book time for this is 1-1.5 hours. I declined and took it to another shop . . . $280 for labor and that is where the work was done. As mentioned in some other reviews, the 'free' (there's that word again) 'courtesy inspection' came up with every conceivable 'flush/fill' and things like Spark Plug replacement ("due to age of vehicle") even though I replaced them myself a month ago. Total for all the 'courtesy inspection' items . . . ready . . . ready . . . $8,255.59. How about a few more examples: Replace License Plate Light Bulb ($74.50) - I actually just took care of this myself before sitting to write this review ($15 for the pair and about 10 minutes taking my time), Replace Front Struts (parts cost $250 and labor book time 1.2 to 1.6 hours for both sides) . . . $1,456.38. Replace Cabin Air Filter (part cost $15 - labor book time 0.2 to 0.3 hours or 10-15 minutes) . . . $132. Replace valve cover gaskets (part cost $20, labor time 1.5 to 2.5 hours) . . . $632.20. You get the idea. Outrageous pricing . . . but the 'free' bottle of ice-cold water was excellent!

Excellent work done! Great customer service from Carl! Will be returning without hesitation.read more

Always great, reliable, honest, affordable work. After years of feeling overcharged at other shops…read morefinally glad to have found this one.

My uncle and I have been trying to get a simple yes or no on a simple timing belt job on a miata…read more As it's not a Lambo or a Mercedes or beamer, I simple yes or no we will or we will not do the job will suffice. Several weeks have gone by. And Corey have not given any answer to communication is absolutely effing horrible. That being said this is completely contrary to things I have heard about the shop which are otherwise good. It only takes my first experience of absolutely no communication after I have been up there several times face to face with Ed politely my uncle has even been up there face to face with him we cannot get an audience with Corey there is absolutely no communication oh how frustrating. Needless to say they will not be doing the work nor will they be doing any work of mine or any other family members if I can help it or friends from here on out. Everyone I know will know about this. A simple yes or no get off your ass and talk to people. I furthermore would invite Mr start to call me himself Ed has my number up front he will know the vehicle that you're talking about. This is an absolute disgrace

worse shop I have ever been to ..not professional rude as Mechanics and don't know how to talk to…read morepeople kept my car my vehicle for three weeks. I had to pick it up and take it somewhere else. No one should ever take the vehicle to them if they want to fix.

This is a company without any morals, they are complete scammers completely screwing up your car if…read moreyou don't accept them to do the work. Went in to get one front right tire was quoted two separate prices over the phone versus when I got there then somehow while putting on a front tire, they realize that my car needs rear brake pads. However told me that the light that is now on my car, can't be from them because all they did was put on a tire Common sense. Will tell you that if you're putting on a front tire that you would not know that they need rear brakes. Completely a scam company I would recommend you do business with somebody else even my tire light is still on what a joke

Lifesavers (literally) A little back story: I had brakes and…read morerotors put on by a different company a day before I visited NTB- Ironbridge. The morning after my wheels were making weird noise (clacking). By the time I left work I couldn't drive faster than 30mph without all of my tires shaking so bad I was terrified they were going to fly off my car. I called around and no one could see me (I live 35 minutes north of Ironbridge and I knew I couldn't drive 30mph back home (it would take forever) I went to express oil change down the street from them and they told me it was extra grease put on when the brakes were changed. I didn't believe that was the reason. FINALLY, NTB answered the phone and the manager (unfortunately I cannot remember her name) asked me to come in right at that moment. After looking at my car they realized the other company FORGOT to tighten my wheels back in and they were finger tightened... They quite literally saved my life. I felt relieved it was fixed but I also felt comfortable there and will be returning!

I've been coming here for six years. Had told them my car started but barely it took a while to…read morestart (relatively new car) said everything's fine and dandy... it wasn't fine my battery was shot and needed a new one. Also got a state inspection which the technician actually ripped a piece of my CERAMIC tint off. I didn't give permission to do so, nor the ability to render it useless. They also use to clean your car and give you a wet wipe, in 2025 they just lie up charge and do the bare minimum. I will not be back. I can understand asking for permission or telling you at the shop but nobody said anything to me but my cars waiting outside with the rejected sticker. The manager even didn't care to find the original receipt I had to tell him twice the invoice number just to see my visit. He said the last time I came was 2024. This is crazy...

Either blatant incompetence / intentional wrongdoing. A routine inspection turned into 3 merging…read morerounds of repairs from $20 to $750, with the added promise of the brake pads being next. Customer service was good, but I lost all trust after the third round of repairs.

I have used them twice and they are honest and accommodating. Today they replaced a fuse and got me…read moreup and running.

My daughter was coming home for the holiday break from school and I wanted to get her car inspected…read moreso that she can move around freely and legally without having to borrow my car. As much as I adore her, and she is an excellent and safe driver, I don't allow anyone to borrow my vehicle. Her inspection had expired and due to COVID-19 we were not pressed to get it done, especially since she wasn't going anywhere. I knew her car didn't need any work done, because she had a family mechanic look it over before he left town who assured me it would easily pass inspection, unless I ran into a pirate shop. I did a little research and found Staples Mill Auto Care had some decent reviews (outside of Yelp) and I took a chance. It was a chance I later came to regret. We dropped off the car at 9 am and at 2pm my daughter received a call from the shop indicating all the tires needed to be replaced, as well as both front lower control arms at the tune of $900!! I was blown away! Primarily because they obviously thought they were dealing with a novice also, both arms are not necessary! Those parts were already previously replaced! My daughter instantly called her father who advised them not to repair anything. He immediately had my kids go pick up the car and take it to an authorized mechanic who corrected Staple Mills Auto Faux Pas! Apparently these vultures need to scam a few patrons to make ends meet! The economy has impacted us all! Not just You Staples Mill Auto!