Quick and quality service. Use the coupon to save some money. My wife trust's them and that says a…read morelot.

Excellent service. Super helpful and nice employees. As a person traveling through in need of an…read moreoil change in a Transit van I really cant recommend this shop enough. Thank you. Look online for coupons before visiting!! The 25$ off coupon made the oil change much more affordable.

No one greeted anyone in line. Took 15 minutes to even get someone out to tell us which bay. Then…read morethey say they don't know what oil to use. Don't trust these guys

My mother had her oil change at this location. When she got home, she noticed a small leak. My wife…read moreand I live in New Braunfels. So I called and talked to the manager, his name is Clayton. He was fantastic, he went to her house and cleaned the small oil leak. They replaced her drain plug gasket and did another oil change at no cost to her. Clayton also cleaned her driveway. Theses days this kind of great customer service is rare. So we really....appreciate his professionalism and customer service.

Well, 5 stars on my first visit only because it went perfect. First, I went in the office, and he…read moreexplained to me what to expect. Once inside the bay, the two guys told each other every step they took, so nothing got skipped. Be sure you get the app so you can use their coupons. My 6 quart, synthetic blend oil change came out to $53, after the coupon. A SUPERB deal! All the employees were friendly, and no one tried to upsell me on anything. That's a surprise! I have 2 more vehicles that need oil changes. We will see if the five stars remain!

I didn't have much time but, really needed an oil change. The staff was fast, friendly and…read moreprofessional. That's for the outstanding service.

These guys are the best. Always great service. Highly recommend. So if your vehicle needs repairs…read moregive John a call.

The staff are friendly, accurate and timely with repairs! Can't recommend outlaw automotive enough!read more

Complete BS!!! 15 minutes. Nope. 30 mins? Nope. During my 75 minute WAIT, I saw one car have to…read moredrive off because they didn't have the oil for it. Finally get to my turn and was told...we don't have the oil for your truck. Sorry. Sorry???? No you are not- you get paid the same if your slow as a snail or as advertised. Waste of time.

Pulled up in line for 2nd bay they moved me to 1st bay behind a Chevy Cruze. 3 cars have gone in…read moreand out and I'm still second in line 45 minutes later

I have gone here for my truck and car. They take excellent care of me and only recommend what needs…read moreto be done and do exactly what you tell them! The team is such a great group of guys, I like taking a look when my vehicle is worked on and I was allowed to go into the bay and check it out. Super cool! Jim is the guy that handles everything and helps you at the front desk and he is a really nice person as are all of the guys I met that work there. I am very happy with them and am going to be having more work done as they really helped me out and gave great advice too! Can't say enough good things about these guys, I really appreciate them and all their hard work and letting me do things my way (yeah, I am a pain like that lol!). Thanks to all over at Firestone on Clack!

I arrived at your facility at 12:30 pm for a scheduled 1:00 pm appointment, 30 minutes early as…read morerequested. At that time, there were only two vehicles in the service stalls. Despite this, by 2:00 pm--more than an hour after my appointment time--no work had even begun on my vehicle. To make matters worse, your team had to move another vehicle out of a stall just to accommodate mine. You then informed me that the service would require an additional 1.5 hours of work, on top of all the time I had already wasted waiting since 12:30 pm, with even more waiting required afterward. This level of disorganization, poor time management, and lack of respect for customers' schedules is completely unacceptable. I made a commitment to your appointment time, yet your shop showed zero urgency or professionalism in honoring it. I expect this issue to be addressed immediately, including a full explanation and appropriate compensation for my wasted time. If not, I will be taking my business elsewhere and sharing this experience publicly.

I have to say, this is the first time that I actually seek out an out of state service center to…read moregive them a rave review. You see.. driving back from Saginaw, TX to Los Angeles, we were involved in a highway incident that left our poor Chevy Volt with a pretty much destroyed front right wheel. As it turns out, it is virtually impossible to get the actual wheel in less than a week.. and it was hard enough to get even an INCORRECT temp wheel, but Lamanza and Brandon went out of their way to make it happen.. while we were stranded in Abiliene for 3 days.. that was MUCH better than the alternative SEVEN days required to get the right part. I verified from nearby Chevy dealers that this was actually a fact.. so, again, we are very grateful for everything Brandon and Lamanza did for us.. and might I say, the price was VERY reasonable, showing that they cared we were in a difficult situation and did their best to not make it worse. My wife and I want to clearly state, this Pep Boys is a bonafide GREAT place to take your car for service. We trust them and are grateful. I'm hoping this review will help bring this to the forefront. GREAT JOB guys. Kudos from a couple who are safe and sound in LA thanks to your efforts.

If I could give this place 0 stars I would. I arrived 5 minutes before my 9am appointment. there…read morewas only one person at the front desk so it look longer than usual to get help. While i'm waiting and next in line the man proceeds to say "do you need something" as if i'm not already and been waiting in line for 20 minutes which, was understandable because there was only one person. I then get to the counter and ask with my two services can i also add on a oil change and then later change my mind about it after hearing the price when I usually get it done for cheaper amount. Then when he gives me the final price for my services it is way more than what i was quoted for on the phone and I asked how much each things costed and there was a bunch of extra things added on and so being irritated with this customer service and plus the pricing, I walked out. I later then called to speak with a manager, I was told to wait and I waited for 10 minutes and then had to call back because no one was answering. I finally am able to speak with the manager after waiting 15 minutes on hold and then he proceeds to say that a $70 oil change is cheaper than most oil changes because I have a older car and I told him well I'm getting it done at another place right now because it's cheaper and he replied with "well do you get it done for free". Then about the price change he constantly was blaming it on a employee that they had let go this week, and said it could possibly be him who gave me the quote instead of taking responsibility. I then explained regardless of if you let an employee go and he was the one who gave me the quote, they were still representing PEP BOYS as a company and proceeded to give me that quote after 30 minutes of explaining what needed to be done. He then says "that's a whole other conversation we aren't going to get into" saying how that's not the case and how i'm talking about things that don't correlate with the situation. Basically just blaming the whole thing on not only ME but also the so said let go employee due to miscommunication. at some point i hung up the call because it kept going in circles he then calls back twice and said "well we don't even have a tech to fix what you have going on" which is an electrical issue regarding my back taillight. The conversation was wrapped up quickly because it seemed like they just wanted me to come back in to get a run for my money even though he already said they can't fix what i needed to get done and I told him I was going to take it somewhere else and the call ended. I have never ever received this type of customer service and lack of respect, communication, and patience from a "professional" company like this so I am very surprised and I do not recommend ever going there for anything. Firestone on south clack took care of everything professionally and at a cheaper cost. I recommend firestone!!