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    Bearded Brothers Automotive

    5.0 (10 reviews)
    Closed 7:30 am - 6:00 pm

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    Services - Bearded Brothers Automotive

    Auto brake repair

    Auto engine repair

    Bearded Brothers Automotive Photos

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    1 year ago

    Great service and friendly staff. They replaced the faulty mode door actuator and everything is operating as expected.

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    2 years ago

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    3 years ago

    Great customer service and repair work. I will definitely be coming back in the future.

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    Eagle Transmission & Auto Repair

    Eagle Transmission & Auto Repair

    2.7
    (31 reviews)

    The staff is very kind and goes the extra mile to make sure you're taken care of. As a young woman…read morewho doesn't know much about cars, I did not feel talked down to or taken advantage of. They will explain the issue to you in a straightforward way. Took my POS Nissan Sentra in with transmission and AC issues and they fixed it promptly! I had been without AC for months during summer and had been seeing a traveling mechanic I found on FB that was unable to fix the problem with multiple long sessions- Eagle Transmission was my hero! Carrie brings wonderful southern charm and hospitality to the front desk and was very nice to me and my wife. The repairs were pretty expensive, but it was the best price after calling around multiple places. When there was a small issue with my engine after getting it back from the shop, they fixed it for free the next day! Good auto shop!

    If I could give this place 0 stars, I would…read more I dropped my car off Thursday morning at 8:00 a.m. to have my door lock actuators replaced. Later that day, I was informed that my brakes and rotors also needed to be replaced. On Friday, I called about an hour before closing for an update. Carrie told me, "They're working on your car right now. Everything else is done--they just have to put on the brakes." I asked if she thought it would be finished before they closed because I had to work at 7:00 a.m. the next morning. She told me she would do her best and assured me not to worry because there would be a way for me to pick up my car, even if she wasn't there. She never called. The next morning, I returned around 10:00 a.m. after receiving no update and found my car still on the lift. When I expressed my frustration over the lack of communication, Carrie immediately became defensive and rude. Rather than taking accountability, she talked over me, dismissed my concerns, and spoke to me as though I were a child. At one point, she even got up from behind the desk and walked toward me in an aggressive manner, making me feel genuinely uncomfortable. Thankfully, the owner came out and completely changed the experience. He was professional, honest, and transparent. He explained that my brakes & rotors had not been completed because the shop had received the wrong-sized parts. He personally went to pick up the correct parts and had one of his best mechanics install them. That level of customer service was greatly appreciated. After I got my car back, I noticed a warning light on my dashboard that had never been there before. Carrie immediately implied it was my vehicle's issue rather than something related to the work that had just been performed, which once again led to a combative interaction. The owner stepped in, acknowledged they weren't sure of the cause, and asked me to return Monday when the technician who replaced my door locks would be back. When I returned Monday, Carrie's attitude had not changed. I asked for the owner's contact information, but she refused to provide it. I asked when he would be back, and she claimed she didn't know. Throughout the conversation, she repeatedly interrupted me, and at one point even told me to "sit down" as if I were a child. About ten minutes later, Andrew diagnosed and resolved the warning light. He was knowledgeable, informative, and explained that it was simply a minor oversight related to the previous repair. It's unfortunate that one employee overshadowed an otherwise positive experience. The owner and Andrew were exceptional, professional, and treated me with respect. Unfortunately, Carrie's attitude, lack of communication, refusal to take accountability, and unprofessional behavior made this one of the worst customer service experiences I've ever had. After reading other customer reviews, I was disappointed to see that my experience was not an isolated incident. Several reviewers described similar interactions with Carrie, and even her responses to those reviews reflected the same dismissive, argumentative, and unprofessional attitude that I experienced firsthand. That consistency makes it clear this is an ongoing customer service issue, not simply a misunderstanding. I sincerely hope management addresses it because the rest of the staff deserves better representation.

    Bearded Brothers Automotive - autorepair - Updated August 2026

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