Corporate policies wouldn't let them work on my car, which another garage did right up the street. Not nice employees after a terribly long wait. Stay away read more

Everyone was very nice and very efficient. I was there for like 10-15 minutes. Honestly best oil change I've ever gotten! Marc was awesome!

I've come to this location multiple times and everytime it has been a solid experience. Especially Tony & Quincy. I had additional issues with my car that they informed me about and told me how to take care of the issue without me even asking them. They genuinely just wanted to help and the whole time there were very cordial and personable. We need more places like this. Thanks for the help and service! read more

I had service on my car from Dimitry today. He was very knowledable, efficient and helpful. I definately recommend both him and this Valvoline business. read more

Valvoline has done my oil changes in the past, but this place was a bit disappointing. The lines were very long and the 15 minute promised oil change was more like 25 or 30 minutes per car. Over the phone, they told us that we could wait in the waiting room because we didn't want to feel hot, waiting in the car because the motor had to be turned off. When we got to the place, they told us that there wasn't a waiting room and we had to sit in the car. It was very hard, and both of us are in our 70s and felt like we were going to pass out with the heat. They had fans going, but it really didn't abate the sweltering weather that we felt in the car. We felt completely misled over the phone because we were anticipating on waiting in an air-conditioned, waiting area not sitting in a hot car. I'm not sure I needed the more expensive oil, so it could've been an upsell on my 2008 Honda as well. I did like the young girl Erika, who seemed very efficient and earnest. read more

Just had my oil changed at Valvoline on East Trail across from Walmart. Excellent service in all this heat. Everyone was cheerful helpful and made me feel like I got the best possible oil change at the best possible price. read more

This place is great. Everyone was very curious and thorough. No one was pushy about adding more services. Not sure about the other bad reviews. I had a great experience. read more

I know how these chains work, but sometimes when you have to get where you're going, you may need to squeeze in an oil change. My mechanic is not open on Saturday's (smart!). I drove by this location and there were no customers. This review is 3* (from my research) just to help others out as far as planning your next oil change in the current economy with inflation. So, I'm trying to get somewhere this weekend that is quite a distance, but there is no official rush due to being in between contracts. I called this shop to inquire on price for full synthetic 7 quarts oil and air filter change. The woman was very polite and asked details on my vehicle. So, the cost with their suggested discount of USD$10.00 for this service would be ~$170.00. I've willingly spent 3-4K on my car this year, but figured I'd look into this shop to see what's up. (I already am aware of the upselling, etc.). So, my mechanic in Naples does the same service for $99. That is where I will go. I hope this review is helpful. I think this will be a great place to go when needed! read more

My Mazda 6 was leaking oil really badly to the point where I could smell burning oil and my car had leaked a lot of oil on the ground where I had parked my car overnight. My mom mentioned that she had her car serviced the day before at VALVOLINE and mentioned they did a great job and didn't try and sell her extra services she didn't need. So I decided to give it a try after not being able to schedule an appointment at the dealership ASAP to fix my problem. The VALVOLINE staff was super friendly and helpful. I asked them to do a number of other services along with trying to find the oil leak. After inspecting my car to my surprise they told me some of the services I asked them to check were not necessary yet because the parts were still in good working order. That showed honesty and integrity. They found my leak, the oil filter had cracked and was spraying oil. They showed me another big part from under my car covered in oil so I could see how bad it was. I suspected it was going to be bad and it definitely was. They replaced the cracked parts and filled me up with new clean oil. They also asked if I had replaced my cabin air filter recently and I couldn't remember so the tech checked it as I watched. Oh man I couldn't believe how dirty my cabin air filter was! When he held up the new one next to the old dirty one it was unreal. I was so glad they asked if they could check it. They did all the work in about 30 minutes. 4 or 5 techs were working on things at the same time. I will definitely go back and would highly recommend them to anyone who asks. read more

I have been back twice since my last review, bringing my mothers car, and my wife's. I have recommended this place to family and friends. Unfortunately the last experience resulted in an employee coming to my window with no mask on. I did not comment on this in an effort to avoid confrontation. Rather than being treated with a welcome I was told that my mask did nothing and was referred to as a "sheep" anCompletely disrespectful and unprofessional. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Naples, Florida

Did not appreciate the up sale for the "cabin filter" he removed it and showed it to me, I said no thanks and he offered a 15% discount off of a $59.99 price! I didn't even know what a cabin filter was but now know that the pricing was way over what it should have been. He wanted to replace the windshield wipers that were almost new. My tire indicator light was on and although they had noted on the invoice that they had checked the tires, they had not. I had to ask that they do that. No one had a mask on. No repeat business from me. read more

You go for a oil change they try to sell you everything under the sun I hate going there for a oil change

Feels like I'm playing defense. To not buy a million other services. They asked if I wanted windshield wipers and I said no. They persisted and said it would be 30 $ then had it on the screen and at the last minute before handing my card he added another 30$. When confronted he said it was each and he forgot to tell me. Absolute scum business practices. read more

I went early morning to get my oil changed . When the female supervisor went below the pit she called the tech down below, he came back up and told me they cant change my oil because they don't have the right socket to remove the plug to drain the oil, my guess she striped it. How is that possible a company that changes oil don't have the right size socket?? Be careful, just a heads up... read more

I went to get my oil changed on my lunch hour. After waiting most of my lunch hour I tried to leave but couldn't as you are blocked in by other vehicles. And hour and a half later I finally got into a bay. No one seemed to give a damn except one man who was not the manager or owner. I was told I would get 15.00 off my service for the long wait. But I already had a 15.00 off coupon which I showed him only to be told I couldn't use the coupon as he had already used one. This costs me over an hour from my job. As well as much frustration. When I finally got to leave I notice that the sticker says to change the oil in three months not the usual six months that it has always been since I have synthetic oil. I would rather sit at a dealer, same price, same time it takes, but at least your in A/C with snacks. Do yourself a favor and pass by Valvoline. read more

Valvoline Instant Oil Change - This was my view for almost two hours. - Oil Change Stations Near Me - Naples, Florida

My experience at the Vavoline 3570 Tamiami Trail E, Naples, FL 34112 was HORRIBLE. Yes I got my oil changed that should have cost $69.99 plus tax, but then they decided to rotate my tires which costs $29.99 plus tax without my full cooperation and full agreement. The gentleman that was working the computer stated " we do a tire rotation and I give 15% discount." I said "ok that is fine only if it will be 15% discount" but only because I agreed upon the 15% discount. Then it comes to the end of the service and one of the employees (woman) yelled "why the hell are you giving a 15% discount for a tire rotation...you might as well just give them a free tire rotation" then the gentleman overrides the 15% discount so instead of the 15% discount(ABML15 I don't think means 4.50 off)=15 dollars off, I received $4.50 off of a 29.99 tire rotation which (I see all of this being done right in front of me with complete full view of the computer and the man-since both are locatedon the driver's side of my vehicle) I for one did not agree to a tire rotation in the first place unless the 15% was applied and two ended up leaving very pissed and left because I did not want to wait around and complain about this incident because they were not fully explaining what they were really doing and they always scam you to get more done with your car when there really isn't anything that needs to be done!!!!! Your staff should really focus on making the paying customer happy, especially when your staff member offers something that doesn't/didn't need to be done to the service...I really hope the next customer(if you don't scam them) doesn't not get scammed!!!!!! read more

Valvoline Instant Oil Change - Full view of my receipt of what I had to pay for - Oil Change Stations Near Me - Naples, Florida

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Called on the phone and spoke to a woman. She told me for a standard oil change and tire rotation for my car it would be $75. When I got there she wasn't there and they told me it was $85. When I asked why is there a difference in price I was told..."It's customer care". Really, I turned around and left. Glad I did went. Almost right next-door is Tires Plus and got the same thing done for 44 bucks. read more

Changed my oil there before my trip home. Pulled right in and had great customer service. It was only the first oil change on the car so I did not need anything other than that. Checked all fluids and added windshield fluid. Only grip I have, but it happens all the time, they always forget to put my valve caps back on my tires. read more