First time at this location, great customer service! very welcoming and knowledgeable. Will be coming back

I've been a regular at this Valvoline for over 10 years but yesterday (06-15-24) I am almost sure was my last visit. I brought in my 2015 Kia Sportage which just recently had a new engine put into it by my local Kia Dealer. I had been to this Valvoline location 2 previous times for oil changes with the same exact vehicle after the replacement engine. To my surprise, the tech that was checking under the hood said that the oil was "Sludgy". That's practically impossible on an a new engine that has 6000 miles with 2 previous oil changes. So I questioned him. He showed me the dipstick that he claimed was sludge. It was not. So I'm trying to figure out why they are doing this. I asked them not to touch the vehicle anymore. After I left, I reached the following conclusions or assumptions: 1- The techs are not properly trained to identify what oil "sludge" is. 2 - Valvoline oil is of unbelievably poor quality and thus sludges up and should no longer be used. Or 3rd (Most likely) they are trying to upsell more expensive oil claiming the vehicle is high mileage (remember - new engine) and they are saying the oil sludgy in an effort to scare me into a more expensive product. Keeping in mind that I told the Valvoline techs that the motor has less than 6,000 miles. I took the vehicle to the dealer and did the oil change there. I asked the service manager to ask the tech working on my car if the oil was indeed sludgy. He basically confirmed what I said before. It's virtually impossible for an engine to have sludgy oil after only 1 year and 6000 miles of service with two previous oil changes. I was lied to in order to sell a more expensive product. To the staff and management at this (and all) Valvoline locations: Guys come on. This is not the way to do business. Please train your staff not to lie to your loyal (10 years) customers. Please give your customers a reason to keep coming back. They likely would have gotten away with upselling me had I not known a thing about how car engines work. In either case, I no longer trust Valvoline. The techs are probably pushed to upsell more expensive products while at the same time lying about the condition of your vehicle in doing so. Little did they know that am very familiar with the mechanics of a vehicle. Buyer beware. read more

I've visited several different Valvoline locations and this was definitely the worst experience. The staff was friendly but there were quite a few employees walking around and it was the slowest service I've ever received. All I needed was an oil change and the process took like 30mins. I will likely not return to this location because I'm used to a quick in and out at the other locations I've visited. It just seemed the employees had no sense of urgency. read more

valvoline is scammers looked up coupon oil change found 50 percent off I was advised to put my phone number I will receive the text/ coupon received only $7 just don't feel like going all the way to Honda this company always have a problem giving 50 percent synthetic oil scammers read more

Love this place staff are very friendly and welcoming i have 2002 honda crv newly placed engine always go in for oil changes here the guys do know what they are doing never had any issues money wise i always spend what i need for my vehicle to get worked on and be road ready this is my #1 place to go to great job guys keep up the good work!!p.s. oil do get sludgy in new engines just saying read more

I had a great experience at this Valvoline location. I was attended in a timely manner and the service was exquisite. I had the opportunity to have the short man with the dreads deal with my car. He was extremely attentive to all my needs and concerns. It was clear that he had my best interest. Will most definitely be coming back to this location and having my car serviced with him ! I do not normally write reviews but I felt this was necessary due to to previous experiences with other places. read more

Incredibly fast, friendly, and affordable Drive thru service... Sit in your car or the waiting area- free wifi!- funny/friendly/comprehensive attendants, coffee/water/restrooms available. Frequent mailer coupons (this time $10 off :)) Will keep coming here for sure read more

They forgot to remove the rubber seal from the old oil filter and just jammed a new oil filter over it never sealing it. read more

Valvoline Instant Oil Change - Didn't remove rubber seal from old filter   Had to have the car repaired next day - Oil Change Stations Near Me - Paterson, New Jersey

This was my first time @ this location and I'm very satisfied with my visit. Great Service, Nice personalities, I'll definitely be returning back. read more

This place is right on Route 20 in Paterson. I needed an oil changed so I stopped in. You stay in your car the whole time and they do their thing. The whole process took about 15 min. The guys here are great and very friendly. Today was about 90 degrees and no one had a bad attitude so it made my experience very enjoyable. Would highly recommend for a quick oil change with friendly staff. read more

The WORST experience ever. Stay away from this location. I've always went to the Clifton location but because of distance went here today and I'm never coming back. The manager or seems like he was since he was bossing workers around (short chubby Hispanic with dreads) was the most rude worker/manager I've seen. Because I said "no thanks" to his offer of air filter change he snapped and was even more rude afterwards. After my oil change he showed me the oil stick and said "it's full but it's all dirty" and just walked away, and then gave a snarky comment when I showed him a coupon when paying. Didn't even place a sticker with miles till next oil change. Defitnely the worst experience and I don't expect the workers to be any better since he's their boss. AVOID AT ALL COSTS. read more

Worst place you could go to get an oil change. I went to get my oil changed and I needed to change my engine filter and in the process of doing so they broke my filter cover and didn't even tell me. They left it lose and didn't even secure the other volts on it. When I went back the employee didn't even care and the manager wasn't onsite. They also over fill my antifreeze which is not a big deal but it clearly has a max on the bottle but they didn't care all they want is your money!! read more

Highly recommend! Super fast and the staff their is very friendly the assistant manager there adds a great vibe which makes it worth the trip read more

Very fast oil changes with military precision. Frequent attempts to up sell services, but they do take "no thanks" for an answer. Look for, or ask for a coupon. They sometimes give away a handful of air fresheners at a time which is nice. Would be 5 stars, but it's a little expensive especially without the coupon. read more

Sent a company driver to have 2 trucks oil changed. Service tech convinced my driver to have additional $600.00 in un-approved work done! I have been sending my fleet to this oil service center for years, I WILL NEVER SPEND ANOTHER DIME WITH THIS BUSINESS!!!!!!!!!!! Don't trust these guys with anything, not even your dog house! read more

I've been coming to this place for a while. I think they do a good job but the last few times I came here I felt disrespected and harassed. Pretty much every guy who worked on my car flirted with me, and made me feel very uncomfortable. I am a young female and I felt like I was treated like a girl they were trying to pick up, not a customer who is to be respected. I do not appreciate the advances, the comments, the glances, the tongue clicking, and so on. Being friendly is not the same as being an imposing macho man. I do not need you to comment on my hair, my clothes or my looks. Just do your job. This is what I pay you for. Your 'extra' attention is unwelcome. Get professional! read more

First of all i want to say as a guy i like the place . . . They get the job done and they are thorough . . . Even though they always will try to sell you on services in a really annoying way i can deal with that, i get it, its a business. - What i truly hate with passion however is that every time my girlfriend goes to get the oil change she gets harassed and turned into a punching bag by the guys to test their flirting and pick up lines on her. Of all the places and things she gets stressed out and they are not few, valvoline should not be one of them. If management is reading this please have a talk with your employees. Thats all i ask. read more