[[HIGHLIGHT]]Male staff was great with helping us and our tires.[[ENDHIGHLIGHT]] He was able to fill some air to get our tires at even pressure all around. [[HIGHLIGHT]]Welcoming and friendly.[[ENDHIGHLIGHT]] You'll have to open the drivers side door to get the correct psi for tires and scan in vehicle as new or returning customer. Worked efficiently and didn't hesitate to help. Three bays available for service. At the time it wasn't crowded and we didn't have to wait very long. Entry drive way is on the east side of the building. Exit on the south side of the building. Spaces were well organized. read more

Valvoline Instant Oil Change - Inside bay - Oil Change Stations Near Me - Redlands, California

I went to Valvoline to get an oil change. I need to start using a local oil change company for my business and personal use. Well I went there this afternoon on July 8 at about 2 o'clock in the afternoon. There was about five cars ahead of me I was prepared to wait but then when two other vehicles came and they let them in front of me after the employee shuffled the cars around I waited over an hour and still didn't get seen. I backed out and I will not be back again with my car or any of our fleet cars. I would consider making some changes or have a conversation with your group on who is next in line for priority. Bad move. read more

Fast service. The line moves pretty fast. [[HIGHLIGHT]]This is my go to place for oil change when I don't want to wait for hours.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]A little annoyed with valvoline after this past visit.[[ENDHIGHLIGHT]] I went for just an oil change. So, to change the oil you have to take off the guard on the bottom of the car. I went home after the oil change and then left to go out of town. On my way out of town I heard a noise that I thought was my tire popping but it was the protection guard half way off. This happened around 8:30pm so I could not call. I come next day at 7am. [[HIGHLIGHT]]I explain the situation and they tell me it was broken prior the oil change.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]No one told me the protection guard was broken during the time of my oil change.[[ENDHIGHLIGHT]] So, since I was not informed I think it is valvoline fault for it falling and being broken. If I was told it was broken during my service I would not be leaving this review. I also had my mother in the car and she did not hear them say anything about the guard protection being broken. They put it on with new hardware, which I appreciate. [[HIGHLIGHT]]But still, I should've been informed.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Experience varies a bit based on who is working.[[ENDHIGHLIGHT]] Usually, everyone is professional and I'm confident they did a good job. Last time tho, there was a lot of joking around and they didn't adjust my tire pressure properly. I did it myself at home afterwards. read more

Went today to get a oil change in Redlands.Team at Valvoline were very helpful throughout process.[[HIGHLIGHT]]Spoke with Tyler and girls assisting me were very knowledgeable and patient.[[ENDHIGHLIGHT]] Definitely would recommend to others if and when in need of a oil change read more

[[HIGHLIGHT]]Mercedes was chewing gum so annoying so unprofessional[[ENDHIGHLIGHT]] the service wasn't good they wanna push everything on you and sound like robots they do not take 15 minutes for an oil change read more

[[HIGHLIGHT]]I had a great 1st experience with "SusiTina", i believe that's what the name tag said. She was very kind, knowledgeable, and helpful.[[ENDHIGHLIGHT]] The service was quick, very convenient that you get to stay in the car, they do everything in front of you. [[HIGHLIGHT]]Some of the men didn't seem as friendly, but they weren't rude either.[[ENDHIGHLIGHT]] Overall everything was great, i will be a returning customer read more

I wanted to give ZERO stars, but this app doesn't allow it unfortunately! We drove through here today for what we thought was a simple oil change and tire rotation on our way back home up the mountain. Biggest mistake of our life! We started regretting it, after an hour of sitting in the car bay with multiple employees apologizing for the wait, and making small talk with us, we smiled and said no problem. Well it ended up being a freaking problem!! Little did we know a problem it would end up costing us big! Sharlee was the girl, definitely cannot call her a tech of any kind, that did the tire rotation...‍ we knew we were screwed when she walked up to our window and said, "I'm sorry", holding not ONE but TWO stripped out lugs. FROM THE SAME TIRE! I get that we cannot expect actual mechanics working at a drive through oil place, but at least have competent individuals that don't look like their lunch hour was spent swinging from trees while picking fleas off eachother! [[HIGHLIGHT]]Anyway, let's keep this circus going by telling us not to worry, we are sending you to our mechanic down the road called "R" CAR. Go see Juan she said. He knows your coming, and we are covering it entirely. Well one thing this Sharlee girl knows how to do is LIE. She is a master at that.[[ENDHIGHLIGHT]] This guy Juan had no idea we were coming, nor any intentions on not charging us. Which essentially was probably for the better since he had several people waiting to deal with him over cars that he messed up. Don't believe me? Go check out the reviews on yelp for R CAR in Redlands. You're welcome. Fast forward ANOTHER HOUR later. We ended up taking our car to American Tire Depot down the road. I'm pretty certain I heard angels and the sky parted! Rich greeted us with welcoming wrenches and said oh yea I've seen this before. A few hundred dollars and an hour and a half later we were on our way up the mountain. Safely. [[HIGHLIGHT]]I called to speak with customer care at Valvoline and got nowhere.[[ENDHIGHLIGHT]] So I'm moving on to The Better Business Bureau and small claims, oh and maybe a Tik Tok video I can attempt to go viral. At this point I don't even care. But feel they should pay the $400 out of pocket that we did not plan on when deciding to go to Valvoline for an oil change! read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Redlands, California

I usually go here since it's close to my home, but I've never had a chance to send a review. To skip the fluff, service here was quick and the workers as usual were thorough and transparent. I always come for my regular oil change, and despite the regulatory negotiations of whether I want to replace my air filter and such, everything went quick and smoothly. [[HIGHLIGHT]]Trenton, Tyler and Michael notably were friendly, easy to communicate with and were polite.[[ENDHIGHLIGHT]] I'll keep coming here as long as the prices and quality of service continues how it usually does! read more

So I come here quite often for my oil changes. 3/18/26 I Go in for an oil change just for my car to get SHUT OFF on the freeway!!!!!!!!! Within 3-5 mins of me leaving Valvoline! The oil leaked all out my car who knows what damaged happened within that short drive. I get my car towed because it would not start. I call them they send out a guy to "fix"the issue and my car still wouldn't start. [[HIGHLIGHT]]So I overheard the conversation and the manager says well you replaced her oil filter we have nothin to do w the car shutting off she needs to take her car to mechanic herself.[[ENDHIGHLIGHT]] You can't say he fixed it when you don't know for a FACT. The car isn't turned on so how do we know when all the sensors aren't disappearing I'm not going to go off on your judgment. Especially with what just happened. So I file a claim and now they're giving me a run around. [[HIGHLIGHT]]The manager Trent said he'll call me back and NEVER did.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So I call today and the AM Diane said the same thing she told the guy that came to fix it.[[ENDHIGHLIGHT]] I'm telling her no it's not my fault and they've been ignoring me since. Are you guys only worried about the money and not your customer safety???? Luckily I didn't have my 3 kids in the car, They would have been terrified!!!! [[HIGHLIGHT]]Shame on you managers here trying to blame me for this. And not try to come up with a solution.[[ENDHIGHLIGHT]] How UNPROFESSIONAL not returning the calls back. I will be getting in touch with BBB and getting a lawyer. And I will also reach out to corporate. I'm sure you guys will quickly respond back to this now that I left a REVIEW. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Redlands, California

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I appreciate the techs' thoroughness. [[HIGHLIGHT]]it's especially nice that the majority of them are female.[[ENDHIGHLIGHT]] They make an effort to sell things I can replace for less but aren't pushy when I say no. I'm a repeat customer and will continue to use this shop read more

I arrived for oil change @7:50am. Waited in line for over an hour. Disappointed in their service. Another car left and so did I for terrible service. [[HIGHLIGHT]]Reconsider going to this location. Wasted my time there without my car serviced[[ENDHIGHLIGHT]] . read more

I've been going to Valvoline instant oil change locations for years. Today I was overcharged at the Redlands location. I was charged $14.99/quart for full synthetic oil. My car takes 10 quarts total. I contacted corporate and the current rate per quart is $9.99. Note the extra oil charge in my photo. Walmart charges $26.00 for 5 quarts of the same oil. This location is closest to my residence so I am pretty disappointed. Needless to say that I won't be recommending this location to any of my 20k followers. read more

Valvoline Instant Oil Change - Product and price - Oil Change Stations Near Me - Redlands, California

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I'm not sure about this place.... I have a BMW so probably not the best place to go... I needed an oil change and I couldn't make it out to Palm Springs....someone suggested this place.... I had a couple of issues... the first thing is they didn't have my filter so I went and bought one & came back.... ‍‍ they offered several other services before they checked to see if they had the product in stock .... They did not.... A couple of days after the oil change my brake fluid light came on.... After they said the brake fluid was full..... The employees are very polite... Someone in charge should make sure they have plenty of product so the customer can actually get these services done.... read more

Valvoline Instant Oil Change - I can't make it to the dealership, so they change oil here too! - Oil Change Stations Near Me - Redlands, California

I waited nearly an hour and a half just to be seen with only one car in front of me. I recommend they keep their services to oil changes only if they are going to promote an instant oil change. Or at least just the basics like tire pressure and oil. read more

Another fantastic service, prompt, polite and professional! The team here always makes taking great care of my vehicles easy and convenient. Highly recommend read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Redlands, California

Made a visit for an oil change and transmission flush. [[HIGHLIGHT]]Staff was friendly ,quick ,and very helpful[[ENDHIGHLIGHT]] .Also they let me be aware of some minor issues concerning leaks. Overall I give them a 10 out of 10 . read more

Absolutely HORRENDOUS If you go here, keep your window down so you can listen to them. You will catch them talkign about how they dont know what they are doing. If you are someone who knows absolutely nothing about cars... You are who they target. --EXTREMELY OVERPRICED. noone with any clue about oil changes would be paying $140 to get a minivan oil changed. theyre targeting your ignorance. Thats insane. Insulting even. --Absurd wait times. First visit was 40 minutes. Second visit was 1 hour and 20 minutes. --"Technicians" have no idea what they are doing. Theyre to stupid to rememeber every customers windows are down and we can hear you explaining to each other you dont know how to do it. --ridiculous salesy BS. I expect the air filter sales... but the "18 point safety checklist" thats just cute wording for them to try and find stuff to sell you. they are not state mandated and you can tell them to not do it. they want you to think its "for your safety"...but its really about gettign money from you. Theyre too worried about a long list of up charges to get you in and out in 15 minutes. Youre lucky if youre even in the bay in 15 minutes. Ive been here twice. I do my own oil changes on my personal vehicles becuase its not rocket science, takes about 10 minutes and cost $40. But I have brought company vehicles here twice. Both experiences were a nightmare. My 2 experiences: The first time, only car there. Drove right in to the bay. They couldnt figure out how to get the oil filter back in. They went through 3 new ones before they got it to seat. I could here them talking and it was scary how little these people knew about something as simple as changing oil. As I sat below the "15 minute instant oil change" sign, and took close to 40 minutes. $150 and 40 minutes later, Im leaving worred the oils going to all leak out. Nocinfidence in their abilities. BUT still gave benefit of the doubt, and said I would try again. Second time, pulled in and each bay had a vehicle inside and one car waiting outside. Technician directed me to the third. I sat outside the bay for close to 30 minutes. They checked the air filter and couldnt figure out how to get it back in. I sat there for atleast 20 minutes while they used a pry bar to figure it out. You should never need a pry bar to do something designed to be down with your fingers. By this point the vehicles in the other bay have gone in. Im still sitting there, listening to these "technicians" ask each other what to do. INSANE. They finally get it back in and now Im sitting there waiting for the car in front of me to pull out. This takes anoither 15 minutes because theyre getting their differential fluid changed (this proves my point about targetting people who dont know anythign about cars. NEVER take a vehicle to a valvoline for differential fluid. THATS INSANE) [[HIGHLIGHT]]So now, Ive been sitting there... the other 2 bays have had cars pull up after me, already going in AND leaving. Im livid but im still polite. From a customer service perspective, I would have held a vehicle and brought me over to get me in and out as I had been there for almost an hour by the time I pulled in for them to even start the oil change. No appologies, no acknowledgment of how ridiculous this was.[[ENDHIGHLIGHT]] 1 hour 20 minutes and $240 (oil change and air filter) later, I am once again leaving completely no confidence in the work and assume the did something wrong. NEVER AGAIN. read more

[[HIGHLIGHT]]I used to come here a lot because the staff was a lot better more intelligent and knowledgeable.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Now they're just immature, careless, and lazy.[[ENDHIGHLIGHT]] Avoid this location go to a different franchise. read more

[[HIGHLIGHT]]trenton and marisa were very knowledgeable and friendly.[[ENDHIGHLIGHT]] I was in and out in 15 minutes!

Went in to get an oil change. Next day I'm driving on the freeway and hear a scraping. Pulled off on the side and see underneath the plate low to the ground. Used my GPS to get to another Valvoline and was told the people at this store didn't screw the plate on underneath correctly. They were able to put it back on but it's damaged now. read more

Came by because my husband needed his oil changed. Had the full synthetic oil change done employee gave a 15% discount because our discount expired. Hubby won't have to change oil for a long time. They checked everything else as well. The lights, filters, tires and give suggestions but you can always decline. Quick service while you sit in your car. There wasn't a line when we came and we're able to drive up to an open spot. Value was good and saved us the trouble of changing the oil on our own. Whole process took around 15 minutes. Then we were off to enjoy our Saturday morning. read more

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[[HIGHLIGHT]]Really poor customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Nothing but kids working there who are not equipped with brains to work on cars or manners to work with people.[[ENDHIGHLIGHT]] Go elsewhere. read more

Excellent service. Super fast, efficient and friendly. Went over all service details with me. Highly recommend.

Fast and kind service. [[HIGHLIGHT]]I've been here multiple times and continue to come back because of the friendly service.[[ENDHIGHLIGHT]]

I want to highly recommend Valvoline here in Redlands.. I had Vincent and Charlene do the work on my car... I had the oil changed they walked me through everything that was being done to the car and all the maintenance checks.. they were very professional they have great team spirit.. they let you know exactly what they're doing along the way while they're working on your car and double-check and I just couldn't imagine going anywhere else and what a great team I got today thank you so much for hiring Vincent and Charlene as your truly magnificent technicians 100 when my car was all finished and just as I was driving away I could hear everyone clapping and saying way to go Vincent read more

[[HIGHLIGHT]]Diana and Andi were amazing![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was filled with anxiety and they were so nice and answered all my questions[[ENDHIGHLIGHT]] read more

Great service five stars all employees work together as a team ,I definitely recommend this business. When I arrived there was a long line it went fast I was in and out less then 30 min read more

[[HIGHLIGHT]]Sharlene was extremely helpful and extremely kind.[[ENDHIGHLIGHT]] Had a car issue after the oil change (that had nothing to do with them) and she stepped in to fix the issue. Highly recommend this place. The workers are very skillful and knowledgeable. read more

This was my first time ever getting an oil change at Valvoline and I was very impressed. They had great customer service and were super quick and efficient. They added air in my tires and topped off my wiper fluid. Plus, the whole time there is someone there informing you of everything needed for your vehicle. Martin at the Redlands location was very helpful and informative. I love that they show you at the end that they put in new oil. Other places, even the dealership sometimes you can't trust that they did the job they claimed they did. Will definitely be getting my oil changes done here from now on! read more

Arrived 11:23 AM Brandon was the first to greet me and he was super sweet and respectful. I think he was being trained and he's already fantastic, explains what he was doing before he did it. Colten was super helpful and kind and respectful. He explained all my options and gave me honest recommendations. He even gave me 20% off discount without me asking. I wasn't able to catch the female's name but she had dark hair and piercings and was also super amazing and helpful. This is my first time using Valvoline and honestly, I'd come back because of how convenient and easy it is, as well as how great the service was. The value of service and labor matches the price. You can tell they have a great flow and system and everyone seems to work well with each other. Left at 11:47 AM read more

Jun, Mario and Angel did a great job helping me with my oil change. Very friendly, attentive and polite. read more

Valvoline Instant Oil Change - Inside my car - Oil Change Stations Near Me - Redlands, California

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I normally perform all maintenance on my vehicles including oil changes, but with all the rain I haven't really had the time in my busy schedule to get it done. I stopped by late on a Sunday afternoon and was blown away by the crew that worked on my vehicle. Keith on the phone Colten on the computer Martin under the hood Chase under the car All professionals. They even took the time to re-attach an undercarriage panel that had been hanging down, took longer than the whole service! They recommended other maintenance and an air filter which honestly were due but I wasnt ready to replace them at the time and there was no hard sell or hassle. I'll be back to get them done here btw.. A+ There is hope for the future. read more

This is one of the slowest Valvolines that I have ever been to. They never fail to take longer than 30 mins. I truly don't understand why it takes so much longer than any other Valvoline I have been to. If you come make sure you have at least an hour of time. read more

Bryan and chase are so dang slow it is ridiculous I went there at 7:30 pulled off at 8:30!! And not to mention chase is a rude smartass..go somewhere else read more

Drove off without service for the SECOND time at this location after over an hour without any employee interaction. I've been going to different Valvolines for years and this location happens to be my local stop, but it is clear it is egregiously mismanaged and its staff is improperly trained compared to other locations. I was just continuously ignored in my time there. In the hour and 15 min I was there, not one employee came to speak with me about the wait time (or anything, for that matter), and only one car left the bays in the same amount of time, while they rearranged cars that got there after me into closer spots. Go somewhere else. There's a million spots around Redlands that are cheaper and more properly managed. Definitely my last valvoline stop. read more

If you're looking for somewhere with good service and a good price, they are definitely the place to go. Brian and his crew really take care of their customers every step of the way. I've brought my Prius here twice already and it's definitely worth it. I'll be stopping by again for my next oil change! (: read more

These guys run a tight shop. They were a very courteous and professional crew! Would highly recommend and will be back for future service.

Thanks to Tyler for getting my oil change handled and not taking to long. Great customer service! I will definitely be back