The Asst-manager is extremely unprofessional and not willing to take care of customers. He needs to be more kind to customers asking about questions for vehicles. The way he conducts himself is why this place is losing business. The value is a not good at all due to the crude attitude of the asst-manager and that they no longer help out customers asking for help with vehicle inquiries. I'm sorry but you just lost two customers and every family and friend that we tell word of mouth not to go here anymore!! read more

Been going to Valvoline on Arlington for a couple of years now. I went last weekend for a oil change. They checked my air & cabin filters and said they both needed to be changed. When I told them I had both with me because I recently had cancer surgery they refused to put them in because I didn't buy their's at 3x the cost. They told me they had to put the dirty ones back in. Total Bullshit!!! I WILL NEVER COME BACK!! 100$ for a oil change and you won't put my clean filter in . It would have taken the same amount of time. You guy's suck!!! read more

While I was here for an oil change, they started making all kinds of recommendations/repairs. One thing they said was the I had a brake or turn light out in the back. I told them that I had the lights at home and would take care of it when I got home. As soon as I got home, I had my son come out and test all the lights with me. They lied, there were no lights out, all were working fine. Scamming customers to increase your profit is wrong. I'll never be visiting this company again. read more

Came back to see if the service was the same. It was. Again, it's a bit of a wait but you get everything checked and they ask you if you want certain things changed like filters in your car. Great work and service. read more

Horribly managed. Took me almost 2 hrs to get through the line for a 15 min oil change as advertised. Many employees move with no purpose. If you are offering other services maybe have a couple dedicated "oil change" only lanes so customers that are short on time dont get stuck behind numerous cars doing other services that take well over 30 mins. Definitely won't be coming back. My time is to valuable to wait this long. read more

I visited the location on Van Buren and Arlington in Riverside . Thank you to Viviana and the other young lady with the glasses, forgive me. I do not remember her name. They were very helpful and knowledgeable when I asked. Questions about my car, which I did ask a lot. Friendly smiles and detailed explanations. This was my first time getting an oil change where I was actually shown my cabin, air filter and engine, air filter, never has that happen in the past. All of this done within a quick timeframe I definitely recommend to friends.! read more

I originally went to Firestone to get my headlight checked and was quoted $236 just for labor. Instead, I came to Valvoline and they took great care of me. I got an oil change, a new air filter, and my headlight replaced. They even went across the street to AutoZone to grab the bulb for me, and the total cost wasn't even half of what Firestone would've charged me. The staff here is very respectful, friendly, and super efficient. I really appreciate how fast and helpful they were. Highly recommend this Valvoline location read more

This was my first check in at the Arlington and Van Buren location. Was in and out in about 20 minutes. EVERYONE was super friendly.. My CSR and TopSide was Anna and she was very easy to talk to and was very professional and walked me through everything. Bottom side was Christian.. Thank You Valvoline for a GREAT visit.. I will be back read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Riverside, California

I went here because I was short on time, but the services they said they did, they didn't even do! So how can I trust that they actually did the rest of the work? Not to mention it's $125 for an oil change vs $70 at my normal place. I went in for the oil changed and asked them if they check all the fluids and top off as needed. They said they do, but if it needs coolant they charge to top that off. I told them my windshield wiper fluid light is on and they said they would take a look and top it off. I triple checked that they did that and my invoice said they added fluid, but when I pulled away, the light kicked back on. I checked when I got home and it was bone dry. I was able to add a GALLON to it. In addition, they said that they checked the coolant levels and it was good, but as I was checking everything, it was at the low fill line. Good thing I checked so I could have had real issues with my car! Save yourself time and lots of money by taking it somewhere that actually does what they say they are doing. read more

Valvoline Instant Oil Change - Services they said they did but at least 2 were not done! - Oil Change Stations Near Me - Riverside, California

If you need a quick oil change, this is your place. The guys are informative and friendly. Don't forget to use your coupons for the best deal. read more

Cesar at Valvoline provided excellent customer service from start to finish. He was friendly, professional, and took the time to explain everything clearly without trying to upsell or rush the process. You can tell he genuinely cares about doing the job right and making sure customers are comfortable and informed. The service was quick, smooth, and stress-free thanks to him. If you're going to Valvoline, ask for Cesar -- he's the reason I'll definitely be coming back. read more

The service there is not what the sign says; it tells you 15-minute oil change, but they don't inform you that you have to wait 1 hour before you get in for service. I was there for 1.5 hours just for an oil change. Regular oil change for $90.00. I hope you go somewhere else. read more

Always excellent service very good customer service. They don't try to rip you off with stuff you don't need for your car.

This team was on top of their job, pleasant and professional, very attentive to checking on what the vehicle may or may not need, online coupons helped. read more

Omg this is my new favorite place !! They are so thorough, so professional and so friendly ! Liza, was the girl that explained everything to me and she was so nice ! I'm telling everyone about this place! Will definitely be back for my next oil change. read more

Great service. Ashley treat me good and friendly. The crews are fast responding, they explain everything on detail. Will comeback for sure. Easy and fast service read more

I was very impressed by this service. Prices were reasonable, employees professional, and service was quick and efficient! They found a worn oil plug and my tires were at 20 psi but should have been at 35 psi. Nice catch! read more

Have used this place many times before and this last visit will be the last. Came in for an oil change and left with now a flat tire on the side of the road.. but that's not all. It started with an Oil change, we'll check fluids and filters.. blah blah. Said whatever is needed as this is a company car. They do a pre-check to see if the service light is on or any warning lights which I had non. They do filters and tire rotation, then she asks me about the battery.. I said no new battery as this is under warranty. Oil change gets started and then I get.. could you start the vehicle. I start it and now an oil level low is on mind you this is a new SUV. Worker who I was told "getting certified" says if he can reset the warning. I said it is saying low oil level, reset what? Another guy comes and says it needs to be reset, What??? The same guy stands in front of my truck and shows me a smeared dip stick that there is oil and tells me it might be the oil sensor. I said not gonna happen and stop playing games. Then the girl says these types of cars need to be on for like 2 minutes and the warning will go away I called our fleet department and filed a statement while I was there regarding the place to cover my self. Then asked to notate the invoice about the oil level light coming on after the oil change I get the invoice and she notates that the light was on "upon arrival". I said this needs to be rewritten cause it wasn't on and you pre-checked. This kid tells me that means "as I'm leaving the light came on" ‍ I can't make this up. She now gives me a blank new invoice that has no billing to it that says the light was on. Mysteriously, the light is no longer on "mind you, was told a bad sensor from certified tech " . I leave and heading to an appointment, my tire pressure light comes on. Today, next day I have a flat tire. Stay away from these clowns , they have become a scam shop. Sad cause now they will be removed from fleet opportunities. If you do ignore this, keep an eye on them and be aware, for all I know they may have never even done the oil change. read more

This location did my last oil change and during my current oil change (at Jiffy Lube) I was told Valvoline stripped the oil pan threads so oil was and has been leaking out and now it is leaking out at a high rate and I need to pay a mechanic to replace the oil pan. Thanks for the $1,000 oil change Valvoline! read more

Carlos and Kekoa Did an amazing Job on my Oil Change took very care of my car and attended to my car needs.

The only people that have changed the oil on my 2022 truck and well they should be buying me a new driveway.. check out the hex head on the drain plug.. impact much??? If your only job is to install an oil filter you'd think you'd check if it was tight or not. Look, these drive-thru places are convenient that's it. They aren't cheap and they are not skilled.. they don't care about whether a bolt is tight or loose it could cost you an engine or an engine and driveway! They still wouldn't care. And this might be a generational thing and less about this company as a whole but either way it should be taken very serious by the guy down in the pit. I won't be lazy anymore and go back to doing it myself. read more

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The employees here are SO nice. & welcoming. Service is fast &efficient. I've been here 3/4 times now. Valvoline is a great company overall. & the employees really make the experience great. I love getting my coupons through my email to help me save some $$$ when I come in for my service. read more

So I did a really dumb thing. I accidentally poured a little bit of antifreeze into my oil. I picked up the wrong bottle. Super dumb! Anyways, I went to Valvoline for an immediate oil change. I know I shouldn't have driven it. So, I pull up to the station and I first meet Carlos. He was very nice, professional and explained everything really well. I also spoke to Cody and James. They were all very efficient, polite and professional. Nobody made me feel dumb for such a really really bad mistake on my old car. Everything was explained to me and it was all done quickly. I also got a great coupon to help with the price. It was very reasonable, Valvoline is very lucky to have Carlos, Cody and James as employees. I highly recommend this business. I will definitely revisit. That is if my car doesn't fall apart first but that's on me. read more

Honestly always the best and quick experience, Jerry and Mike (manager) are the best ask for them.

Wait time was bad!!! I had just gotten off work and they are in need of workers. 1 person to do all 3 bays!!! Horrible to have to wait. I'm glad I used them restroom. Wow this was the worse time for it to been a 10- 15 minute service. Thank God it wasn't hot yet. Omar took me into bay then walked off to talk to another customer. This was the worse. read more

Horrible place to go change your oil and manager Carlos needs get his things together.

Do not give your business to Valvoline. They stripped the oil drain plug to my car didn't bother to fix it. Never again. read more

Valvoline Instant Oil Change - Valvoline shop - Oil Change Stations Near Me - Riverside, California

The locals know not to come here for an oil change everybody knows the rules lol they wont change your oil unless you get out your car and literally check to see that theyre doing it. Please dont waste your time and money coming here. And please to the sales rep...... please dont contact me. This review isnt coming down read more

Ashley the assistant manager helped me with my air filters today and made the experience AMAZING to say the least! I highly recommend this tire for the girlies who are scared to go and get your oil changed or any service period ! ask for ashley she will help you! THANK YOU ASHLEY!!!!!!! read more

Everyone was so professional and sweet! Felt like my car had a fancy doctor's visit!!!

I came in for oil change,I ended up also getting fuel treatment.Great quality work and fair value ,they were speedy and insightful,will be coming back for my future cars thank you. read more

Today was the first time I came to Valvoline since I usually do my own oil change. I always figured it was much cheaper and faster to do my own oil change, but I was wrong. Not only did I pay around the same amount of money than buying the oil from Autozone ($20 off coupon), but they check do a quick inspection of the car for free. Fast & convenient - I like it. Download the app & you will find the $20 dollar off coupon read more

Valvoline Instant Oil Change - Oil reminder tag - Oil Change Stations Near Me - Riverside, California

My favorite oil change facility, but one star off for not filling the oil to the full line. When I pointed this out to the technician, he argued that anywhere between full and one quart low is OK. Instead of wasting time debating, I just said "OK" and came home to add the missing half quart of oil. read more

brought my truck here for an oil change, fuel filter replacement and to get the engine air filter (that they broke to begin with) replaced and now my truck doesn't start. had to get it towed out of their lot to the dealership. taking it to the dealership is worth the peace of mind it's being done correctly. update to response: i appreciate the refund, but that doesn't negate the experience i had nor the days work i missed out on. that's time and money i wont get back. read more

Another great day of service at Valvoline with Joseph, Daniel, Jacob and Cory. Came in for an oil change and realized it was time for a flush, but decided to go ahead with a few of the necessary recommendations by Joseph. Todays's work included: Auto Trans Fluid Replacement Power steering Fid Replacement Complete Fuel System check Oil change with MaxLife Great service! And staff seems well trained, courteous, and respectful in caring for their customers. See you in a little while! read more

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Cody and his team were awesome! Took care of my car that needed to be checked due to a protocol with a claim, and he and his team serviced it and explained everything! Always coming here! read more

The one thing that many people fear when they get their car engine serviced is that: Did the technicians REALLY change the old fluids and replace the fluids with new fluids? This fear became reality to us. If the above star could be removed, we would remove it. I do not reccommend Valvoline Instant Oil Change. My wife, Laura, had the transmission fluid changed and engine oil changed in her vehicle on Wednesday, 6/16/21. From the looks of the oil on the dip stick pictured below from Riverside after an oil change, our oil was never changed. On top of that, dirty oil from our vehicle leaked in our garage. (We insisted that someone from Valvoline come to our home and clean the oil spill in our garage. They did. [This is an admission of guilt.]) We were sent to the Upland location to have new, clean oil put into our engine and to assure that there will be no leaks. This was done for us because the oil was not changed at the Riverside facility. [Another admission of guilt.] Our concern for whether the transmission fluid was changed or not prompted us to go to a different facility to get it checked. Sure enough, it was not. It was explained to us that clean transmission fluid is redish in color. What was found in our transmission fluid tank was a dirty brownish color. The technician used a paper towel to get a sample of the color inside our transmission fluid tank. See pictures below to see the dirty transmission fluid in our tank and what clean transmission fluid looks like. We called the District manager at Valvoline. We told him that we wanted the transmission fluid changed at their cost the way they did for the oil change, at their cost. He did not agree to do this for us. He offered a refund ($224.39) for the bill at the Riverside facility and a coupon for a free oil change. [Another admission of guilt.] We are disappointed with the quality and honesty of work that we received. We were not compensated for all the hours of time invested in correcting the false engine service done for us. We accepted the refund, but we will not be using the free oil change coupon. If you choose to go to Valvoline, check the oil dip stick before you leave to make sure that the oil on the dip stick is clear. read more

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This place is very popular and I've been coming here for years with all of my vehicles. The key to their success is in the training of their associates. They do an exceptional job of making sure it's done right every time, the exact same way, at every location. They have multiple locations throughout the Inland Empire which makes it convenient to get an oil change wherever I happen to be. If you love the combination of quality and good service, I highly recommend this place. read more

Valvoline Instant Oil Change - Outside in back - Oil Change Stations Near Me - Riverside, California

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I come to this place when I don't have enough time to go to my mechanic for a quick service. But, that's exactly what you get, a quick service. Which means, it's a hit or miss. Depends on who services your car and if they experienced enough. Last time I went, they forgot to add air to my tires. I was disappointed because the techs were just talking and horsing around. Mostly young guys. So I just left and added air myself when I got home. Price is a bit high. So the quality of the service really depends on who does the service on your car. read more

I visited Valvoline and they advised my battery is nearly dead. I had the battery replaced and now the next day in the morning my car doesn't start. I'll need to call them to fix this but it's a huge inconvenience since I have obligations I'm now going to miss. I suppose I shouldn't trust and oil change service place for anything but an oil change. read more