I've come back to this place multiple times, but the overall experience has been consistently…read moredisappointing. Most of the drinks are not very good, especially for how overpriced everything is. I have recommended this place to others, and they have said the same thing. Many of them chose not to return. The biggest issue is the service. It is consistently unprofessional. There have been times where I was the only person waiting, and it still took a long time just to order because the worker stayed in the back and only came out when he felt like it. On multiple visits, the worker has also sighed heavily, taken a deep breath, and rolled his eyes while I was ordering, even when the order was simple. Other people I know have experienced the same thing. It creates an uncomfortable environment and makes customers feel like an inconvenience just for ordering. The wait times are excessive. It can take up to 30 minutes just to place an order and close to an hour to receive a drink. Having only one person running the shop is clearly not working. At this point, the pricing, service, and wait times do not match the experience being provided. After multiple visits, nothing has improved, and there is no reason to continue coming back.

Looks cooler than it is…read more Parking is abundant and easy to find! It's part of a shopping plaza, I went late in the evening so it may be different during the day. Staff was only one person, they weren't friendly; they weren't mean they may have been tired, but the friendliness was not there. When I asked for my drink I could see the disappointment in his face perhaps do it being tedious to make? I don't know. The drink I got was the Mangonada! A fun drink but it was all too good. If you enjoyed the Chimoy trend you may enjoy this! It was not for me, the balance between spicy, savory, and sweet was off. The restaurant was average! Great to pickup a quick treat but the design is basic. Plenty of seating, but not somewhere I'd stay for long. All in all, I'd come back to try more drinks they look cool for sure, but the customer service needs work and the design of the restaurant is up to the creativity of the owners.

The owner Lenny is terrific . You can tell she takes pride and care in her business showing it with…read moreher kind and upbeat attitude making you feel right at home. Her presentation on everything she's serves is always amazing and always tastes delicious.

Came here a few times and each was very good. The staff was nice and it is a nice little shop. I…read morewill be coming back regularly!

Sumo is always representing. Customer service is always on point! Smiles on the faces and ready to…read morehelp and serve. I ordered the Vietnamese Horchata and my son got the Thai tea with Boba. They are both made excellent and my drink is literally a vacation in a cup. My son said his Thai tea is better than any restaurant he's ever been to. The music was super catchy inside, not too loud! It felt like you were at a party but a good one. Super clean inside and always a great atmosphere.

Actually love this place! The drinks are always so good! Love that they're all in a pretty large…read morecup. Everything tasted so good! It was fairly quick to get our stuff even on a busy Sunday afternoon. We went at two and the only bad thing was there wasn't enough seating. So we took our stuff to go but that's no issue. They also have a few packaged Asian snacks to buy!

First off, the shaved ice, mochi pieces with fresh fruit and ice cream, what the heck have I been…read moremissing!? OMG!! So deliciously refreshing and delicious!! Cute little place with lots of japanese drinks and deserts. We stopped here after having dinner next door. The cashier was so patient with me since I had never tried these before. I ordered the berry mochi specialty snow. Like I said before, where has this place been all my life!! Delicious!! It's the next day while I'm writing this review and I want more!!

Came to snow time right after I ate next-door at the Korean food restaurant. I had just enough time…read morefor some soft serve. I got three mini fish with custard filling, Nutella filling and blueberry cream cheese filling was delicious. The ambience is always nice and laid-back in the spot. The surface was friendly and quick.

The shaved ice was so good, just like the type we have in Maui, I recommend this place, the lady…read morebehind the counter was so sweet and nice. Mahalo

After visiting Hawaii, my kids and I fell in love with the island and always looking for little bit…read moreof Aloha in our lives. When we discovered Happy Honu Shaved Ice our hearts were happy. Our family looks forward to coming here to get a special treat and fill our spirits with a bit of Aloha until we can visit Hawaii again. We love that Happy Honu Shaved Ice frequently has pop ups with other Hawaiian vendors. We love to check out what desserts they have in the mini fridge so that we can have some delicious treats to enjoy at home. The Service here is always welcoming and the ambiance is our kind of place to spend with family.

10 out of 10! Wandered the February Matsuri Festival, and my favorite food of the day was the…read morelemon shave ice from Kakigori-Addict, I'm ready to try strawberry next!

This was so good I had the strawberry. It is a must. I wanted to comeback again the next day to…read moreget more. They need a stand somewhere downtown.

This was a neighborhood gem for the past 10 years and it greatly saddens me that they are closing…read morefor good. I was a frequent customer during it's previous iteration as Yo&I and as Bubble Cups up until 2 or 3 years ago. Tonight was my first time back in years as I found out through a recent post in Yelp that it was closing. I stopped visiting due to personal reasons but I had to make a visit to try to catch the owner and tell her that the shop will be missed and that I was sorry to see them go. For the last hurrah, I made a large order for the following: Raspberry fruit tea x2 Hokkaido Milk Tea And my all time favorite - the Classic House Special The Raspberry and Guava fruit teas are currently buy one, get one free and all other drinks are buy one, get one half off. For my final parting words, if you are in the area or don't mind coming over this way, please visit them one last time before they close for good on Sunday, Dec 28. They have some amazing promos going as a final gift to customers and you will be supporting a local family that have been running this place. Thank you Bubble Cups for the years of great drinks to make my day a little more brighter. I hope to see you again soon someday!

When we were in the area & I was in the need for a caffeine boost I stopped in for a mocha boba…read more There was a lovely young lady who was very friendly & patient with me as I was deciding on what to get! I ended up going with a mocha boba, but for me it was a tad too sweet! The cafe itself was very cute.. they had a cubby with some board games & such to choose from! It's a perfect little spot if you just wanted to hang out for a little as you're enjoying your boba or the ice cream that they also offer!

Wow they have some amazing favors for their shaved ice. Being the child that I am I had to have…read morethe blue berry. My Husband had mango with green chile. The flavor comes alive in your mouth the second it hits your tongue. Okay I confess I am going back for a secon one. I want to try the root beer. What a great thing to do with the kids. They will be at the Salsa Featival on Sunday. Stop in and cool off with their mouth watering shaved ice.

Amazing taste and great flavors. Definitely a great spot with affordable drinks for any type of…read morephoenix summer heat!

We're from out of town and have visited this spot four times now because it's one of the few…read moredessert places open late, but this will be our last visit. The biggest issue is expectations. The menu shows a wide variety of items, but many either aren't sold anymore or aren't available later in the evening. More than once we've come specifically for something, waited in line, and only found out at the register that it's not being served, sometimes an hour or two before closing. There's no clear notice about a limited late‑night menu or which items are actually available, so customers end up wasting time and leaving frustrated. On top of that, the teens working the counter often come across as condescending when they deliver that news. It doesn't feel like they've been trained on basic customer communication, and there's rarely an apology or effort to offer alternatives, which makes the whole experience feel dismissive rather than welcoming. Even the small extras feel neglected, all the games in the seating area look crispy and worn, and some of the card games even appear moldy, which doesn't give a good impression about cleanliness or upkeep. This could be an easy fix, update the menus to remove items you no longer sell, clearly mark a late‑night menu with specific hours, refresh or clean the games, and train the front‑of‑house staff on how to communicate those limits respectfully. The concept and late hours are great, but after four tries, the lack of clear communication, poor upkeep, and the attitude at the counter mean we won't be back. It feels like the Am/Pm of Boba.

Omaiga this store was sooooo good I loved it 10/10 must try again, plis go to this location is just…read morethe best especially customer service is really good there is a cute guy that works there is pretty nice

Went at 8pm. They close at 9pm. Having worked food industry for years, I'm extremely understanding…read moreof not going in the last few minutes right before closing because i understand that's annoying. However, going in an entire HOUR before closing to order a smoothie on a Friday night, only to be told they have already put everything away and won't make anything else despite being open for another hour? That's completely absurd. Why be open for another hour then if you won't make anything for anyone? The only workers were two apparent young (teenage?) boys. Disappointed.