Mike has only been there for a short time, but he still did a good job. Apparently, on Saturday's, they hire a truck that gives free food and Mike let us know about that and then took us to the employee lunchroom to eat our lunch which was very good. Mike and Scott were very professional. read more

Van Chevrolet - Mike, our sales guy, Very nice man. - Car Dealers Near Me - Scottsdale, Arizona

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I was going to chalk it up to an honest mistake and not put fingers to keyboards. And it still might be however, after reading here reviews as old as 14 years before this one about the same use of bait and switch sales tactics... here i go. Now because my salesman was only at Vans 1 year and obviously from reading the same scenarios from years back, I can only make the conclusion my experience was from a long used training practice that vans (and to be honest some other dealerships too in my 30+ years of buying cars. Found a car we wanted, right options, trim, year but at a Chevy dealer 50 miles from home and I test drove it. But not wanting to impulse buy on the first one I'd seen, I stopped in at Vans on the way home to give them a chance as they had the same year, trim and options but in a different color. Vans had 9 of the same cars in different colors and option levels. I parked right by the 9 and wanted to walk around and look at them. I was quickly greeted and as I walked the 20ft to the cars, almost at the hood of 1, the salesman stopped me and said let's chat inside first. This was very odd behaviour, something I've never experienced at any orher car dealership. So we talked, told the salesman what I wanted, year, trim, options and what I was willing to pay. He said he found one and would go get it for me. What could've been a 30 second walk back to the 9 cars turned into a waiting game until the salesman came back inside and said he'd found it and had it parked in out in the lot in a different area. Walked over, took pics of the car and Monroeny sticker, it was the right year, options and trim. So I wanted to go back inside and seal the deal.... nope the salesman refused and coerced me to test drive it "so he'd look good with his manager" (Here's me thinking he'd look awesome to his manager if I purchased the car untested) So I drove it for about 5 minutes and parked it up outside the dealership doors. Go inside to negotiate and start paperwork. I was upfront, said I was looking at exactly the same car, different preferred color but that dealership was 50 miles away and would consider this one if he beat their offer. Quickly the salesman came $2000 down on the price the other dealer had offered. Thinking it was too good to be true. I agreed. The salesman printed out a soft agreement, for me to sign interest for him to take to the manager. This form is very basic, B&W small photo, name of car, year, color, stock/ vin number and lists all costs. The total of all the costs where I signed, was the right price; so I signed and the salesman went off to get approval. This took a while.... and later I found out why. At this point I get a phone call and walk outside where I parked the car I test drove. As if by magic, now there are 2 of the same cars parked next to eachother.. same year, model & colour. As I walked around the other car (not the one I test drove) noticed it was $2000 cheaper and had 2 less packages installed, this drew my attention to the vin number. I noticed the last 3 digits of the vin was the same as the vin on the paperwork I signed.. so I grabbed the sticker from the original car I drove which had it's vin, price and head inside to confront the salesman. Its at this point I met the salesman as he returned to his desk and he diffuses me by admitting first that he'd got the wrong car. But he also cant give me the price on the one we test drove. In my opinion, based on another experience, which I warned the saleman I had previously experienced. I really think they thought they could get me to sign all the paperwork on the almost identical car parked next to the one I test drove and bait and switch me to a cheaper model. Just to remind folks, in Arizona there is no "cooling off law" and you cannot cancel a contract once signed on a car purchase. It was at this point the salesman led me to the other group of cars and said he'd be able to do the same deal on. He clicked the alarm as he already pulled the keys to switch us again. It was a color that I said I didn't want and I immediately saw it didn't have the sunroof and no premium trim marked on the front grill. For reference this car is base model $27k and $7k cheaper than the original one listed as $34k on the listings.... making our negotiated price more than $4 higher than their listed on that base model. .. I promptly left. So folks, please don't take just my word for it, search the reviews for "bait and switch" and read many others. read more

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I purchased this vehicle from Van Chevrolet at approximately 44,000 miles and later returned for service due to persistent harsh shifting. The dealership replaced the motor mounts but did not diagnose or escalate a transmission concern. The issue continued after the repair, and subsequent evaluation by Ford dealerships identified a known transmission issue requiring further repair. Because Van Chevrolet was both the selling dealer and the first to service the vehicle for this concern, I was disappointed the original diagnosis did not fully address the problem, as it led to additional downtime, multiple dealer visits, and inconvenience. I would recommend that Van Chevrolet take extra care when diagnosing drivetrain concerns, particularly on vehicles outside their primary brand. read more

Van Chevrolet - My vehicle - Car Dealers Near Me - Scottsdale, Arizona

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Excellent experience working with Jay Miranda at Van Chevrolet. I recently purchased a 2024 Cybertruck, and Jay did an outstanding job from start to finish. Because of my schedule and an upcoming road trip, much of the transaction had to be handled remotely and asynchronously. Jay was responsive, proactive, and always focused on making the process easy for me rather than forcing a traditional sales approach. The deal involved a trade-in, financing, and several moving pieces, but everything was organized, communicated clearly, and delivered exactly as promised. When I arrived at the dealership, all the details had been handled and the purchase process was smooth and efficient. I've spent much of my career leading operations and customer-facing organizations, so I pay attention to execution. Jay demonstrated professionalism, attention to detail, and genuine customer focus throughout the entire experience. Highly recommended. read more

Van Chevrolet - Car Dealers Near Me - Scottsdale, Arizona

Leasing a truck at this dealership wasn't the best experience. While we ended up with a deal we liked, they missed the mark on all other details. While most non-luxury dealerships tend to pounce when you walk through the door, sales pressure here (once making the deal) seems to be ultra aggressive. The salesman was pleasant and friendly but the closer was so focused on making the deal that he seemed to forget that service goes hand-in-hand with sales. We decided on a truck but after the weekend it was sold so we ended up checking out two different (more expensive) versions on the lot. We were disappointed by the fact that there was no initial disclosure that one of two suggested alternates was a loner vehicle; we only found out by asking why the truck had 2,200 miles on it. In the end it seemed fine since we got a decent deal, although I might note that their initial offer on our trade-in vehicle was $4,000 lower than two other dealerships offered. Once the temp plates were put on the vehicle, we were shown how to initiate the OnStar but there was no quick tutorial on navigating the numerous screens and how to find common operational controls. The salesman told us to call with any questions. Cut to driving home ... we noticed that the truck only had a 28% charge. So basically, on delivery of a "new" vehicle, we had just over ¼ of total miles available to us. We had a car charger at home but it's the principle: If the dealership delivered a new car to us with ¼ tank of gas it would be unacceptable. We also noticed sticky rings left in the cup holders and smeared spots all over the interior chrome, seemingly left from a dirty rag. We called the dealership and they said to bring the truck in for a detail. Great, but honestly an imposition to go back in for something that should have been done prior to delivery. If you're just interested in a great deal, then this may be the place for you ... but I expected more. read more

Whatever you do don't give them your phone number. 10 days later they still leave messages 3 times a day. Find another dealer. They also use the sales technique of pressure sales and calling in managers. Stuck in the 80s. Plenty of other Chevy stores. read more

This review is no reflection on the service team or the mechanics it's on the dealership itself. I want to pay the total amount of my service repair and was told at that time there would be a 3% surcharge on all credit card transactions! Seriously 3% on any credit card transactions other than debit card.... well I just checked with another Chevy dealership and they don't do this at all! So this service department charged me I might over $1000 repair a $30 fee just the process my credit card transaction because I didn't use a debit card! Ridiculous! Anyway I did contact American Express and told him about this devious business practice and they did credit me back the surcharge fee but to dictate how I have to pay you to basically force me to use a debit card is Un-American for a U.S. dealership where I am trying to support American made and American workers! No, I understand this dealership has choices but so are the customers and being 40 miles one way from my house I will choose to go to a Chevrolet dealership that does not force me to use surcharges when using a credit card that I choose to use to sort out my monthly billing personal charges versus company charges and save me money and time and gas and travel expenses because that is my choice! Remember if you respect and like your customers treat them with respect because they're not only paying your bills they are supporting the American workers! read more

We have been truck shopping online for a couple weeks. I found the truck we were looking for on Van Chevrolet's site. I called and talked to Austin Hrabe. I asked him if it was at the dealership, because so many say "in transit". Austin said it was there and he even sent me a picture. I told him we would be there at 8 am the next day and he told me he'd have it up front for us to see. When we got there we saw the truck. We parked right next to it and Austin came out right away, along with Patrick Kinnerk. Austin already had the Silverado started with the AC running, which was greatly appreciated. He gave us a thorough walkthrough and answered all our questions before taking it for a drive. My husband and I were very pleased with the look/comfort/ride/handling. It was time to talk $$. I dread this part at dealerships!! I won't go into detail, but I can tell you that it was painless. I can't thank Austin enough for the great salesmanship. You went the extra mile with sending a photo, cooling the truck down, answering our questions, showing all the trucks features, offering us waters, and taking time instead of rushing for a sale. I would also like to thank Patrick Kinnerk as well for his salesmanship, taking the time to come meet us, and meeting our budget. Thank you, Tony & Cheri Happy Customers read more

Van Chevrolet - Car Dealers Near Me - Scottsdale, Arizona

What ever you do, do not give them your phone number. They have been calling me 3X daily since I stopped in to look at a car. They also use the antiqutated selling model of switching you to a manager. Find another store. read more

SAVE YOURSELF TIME. MONEY. MENTAL HEALTH. ENERGY. BRAIN CAPACITY. ABSOLUTELY. DO. NOT. BUY. FROM. THIS. INCOMPETENT. DEALERSHIP. I'm a regular yelper, and I hate leaving bad reviews, but I genuinely. And I mean genuinely. Hate leaving bad reviews. This dealer has actually elicited an emotional review from *ME* which is *HARD* to do. I should have trusted my gut when it told me I was dealing with a SLIMY car dealer. If you have to come here, and you *really* need to buy a Chevy, ask for Brandon. What's my experience you might ask? I was promised something through text. No one was willing to honor it, even though it was THROUGH TEXT. Went through the paper work, and was told a trade in value, they would not honor that. I literally had to walk away. Was promised a truck that was *in stock* it wasn't in stock (shocker). Got my truck a week later (shocker). And all of a sudden I'm paying the car payment for my brand new truck PLUS $800 per month still for my trade in because they refuse to do their JOB and pay off my old car loan. ^^MIND YOU, the finance bro came up to us and said, "hey, I know you're having a crappy experience. I'm going to try my best to take care of you, so please, when you get your review take it out on them". As if I haven't been dealing with you for WEEKS to get my trade in paid off. I really don't see how any dealership would expect a response other than this. If you've come this far, thank you for listening to my Ted tok. I feel like I've been talking to a void for the past 21+ days and just need someone, anyone to listen to me. Please please please learn from my mistake. If you like paying two car payments at once for an indefinite amount of time, then this is the place for you lol read more

Van Chevrolet - This is NOT a joke. This is 100% serious. DO NOT TRUST HER. - Car Dealers Near Me - Scottsdale, Arizona

Van Chevrolet just replied to my review. And at face value, you'd think they were trying to resolve the situation. IN REALITY, THEY SHARED A FAKE BAD EMAIL ADDRESS FOR ME TO USE!!! ON YOU, VAN CHEVROLET! When I called and asked for the customer relations department, I was told they didn't have one. read more

Just a quick review about Van Chevrolet service on my 2006 Corvette: For the past 16 years Van has been exclusively servicing my Corvette and they were outstanding in every way. My first service manager, Jean, is long retired but she was great and I miss her. Her successor, Tim, was also excellent but Van kicked him upstairs to a management position so these days I rarely see him. For some unknown reason both Jean and Tim took pity on me and always assigned their top Corvette mechanic to work on my car and while I don't know his name I will always appreciate his outstanding work. I'm sad to say that the last time I inquired about service I was told that they don't do much beyond basic oil changes and tuneups on 20 year old Corvettes because the mechanics who best know them are now aging out and retiring. Fair enough, I'm getting old myself and I guess it's time to come to terms that my once "coolest car on the block" is now an antique, but I sure do miss the quality of work that Van always provided. read more

Unfortunately not a great experience. I had struck a deal on a new vehicle. Wanted to pick it up on Sunday. Told it was a one day deal and had to pick up Saturday so they could meet their "Saturday quota "unfortunately I declined and was told good luck getting that deal anywhere else with my credit profile read more

Van Chevrolet - Correspondence take a peak how our negotiations went and the it turned into threats - Car Dealers Near Me - Scottsdale, Arizona

I bought my brand new car from here thanks to Brian and Sam for doing an excellent job! I don't recommend anyone else but the two guys! Thank you for my car! read more

Just purchased my second vehicle through Van. I swore I'd never be back after my experience with Ron a few years ago. He was pushy and never fulfilled his promises. Fast forward to this time. I was welcomed with a fresh fun smile, Braden. I was very up front with what I wanted and could do. He was welcoming and knowledgeable, far from pushy but definitely the type of salesman that a consumer wants to deal with. I was in and out in 2-3 hours from test drives to signing at finance. Finance was another smooth transaction with Travis. No BS, fulfilled promises and a fun, personable experience. Braden, Brandon and Travis all checked in to make sure I was happy and had all I needed. I'm so grateful I dealt with them thus time around, they changed the whole ordeal with my first purchase years ago and I will ABSOLUTELY recommend VAN Chevrolet-as long as you deal with Braden! read more

Van Chevrolet - Car Dealers Near Me - Scottsdale, Arizona

I've bought two cars here now. My lates purchase was 2023 and bought a new car of the same year. This is the only dealership that I will come and hear what they are saying. Sometimes it be some foolishness , I'm not gonna lie. But nothing that will keep me from buying again. At least, not yet. read more

I came in not really knowing for sure what I wanted and Jay was so helpful! He helped me narrow down what I liked and didn't like, and found me the perfect car! If you're looking for a new vehicle I would definitely ask for Jay!! (he even decorated it for me!) read more

Van Chevrolet - Car Dealers Near Me - Scottsdale, Arizona

Not a chance! Just a few kids that will tell you anything to get you to buy a car. Absolutely lied to our faces. Lied about the rebate program and the used car policies when we holding the paper found in the car in our hand. Sorry, not falling for the crap you are selling. Went to the west side and purchased the car from Arrowhead. read more

I purchased 2 vehicles from Van in the last 4 months. I had an outstanding experience both times. If you have trouble with any part of purchasing a vehicle at Van, ask for Scott Daly, in fact start with him and you won't have problems. Scott got my wife and I exactly the vehicles we both wanted and worked hard to get us the price we needed to get the sale done. Scott will go to at it with the management team to make the sale happen. He is quick and no BS. In December asked for floor mats ($500) in the deal for our Yukon, they would need to be ordered. We forgot to get the "we owe" document, which at most dealerships you aren't getting anything. We called Scott a couple days later and he said "yeah, I remember, I'll get them ordered", we picked them up a few days later. That level of integrity cost Van an extra $500 in December, but got them the sale of a 2500HD yesterday because I know I can trust Scott even if it's a handshake deal. read more

Van Chevrolet - Car Dealers Near Me - Scottsdale, Arizona

I purchased a preowned car there on 3/6/26. I guess that I trusted Your honesty too much and didn't look close enough. First when I got it home and saw that there was a nick in the windshield, I called back and was that it was my problem. later I noticed that some body work had been done, I was told nothing about any accidents, when I bought it. After more inspection I discovered more poor-quality paint work .I am very disappointed and will never buy another car there or recommend you to anyone that I know read more

Purchased a 2023 Tahoe from Van Chevrolet in January 26. The Process was Very High Pressure. During the Process I asked and confirmed 3 Times for the License Plates to be sent to my home in CA. Instead of in AZ. " No Problem" I was told. 4 Months later I still have No Plates. Obviously they were sent to my AZ whereby they would have been returned to DMV. I called Van Chevrolet to ask for their help. Spoke to 3 People asking for help. 2 of them told me would look into it and get back to me. No call back. I called a 3rd time and Gentleman was Nice but told me it was now My Problem to fix. They were So Anxious to help separate me from 50 K and sell me the Car. They did NOT do their job properly or follow my instructions and Simple request but they were sure quick to cash the check. I would Never buy a vehicle from this Dealership. High Pressure Sales. No Service or willingness to correct their mistake. Kirk N. Newport Beach CA and Phoenix AZ. read more

Xavier helped me set the perfect plan, got me into the car of my dreams. I'm am grateful he helped me.

The advertised price that brings you in the door is not the actual price. They tried to add over $3800 to it for things you cant prove. $500 for front window tint, i can get for $80. Then a paint protector? A film on hood? $299 for them putting nitrogen in the tires? WTF.. The guy said he could match other dealer prices. But tried to take sime of my trade equity to do it. "Its the same thing" ? No its not, you are using my money to get me the out the door price I wanted. Oh and i had to hear from as many as 4 guys trying to push me into this deal. Its hard to think when 3 guys are lying to you at the same time. read more

Van Chevrolet - Look at "added options" Also take away the trade stuff and just add the charges. The actual charge is almost 54k not 50 - Car Dealers Near Me - Scottsdale, Arizona

I bought a 2018 Nissan kicks Nov 19 after a couple weeks I already had to replace the battery. I moved to Texas for medical reasons . I just took the car in and just got a bill for 3500 to fix it. I have only put 5800 Miles on it . And it is already turning into a lemon. I have called Vans numerous times asking for the gentleman who sold me the car , he never returns my calls or isn't in the office . All they seem to care about is that as soon as you drive off the lot they are done with you. read more

Avoid this dealership like the plague. We were searching for a work truck for a 5013C in Williams, Arizona. After being told we had a confirmed deal, we drove our vehicle down to Scottsdale, a 2.5 to 3 hour commute one way. When we arrived, we were informed that the truck had been sold right out from under us. No call, no email, no heads up of any kind. Complete lack of transparency. Rather than taking responsibility, they immediately tried to steer us into a different vehicle that did not meet our needs. What followed was not problem solving but pressure. Multiple salespeople came out, talking over us, arguing, and behaving more like carnival barkers than professionals. There was zero accountability and zero respect for our time. This dealership lives up to its two star reputation, and I am adding this review to confirm what many others have already experienced. This is an awful business to deal with. If you value honesty, communication, and basic professionalism, stay far away. read more

Sales guy Xavier was awesome and straight to the point. Great experience! Got a good deal on a 2019 Ford f150z read more

In my opinion, shopping for a car is the second worst activity and experience one must deal with - the first being the purchase of a home! Actually, the worst is actually the car. Here we are, in search for a vehicle again. As most know, this is a requirement every few years and not one ever, ever looked forward to. I must say, I was pleasantly, no, surprisingly flabbergasted that it went as well as it did, and that the outcome was to our expectation, and with a vehicle and a deal of our desire! Albeit not everyone's experiences will be identical, needs are different, and temperaments along with circumstances will vary - our outcome, I must say, was above average in expectations. Friendly, courteous, attentive service during the purchase process. With limited runaround or hassle, we got the price we sought, the vehicle we wanted. Things change though! After the purchase there's a whole new and different story, alternating scenario and lack of access, assistance or knowledge. We seem to have been forgotten - not literally, really! It has taken way too long to receive the transaction documentation, the ADOT tag and title registration, no follow-up from their sales staff or their finance department, no thank you call or note! No extended warranty docs received. It appears that once you make your purchase, its bye bye! Hasta la vista! Sayonara! And to make matters worse I had to replace a dead battery at the 3-week mark from purchase! Unheard of! And to this day, they have not returned my call about that or anything else. Not happy, do not recommend. Not going back. Unfortunately, I now see why I could not find their BBB accreditation! By the way, we're still waiting for a phone call and then some! read more

terrible. we've been getting the run around since October of last year (2025) they do not keep their word to things that they've agreed to (on camera) they are now avoiding our calls begging for a refund that they've owed us for months. They are shady and I am considering writing the BBB and reaching out to their corporate. I am also seeking legal counsel regarding this serious negligent and completely unethical matter. You'd hope/think this type of corporation would want to do what's right and keep their clients happy. This IS NOT the case with Van.... read more

I very rarely write reviews. I mean, let's be honest. We're all busy. I work a 50 hour week job and have children. I decided to write this review because of an extremely charismatic and personable young man. He ended up calling (and nine times out of 10 I hate those calls) but he was so enthusiastic and ijust so honest it made stop and listen. Well, it just so happened that my husband and I were looking for a new vehicle. I had to write this review to say what a great job Anthony Lopez did!! He was extremely competent and not pushy at all. He really cared and just wanted to find the best way to help me and my husband get the vehicle that was right for us. If this is a representative of the way, all your employees are, I would never buy a car from any other place. Anthony is fantastic! read more

My son with disabilities who has saved and finally bought his first car...a vehicle from Van Chevrolet that was unsafe. 2 auto shops gave him quotes for the repairs. He called and texted Jay several times with the response I will talk to my manager and then nothing! I called and I was hung up on and given No response! At the Finance department there is a Safety sheet that says what they are responsible for the first 15 days. The car had shocks leaking and bad struts! On the list! They pad slapped the vehicle with new brake pads because the rotors were all bad! Instead of making the vehicle safe to sell they did the least and did not inform him. Do Not Buy from here! Brent the sales manager says why didn't you call us? I'm sorry for the bad communication! No he is Not! He already closed the deal ripped my son off!!! Brent tried to tell me they follow the law! I'm sure if I get a lawyer the law was definitely broken! If you value your life don't purchase from here! They don't value yours! read more

Each time I take my vehicle in for service I am left with a new problem caused by dealership negligence . Got 2 new warrantied batteries, charged for $174.00 installation. Service did not secure batteries in place and neglected to attach winch and lightbar. After oil change, cap is left off engine. Long wait times for scheduled maintenance. Lug nuts left off after tire rotation. Do not recommend for any service or repair work. read more

Just like everyone else here, emailed the manager and got no response.. but they sure do call and/or text all day to get me to go in and sell my truck.. read more

I have had a horrible experience with Van. They would not take my calls and rude when I was called back. Tried to cancel my purchase before any assets changed hands and was told NO, period. They would not work with me at all!! read more

I purchased a new 2025 truck from Van Chevrolet in March 2025 after driving over 600 miles from out of state, based on a deal we agreed to over the phone. We had settled on an all-in, out-the-door price. Unfortunately, what followed was a highly disappointing and dishonest experience. From the moment we began signing paperwork, it was clear that something was off. They attempted to slip an additional $2,384 into my loan--without informing me--tied to a "free" warranty they had previously promised. When questioned, they dismissed it as a clerical error, though the increase in the loan amount occurred only after the warranty was discussed. Eventually, they corrected it, but only after I pressed the issue. I was quoted $3,995 for a protection package that, as I discovered later on the window sticker (which I didn't see until after the purchase), was listed as $2,990. They also told me the truck had high-quality tint applied to the front doors and windshield to block the Arizona heat. In reality, the windshield wasn't tinted at all, and the doors had a basic "value" tint. The extended warranty came with a 30-day cancellation period, but I later learned they don't send the paperwork to the warranty company until after that deadline has passed, making it extremely difficult to get a full refund. I was also misled about the availability of another truck, first being told it was on their lot, then told it had sold--when in fact it was simply at a different dealership and still available. This pattern of misinformation, deception, and outright dishonesty involved several employees, including salesman Brian Kircher, sales managers Tyler (last name unknown) and Daniel Luis, and finance manager Samuel Engler. They were clearly aware we were catching on--especially when we uncovered the hidden $2,384 charge. Brian even went so far as to ask me not to fill out the survey I would receive, to avoid hurting his score. No one from Van Chevrolet has reached out to address these issues. I even sent a detailed four-page letter to General Manager Matt Cerreta, which has gone unanswered. With persistence, I managed to avoid paying for the overpriced protection package, secure a refund for the so-called "free" warranty, and refinance my loan. I came to Van Chevrolet hoping for a straightforward, honest transaction at a fair price. Had that been my experience, I would've recommended them to everyone I know. Instead, I'll still be telling people about Van Chevrolet--but the focus will be on their unethical, deceptive, and dishonest business practices. I intend to share my experience in reviews, conversations, and if necessary, legal channels. read more

Drove 45 mins from Gilbert to look at a 4Runner posted online for a relatively good price, the salesman said he would give me a great deal if I made it down there and GUARANTEED it. once we got there we sat in an empty office for about 15 mins before they came back to move us to someone else's office, the guy proceeded to show us other 4Runners that we had no interest in getting. We explained multiple times that we were wanting the specific model posted online. They told us it wasn't available but that they had "hundreds of others" and continued to push random 4Runners on us when we were trying to leave. Completely unprofessional and I honestly couldn't help but laugh at how ridiculous it was. I'd definitely recommend going somewhere else. They seem to be overcrowded and can't keep track of whatever vehicles they have. Thanks for wasting our time! read more

Will never do business with this dealership again. They lie constantly, sneak ridiculous hidden fees and charges into deals, and renege on promises. In Nov '24 they convinced me they were getting 10+ allocations of the new ZR1's in 2025. I made a deal with them in writing to purchase one of the first 5 they would get, and they said I should expect it in June or July of '25. I agreed to pay $80,000 over MSRP, and as part of the deal I purchased a new Z06 they had in their lot for 5k over sticker. They promised to buy this z06 back from me at MSRP whether I bought another car from them or not. As of Nov'25, many months after they were supposed to have delivered my ZR1, They haven't been able to get any ZR1's, and won't honor the deal. They tried to "make it up to me" by offering me a deal to trade in the z06 at MSRP, and selling me another car I wanted, a Mercedes s63, for $190k, showing me a car they claimed had one owner. I found the vin number for the car they were trying to sell me, and it was publicly listed for sale at $155k, had 3 owners, and was once sold at auction in Chicago. Additionally, multiple salesmen in the process were contacting me directly attempting to get me to work exclusively with them, and to cut the other guys out of the deals. They would argue in front of each other at the dealership about who was getting the deals. Super unprofessional. I also just found out they included multiple extended warranties and coverages into the deal that I expressly declined at time of purchase. The epitome of horrible car salespeople. In talking to other dealers, even within the same network, it is apparently common knowledge that this behavior is commonplace at Van. read more

I purchased a 2025 GMC Sierra 1550 about a month and 2 weeks ago and reached out to see if anyone could help me with an issue regarding the GAP insurance I requested to be added to my loan. When I signed the documents at the dealership, GAP was included. However, a couple of days later, Colby contacted me to inform me that they found a better deal. He sent me paperwork to sign, stating that the only change was my interest rate--which was great. I signed everything, but I later realized that GAP was not included. I immediately informed Colby, but he told me that the loan doesn't meet the threshold for GAP to be sold. This doesn't make sense to me, as GAP was included in the original deal, and the loan amount was about the same. I also explained to him that I need GAP because if anything were to happen, I would be the one financially affected. From the beginning, when I was speaking with Cameron, I specifically requested GAP insurance. I also informed Colby that my personal insurance does not offer GAP, but after that, he stopped responding to me. I understand that this may have been an oversight, but now I'm left trying to find a solution for something that should have been handled at the dealership. To clarify further, I contacted GM Financial directly, and they confirmed that they have nothing to do with GAP insurance, as they only handle the financing. This confirms that what Colby told me about the loan not meeting a "sale threshold" for GAP was completely false. It seems like he was simply making excuses rather than addressing the issue properly. My overall buying experience with you guys was great, but this situation has been frustrating since it's out of my control. I also sent a message to Anthony (Sales Manager) and left feedback on the dealership's website but haven't heard back from anyone. I've been trying to find GAP insurance through a third party, but I haven't found one yet, as everyone keeps telling me this is something I should have done through the dealer that sold me the truck. I tried to send an email to the customer relations email provided by the owner on several reviews but i keep getting an email back stating "Your message to customerrelations@vanchevrolet.com couldn't be delivered. customerrelations wasn't found at vanchevrolet.com." This is really frustrating as it seems that there's no solutions for an oversight that one of their employees made. read more

Terrible Dealership don't even think of taking your CORVETTE there. They had a simple job to do on my Z06 install the under body Strakes . They completely botched the install. I had to get it redone at courtesy Chevrolet, who did a wonderful job, but I had to pay twice ... I'll be disputing their work wouldn't let them anywhere near any of my sports cars. On top of it most of the management there has off the chart attitudes. read more

Van Chevrolet - Completely setting the stage for failure and additional work for them - Car Dealers Near Me - Scottsdale, Arizona

Tried reaching out. The email doesn't work. Just stop ripping people off and have better communication. People are struggling out here and don't need car dealerships actively seeking to make as much money off of people as possible while wasting their time. $211 for a DIAGNOSIS that they didn't do anything to fix? Get real. read more

Andres did a great job gave me his personal phone number so he could be reached and everything went very smoothly