This place is the absolute worst because this individual is so rude and unprofessional from the minute you walk in or call. She is mad at life or life is mad at her lol just miserable. She has blonde curly hair middle aged with a mad at life look. I feel for anyone whose vehicle was brought here due to an accident/not by choice and has to deal with this individual. read more

Now we all know everyone in the South Bay HATES this place lol. It's to no surprise However, my 5 stars are ONLY for the tow driver who worked at the location on Tuesday 03/03/2026 between 5-7pm. He was absolutely GREAT! He made us feel safe and he was working hard around the facilities. He was very kind and sweet. We had to pick up a vehicle from here. Note that they tact on 3% fee when paying by credit card even if 95% Of the payment is in cash. They still tact on 3% of the TOTAL fee of what WAS owed. Van Lingen also charges you a $70 fee in order to release your car. That fee is an additional fee that they are selling your car at the exact 30 days it has been in their possession. Like I said .... This is one of the most hated places in the South Bay. read more

They tell you one price and then when you get there they add a "after hours" fee at 12 noon. What a scam

Good business great rate, knowledgeable, employees service, great, and on time bring me a charger down by my computer

The only reason I give them 2 stars is because after raising a stink about being charging an extra day of storage, when I was there at 8:00 am to pick up my car after my car being towed at 5:00pm the prior day, the removed the extra $101.36 charge. It cost me $508.73 as it was for the tow and storage for less than 24 hours. They charge 3% on a debit card which is absurd.The kid behind the counter was rude and not very knowledgeable. Once I got in my car they had gone through every personal item I had in my car, leaving everything on the front seat and also dumped out a suitcase and left all my clothes rifled through and on my front seat not even placed back in the suitcase. I would NEVER in my lifetime ever recommend this tow company NEVER... read more

Jose was amazing! He was fast and efficient and he deserves a raise! He was careful with our car and he even helped us open up the hood the proper way, we couldn't of done it without his expertise! He was polite, clean and smelled good. (; We are so grateful. Thank you! read more

My 17yo son was in an absolutely horrific motorcycle accident where a woman pulled out in front of him and sent him 50 feet into the air only to impact on a concrete pole. Police had what was left of his bike towed here. I had to go down there to photograph the bike for evidence while my son was in the trauma center. That lady, I have no words to describe how awful she was to me. She first rudely asked me why I wanted to see the bike, and she LAUGHED at me when I told her the details and that i needed to get photos. I was literally in tears and she snickered after telling me I couldn't see it because I didn't have his registration. I understood having to prove ownership, but when I tried to ask about other avenues (the registration was lost in the accident) she got extremely rude and literally just walked away from talking smack to me. How unfeeling do you have to be to mock a mother who's son was lying in a trauma bay and just wanted to see his bike. At least when I was finally able to get back there, when I completely broke down at the site, the guy who led me back gave me space to try and process what I was seeing. But that lady? She can rot. read more

Van Lingen Towing - They mocked me for breaking down over seeing the evidence of my teen's horrific accident - Towing Near Me - Torrance, California

Everybody working here just seems so miserable. You could be the nicest person ever and they'll still find a reason to be rude. The lady at the front desk has the worst attitude and makes you feel bad for trying to take your car out but they're also so quick to take your money. The little old man bringing the car out is just as miserable and rude as the lady. Really makes you think about their hiring process ? because to me it seems as if they hire anybody. And really I understand, we all have bills to pay but these ppl need to find a new profession. I bet nobody is surprised at the lack of good reviews lol. read more

A cop scam. They towed my car 2 miles, had it on their lot for 3.5 hours, and charged me $566.50 to get it back. There's a discrepancy on my invoice (see pic attached): it allegedly took 71 minutes to get my car to the lot (it's a 13 minute drive and I watched them leave with my car 15 minutes after arriving, so riddle me that) and they're charging me for 90 minutes. Additionally, my "hooked" time is 35 minutes AFTER the car was allegedly dropped at the lot ("arrived" on the invoice). The invoice didn't even get my name right; they wrote my first name as PULLOE. This entire operation is so slapdash and shoddy. I called in for clarification and Roxy (a certified see you next Tuesday) said it "doesn't matter" what my invoice says (????), they charge what the tow driver tells them to. She got frustrated when I refused to accept that as an answer and asked, "Do you work for a towing company? You can come down to the office Monday and they'll explain it to you" in an incredibly rude tone and generally spoke down to me the entire call. This company is just more money-grubbing pig-owned thievery. I'll call in to speak to a supervisor on Monday, but I doubt they'll do anything, at which point I'll be taking legal action. read more

Van Lingen Towing - Clear discrepancy in "hooked" versus "towed" that Roxy claims "doesn't matter" (then what's the point of records??) - Towing Near Me - Torrance, California

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I just had the worst experience with them. My car got a problem in LA and had to be towed to Orange County. From the actual time they did the work and the time they wasted, they charged me for 3 and half hours for a two hours back and forth drive. They changed the truck and the driver. The second driver was new and got lost in the way and didn't know the paper work so it took a long for him to figure out. They charge you for their inefficiency. read more

I understand the company doesn't care why your vehicle is there, they're there to operate and make income, however I think they should be a little bit more considerate with their rates when people are victims of a crime. I know there's regulations on how much they can charge, but they were quick to have me pay as if my vehicle wasn't just stolen and ripped apart as to add insult to injury. It just makes you wish the criminals would have wrecked it so you wouldn't get screwed, the deductible probably would be cheaper. Other than that, I know they deal with frustrated customers all day, so them not being cheery, I can understand. read more

Date 4/25/2024 Time 11:30am To whom this may concern, I was in the tow yard today and Danielle was the woman behind the window. She had the worst attitude that i have came across in a long while. Her customer service skills is terrible. Not only did she not have proper customer service skills in servicing me, but she also had a altercation with a man who was kind and cordial, and recovering from a motorcycle wreck. And Danielle was impolite and I'll mannered regarding his situation. I kindly ask that she resigns from her position and tries to find a carrer that isn't customer service related. I think it would be best for her. Just my honest opinion. Due to this incident Van Lingen towing will also get a yelp review. Any questions feel free to email back. Marcos Santos Marcos.santos111@yahoo.com read more

The front desk lady (curly hair and sour face) made the experience awful. was rude to people before, and an older lady who needed help with parking. we hope she gets the helps she needs.... read more

If you're unfortunate enough to have your car brought to this establishment you should expect the following: - If you call to ask questions about your vehicle; you'll most likely be put on hold and then shortly disconnected. Then when you try to call back all of a sudden no one will answer. - Most respectable places will escort their customer out to their vehicle to grab their registration. These people feel they have the right to go search for it without you. This business lacks basic customer service skills, and I hope to never have to deal with them again. read more

They won't give you back your vehicle. They keep it so you can pay all their fees. Fucking joke of a business.

This is the most corrupt Towing company in Torrance. The staff is rude and they damage your vehicle and take no responsibility. They have a monopolistic arrangement with Torrance city. This must change, other towing companies must get opportunity to work with the city. read more

I can not emphasize enough the great help that was provided to me last night by this young man named Miguel Sanchez, I called a few tow companies and their estimated time to assist me with a lockout was about 2hr,the urgency of getting help was a priority for me as I was accompanied by my 2 children and it was awfully dark and needed to get my kids home glad Mr.Miguel was able to entertain us and put a smile in our faces regardless the circumstances I was facing, thank you Van Lingen please make sure Miguel's get this review. I'm amazed that not all tow companies have rude individuals and that value customers service!!!!thank you fellas!!!! read more

Shit hole... compton sherif needs to give some other company this jobs. Customer service talks with an attitude for no apparrent reason. read more

Van Lingen Towing - I hope she doesn't help you. - Towing Near Me - Torrance, California

My car was only there 6 hours, within this time my car was scratch and my versase sunglasses stolen. I email the owner and never received a response. Don't do business with this company they don't care about you or care to disciples their employees. read more

I am shocked at the negative reviews that victims of car accidents, thefts, vehicles stolen / stripped, and other issues wrote who received towing and support from the Van Lingen Towing staff. I think they must have this company and staff mixed up with another company. As we are recent (Jun-Jul 2023) victims of a vehicle crime - totaled, we didn't know what to do first after the vehicle was located except to go to the police station to get a vehicle release form. Fortunately, Van Lingen Towing staff was chosen to tow and secure our totally stripped vehicle to include the engine, transmission, and lots more. We commend the Van Lingen Towing team on Lomita Blvd for their over-the-top support and care they provided to us in making the right decisions on our dilemma. Note - no wrecking and other similar companies wanted to deal with a vehicle with no engine, transmission, etc. From Marc to Danielle to Jorge to Daisy to Jesus and those I don't have their names, we thank for your personal touch, professionalism, assistance, and respect you provided to us. I would think that most every one who become customers of Van Lingen Towing are somewhat emotional when they enter the front door or work with them on the phone, not knowing what to expect and upset on what happened to them - I was one of them. This is not their fault for a person's unfortunate circumstance. For you new customers, you will be pleasantly surprised at this spotless state-of-the-art facility with first-class staff waiting to assist you. They are extremely knowledgeable, professional, and organized. My family and I thank the Van Lingen Towing team from the bottom of our hearts for helping us deal with our issues so we can move on with life! Stay safe helping others in need of your services - God bless you all! read more

I would definitely give them 0 stars if i could. Do NOT come here willingly. My car got towed away with no warning by the city, but this isn't really the towing company's fault so I won't say much. However, the woman at the front desk was so rude. She had no customer service skills at all. She would talk with a "whatever, not my problem so I don't care about what you're saying" attitude. I was explaining to her about how I think my tire got messed up from the towing and she replied with a "can you explain better? I don't know what you mean" while not even giving any attention to what I was saying. The other brunette lady was nice and actually tried to listen to my issues. read more

They rip you off I know the owners it's a circle right group-family. I've had several unfortunate experiences with this company along with Torrance pd. I hope I can go and have my property released to me. Even if they don't or can't release my car. I will get my stuff out. I have the proper documents. Let's see.. read more

They stole the battery that was brand new out of my car and put in a battery that didn't even fit properly. We couldn't even connect the cables. They didn't reach the right terminals to the battery they replaced mine with. read more

I was in a tragic accident and the very next morning I went to retrieve my belongings to find many items missing. My computer, wallet, cash, and jewelry was missing from my vehicle. The staff shrugged it off as they didn't care. Well I had to file a police report in hopes that my belongings will be returned to me. I work with personal data and my computer is my company's property. It contains valuable information. For it to be stolen after I suffered a near death accident is not only scandalous, but unethical. If you had the same type of problem, please contact me at Nicole.aragon@gmail.com as I would like to commence a lawsuit against this business. read more

These leeches will take your property and do everything within their power to hold it as long as possible and suck fees out of you. I reached out to the owner, Sean, for clarification on a policy via email and he was extremely rude and unprofessional. This is with all of his employees on the CC line, so their previous rude attitudes made sense to me - they were just emulating their trash, rude, money hungry leader. read more

I have never had any problem with this company. I have been doing business with them for over 45 years. I have had lots of cars and truck towed by the police. read more

Worst place eeeeeevvvvvver! Stephanie was so rude on the phone, I called and to make sure they had my automobile, and she wouldn't let me ask any questions with out talking over me or cutting me off, told me they charge a storage fee of $23 an hour, if I don't get there in the next 30min they will charge me again.So here I am panicking to get there quickly it wasn't until the police station told me that was incorrect. Once I was there I asked who Stephanie was she said her I said oh ok need I remind you I wasn't rude or hostile I told her because you were rude on the phone and told me you guys charge storage by the hour, she said no I didn't and I wrote her name down as well as what she quoted me, and I was just trying to make sure this was the place, and she replied oh well my manager is there is you want to make a complaint. Not a I'm sorry or nothing no customer service there. This wanna be hit shot said what's going on? I tried telling him and he cut me off as well and said people call all the time to bitch at us and Stephanie said the phone call is recorded you can hear it. So I'm glad it is because I took this place to the BBB filed a complaint, it gets better Sean as the hot shot guy said I'm not a supervisor see the name one the door, I own this place. like you own this place?, you shouldn't own a business if your not customer oriented, granted I know you probably do get rude ass people but I wasn't until they continued to be rude to me and use profanity towards me. The guy who brought my bike out had the nerve to call me a bitch for a genuinely question I asked. They are contracted with Lomita police station and fire department and it's sucks they have this business representing them!. This place is trash the staff the owner is all trash. They don't deserve ANY stars. Run from this place and apparently there are lots of complaints on this company!. read more

Van Lingen Towing - Stephanie, - Towing Near Me - Torrance, California

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Called Van Lingen Towing after confirming with LASD Carson station that I will need to come in obtain a signed release from my son and pay the vehicle release fee. My call was answered and was asked politely to hold. After the customer rep returned to my call the other line started ringing and once again she politely asked me to hold. I can only imagine the type of calls this rep has to answer but throughout our entire phone call she was polite and pleasant and gave me the info I needed to retrieve my son's car. After looking up the address to get directions I came across all the negative comments and the first thought through my mind was WHAT AM I GOING TO WALK INTO? Well what I walked into was a very professional greeting from Danielle. The reviews I read were no where compared to what I read. Danielle even took the time to come outside to inform me that she had one employee in the back and another out on a call and that it will be a short wait. Thank you Danielle for great customer service. The wait was not long for my son's car to come out and thank you Van Lingen for covering my son's open sunroof due to not having the key to close it when towed. Danielle have a great Friday and Mother's Day weekend. read more

This office has the absolute worst customer service that I have ever seen. Having worked in customer service for six years, I always do my best to be respectful and polite with anyone I interact with, but this office never reciprocated that except maybe one of the women working there and the gentleman who towed my vehicle. My car was involved in an accident and the police department tried to force me to cancel the tow that I had called And stated that their tow company would be there sooner, which turned out to not be true. My company arrived at the same exact time, but because the police were involved, Van Lingen got to tow my car. My car sat in their tow lot for roughly a week and within that timeframe there were additional damages done to my vehicle and I had photographs to prove this. I contacted them get in March to follow their claim procedures and they said they would review their video footage and assure me they would get back to me within 10 days and there was no need to go through my insurance. It's been nearly two months and I've called numerous times and emailed, but still I cannot get connected with the right person. At that time I had asked if they could provide me with the video footage, so that I could confirm that they actually were checking. They rejected my request and stated it was only for in-house use, which is suspicious to me because if my vehicle wasn't damaged there then there would be no issue sharing that footage or bringing me in to view it. My assumption is that they're not getting back to me with any information because they want time so they have an excuse to delete or "lose" the footage. I called this morning to see what could be done and while I was explaining the situation to one of the women she put me on hold and then came back to say, "okay so I don't know what vehicle you're talking about because you just went on and on. So what's the vehicle" The appropriate reaction to mend the situation is to be genuine in your concern, listen to what I need to say and politely ask for the details. Not to put me on hold and give attitude. The fact that she said "went on and on" is so inappropriate and demonstrates how little they care about service. The fact that they have a relationship with the police department is probably the only reason this place is still open. I don't care how long AAA it takes to get there I'm only letting them tow my car. This place is sketchy and lacks professionalism/customer service skills. read more

This place is absolutely terrible. The employees working inside are extremely rude. Their service is horrible. These people have no souls.

My car got hit and I had it towed here and they stole all my sunglasses and everything I had of value in there. Please don't give this place business read more

Horrible service. We called multiple times before arriving. customer service said they were really busy and someone was going to show up in 30 mins to help. This was 9am . Now it's 2:18 and we are still waiting. read more

Bad service rude customer service don't go here they charge so ridiculously expensive!

We had a wheel come off of our moving truck and budget dispatched Van Lingen to help us. The 2 gentleman we dealt with were a lifesaver! They were professional, efficient and cared about our safety and well being...as budget had left us stranded for 7hrs! I wish I had the 2 gentleman's names but unfortunately I dont. But thank you to you, you really helped us and were seriously a beacon of light in a terrible day read more

I'm a Vet living on extremely limited income currently and facing eviction next month. Do these people care? Nope. Not one bit. Had to pay the 548.62 impound to them with cash and 3 credit cards which literally left me with 1 penny in my account and $7.87 available credit on one of the cards. Do they care? Nope. Nothing better than serving your country and getting raped in return by people with no morals who I helped to protect. read more

We had one of our company vehicles towed into this tow yard. The next day the employee driving the vehicle was hoping to get some of her belongings for the event we are holding this weekend. Danielle Veliz was giving us a hard time and was insistent on having us sign a hold harmless agreement. I indicated to Danielle that hold harmless agreement are only required for the release of the vehicle and not release of belongings. Danielle insisted on having our employee sign the agreement even though none of the language indicated it pertained to obtaining belongings. Our insurance provider indicated that a hold harmless agreement is only needed for the release of the vehicle and they take care of it. I called multiple times and they would put me on hold and then the call would mysteriously drop. Danielle asked why i was making this so difficult. I asked her why she was making it difficult and that we as employee's cannot sign these agreements because we cannot be held liable, only the company. Danielle is rude and needs to stay away from customer service. read more

Had a truck break down in the middle of thhe road took at, called van lingen toWing they sent a landoll and additional flatbed. The drivers very very professional and courteous. They showed up promptly and worked fast to get the road clear. read more

My friend was in an automobile accident. He was taken to the hospital and was in a coma. His car was towed to this awful place. The family needed to get access to things inside the car. There was prescription medication and contact information for a doctor he had just seen that only he knew the identity of . This company said he was required to come in person and that no one else would be allowed in the car period. It was explained several times he was in a coma and could not come. The person at this company said these exact words; "you will have to wait it out" . Repeated calls to the manager 'Danille' if she exists, were not returned. We only wanted to find out what steps were needed to satisfy them in a way that would allow family to get his medical necessities. They refused to answer. Smart people at the hospital were able track down what we needed but crucial days were lost. We discussed the meaning of the term involuntary manslaughter if this had ended a certain way. read more

It's definitely obvious they know they have the power. And they treat you as so. They could be a little bit nicer knowing that we have to spend hundreds of dollars for something that was out of our hands. We need to do something about these rob-a-tow yards. read more

I give it one star for enforcement issues. Other than that, the process went smooth and impound fees are cheaper than other impound lots. I was there earlier today with a friend to pick up his car and he had a suspended license due to a recent situation. As I said, I was there with him because I was a licensed driver. The problem that I have is that they did not even check whether my license was good (which it is) or even verify his license although my buddie's was suspended and he did not have it on him. Other than that the guys that helped us was very friendly and polite especially since they brought the car to us and since I guess it had a dead battery they did jump start it for us. Other than licensing verification which I feel needs to be enforced, good experience over all. read more