I'M CURRENTLY WRITING THIS POST WHILE STUCK ON THE LINE WIITH A REPRESENTATIVE WHO DIDN'T REALIZE HE ANSWERED THE PHONE. SO AS THEY ARE LAUGHING, TALKING AND TYPING IN THE BACKGROUND, LITTLE DO THEY KNOW A CUSTOMER IS IN SERIOUS NEED OF HIS CAR. BOTTOM LINE THIS PLACE IS THE ABSOLUTE WORST!!! Where do I even begin... It's like them as a company are bighting off more than they can chew and learning to swallow. Us as the customers are their guinea pigs. When coming in early this morning, I faced incompetence and frustration. Not only was I frustrated, but everyone else around me was, and this was at 8 am in the morning, the day didn't even start yet. They didn't have my record on file which led to me having to be late for work. Not to mention the sole reason why I had to come in was because they didn't fix my car issue like I paid them to. [THEY HUNG UP ON THE PHONE... SO I CALLED BACK TO LET THEM KNOW WHAT HAPPENED - NOTHING TO SAY. THEY TOLD ME MY CAR WILL NOT BE READY UNTIL TOMORROW - WOULD'VE BEEN GREAT TO KNOW THAT EARLIER... THE LADY WAS RUDE TOO] Anyways, they didn't have the right record of my car issue down. The guy gave me a printed out receipt from a printer with no inc and says in a carless attitude, and I quote, " The receipt did not print out right but hear you go." I can go on and on with more issues, but I hope you get the point. This place is new and needs some structure... I'd give it a year or never before going back. read more

Purchasing my new Durango was a great experience at this dealership. Everyone was fast efficient and helpful. Thank you to Edwin my salesperson, Myrna in finance was great, Dustin the gm super professional and great to deal with, also Roy and Robert in the service department, top notch. I will definitely be back and definitely recommend this dealership to everyone. I love my Durango :) read more

I had to go here to fix a recall on my Jeep. I showed up with my 18 month old daughter. Krystal made the experience seamless and was beyond accommodating! It was the best customer service I've ever received. read more

My experience at Russell Westbrook Jeep was incredible. Robert was very professional and nice. Everyone was very nice and helpful. I have stayed away from dealerships for the last 20 years because they are slow, rude and expensive. I will always go back to this dealership. read more

This is my second Jeep. For the second time I could not find a better service and more attentive staff than Russell Westbrook. I have tried other Jeep dealerships and either they were lacking inventory or more importantly were not attentive enough to my needs. Here Wael helped me find the car I wanted and at the right price. Not pushy but honest and honorable! Will be back again. read more

PSA BUYER BEWARE!!! BAIT AND SWITCH. Ask the right question or be expected to spend $1.5k-$4.5k more then expected. Sick and such scummy business practices. As you will eventually read, this place is super shady. First the listed price of the vehicle I wanted was why I walked through the doors. $26,950 for a 2020 Pacifica sounded good and realistic since we almost snagged one from a different dealership. Once we got on site I was greeted with a handshake from the salesman I had been in touch with (which during this time I was shocked by). And because of the riots they didnt have the car on site even though we had been in touch with this person for four days telling them we will be coming to check out this car, and even setting an appt to see it. Instead he sits me down with his laptop and opens the conversation with "Did I tell you about our Dealership Aftermarket Add-Ons?" First of all no you didnt Mr. Salesman (Jason), secondly how much are these add-ons? He lets me know it will be another $4,500 dollars to the listed price. I ask him where that is listed cause it sounds a bit like a BAIT AND SWITCH, so off offhandedly he tells me its on the website, so I go searching. Not finding what he was talking about I asked him to show me where this extra charge was listed. He showed me a line in the "Disclaimer" that stated "All Pricing and Advertised Prices for any/all vehicles offered for sale does not include dealer installed accessories which can be purchased for an additional cost." This line is how they can overcharge any amount they want to provide you something you didnt ask for. Lastly they should look at the CDC requirements and get their floor team better trained, the front reception guys didnt have masks on, the sales person shook my hand on coming out and wanted to shake my hand as i started to leave. Dangerous and unsafe dealership not to mention their scummy bait and switch tactics, just to get you in the door. read more

Had an amazing experience on getting a 2019 wrangler. Jesse and Sergio made our car shopping easy... they took as around to different car lots to look at cars. We decided to get a lease at the price we wanted. Rodrigo the manager was able to get as the price that we can afford... come check these guys out on your next car! read more

I had just come from a different dealership so I was already extremely frustrated. To my surprise Joseph and Steven were incredibly helpful and made it easy to purchase a car. Couldn't have asked for a better team through this (usually) stressful process. Give them a raise lol. read more

Great sales help from Eduardo Mendoza, he is very welcoming and was very helpful to us during the purchasing process. If he didn't know an answer to our questions, he checked with the technicians and got back to us right away. he made the car buying processes enjoyable! So far we enjoy our purchase. Thanks, Eduardo! read more

DONT TRUST THIS PLACE PERIOD!!! The people in the finance department will LIE straight to your face MULTIPLE times and run your credit through the mud regardless of what you say to them! Customer Service is not what they care about and the definition of "slimey car salesmen" fits the place PERFECTLY! Again, DO NOT SHOP AT THIS PLACE!! read more

Still zero response from the manager. I even posted my phone number here. All I need is for them to email me my service reports. Been trying for 3 weeks. read more

The worst service you can get. They can win a worst service competition easy. I will never set foot in this place

I went to Russell Westbrook on July 14 to purchase a car there is a sells person name Israel he was very professional nice help me a lot he was wit me from start to finish. Thanks to him I purchased the car and I'm very happy . Thanks again Israel . Vin# 1c4pJLlb1kd462783 read more

Im changing my rating to 1 star. They have the worst customer service manners. I called to make an appt. to have my Jeep checked out. They would not answer their phones and when I got an operator, she hung up on me. Called again, nothing. Never going back there again! read more

My salesperson, Sher, was so helpful. He took his time and made sure I was happy. He explained how the Bluetooth worked, took me on multiple test drives and really was persistent in me buying the car. I will come back for sure! Cool basketball court by the way! read more

Definitely the worst customer experience I have ever encountered. I am going to be completely honest. This dealers is full of the most unprofessional staff. I dealt with 5 five different staff members and Starting with the floor manager JACOB and sales manager OZZY they could care less about your business. They will forget about you and never follow up with your current prospected purchase. This dealer had a Ram pick-up truck on their website which I was interested in. They told me it was there for me to test drive and when I got there it was the wrong truck. ( it was lost on there inventory they told me they couldn't find it ) well after a week later they called me and told me they found the truck. So I went and for the second time they had the wrong truck again!!!. This people will waste your time and tell you they will deliver the truck to your drive lol!! They are full of fishing add on there website. I truly was ready for a ram pick up truck. To bad they did want to do business with a serious buyer.. I would highly recommend you go elsewhere were you are appreciated and taken seriously. These guys are great at wasting your time and truly unprofessional. I have never experienced anything like it until I visited them. Stay away-not worth your time and hard earn money!!! read more

Had the pleasure of Dealing with Sher Ghilzai and he sold me an awesome ram truck. I can hear the honesty when he forst spoke and it made want to buy a vehicle from him and only him. We had some great conversations about family and he's such a great man! Thanks again for my sweet truck. read more

If I could give this dealership a negative 5 stars I would! This has been the absolute worst car buying experience I've ever had. Let me start by saying I was very excited to purchase a Jeep and decided to go to Russell Westbrook because it was close to me. BIG MISTAKE!!! First I was basically stalked via text the day after I went in to look at cars, I got text everyday for over a month by some young salesman named Christian asking when I was coming back. Christian appeared to be a genuine salesman WRONG! Once I decided to come back in, again to just look at cars he passed me off to another salesman probably thinking I wouldn't buy that day. Well I did. Again BIG MISTAKE! The night was full of scammers holding me there for hours as they negotiated with financiers until I was so tired my crazy ass didn't notice the finance manager purposely put the wrong amount down for my trade in...yes they benefited not me (sigh). When I tried to contact all involved my calls were not returned and I was flat out ignored. Aside from that after the purchase I had a few things I needed and do you know the salesman Christian refused to answer or return my calls or texts. Remember before I purchased he literally text me everyday. I still have the texts to prove it. As a woman of color car buyer there are sooooo many other things I can say about this place but why bother what's done is done right? All I can say is DO NOT BUY FROM RUSSELL WESTBROOK DODGE JEEP!!! I may not be the savviest car buyer but I do know that this dealership is completely full of bad business. It's unfortunate that they are treating customers like commission and bonuses instead of taking pride in doing good business and investing in growing loyal customers. UOPDATE 4/15: After receiving a response to my complaint on Yelp from Vikas at Russell Westbrook Dodge Jeep morning has happened. Literally months have gone by and crickets. No reply, no call...nothing. This is the customer service that I paid for. BE WARNED! read more

Sales rep was very friendly and courteous but the manager was very rude ! We were shopping around for the best offer before we spent over $40k and put in a reasonable offer for a vehicle. The manager came over and told us to go back to another dealership! Unbelievable! Very bad experience, any car dealership that makes their customers feel the way we did that day does not deserve to be in business read more

David Escobar was wonderfully helpful and straightforward. The purchasing process is always a bit challenging, but if you go to this dealership, definitely seek out Dave for an honest broker and just a solid good guy. read more

They build in profit by charging you over $1400 for a GPS tracking tool (can't recall the fancy name they gave it) that cost at most $200. So they've already fleeced you with a 700% markup !! A $1400+ add-on that you didn't ask for, but forced down your throat for $1200 + profit. So, the salesman comes to me, claiming that he's making no money on the deal, but he's already made $1200 off of me. I turned down the Cherokee because of their double-dealing and price-gouging. read more

Between not providing information (warranty copies) when requested, and straight up lying to me about their competitors, this place seems kind of shitty to me. I've been here a few times now to check out various jeeps, and I've dealt with three different people. The first was clueless about his own product. His answer to everything was. I'm not sure, but I think it's in the brochure online." The second was cool and had his shit together. The third seemed completely uninterested in answering my questions and concerns, and spent much the time putting down the other vehicles I said I was interested in with false information. So, he was either an idiot, or a liar. So yeah, this place kind of sucks. Any further interest I have in Jeep will be taken to another dealership. read more

I tried my best to avoid having to come back to get ANY service done but my Bluetooth went out & I was told to come for an hour long service wait which turned into hour & a half wait to only be told they needed me to come back because it was lunch time & they haven't been able to really diagnose those issue yet. They seem to have a new manager but once again hours wasted at this dealerahip's service department read more

Omg... Very unprofessional. Expect a long wait. Really I just want my car back.... Duh. Please Do Not rent a car from this dump GO TO ENTERPRISE.... Your personal stuff might be missing if you rent a car @ this location.. Also, the workers were talking amoungst each other instead of tending to the customer. Finally, be careful these unprofessionals might give you the wrong car. Please Walk Away...... read more

Unethical and Dishonest and Deceptive business practices. One of those bait and switch Auto Dealerships. Wife told me to stop before going to the real dealership I was headed too. Had online price which even had calculator on what your payment would be out the door. Spent 2 hours there and right before my daughter was going to sign.... there was $4000.00 of aftermarket fees! What! Told them no. Finance Manager left. Games started. Ivan tells us this happens all time don't worry if you squawk loud enough they'll take it off. I did. I was pissed they wasted two hours and took all of my daughters personal information. During the credit process they said 5%...then came back said she didn't have credit so 11% rate. (btw at real dealership we went too not on Van Nuys Blvd they approved her immediately for the low interest rate because SHE DID HAVE CREDIT...straight out lie!). Now Back to the games and lying... Finance staff came back and said they were going take some off. I said no and walked out. IVAN, the FINANCE STAFF and the GENERAL MANAGER should be FIRED. Dealership should clear house and get new staff and leadership. How is this being a good community business member and taking care of the citizens? I'm hoping as many people read this as possible so they don't get ripped off. They are taking advantage of people by sticking them with unnecessary fees. I was lucky and walked out. I know others don't and end up with unnecessary high interest rates and fees they have to pay for many years. No insincere responses from this company is needed. If you have the same experience write the Los Angeles New Car Dealership Association, NBC, KCAL, other dealerships on Van Nuys Blvd, City of LA Mayor and Director of Economic Development, Russell Westbrook, State Attorney General, Better Business Bureau and more. Tell your story! If you bought a car and this happened to you fill out the CSS survey. This will get to the manufacturer about their business practices. I bet anything Westbrook and his foundation have no idea the unethical business practices that are going on. Do not auto shop on Van Nuys Blvd so you don't get taking advantage of. I hope this helps someone. I'm not some crazy person. Real person that almost got taken advantage of...shocked still this happened to me. Feel like I was in the middle of a robbery and got away. read more

BEWARE !!!! DO NOT BUY FROM THEM!! I REPEAT, DO NOT GO HERE!! LIARS! -- KNOWINGLY SOLD ME A LEMON AND WON'T DO ANYTHING ABOUT IT -I have never written a review for anything. I work in hospitality and I am fully aware that people are more likely to write a bad review than a good one. Nevertheless, I am falling into that category because I feel absolutely compelled to do so. -I purchased a used SUV from them and had it looked at by an independent mechanic before hand. He spotted a transmission fluid leak and advised that it be taken care of before considering buying the car. I worked out a deal that on the DUE BILL the leak be fixed as a stipulation of the purchase. -After a week of driving the car, the "fixed" leak was bogus and it was leaking again. Took the car back. They had it for a WEEK and said they fixed it. --Again it was bogus and the leak continued. The leak caused my transmission to overheat and destroyed it, costing me $3,000 to rebuild and they won't do anything about. They knew about the issue and lied about it. -The SERVICE MANAGER, CARL lies to my face that he cares and will assist but is giving me the run around. They lie through their smiles and unfortunately are the typical dealer sleazes that have become cliché. --I came to them in good faith over a month ago to go 50/50 with me on the repairs since I understand it is used. Carl told me he would talk to the GM and get back to me in a few days. After checking in twice, a month later I have still not heard from him. I physically went to the dealer and found Carl in the lobby and confronted him and he told me he hasn't had a chance to talk to the GM, when I just spotted the GM in an office 50 feet away. --They'll do anything they can to weasel you.. I IMPLORE EVERYONE TO BUY ELSEWHERE! read more

The reviews are true! I came to this location twice. I should have known from the start of this whole thing. I called, the girl didn't know how to look up a car by stock # or vin #. Then assigns me to Rene, nice guy. I come in to see the car I wanted, it was located in another lot. So we go to the other lot. The car was still in ship mode, so morning worked. He couldn't get the tech to unlock the car until later on and I had to leave. This is now 5pm. I made an appointment for the next day, today at 11 am. I get 4 calls from Judy and a text from Judy telling me to come in and to see her. I told her I'm working with Rene. Patty called me this morning to confirm the appointment I get there, drive 45 minutes to have Rene tell me that they sold the car I wanted and would I be interested in another car. Complete waste of time and they all are running around trying to make a buck on my time and at my expense. This place is a MESS!!! read more

The team over at Russel Wesbrook CDJR were honest and trustworthy throughout my entire experience with them. After being jerked around by two other dealerships (trying to be taken advantage of and adding hidden fees at the end of the buying process) I decided to make my way out to Russell Westbrook. These guys worked with me to find the best deal to fit my budget and made sure that i walked away happy! This was the most pleasant buying experience I have ever had with any dealership and will be coming back with any of my future automobile needs. THANK YOU DUSTIN !!!! YOUR THE MAN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

This dealership is a joke! I came in here wanting to test drive a car, before arriving I went onto their site and received a pop up that states come in and test drive the new Chrysler 200 and receive a $25 gift card. I said to myself ok, cool I am coming in anyways. Upon arrival there was NO ONE available to assist so I waited. Then a "manager" comes on by, I tell him what I am looking for and sends someone over. He introduces the salesman to me as a "Chrysler 200 specialist". I was excited, now I can ask questions about the differences. I come to find out that he was new and has no idea about the differences in the models. He was a really nice guy but you would think they would want him to sell and train him. He finally brings over a car to test drive, I get into the car and notice the air pressure tires are on and there is no gas. I asked why would they leave it this way and he said, I don't know! I couldn't really test drive the car the right way and was told this is the only one left on the lot. I was very disappointed. Since this is a new car on the market I expressed my concern and asked if they air pressure comes out fast, or is this a known issue. He stated that they probably just didn't fill it up correctly. Great way to sell a car! Anyways, we waited for at least 30 min for them to put gas and air in the tires and what do you know suddenly another similar car appears to test drive. SURPRISE! This car also didn't have good tire pressure and the screen was glowing red. After the test drive my husband came to ask some questions about the differences and it seemed as no one knew the difference. I was told that there are blind side detectors in the C class which was not the case either. In the mean time the salesman gave the General Manager my Amazon notice so he can enter it in the system. Waited another half an hour for him to tell me to go online and redeem, which clearly was not the case and stated that on the piece of paper. Finally some other guy comes over and in a very cocky way states if you are serious about the car lets talk numbers. I asked if he can answer my questions about the car and he didn't know either. He basically said to me in other words that I am not serious and kind of blew us off. I decided I need to take my business somewhere else. A couple of days later I emailed the General Manager Ed about the Amazon Gift card and my experience there. It has been 2 weeks and he hasn't even responded to me. I then get an email survey from the dealership, signed by Ed so I replied and still no response. This whole experience was a complete joke. The whole dealership seems unorganized and like their employees really didn't care what was going on there. I have purchased many cars in my life and this was by far the worst experience ever. Too bad, I took my business to Monrovia Chrysler Dodge dealer where we were treated which much more professionalism. read more

Thank you to Greg Matsuzaki, Service Advisor, for his kind and efficient assistance when my radiator caused my car to overheat during a weekend trip from Orange, California to Paso Robles. He not only arranged a rental car which allowed me to enjoy my trip but also kept me apprised of the repair of my car. I feel i have a new friend. read more

I would give negative stars if possible to their service department. Had a Saturday appt - when dropping off my car I was told that I'd get a call at 2:30 or 3:00 with a status - that never happend. I called at 3 and 3:30 and 4 PM - reaching an answering machine - no one called me back. They Close At 5 SO I went over and got there at 4:300 - I was told the couldn't replicate my problem (it will not pass a smog check) so I asked it passed? No - they say, we do not know what's wrong with it???? What did the computer readings/codes say I ask - I was then told Saturday is the worst day to come in as they only have 3 jr. mechanics working - WTH? I ask if they even looked at my car and could I see what was done/tried? They gave me a print out with a typed in message "could not replicate issue". What horrible customer service and colossal waste of my time!! Never go there. read more

Service department for the most part has a total lack of service geared towards good customer service. There are a few gentlemen there who obviously want to provide good customer service, but the majority and overriding service level is as if they are doing you a favor to service your car. There are other Jeep dealerships I can take my vehicle to, and in the future that is what I will be doing. read more

Argin! Argin! Argin! My husband and I just purchased another car here and Argin is the go-to man. Especially if you are looking to take a Hellcat/Demon home. read more

This review is about the service department. I'd like to begin with the moment I set the appointment. I spoke with a nice gentleman on the phone about coming in to check out the check engine light on my car. I prefaced the booking of the appointment by asking if it was a busy day and if I could get a response with the issue of the car the day I brought it in. The gentleman on the phone stated "yes of course we can get a diagnostic of the engine light today, we may not be able to fix the issue today but definitely get you an answer". This was an acceptable answer, and I decided to drive out from Culver City since he promised me a diagnostic of the issue. (I brought the car in at 11:15am, per my appointment time) This is where everything went downhill. I was assigned to Tony. He said that "they wouldn't be able to get to it today since they were so busy." Of course this response aggravated me since this was not the conversation I had over the phone. After I left I called the service manager, understandably upset. The service manager on the phone sympathized and said he would expedite the process and give me a call back with an update.... This never happened. Around 4:45 tony gives me a call back, saying they were unable to diagnose the issue and he would call me tomorrow before noon to give me an update. Noon rolls around, no call. I can continue going on and on about this specific issue but the point has been made. I picked up my car today and I noticed the sign saying "we do not wash the customer car unless specifically requested due to the draught" upon receiving my car it was filthy since they left it out in the rain. At this point I did not want to spend another second in this establishment so I left. Point of the matter is FOLLOW UP WITH YOUR CLIENTS WHEN YOU SAY YOU WILL. If you dirty your clients car while repairing it, CLEAN IT. Don't hide behind a veil of "there's a draught, when it's really about saving on labor". This will be the first and last time I take my car here. I'll be sure that contact Chrysler as well regarding this poorly ran dealership. -5 stars if I could. read more

I usually don't post reviews but I had a Phenomenal experience here and would like to share. My warning light came on my Jeep so I was close by and pulled in. They were extremely busy with a lot of cars. Went in and couple people were waiting. I was greeted immediately and told they will be right with me. I said no problem and than they offered water while I wait along with to the others waiting. A couple minutes go by and a young man walks out of the office and asks us if we have been helped and also offered us water while we wait. I think he was the service manager. Another young man named Eddie assisted me and when he saw the warning light he said not to worry it's the tire pressure light and took the car to the back and fixed it while I wait. 20 minutes later I was on my way back to my day. I owned many different brands of cars and never had service like this. I love my Jeep and will only come here for service. read more

Bought a ram 1500 Laramie ... Love the truck I absolutely hate the sales service and service center . They did everything possible to sell me the truck and that was great . I got a good deal , however they didn't fill the paper work correctly and I didn't get my plates till almost 11 months in . I called and they never returned my calls . The service department is way too slow . 2hours for an oil change ? My advice is buy a car from here but not scheduled maintenance and hope you never have to come back ....... read more

Worst service advisors, take too long for absolutely everything. From helping out, to fetching the car that i can see parked from the drive. Absolutely empty so being packed would not be an excuse. read more

Shady business Started with Sale Rep Danny Florez, after doing the car buying dance we sat down to crunch numbers. I was trading in an old model car and priced out the value on Kelly Blue Book. I walked in knowing the approx value and how much I wanted/needed for trade in. Danny ran a CarFax report claiming my car was 5 years older, had 2 previous owners , was repainted and was sold to me with 80k+ miles on it. I purchased the car brand new and knew this couldn't be true for many reasons. Danny swore this data was accurate and he claimed this was verified by Joseph Mansour in the finance office. They offered me only $1000, considerably less than KBB and their first quote. I went home upset and in shock. I purchased my own CarFax and KBB report showing singular ownership (mine) and the correct year of the car. I guess they thought I was stupid or too cheap to buy my own report. I went back the next day with my reports and confronted Danny who seemed flustered and uncomfortable. He went into recovery mode spouting some ridiculous story of mistyped numbers. They worked to get me into the car I was interested in but under no circumstances would I ever buy anything from this dealership. Deception seems to be the culture there. In hindsight I recall the other sales guys on the floor smirking and chuckling while Danny gave me the "bad news" of my car history. The following week I went to Jeep Glendale, my sales rep Aaron was professional and worked hard to get the payments to my budget. If Danny truly made a mistake (which is doubtful), the fact that my trade-in quote was verified by the finance office just shows incompetence in the operation. Either way bad news. It's because of these types of practices that car sales people get a bad rap and stereotyped. I would steer clear of this location. read more

First review I've made I was looking into purchasing a grand Cherokee upland. However things didn't go as planned. Approached the dealership with an approved loan stated that the website said the vehicle was 35k. They tried to sway me to purchase the vehicle with there financing and they can make it work but if not vehicle would come out to 42k. Spoke with the Main boss there not sure of his name no hospitality he stated that he was giving me a great price and i couldn't find it cheaper then 42k and also stated that this is a very expensive car what do i expect. Not great what so ever. However didn't discourage me from looking I knew I could find one cheaper and did. Sooo up to you every one is different. Despite the managers the female I work with was great very kind. ‍ read more

Jayden was super helpful! He made the whole experience very enjoyable, quick and easy!