2nd time this review was taken down. Maybe I violated "Content Guidlines". Here we go. No names. No bad language. Either I violated guidlines or Yelp lies about how reviews are removed. My post is tame compared to others. Yelp - STOP LETTING BUSINESSES PLAY YOU INTO REMOVING ACCURATE REVIEWS My wife and I purchased 2 cars from this place and both were returned in the span of 24 hours. BOTH were returned. I fully recommend this place if you like the being blatantly and incompetently preyed upon. The facts : Sunday 5/18, Car 1 : 2011 c350 : We discovered after we got home that the passenger front door did not lock despite it being cpo inspected. Also, The sales guy, gave us the wrong 2nd key as it did not work for that car. Driving away from Keyes, the tire pressure warning came on, which was our first clue... When we took it back, sales guy, in his INFINITE technical car wisdom, explained that this happens when the temperature changes. Apparently, there must have been a major shift in temp from the test drive 2 hours before... Seriously ? SRSLY ? LOL That night I tried the 2nd key. The remote nor the physical emergency key worked... wrong key for the car. Would a more competent staff have checked before confidently stating "Here is your 2nd Key" ? I also discovered that the passenger front door lock failed to lock. Whatever my car buying skills, you MUST also ask How Did That Pass CPO Inspection ??? Monday 5/19, Car 2: Returned car1 Monday morning to get issues fixed. Decided to leave car with service but, after some thought, we decided to exercise the cancellation option. VP of sales parachuted in and saved the deal by offering a 2012 c250 that we test drove for 28k after haggling on price after having found a comparable on my iPad ( right as were were talking price ) at another dealer as leverage. Now read this next part carefully : ***We were about to take delivery of Car2 when we discovered the prep team damaged the hood by taking clear coat off a big spot on the hood and leaving swirl marks in the paint around the car. *** Wouldn't a competent dealer have avoided this by not damaging their OWN cars during delivery prep ? (if the dealership says it was already there, then how did THAT pass the all encompassing CPO inspection process they continually use as the answer to any questions about the car ? Makes you wonder, huh ? ) At this point we were utterly disgusted, done and left. HERE'S THE THING : All throughout the ordeal every person we spoke to from sales guy to top mgr had the "it's ok, we can fix it" attitude NOT REALIZING THIS IS A POOR STANDARD FOR CUSTOMER SERVICE and that all of the "fix it" issues add up to a bad experience for the customer. ** A TRUE CUSTOMER FOCUSED OPERATION WOULD REALIZE THERE SHOULD NOT BE ISSUES TO FIX (and casually disregard with "we'll just fix it") Or, at least not disregard EVERY SINGLE 1 WITH A "well just fix it" answer ** I HAPPILY paid the rip off $500 restock fee (was only $250 at the dealer we ended up buying from) just to get the Heck out of there, at that point. BTW, Keyes inflates prices for back end items like extended warranty, restock fee, etc.... Found this out when the dealer we did buy from gave us their prices for the exact same items. There is a standard of customer service that nobody at Keyes European even knows exists... I would give them a dollar so they could buy a clue but I doubt they could manage the transaction without messing that one up too. I got nothing but lies and "don't worry about it" from the "slick" sales guy and nothing but apathy and incompetence from everyone else except the vp who tried to save the deal. He was ok. I honestly don't comprehend how they can run a business like that. We ended up buying today from another dealer who gave an experience diametrically opposed to that of Keyes European. The good dealer offered to show me the CPO inspection report, they disclosed and answered every 1 of my questions with the actual data and not "You don't have to worry about this car, It's certified!", they actually were pleasant to talk to (i.e. There was no 'slick' vibe and dismissive attitude as was present at Keyes). Full disclosure bred confidence in my wife in I that we were making a good deal. Keyes, from our experience, does not appear to be able to even comprehend that approach. Whatever I should have / could have done as "The buyer", the un-refutable facts from my time at Keyes Euro is that they : 1) don't care about quality in their inspection process (rendering the vaunted 'CPO certification' as worthless as the paper it's printed on) 2) Have no concept of Customer service beyond the slick "It's no problem / don't worry about it" sales line 3) Have a sh-t vehicle delivery process which speaks to the poorest operations execution I've ever seen at a Mfr dealership. P.S. I have the sales contract from Car1 and Car2 to prove it and can post to photobucket, etc. and add that URL to this post. read more

2nd time this review was taken down. Maybe I violated "Content Guidlines". Here we go. No names. No bad language... Yelp - STOP LETTING BUSINESSES PLAY YOU INTO REMOVING ACCURATE REVIEWS My wife and I purchased 2 cars from this place and both were returned in the span of 24 hours. BOTH were returned. I fully recommend this place if you like the being blatantly and incompetently preyed upon. The facts : Sunday 5/18, Car 1 : 2011 c350 : We discovered after we got home that the passenger front door did not lock despite it being cpo inspected. Also, The sales guy, Reza, gave us the wrong 2nd key as it did not work for that car. Driving away from Keyes, the tire pressure warning came on, which was our first clue... When we took it back Reza, in his INFINITE technical car wisdom, explained that this happens when the temperature changes. Apparently, there must have been a major shift in temp from the test drive 2 hours before... Seriously ? SRSLY ? LOL That night I tried the 2nd key. The remote nor the physical emergency key worked... wrong key for the car. Would a more competent staff have checked before confidently stating "Here is your 2nd Key" ? I also discovered that the passenger front door lock failed to lock. Whatever my car buying skills, you MUST also ask How Did That Pass CPO Inspection ??? Monday 5/19, Car 2: Returned car1 Monday morning to get issues fixed. Decided to leave car with service but, after some thought, we decided to exercise the cancellation option. VP of sales parachuted in and saved the deal by offering a 2012 c250 that we test drove for 28k after haggling on price after having found a comparable on my iPad ( right as were were talking price ) at another dealer as leverage. Now read this next part carefully : ***We were about to take delivery of Car2 when we discovered the prep team damaged the hood by taking clear coat off a big spot on the hood and leaving swirl marks in the paint around the car. *** Wouldn't a competent dealer have avoided this by not having a sh-t car prep team / operation ? (if the dealership says it was already there, then how did THAT pass the all encompassing CPO inspection process they continually use as the answer to any questions about the car ? Makes you wonder, huh ? ) At this point we were utterly disgusted, done and left. HERE'S THE THING : All throughout the ordeal every person we spoke to from sales guy to top mgr had the "it's ok, we can fix it" attitude NOT REALIZING THIS IS A POOR STANDARD FOR CUSTOMER SERVICE and that all of the "fix it" issues add up to a bad experience for the customer. ** A TRUE CUSTOMER FOCUSED OPERATION WOULD REALIZE THERE SHOULD NOT BE ISSUES TO FIX (and casually disregard with "we'll just fix it") Or, at least not disregard EVERY SINGLE 1 WITH A "well just fix it" answer ** I HAPPILY paid the rip off $500 restock fee (was only $250 at the dealer we ended up buying from) just to get the Heck out of there, at that point. BTW, Keyes inflates prices for back end items like extended warranty, restock fee, etc.... Found this out when the dealer we did buy from gave us their prices for the exact same items. There is a standard of customer service that nobody at Keyes European even knows exists... I would give them a dollar so they could buy a clue but I doubt they could manage the transaction without F'ing that one up too. I got nothing but lies and "don't worry about it" from the "slick" sales guy , Reza, and nothing but apathy and incompetence from everyone else except Stan the vp who tried to save the deal. He was ok. I honestly don't comprehend how they can run a business like that. We ended up buying today from another dealer who gave an experience diametrically opposed to that of Keyes European. The good dealer offered to show me the CPO inspection report, they disclosed and answered every 1 of my questions with the actual data and not "You don't have to worry about this car, It's certified!", they actually were pleasant to talk to (i.e. There was no 'slick' vibe and dismissive attitude as was present at Keyes). Full disclosure bred confidence in my wife in I that we were making a good deal. Keyes, from our experience, does not appear to be able to even comprehend that approach. Whatever I should have / could have done as "The buyer", the un-refutable facts from my time at Keyes Euro is that they : 1) don't care about quality in their inspection process (rendering the vaunted 'CPO certification' as worthless as the paper it's printed on) 2) Have no concept of Customer service beyond the slick "It's no problem / don't worry about it" sales line 3) Have a sh-t vehicle delivery process which speaks to the poorest operations execution I've ever seen at a Mfr dealership. P.S. I have the sales contract from Car1 and Car2 to prove it and can post to photobucket, etc. and add that URL to this post. Keyes : HOW MANY TRIES DOES IT TAKE TO GET IT RIGHT ? 3, 4 ? read more

After looking online for over a year, I found what I wanted at Keyes European in Van Nuys--a 2011 Certified Pre Owned E350 4matic wagon in black. I drove up to Van Nuys without making an appointment or even talking to somebody on the phone. When I got to the dealer, a salesman named Tyler Price approached me. We went for a test drive and ten seconds into that test drive and I knew I wanted the car. Tyler Price seemed knowledgeable and was an easy person to work with. The finance manager, Vincetta Mendola, was also great to work with. We sealed the deal and I was on my way. When I got home, I was happy to find that this vehicle has the upgraded Harmon Kardon sound system that I didn't think it had. Then the problems started. I found out I had no spare key and the third row rear seat headrests were missing. I called Tyler and he didn't call back. Then I got an "Auxiliary Battery Malfunction" warning on the dash. Looking through the paperwork to see if this would be covered under the CPO or extended warranty, I carefully read the Mercedes-Benz Certified Pre-Owned Inspection and Certification Report. This is a checklist of things that the dealer inspected before certifying the vehicle. The last page of this report, where I would expect to find the signature of the mechanic who inspected the vehicle, was missing. Not surprising because looking at the report, I don't think anybody actually inspected this car before certifying it! The report said that "All Spare Keys" were available. I only got one key. The report said the optional "Rear Window Shade" checked out. I don't have the optional Rear Window Shade. I thought that maybe they confused the optional "Rear Window Shade" with the optional Rear Seat Side Window Shades, which I do have. That would be a pretty big mistake for a qualified mechanic to make. But if the inspector did confuse the two things, they still f****d up because one of the side window shades was actually inoperable! The report said that the "Seat Belts" had passed inspection. In fact, the rear middle seat seat belt had evidently been removed and replaced backwards. The latch had been reinstalled below the latch stop which rendered the seat belt completely inoperable. Fortunately I don't need to carry five passengers very often but if I had, there would have been no seat belt available for the passenger sitting in the middle. This is a serious safety issue that they should have noticed and corrected. The report said that my "Parktronic system" and "Distronic system" had passed inspection. I don't have either of those features. The report said that the two station wagon specific features--"Tailgate Closing Assist" and the "Rear Facing Third Seat (Station Wagon)" were "Not Applicable." It's a frikin' station wagon! Fortunately, the Tailgate Closing Assist is operational. But it was the rear facing third row seat that was missing the headrests. I verified that the VIN on the report matches the VIN on my vehicle so it's not a case of me being given the wrong report. It's a case of somebody at Keyes European certifying a vehicle without even looking at it! I tried contacting Tyler but got no response. When I emailed the sales manager about my problems with Tyler, Tyler finally called back. He said he'd look into the problems and get back to me. He never did. His name isn't on their website anymore so I suspect he doesn't work there. I would have taken the wagon back to Keyes and demanded a refund except I absolutely love the 2011 E350 wagon 4matic. It has a very cool, aggressive look that newer models don't have. I took the car over to my local dealer who I've worked with since 2002. They were able to fix the seat belt and windowshade without charging me. They inspected the vehicle and said it looks OK. It still has the CPO warranty so even though the vehicle wasn't inspected properly, the warranty will cover the car as if it had been. I am disappointed in Keyes because I feel that they have disrespected the Mercedes brand and brought dishonor to the entire Mercedes family by selling this vehicle. I don't want to deal with the stress and expense of taking these problems up the corporate chain or filing a lawsuit. Returning the car and demanding my money back isn't an option because I love this car too much to give it up. So I'm just going to have to let it go. The only real option I have is warn other customers about the importance of having even a certified pre-owned vehicle checked out. Open the hood. Look under the car with a flash light. Ask to see the CPO report before you buy. This advice is valid for any car from any dealer, but especially if you're shopping at Keyes European. read more

Where to begin... Overall, it honestly ranks as the worst experience I've ever had. Here are the FACTS as they happened. My wife and I purchased 2 cars from this place and both were returned in the span of 24 hours. BOTH were returned. The facts : Sunday 5/18, Car 1 : 2011 c350 : We discovered after we got home that the passenger front door did not lock despite it being cpo inspected. Also, The sales guy, Reza, gave us the wrong 2nd key as it did not work for that car. Driving away from Keyes, the tire pressure warning came on, which was our first clue... When we took it back, the sales guy, in his INFINITE technical car wisdom, explained that this happens when the temperature changes. Apparently, there must have been a major shift in temp from the test drive 2 hours before... What do you think of that answer ? That night I tried the 2nd key. The remote nor the physical emergency key worked... wrong key for the car. Would a more competent staff have checked before confidently stating "Here is your 2nd Key" ? I also discovered that the passenger front door lock failed to lock. Whatever my car buying skills, you MUST also ask How Did That Pass CPO Inspection ??? Monday 5/19, Car 2: Returned car1 Monday morning to get issues fixed. Decided to leave car with service but, after some thought, we decided to exercise the cancellation option. VP of sales parachuted in and saved the deal by offering a 2012 c250 that we test drove for 28k after haggling on price after having found a comparable on my iPad ( right as were were talking price ) at another dealer as leverage. Now read this next part carefully : ***We were about to take delivery of Car2 when we discovered the prep team damaged the hood by taking clear coat off a big spot on the hood and leaving swirl marks in the paint around the car. *** Wouldn't a competent dealer have avoided this by not having a sh-t car prep team / operation ? (if the dealership says it was already there, then how did THAT pass the all encompassing CPO inspection process they continually use as the answer to any questions about the car ? Makes you wonder, huh ? ) At this point we were utterly disgusted, done and left happy just to be away from there. HERE'S THE THING : All throughout the ordeal every person we spoke to from sales guy to top mgr had the "it's ok, we can fix it" attitude NOT REALIZING THIS IS A POOR STANDARD FOR CUSTOMER SERVICE and that all of the "fix it" issues add up to a bad experience for the customer. ** A TRUE CUSTOMER FOCUSED OPERATION WOULD REALIZE THERE SHOULD NOT BE ISSUES TO FIX (and casually disregard with "we'll just fix it") Or, at least not disregard EVERY SINGLE 1 WITH A "well just fix it" answer ** I HAPPILY paid the rip off $500 restock fee (was only $250 at the dealer we ended up buying from) just to get the Heck out of there, at that point. BTW, Keyes inflates prices for back end items like extended warranty, restock fee, etc.... Found this out when the dealer we did buy from gave us their prices for the exact same items. There is a standard of customer service that nobody at Keyes European even knows exists... I would give them a dollar so they could buy a clue but I doubt they could manage the transaction without F'ing that one up too. I got nothing but lies and "don't worry about it" from the "slick" sales guy and nothing but apathy and incompetence from everyone else except the VP who tried to save the deal. He was ok. I honestly don't comprehend how they can run a business like that. We ended up buying today from another dealer who gave an experience diametrically opposed to that of Keyes European. The good dealer offered to show me the CPO inspection report, they disclosed and answered every 1 of my questions with the actual data and not "You don't have to worry about this car, It's certified!", they actually were pleasant to talk to (i.e. There was no 'slick' vibe and dismissive attitude as was present at Keyes). Full disclosure bred confidence in my wife in I that we were making a good deal. Keyes, from our experience, does not appear to be able to even comprehend that approach. Whatever I should have / could have done as "The buyer", the un-refutable facts from my time at Keyes Euro is that they : 1) don't care about quality in their inspection process (rendering the vaunted 'CPO certification' as worthless as the paper it's printed on) 2) Have no concept of Customer service beyond the slick "It's no problem / don't worry about it" sales line 3) Has a vehicle delivery process that damages their own cars which speaks to the poorest operations execution I've ever seen at a Mfr dealership. read more

We have owned and leased Mercedes Benz vehicles since 1998. A good number of those vehicles were purchased or leased from Keyes European, and most have been serviced by them as well. Their service department had always been second to none as they seamlessly worked with me on both warranty and non-warranty issues, and completed all repairs successfully, reasonably and economically... until today. The story goes back to August of 2015, when the air conditioner in our 2012 E Class stopped working properly. Cold air was only available on the left side of the car, and the right side (including the rear) was warm to hot air. Not a comfortable situation during Summer in Southern California. We took the car into Keyes European for servicing, and at that time, the car was still under warranty. After a day or two, they said it was fixed and to come pick up the car. They explained that it was some sort of software/computer reset, because the ducting controls had seized on that side of the car. The air conditioning worked normally until around April of 2016. As I was bringing the car back down to Keyes to have them take a look, I got into an accident. The accident and life, caused substantial delays and we were only able to get the car back into Keyes this August 5th. Upon learning that our warranty was expired, and that the work itself is not warrantied (is that even legal?), the service advisor Karen told me that I'd be paying for any repairs. I reminded her that this is not just a "repair" request, this is a "return" of a warranty repair that didn't work. I maintained that the work done previously was insufficient to fix the problem and therefore, it was that work which needed to be redone, but properly this time. When they diagnosed the problem (same exact problem) this year, they came up with a different solution - no computer reset, but rather to replace a motor of some sort in the A/C system. I'm not mechanic, but it seems logical that if a service department diagnoses the same exact problem twice, that they'll come up with the same solution twice. However, this was not the case here. They reset the computer in 2015 which temporarily fixed the symptom until the reason (disease) it failed originally, cropped up again several months later (or perhaps earlier, but there's hardly passengers on the right side of the car and weather doesn't get super hot until Summer). Now the diagnosis requires hardware to be installed, which sounds like something that may actually solve the "disease", not just the symptom. So why didn't the dealer figure this out in 2015 and actually solve the "disease" instead of writing a prescription as a temporary solution? Perhaps their service department was too busy to go deeper than a skin-deep fix? From the customer's perspective, who cares. It doesn't matter why or how it happened (the mis-diagnosis), it only matters that it happened. It is not therefore unreasonable to expect the service department to back-up its work, realize its shortcoming, and take care of the proper fix at their expense. Had they done the job thoroughly the first time, Mercedes would have foot the tab and the dealer would've been out of the loop. This brings us to the current moment. The dealer is taking zero responsibility in this matter and is expecting me to pay for their error, oversight, omission, mistake, etc. and I feel that that is poor business. When an authorized service facility repairs a 2012 Mercedes automobile, one can expect that repair to last longer than several months. It's why we pay the big bucks for these German cars. As stated earlier, we've owned many Mercedes vehicles and every repair done on them, in or out of warranty, always fixed the problem period. The cars were sold or traded in years later and the original issues never cropped up again. Therefore, the dealer provided an inadequate repair in 2015 that simply spilled over into 2016, and in the interim, the vehicle warranty expired. It is clear to me that the current issue is a continuation of the original problem, and that it has not yet been fixed. It is clear to me that it's the dealer's responsibility to correct their previous work at no expense to me. Until this dealership is willing to take responsibility for its service department, I can no longer bring any vehicles in for repair, nor purchase new vehicles from staff managed by the same GM who apparently supports this underhanded practice. I recommend the same to you. read more

The service department are complete frauds. I worked with Casey and his service was completely negligent. I had ordered new tires from him about 2 weeks prior and witnessed his manager scold him in front of my face that was extremely unprofessional. He had offered me a discounted price for the tires I had purchase bc the dealership was having a special on tires. I had made the appointment on the last day of the special, August 31st, apparently that date isn't included in the special bc the manager let him know in front of me in the most condescending tone. As a customer, I don't want or need to witness that. I purchased a luxury car to have a luxury experience at all times, nothing less. When it was time for service, I came in to get a routine service for my car, E400 2018. I had let Casey know that I was hearing a unfamiliar squeaking noise with my car and he had me drive for a little to hear what I was talking about and said he would have the mechanics look at it during the service but said the noise I was hearing was "common" with my car bc it's a "high performance vehicle". When I was contacted to pick up my car, sure enough the squeaking noise continued. I called Casey to let him know that the noise is becoming a concern and he asked me to bring it in again. When I came back, we drove around the parking lot again and Casey acknowledges that the squeaking sound is a concern and asked if I could leave my car with them again. I tried to be understanding and patient and allowed them to keep my car for two days, altho I was already frustrated bc the concern should have been acknowledged when I brought it up initially. Sure enough, when they look at my car, he says that the axle on my car is very loose and is eroding and very unsafe to drive. So, my concern is WHY was that not seen or addressed during my initial service?? It seems as tho, this would have been easily identified by the mechanics who could see the undercarriage of my car and the mechanics who drove my car after I left it. Then, Casey continues by saying that unfortunately this type of damage isn't covered under the warranty and maintenance I pay extra for and it's going to cost me $2,300 and may need to contact my insurance if I don't want to pay for it in full. After, already having such a bad experience with them and not feeling I can trust them, I went with my gut and asked for my car back so I can get a second opinion. When picking up my car, Casey made me so uncomfortable with my decision for a second opinion. He didn't provide any reassurance that his recommendations and quote he provided were the best, he didn't try to get his sell, and he didn't make me feel like I could trust him as my service specialist so I decided to take my car to Mercedes of Beverly Hills. When I brought my car to Beverly Hills, I experienced a 180 in customer service! They immediately took my car and gave me my exact car for my rental which is great bc it doesn't change what I'm use to driving, so after looking at my car, sure enough the axle replacement was under warranty! And I didn't have to pay a dime out of my pocket. I was so happy and relieved I was treated with respect and not manipulated. I will never ever go back to Keyes Mercedes and wouldn't recommend anyone to them! Terrible terrible terrible read more

I delayed my review because frankly I wasn't sure I'd even be writing it since Im just not a yelp review type at all . I'm a doctor and my schedule barely allows enough time to spend with my loved ones outside the hospital but I decided to take a stand . I had the misfortune of walking into the dealership to look for a car and to my again misfortune dealing with by far the least competent sales manager I have ever encountered at any dealership and I have been buying cars since I was 19 years of age. I have never been disrespected before at a dealership either until I dealt with JOHN ... it's clear the title at this establishment as nice as it is is not given based on merit skill knowledge (he knew Nothing about the car) pooor customer service ability but rather based on some other qualifications that absolutely make no sense to anyone with common sense or understanding of how to hire and train managers at any business. We all know dealerships don't have the best reputation of hiring quality salesman but I have met managers who had to earn the title by working hard And were highly qualified and btw the salesperson was much more capable and ole e and I would have purchased the vehicle until for no reason his so called "manager " JOHN barged in to "close me" he was so rude and demeaning to his own sales guy Right in front of me the Customer ... his close was so poor and so obvious and pitched in such a cheap way that I couldn't even stay . I will NEVER buy a car from a dealership that allows the face of their business to be of a unqualified disrespectful rude unprofessional character. This guy clearly never sold anything of value or to customers with class or education before . I'm a normal guy and in no way am I say I'm any better or different than anyone else but I know my finances I know people I deal with people for a living from all walks of life and I don't need to be told by someone who clearly isn't deserving of his title give me cheap pitches in order to attempt to sell me something I don't need to be sold on and only managing to disrespect me in the process. Dear Keyes please take a closer look into who you put in these positions.. as nice as your facility is and as big and number of cars and from what I encountered great sales people your manager is just awful and needs to work somewhere with a different type of clientele who won't stand up for how they are treated because here someone like me willl and I'm sure if you care to get honest feedback more people will tell you exactly the same . You should take your customers review more seriously since we help keep this place successful and today you lost a good customer ... and will continue to lose many more with a manager like that. Wish I could give this review a 0. I will be reaching out to the owners to make sure I am heard not just for myself but for others as well. This guy should not be a Manager he is not a leader but simply a bully hiding behind a title and a loud awful suit so he can be free to disrespect people and get away with it !!! Keyes you are better than this !!! read more

Buyers Beware! Please people, save yourselves the headache! This place is run by low class management and their minions. We got approved for a car, left a very hefty down payment and security deposit & drove the car out the lot. 5 days later, sales rep calls my husband yelling, asking for the car back. Let me state "they've already cashed our check & had the bank approval" As a consumer, we exercise our rights and ask for the letter of denial from Financial. Guess what! There isn't a letter, claiming they sent it out certified mail. We go to USPS and the check that the tracking # doesn't even exist. This is now already past the 10day mark, what a joke! Our attorney advises us to hold onto the car since this is a fishy situation on their end. So we do. In the meantime, we're constantly receiving harassment emails & calls from sales manager Dennis Murray threatening & insulting us, using profanity and pressuring sales rep to do the same. We later find out what a crook this Dennis character is! Next thing you know, they have some "private investigator" calling us trying to figure out what's going on. So again, we tell him that the bank counter offered a deal for an approval so there's no way we're not approved! We even told them we'll bring in our own financing because of how much my husband loved the car. We meet this PI, named William Wilson and agree with him that the following day well come with the car to the dealership by 12:30pm to figure this out. The next day at noon, they sent out a repo! What losers, this isn't damn Operation Repo buddies. You're supposedly a Mercedes dealership operating with a KIA mentality. We come to find out that their GM Simon Sarriedine wants our car back to sell it to an exporter for 10k over sticker. Simon admits to that over a phone conversation since sales rep, named Walter Chacon forgot to turn off his phone. At this point, we feel frustrated, cheated & lied to. Come to find out, this sorry of a dealership scams people and indulges in illegal exporting business! We even had the sales rep admit that in from of their so called Investigator and all he does is smirk! They are all in on it, shady! They are the complete opposite of providing a luxury experience or better yet, a decent customer service. McDonalds offers better service. To top it off, Dennis Murray calls me lousy for confronting him and the dealerships shady operation. This situation led us to confirm that this dealership operates illegal business. They have the audacity to scream and yell when they don't get it their way but yet enjoy ripping people off all the time! This dealership needs serious scolding from the DMV and BBB. They can't even regulate their own employees. They discriminated us, harassed us. We have all their emails and texts as proof if anyone wants to see it. This place doesn't deserve a dollar from you! Please stay away! Simon needs to go back to Toyota where he learned all his tacky skills and the rest can just jump off a cliff. They're better at filling up their cookie trays than selling cars!. read more