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    Keyes European

    3.6 (1.8k reviews)
    Closed 8:30 am - 8:00 pm

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    Nightmare experience--be extremely cautious with their CPO process. I purchased what was advertised as a Certified Pre-Owned (CPO) vehicle from Keyes European on July 14, 2025. Despite the listing, I was told during the sale that it wasn't actually certified and it was an "advertising error." The car was sold to me used "as-is," I was encouraged to purchased a $6,000 aftermarket warranty due to it being out of warranty. The red flags started immediately with finance. I intended to use my credit union; they ran my credit to try and beat the rate, couldn't beat it, yet processed the loan through their lender anyway without my consent, which I had to have corrected days later. Three days post-purchase, the car began shaking and emitting a foul odor. When I returned for service, I was first told I'd owe a diagnostic fee. On a follow-up visit, the story changed: I was told the car was under CPO warranty and I wouldn't be charged. I asked for the mandatory 165-point CPO checklist, they claimed it wasn't available for the vehicle. I was also provided Internal service records that contained the previous owner's personal info, which was all concerning to me. During the service visit I was advised I needed new motor mounts and was told Lysol would be sprayed on the filter for the smell. When the car was returned the odor was significantly worst. A few weeks later, a "Service A" alert ($800) appeared. I had just purchased the vehicle, so this was unexpected. I was told I was responsible since it was a used vehicle. I was also advised that the tires were worn and needed replacement. At this point, I questioned the CPO status because I know it should include a 165-point inspection checklist, in its condition I am not sure if it would have passed the rigorous required inspection. But again, they said it wasn't a cpo vehicle. Based on the service records I reviewed, it also appeared the vehicle had not had any documented A or B service for approximately two years prior to my purchase. After I involved Mercedes Corporate, the dealership acknowledged the car had been CPO all along--records showed they paid for the certification on July 9, days before my purchase on July 14th. After finally getting the company to acknowledge the vehicles CPO status they agreed to "unwind" the deal, promising to treat it as if the sale never happened. However, the nightmare continued. They sold the car at auction with my plates still attached. Because the Release of Liability they provided was flawed (listing the previous owner instead of me), I am now being hounded for New York toll violations incurred by the new owner. Keyes has finally agreed to pay the violation after months of going back and forth with the company. This experience has caused massive stress, financial loss, and a significant drop in my credit score due to the forced loan closure and the need to finance a different vehicle elsewhere. The Toll company is also threatening to add the bill to my credit.

    Allison E.

    I purchased my car in 2023. I found an A220 on Co-Pilot, which showed the car, the dealership, photos, and noted that it had $10K in upgrades. I knew I wanted it. When I arrived at the dealership on a Saturday morning, I was helped by Cristiano Cavalli, who became my advisor. After searching for about 30 minutes, he came back and said the car wasn't there. I showed him the listing and all the details, but he instead tried to show me a couple of other cars that were about $500 more than the price range I had discussed with him. I called him on Tuesday (three days later), and he told me the car had been found -- it was apparently in the area where pictures are taken. He asked me to come in immediately, but I couldn't because I was at work. He said that if I couldn't come in right then, someone else might buy the car, which was concerning since they couldn't even locate it during my initial visit. That evening, around 5:30 PM, I came after work and fortunately the car was still there. I took it for a test drive and decided to purchase it. By the time I took it home, it was already dark. The next morning, I saw how dirty the interior was -- there were M&M's in the door, dirt stuck to the passenger seat, and candy wrappers in the back seat. The car had clearly not been cleaned. I emailed Cristiano, and when he eventually replied, he told me to bring it back for a detail. What they considered a "detail" was just a basic car wash. The interior was not cleaned at all. I followed up to complain but never received a response. Over the next month, I noticed several issues: A loose panel on the passenger side A broken airbag button on the driver's side The left side of the steering wheel controls not functioning I messaged Cristiano multiple times with no response. About six weeks after purchase, I received a call from the receptionist saying my windshield had been delivered and asking when I could come in to have it replaced. I had no idea what she was referring to. She explained that Mercedes replaces aftermarket windshields with OEM glass and seemed surprised when I told her I hadn't been informed. I mentioned that I had just spent $800 on tint and asked if I would be reimbursed since this wasn't disclosed. She said no, and that was the end of the conversation. At that point, I reviewed my paperwork and realized I had never received or signed the Certified Pre-Owned (CPO) checklist that documents inspection findings. When I requested a copy, it stated that everything "looked good." If that were true, I wouldn't have needed a new windshield, steering-wheel controls, airbag button, or panel. My salesperson never signed the checklist, it was never reviewed with me, and I never signed it. When I later took my car for service at Mercedes-Benz of Beverly Hills, they confirmed the CPO inspection was likely never completed, as the unsigned checklist was attached to my contract. After months of trying to reach someone, I eventually got a call from Tito, who I believe is the service manager. He connected me with Rocio, who began helping me go over the issues and get things scheduled. After 2 months of inconsistent communication, she stopped responding. Calls and emails went unanswered. All of these issues should have been covered under warranty. Cristiano told me I had a five-year warranty, which I thought was great. However, when I reviewed my contract, I saw that the warranty section had never been filled out. Mercedes-Benz of Beverly Hills later confirmed that my warranty was only one year and had already expired. I was in (poor) communication with Rocio from November 6 to December 22, and then didn't hear anything again until April 2024. On April 8, Rocio emailed saying she'd have someone reach out to schedule service, but no one ever did. I emailed again on April 11, 2024, and never heard back. I finally reached out again in 2025, which has also been a nightmare. It has now been almost two years since my purchase, and I continue to experience issues with the vehicle. The dealership has been unresponsive, and communication from both the sales and service departments has been extremely poor. They had my car for a month in June, finally fixing the issues from 2023. Just 2 weeks later, my coolant warning started going off. They tried to charge me $300 just for someone to look at my car...I took it to Beverly Hills Mercedes, and they looked at it for free, and even gave me a loaner. I don't know what they did to my car, but the coolant fix costs $2700. Since then, I've been trying to get my warranty paperwork with the correct information...again, no response from ANYONE. I have emailed or texted Rocio and other team members as follows 7/30/25 - Text, 8/2/25 - Text, 8/15/25, 8/26/25, 8/27/25, 9/12/25 - Text, 9/12/25, 9/13/25, 9/17/25, 9/24/25. The worst car-buying experience I've ever had. I love my car -- but I regret that anyone at Mercedes-Benz of Van Nuys received my business.

    original Call Tag RMA Supplied by Keyes, Didn't Work!

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    They sold me extended warranty for Toyota, but later they didn't accept it,Never buy extended warranty from them,seller was

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    Page 1 of 47

    Keyes European Reviews in Other Languages

    Ask the Community - Keyes European

    Does this location participate in the newly graduates offers? I was told there were offers for new grads, not sure.

    Yes we offer new grad programs and currently enrolled student programs for more info contact ILAN anytime 310-922-2450

    This dealership sold me a car 40 days ago that needs a new engine car was sold to me as is at 80000 miles does anyone know what i should do?

    There is no law that mandates dealerships to disclose safety related issues and its doubtful you would be able to prove that the 40 days of you owning the car isnt the reason you need a new engine. But I would look up the history using the VIN… Read more

    Does anyone have information on a cancellation or return policy after purchasing a used car? I'm having buyers remorse after purchasing a car yesterday?

    If the car had any history that the dealer didn't disclose you might have a realistic reason to return. Some dealers may also have a buy back guarantee. Check your contract.

    View All 4 Questions

    Review Highlights - Keyes European

    I brought my Mercedes to the service department at Mercedes-Benz of Van Nuys, and Bill was absolutely amazing.

    Mentioned in 677 reviews

    Read more highlights

    Sherman Oaks Exclusive Auto - Before

    Sherman Oaks Exclusive Auto

    (176 reviews)

    Sherman Oaks

    I've always had a good experience here, and have mainly come for oil changes and smaller…read moremaintenance items on a few different cars. A more complicated problem with my car + an especially great experience at this shop left me wanting to leave a review! I started having some very common water pump and vacuum system problems with my beloved 718 Cayman S a few weeks ago - these are well documented issues with the car, but can be very difficult to diagnose and truly fix. When I first started having problems, I decided to go to another shop in the area to get a diagnosis to figure out what was going on. That shop gave me a lot of stress and very little confidence that we would get the issues sorted any time soon, so I decided to come here and met with Amir. Again, the vacuum issues on a 718 especially can be a bit complicated to diagnose. From the moment I started working through these issues with Amir, he was very good on communication, transparency, and did not in any way run up a bill of other random things just to try to get more money. He sent me photos every step of the way of what was being done to my car, communicated on parts coming in, etc - I felt very comfortable having my car there. When Porsche took longer than they had promised us to get a part in, Amir made the wait much easier by helping me out with a rental. The car was driving beautifully after I picked it up, but I ended up with a fault code again and I had to come back in - I don't fault Amir/the shop for this at all, 718 vacuum issues can be very complicated and oftentimes there is no "issue" left other than a ghost code. The experience of coming back here to diagnose why this code came back actually solidified my confidence in this shop - they were once again extremely transparent and very considerate in making my second visit quick and painless. My car is in phenomenal shape, and I saved a good amount of money (and headache) compared to what I was quoted at another spot down the street. Thank you Amir!

    As always, SOE did their best to remedy my stalling issue. 'Nice to see that they can service both…read moremy Classic Range Rover and my BMW Z4. Always the best service, and I like that it is family-owned.

    Casa de Cadillac - Escalade

    Casa de Cadillac

    (535 reviews)

    Sherman Oaks

    I purchased my Cadillac Optiq from Ellie Keller at Casa de Cadillac, and the experience was…read moreoutstanding from start to finish. Ellie goes above and beyond. She's knowledgeable, easy to work with, and genuinely makes the process smooth. If you're buying, definitely go with Ellie!

    Subject: Formal Complaint Regarding Casa de Cadillac Service Department and Service Manager Hanna…read moreWatts I am requesting immediate contact from Cadillac Corporate and dealership ownership regarding an unacceptable experience at Casa de Cadillac. Three weeks ago, I scheduled a service appointment with Christian at Casa de Cadillac and specifically confirmed that a loaner vehicle would be reserved for me. I have multiple safety concerns with my vehicle and made it clear that I would need transportation while my vehicle was being serviced. On the day of my appointment, I arrived promptly at 8:00 AM. After waiting nearly 20 minutes without assistance, I had to repeatedly ask for someone to help me begin the check-in process. When I was finally assisted, the service advisor asked whether I needed a ride. I informed him that I had a loaner vehicle reserved. He then told me I was not on the loaner list. To verify the situation, I immediately called Christian on speakerphone. Christian acknowledged that I had indeed requested a loaner vehicle when I scheduled the appointment and admitted that he forgot to complete the reservation. He apologized and suggested that I reschedule my appointment. Given the safety concerns with my vehicle and the fact that the error was entirely on the dealership's side, I explained that rescheduling was not an acceptable solution. I then requested to speak with a manager. I was informed that Service Manager Hanna Watts was "too busy" to speak with me. After waiting further, I was eventually brought into her office. Unfortunately, the interaction with Ms. Watts was even more disappointing. Rather than attempting to resolve a mistake made by her dealership, she repeatedly stated that there was nothing she could do because I was not on the list. She showed no empathy or concern for the inconvenience caused by her staff's error. What was most troubling was her dismissive attitude and comments during our conversation. Rather than taking ownership of the dealership's mistake, she lectured me about how loaner vehicles are reserved for certain customers and questioned why I did not use another dealership. The overall tone was rude, unprofessional, and completely lacking in customer service. As a longtime Cadillac customer, I find it shocking that a customer would be treated this way after a dealership employee openly admitted fault for failing to process a confirmed loaner reservation. I am requesting: 1. A call from Cadillac Corporate regarding this incident. 2. A review of how this situation was handled by Service Manager Hanna Watts. 3. An explanation as to why a customer was left without a solution after a dealership employee admitted responsibility for the error. 4. Assurance that other customers will not be treated similarly in the future. This experience fell far below the level of professionalism and customer care that I expect from the Cadillac brand. I look forward to being contacted regarding this matter. Sincerely, Kam

    Anytime Auto Group

    Anytime Auto Group

    (277 reviews)

    Sherman Oaks

    Helped my son buy a car from them. I called and dealt with lots of other dealers and they were the…read moreonly ones that were honest about everything. The price was over $1000 less than anyone else on a comparable car. We drove an hour and a half to get there and the car was ready to test drive. After a 20 minute drive we decided to buy the car and because we were paying by check we were out of there in less than 30 minutes. That was the fastest car purchase I have ever made. The car looks in flawless shape and they not only showed us the Carfax, they showed us another more detailed report showing clear title and no accidents or damage. I liked that all the people there worked together to speed up the process. Again, we bought a car in less than an hour. I would highly recommend this dealership.

    I honestly don't know who is writing all these negative reviews or why, but my personal experience…read morewith this company has been nothing but positive. I have been buying cars from these guys for seven years, and during that time I have purchased three vehicles from them. They are truly the best people I've ever dealt with when it comes to buying a car. Everything is always honest, fast, and straightforward, with no hidden issues or unpleasant surprises. The entire process is clean, transparent, and efficient every single time. Whenever I tried purchasing a car elsewhere, I constantly ran into strange and unnecessary problems--sometimes small, sometimes major. That has never happened here. That's why I confidently recommend dealing only with these guys. They are always willing to help with any questions, explain everything clearly, and genuinely care about their customers. You will never be misled or taken advantage of here.

    Van Nuys CDJR - For those with kids. They actually have a nice area to entertain the kids while you wait or get your car.

    Van Nuys CDJR

    (2.4k reviews)

    Van Nuys

    Had a phenomenal experience here. My wife was recently rear ended on her way to work one morning,…read moreand being that her car was model year 2008 with 240k miles, our insurance ended up totaling it out after we got the estimate for repairs. So we started car shopping for a new (used - new to us) vehicle to be her daily driver & work commute vehicle. I did a lot of research, and we found a 2014 BMW x3 with low miles & in great condition at the CDJR used car dealer on Van Nuys Blvd. (Note, this is not the CDJR new car dealership that's a little farther north on Van Nuys Blvd. Part of the same family of dealers, but this review is for their used car lot a farther south on Van Nuys Blvd.) My wife and I showed up there at 7pm, after a day of driving to dealerships all over and test driving vehicles, and found the sales associates at this lot to be a breath of fresh air. We dealt directly with Moises, and he was helpful, friendly, knowledgeable about the car we were there to see, and just overall seemed like a good guy. We text drove the BMW x3, liked it (my wife loved it), but we couldn't purchase at that moment because we were still waiting for the insurance payout on the totaled vehicle. We didn't want to lose the BMW to another buyer, so we put a $1,000 deposit down on my debit card, the following day.....although in retrospect we should have done it that same night, I just couldn't pull the trigger on the deposit, but after driving home, my wife and I talked about our positive experience at this dealer, and our really positive experience with Moises, and we decided that was the right vehicle (so I went back the next day & put the deposit down.) Ultimately we ended up not purchasing the vehicle because our insurance gave us an owner retained settlement offer a couple days later, and my wife and I decided to go with that option, so I returned to Keyes CDJR used cars, and had to ask for a refund of the deposit. I explained the situation to a manager, and he was extremely understanding & professional about the whole situation......the refund was issued, I got a receipt and I was in & out in about 30 minutes. A couple days later the refund showed up on my debit card, exactly as it should. Overall, it was an extremely positive used car buying experience (even though we didn't end up buying the car), and didn't have any of the weird salesman, sleazy tactics that most people associate with used car dealers. If & when the time comes that we're ready to buy a used car, this dealership will absolutely be our first stop! A+ to these guys, and their professional manners/etiquette!

    THE SERVICE HERE IS THE WORST…read more When you call about needing service, the associates mislead you or intentionally leave out details like how long anything will take. Probably because even just an evaluation of the car's problem will take multiple days and the repair itself will take weeks. They tell you NONE OF THIS upfront. The associates are also the opposite of helpful or warm. They all make you seem like an asshole for asking questions. You also get different answers depending on who you ask, on topics ranging from what's covered to what things cost. Maybe the place is just way too overwhelmed and needs more employees and space. But the last time I almost got work there, I was told it would they would need my family's minivan for at least a few days if not weeks to fix one middle row seat that wasn't locking into place. Fed up (and having lost the car to them for weeks before), I left before the evaluation and instead went to Olive Auto in Burbank. Fixed up in a matter of hours. Never again with this terrible operation.

    Acura of Sherman Oaks

    Acura of Sherman Oaks

    (645 reviews)

    Sherman Oaks

    Was looking for a very specific car i wanted and got quotes back from multiple dealers. Not only…read moredid these guys matched the lowest quote j got from others. They beat it with lower out the door price, lower apr and little more on my trade in. They texted me the quote and i showed up the next day. No games, straight forward, signed the paperwork and took the car home. Very straight forward and super easy to deal with. I would go back to these guys again if i look for another Acura in the future. Yestin was my sales guy, awesome guy

    I purchased a 2019 Toyota Tacoma TRD Pro from Acura of Sherman Oaks about three months ago, and…read moreunfortunately my experience after the sale has been extremely disappointing. Recently, I took the truck to a Toyota dealership for service and an inspection. During that visit they discovered multiple issues that should have been caught during a proper pre-sale inspection -- including a broken front coil spring and a cracked rear drum brake backing plate. These are not minor cosmetic issues; they are safety-related components that raise serious concerns about how the vehicle passed inspection prior to being sold. I contacted the dealership to discuss the situation and spoke with a manager. The only solution offered was for them to provide the springs while expecting me to cover the labor. Considering the condition the vehicle was found in, this did not feel like a reasonable resolution. I also attempted to escalate the matter by contacting the General Manager and left an email but have not received a response. I understand that used vehicles can have wear and tear, but discovering significant mechanical and safety-related issues within a few months of purchase raises serious concerns about the inspection process before the vehicle was sold. At this point, I simply wanted to share my experience so other buyers are aware and can make informed decisions.

    Keyes European - car_dealers - Updated June 2026

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