Luis Viloria always takes great care of me and my wife when we bring our vehicles in for service. The waiting area is nice. They have complimentary Starbucks coffee and water, as well as a variety of snacks. They even made a work area w/ desk you can sit and get some work done while your car is being serviced. Really love this change! As you can imagine, Saturdays (especially in the morning) are crazy, but other than oil changes you can set an appointment so you do not have to wait as long. read more

I Would not recommend anyone buy a car from here unless your going to take your lawyer with you because they will definitely lie about everything. Make sure you read the fine print when dealing with them because they will flat out lie to sale a car. I bought a 2014 bmw 2 months ago and the engine light came on. I took it to get diagnosed and the turbo is out. The funny part is my same car was taking to the same mechanic shop 9 days before I bought it and had the same diagnosis. They didn't fix the car even though they told me their pre-owed cars go through the same 161 check inspections just like a new car. When I go to use the warranty I find out it's only 6,000 miles. They told me 6 months and 30,000 miles. They also said their used cars only have to pass a state inspection, not the 161 check inspection. Then to top it off, they want me to trade this car in that I have had for 2 months for another one! They sold me a dud car and won't try to fix it and think I want another used car from them. Please don't shop here, I'm telling you it will be a mistake. read more

Vandergriff Toyota - Check engine light on - Car Dealers Near Me - Arlington, Texas

We had a very bad experience a few years ago in buying a Tundra from Vandergriff Toyota. I went for many years not even considering them for a new car or service. I could not get my new Camry in at my usual dealership so decided to give it a try. I was pleasantly pleased with the web tool to book my service. they were prompted and did a good job. I was disappointed they did not do a carwash but got a text back that they would help me out the next time I came in. Overall, I would give the service department a thumbs up. I'm still undecided on trying to the sales department. read more

This dealership ROCKS !!! They are proffesional, fast AND THE BEST PRICE IN TOWN. CJ, Kal Anthony and Matt were amazing and extremely knowledgable. They worked out a new vehicle for me and were FAST !!!! read more

Don't waste your time here! First time having an unpleasant experience at Vandergriff Toyota. Most likely the last! I bought two cars here and have been servicing both vehicles for the past ten years. I came in today for a known issue when I bought my car. The original OEM key fob keep getting disconnected when changing out the batteries. I called the service department about this and told me to come in and will fix the issue. As I arrive today, a service rep told me that it will cost me $160 to get my key fob reprogram. I explained to them that this is not right. The system should have been replaced under warranty a long time ago instead of a quick fix of reprogramming it. I don't agree with the fee charges as my other key fob works perfectly fine when I swap out the battery. If this was a bad (defective part) when I purchased the vehicle than it should have been fixed the first time. Not this constant fee charges. I told the service rep that this is a scam! Service rep said we all have to make money. So Vandergriff Toyota is all about scamming people? read more

Service Department is horrible. I scheduled a recall repair a week out to insure they had the required parts. Repair was to take between 1-2 hours. After sitting there an hour and a half I was told they didn't have the parts. After telling them that was unacceptable, I was going to a different dealership for the repair, they played hide the keys. Between scheduling the appointment and time of appointment, I was contacted several times about trading my 4Runner in, maybe they should of spent that time ordering the parts instead. read more

LIARS and UNPROFESSIONAL JERKS This review is for their sales department. Lies, lots of lies, which you expect from car salesmen, I know, but then the sales manager, Josh, was an overbearing jerk to my spouse. I still feel grimy from doing business here. Called ahead to inquire about a new vehicle. Got the MSRP, book-out sheet with all the specs, and got the sales guy to give me the details of the extra fees (doc fee, dealer add-ons, taxes, etc). Went over it several times, and agreed on which fees were optional and which were not. Thought we had a total agreed upon. I wanted to wait till the car actually arrived on the lot, and was told it would be there in the next 5 days (lie), and that they had no way of knowing when exactly it would get there (lie - later they had all sorts of details about it's trip). I was also told that to reserve the car, I just had to agree on a final total (which I thought we'd done) and put down $1000 (lie). I was told it would "likely" be in on Saturday, and so went in with the idea of putting in my $1000 deposit. They switched sales people on me and then immediately tried to add a $3000 "market adjustment" fee that was NOT mentioned on the phone, and tried to convince me that the optional dealer add-ons (window tint, etc) which cost $2500 were not optional (they are - another lie). So they tried to add $5500 to the cost I thought was already agreed upon. I kept saying no, and they did eventually come down to the original price I had discussed on the phone. Then when I brought out my bank financing with an 1.84% APR, and said I didn't want their Toyota 5.99% APR (which is an AWFUL rate at this time), they got really pushy and kept trying to make me agree to a much higher financing rate, trying to convince me I could just switch later (not without fees you can't). I kept saying no. Then I got a phone call from my spouse and walked outside to take it. He said the sales manager, Josh, called him behind my back and Josh was very angry and said "if you're the decision maker in the house, why aren't you here," and also told him that "you make enough money you can afford to spend more." So MISOGYNISTIC, RUDE, and INSULTING. I was going to drive off after that but of course they flagged me down in the parking lot and said they'd give me my financing rate. After that the paperwork was pretty straightforward, except I had to BUY THE WHOLE CAR instead of putting down a deposit, and of course they try to convince you to sign up for a million extended warranties and "clubs" and stuff. When I finally got to pick up the car 10 days later (and guess what, they knew exactly when it was coming in AFTER I paid for it), they tried to make me sign up for some weird app that does a bunch of data collection and tries to make you get free trial subscriptions - and tried to tell me it wasn't optional, that I HAD to get the app (lie). I have to say that the two sales people and the finance guy I dealt with were personable and polite, even while I know they were playing all these deceptive games. However, the manager, Josh, is a real jerk and I would NEVER give these people my money again. I actually feel scummy after dealing with them, and they made it such a headache. In retrospect, I wish I'd walked out and kept walking. Maybe next time I'll do Carvana. It's not worth getting treated so poorly. read more

My car wasn't starting so I took it here. Normally the dealer is the best place to take it and when I lived in Michigan they were great at the dealership. I also traveled in valdosta ga and they too took great care so when i went to get my car done at this place i was shocked at how they handled me and my car. They ran a diagnostic and told me the three things they found. And told me cost. I agreed even though i knew I could do better elsewhere. Like a battery is almost 400.00?! Really?! They "fixed" the car and tested it but found other problems that wasn't there before. Instead of completing the fix they called and told me i needed ro pay for another diagnostic which was another 120.00. Meanwhile it's obvious that whatever was broken again was because if them! Even when i went to pick it up they completely ignored me. They were standing Around laughing and talking. Never going back. If I could give 0 stars, I would! read more

The back and forth did not entice me to come back. Had so many problems with purchasing a vehicle.

Paint a picture in your mind of a typical car dealership and that's exactly what you'll get at Vandergriff Toyota. The pushy salesperson I spoke with asked me first about what color car I wanted, how I thought my credit rating was, how much I wanted my payments to be, and how much money I had to put down--before even letting me test-drive a car. Yuck. I realize buying a car is not like dating, but I'd still like to be treated with respect. There's a subtle dance to car buying, which Vandergriff didn't get so it felt more like a very hard sell. They just went in for the kill before even letting me drive a car and it felt really greedy on their part. After I test drove a car, the salesman asked, "If I made you a really good deal, would you buy the car today?" Again, yuck. I don't buy cars that way. I keep my cars for 8 years on average (longer now that I have teens who are starting to drive) and I am not going to be rushed into the decision-making process. I'm not afraid to walk away from a dealership, and I will not give a commission to a salesperson I don't like. I would have given them a one-star rating, but I'm giving an extra star because they did have a really excellent selection of vehicles. read more

No other dealer I know of would add on 3% surcharge for using your credit card, other than this place.

I had a fuel pump recall performed by Vandergriff Toyota after the fuel pump had an issue. Isaac helped me get my truck fixed and back inn the road in less than 2 days. Great customer service, thanks Isaac. read more

They tried charge me with dealer accessories fee like $2,500. What a rip-off. Stay away from these guys.

If you are in need of a car, DO NOT buy from this place. I buy a car and they cancell the contract because the used car is faulty. But now They have my money and wont talk to me to give me information about it. I have to buy another car but can't until I get my money back. This is coming up on 72 hours. This place is shotty. Update: left message for Shaq ( Sales Manager) to call me back. 11:15 am no return call. Update 2: called the General Manager Mr Lee and he wasnt available. An hour later no call. Will keep you updated. read more

If I could leave less than one star I would. They asked for a $2,000 deposit and told me they would have a truck for me Monday. On Monday they said it would be a month. I told them that didn't work for me and I would like my money back. They have not been responsive and are trying to keep my money. These guys are crooks! I ended up getting a truck at South Toyota in Dallas and they were great. read more

This is a scam !!!! Do not buy your car here!!!!!!!!!! No customer service and nobody know is job!!!! They only trying to sale !!!! -100 read more

Found a 4 runner online listed for 23,500. I submitted my prequal with my social. On Monday the salesman calls me and confirms the price through talking and an email says he will get to work. All of a sudden today which is Wednesday, they raise the price 1200 dollars and tell me that's the best they can do. Great marketing strategy, price it one way get someone to submit an app than raise the price.i do still have the email showing the price too, just ridiculous but then again, certain dealerships lookout for themselves more than the consumer and do this read more

Vandergriff Toyota - Car Dealers Near Me - Arlington, Texas

I had a a terrible experience here about week ago. Ignored the fact that I was suppose to visit vandergriff Honda dealerships. Instead I ended up here.They wrote up a deal and I signed paper for a car that wasn't cleaned up . So they told me to come back the next day . I decided to call first and they told me not come until later. So I would have to seat and wait on a new deal. After talking to sales person I decide to go the dealership anyway . Because I wasn't patient the sales manager told me I could have my money and they pretended to give me my refund back on my debit card. And stated that way if I find a new deal I would have my money back for it. If not I could come back. This is all said after I had already signed the deal the night before.. They charged another 24.00 dollars off my debit card while pretending to credit me back my down payment. This went on for 3 days . I was told it would take a week to get my money refund. After several conversation I received it back but I am still wanting for the other 24.00 that was taken. I will spread the world to stay away By the way I was a repeat customer. Suppose to be a vip. This is what it looks like to be one . I will not be returning after this experience. read more

The WORST experience I've ever had with a dealership. After I got the vehicle it went downhill from there!! Hardly could get anyone to call me once I got the vehicle in regards to financing. Once I did get a call, it was always a run-around with them. Also, when I called, no one would want to talk to me, and they were always transferring me to different people before the phone either hung up or I would hang up for being on hold for too long. So that made matters worst. Just overall, not happy with the customer service. Once I picked up the vehicle and drove off the lot, it took them almost a month to contact me to let me know about financing, once I was told the numbers I immediately took the vehicle back!! They don't care about the customer's experience but more about quantity over quality. Making broken promises is so unethical. I'm not sure how you can improve, but you can start by being more forthcoming with information and making sure the buyer isn't set up for failure. I warn anyone that wants to buy a vehicle from the dealership, be alert about what deals that they offered, be prepared to be waiting for hours, and lastly don't expect the best customer service... read more

Just FYI...Vandergriff must hurting financially (yeah right). I just had the oil change and tires rotated and all I had was my credit card to pay. There is a 3% SURCHARGE for using you're credit card. I bought my Camry from them and was planning to buy another Tacoma there but I don't believe loyal customers should be squeezed for every penny. It is bad enough having to negotiate when you purchase a vehicle. Oh, please remember that the interest rate is also negotiable. read more

Vandergriff Toyota - Car Dealers Near Me - Arlington, Texas

I really was not pleased with my last interaction at Vandergriff Toyota. I purchased a Camry a few months ago. I was going to write a review then but never got around to it. But I have recently found out a feature I wanted is now an additional cost.. Now I don't even remember the salesman's name, nor the manager. Initially I spoke to the internet salesman and told him specifically what I wanted. He let me to believe that the exact car I wanted was on the lot. Turns out, they will say anything to get you in. The only pearl white Camry with red leather on their lot was one with a full navigation package, which I did not want and was also too expensive. I did look at the one on their lot and did test drive it, but it was more than I wanted to pay. So.. the manager tried to talk me into going a step down from the XSE - but then I couldn't get red leather and seat warmers. He actually tried to talk me out of what I wanted. "Do you really need heated seats?" That type of thing. He actually even told me the exact car I wanted didn't exist. I told him I had built it on the internet, so surely it exists somewhere. He said no it did not. If I wanted red leather I would have to go with the one on their lot that had the full navigation package. I said I would just try to find the one I wanted. When they realized they could not talk me into the one or their lot or something a step down they started looking for my exact specifications I wanted. And guess what.. after a little research they found it. I had to be transported from Houston. Because I had not actually seen the one they found, I asked if it had the auto start. I was told it did. I took possession of my new Camry and then discovered it did have auto start, but I had to use an app on my phone rather than the FOB. Okay, I could live with that, but just recently I realized that this feature and a couple others from the app were only a free feature for a trial period, and now that has expired. I have to pay now for a feature that I was told was on the vehicle. Overall, they just blow smoke and will say whatever they need to. Typical salesmen. I won't purchase my next Toyota at Vandergriff. read more

We had such a great experience here! I had to send them cookies as a thank you LOL. If you decide to go here please ask for Nasir as your salesman, Shack as the deal maker and David to be your finance officer. I did not want to write a review until we got home with our truck because I have been satisfied after a deal then had a poor experience after. However, that was NOT the case this time. My spouse and I were truck shopping, found a great price at Toyota of Richardson but the sales team there would not even attempt to make a deal with us... so we kept looking. I reached out to Vandergriff Toyota online and Nasir from sales probably called me less than 10 mins later. He was so kind over the phone I thought he must be new because there is no way someone that sweet/kind could be a salesman lol. Before the appointment a manager contacted me to confirm our appointment and just make sure we were being assisted adequately. Nasir met us immediately with a big smile and a warm welcoming handshake. He had the truck we were interested in ready for us to jump right in. Nasir was very knowledgeable about the truck and also gave us feedback on similar year/make/model differences, so we were 100% aware of our options. Nasir was great but we still were not going to leave with a car if the deal was not right. Nasir assured us that he would continue to speak with the deal maker until we were satisfied with our deal. He said he did not care how long it took to get us what we wanted- he was in it with us for the long run which really made me feel like he cared.... And if you have purchased a car before you totally understand 1/2 the people do not give two craps about your situation they just want to sell the car and move on to the next customer. Shack is the dealer sales officer who worked our deal. I was very surprised that Shack continued to work on our numbers when we gave push back like 8+ times lol I was getting tired of going back and forth but this guy truly did come back with some good numbers. Shack worked through the process quickly and effectively. He was also one of the employees that immediately greeted us when we first arrived and when we came back to pick up the truck, he remembered us, shook our hand and seemed 100% genuine/nice. Shack, thank you for your patience with us- we really appreciate not only the work you did but the attitude you had throughout this process. When the deal was right we worked with David (Farshid) who came to get us from the customer lounge quickly. Before we even talked about products David proactively listened to the coverage we were interested in and made sure to talk with us about what type of usage the vehicle would have. Then he thoroughly explained the bundle deals for Toyota care/gap/bumper to bumper.. etc. .. and David was sooo patient with us as we asked him TONS of questions. I came shopping with my bank pre approval and David was able to get me a much lower rate than I had(without running my credit a billion times). David also went other product benefits and details that literally have never been explained to me during any time I have ever purchased a car. Seriously he was so informative. All of these things sound really great but the best part regarding our experience with David was definitely his personality. He is such a warm wholesome person who made us feel comfortable. David assured us that it did not matter what he had to do he wanted us to be happy and trust we were making the right decision for US.. not the dealership. When we left with our truck Nasir had done EVERYTHING he told us he was going to do. We got the loan amount and rate we wanted coming to the dealership. The sales teams were all in meetings and you could hear them all excited... there is just really great morale at this dealership. I would even try to work there if I didn't love the job I already have. Sorry this is such a long review, but I wanted to make sure all three of the boys get all the credit that they deserve. I am so happy we just randomly found the truck online and came to see Nasir. This process worked out perfectly- I know we made a good decision and I will definitely be coming back here when we need something else. Hope you guys enjoyed the cookies. I pray it's not TOO soon before we are in there again but I'm glad we have the reassurance of where we can go when we do have to make that next decision. Reviews can always be BS but I truly hope that this feedback is not only noticed by your leaders, but also looked at to get you guys more business. Thanks again! read more

Went in looking to get a used vehicle and found exactly what I was looking for and got a great deal at the same time. I'm used to car buying experiences being horrible, but everyone there was great from sales, to management, to finance. I'll definitely bring my business back to this dealership in the future. read more

I'm starting off with 1 Star in hopes to make it a 5 next week. I reached out via online for a 2016 Tundra and expressed that I wanted to do most of the deal at home and not waste any time at the dealership. I agreed to the loan terms and I was headed to Arlington from Richardson(45min) to sign the paperwork and drive the truck home. After I arrived, they began to tell me the truck I came to buy had transmission problems and asked if I could come back another day to look at a different truck. I immediately told him no and I'm never coming back because my time valuable free time was wasted. It's hard to believe that a Tundra with 63k miles has transmission problems and that it's been on their lot for more than 30 days. Seems fishy. One of the sales managers, who seemed genuine offered to make me a great deal on another truck and or repair the transmission on the one I came for. We shall see how they can make this right so I can say only positive things about Vandergriff Toyota. read more

*Do Not Trust* Vandergriff Toyota is misrepresented an online sale - Ismael A. Online director does not appear to know what online sales are being handled. Michael L., Manager General Sales may be clueless. Attempted to buy a Camry 2012 picture showed no damage but was advised the call was sold over night and there was a lot of damage so it sold at auction. Weak apology after sending out a Deal Code with transaction details. Deal was expire on 03/25. *Do Not Trust* Email from Javarius C @ 9:26 am the next morning "Thanks for your interest in the 2012 Toyota Camry that is available here at our dealership". Per Ismael the car was sold at an auction. Would not buy from this dealership. They are not upfront and honest in their deals. They fail the customer. A big disappointment. Low class customer service. Minus F. they were not interested in my business. *Do Not Trust* read more

Probably the worst place Iv been to ,to try and buy a car .Austin was very confident and told us we were going to get the car .Today is the third a day and we still haven't been able to leave with the car keep in mind we already paid a down payment of $2500 .We are still waiting to get our money back and it's been almost 8 hours since we told them to just give us our money back .They ran my credit about 5 times so now I have 5 new inquires smh .How unprofessional . read more

Test driving the 4 runner but did not have luck finding silver one in lot to see in person. I believe they were not really interested in helping me get what I want instead he was trying to convince me in getting the white one by saying it looks nicer. Although I am glad noone here is to pushy. read more

I will never buy a vehicle from Vandergriff again. After purchasing a vehicle from there with an extended warranty, my car overheated. I haven't gone 4,500 miles on it, and had to get it towed to their service department at Vandergriff Chevrolet. They said there is a hole in the radiator which is causing fluid to leak, and it will take $2,500 to fix it out of pocket, because the warranty they sold me doesn't cover the radiator. I'm pretty sure the hole was there before they sold me the car with a piece of shit warranty! My car is currently still in their service department and they are requesting I come in person to pay a $109 diagnostic fee. I tried to save some time, and finding a ride there by trying to pay it over the phone, but they do not allow that. Now I have to waste time driving over there to pay this fee, and also going to have to tow the car to Kirby's Radiator Repair for them to replace it for $363!! Worst service ever!! Update: After speaking with the service manager, they are allowing me to pay over the phone fort the diagnostic fee of $109. But now, I have to pay for the towing fee of $154 to be towed to Kirby's Radiator Service. Just keeps adding up. read more

Absolutely stellar service and kind, caring employees. I've visited several Toyota dealerships and this one won my business because of their service and most of all their no-games approach to selling cars. I knew what I wanted and they worked really hard and quick to earn my business. I couldn't be more pleased. They were worth a longer round-trip to be met with excellent service. They will have my business again. read more

I went in to research and test drive a Avalon Hybrid Limited, Karen was very helpful on the test drive and made sure I understood all of the features on the vehicle. I decided to negotiate for the vehicle and the price that was agreed upon through email was the price I was presented. I was presented my financing options and was allowed to make decisions on my time schedule. No high pressure at all!! Once the deal was done I was sent to financing just a few moments later. I was in and out of the dealership in about 2 hours (a record!!) After the purchase, I had many questions regarding rebates, financing, etc., Ariel spent so much time going over each and every question and was so very responsive. In the end, Vandergriff was very transparent before, during, and after the sale. I will definitely be back in a few years when my wife needs a new vehicle. Great Job Team. read more

Moe (salesman) and Michael (financing) made the buying process for me easy and enjoyable! Moe was awesome. He helped me find a car that was within my price range and nice. He understands how stressful getting a new car can be and wants to help make the process uncomplicated and relaxed. Michael made sure I was out the door with a great extended warranty in my price range! These guys were great. Thanks so much! read more

When we got to Vandergriff Toyota, we told the salespeople we just wanted to check out some cars and maybe take some test drives. I asked if they had any 2008 Camry or Rav 4 brochures with an itemized listing of the features and specs. They did not have any available. The sales guy asked what color car I want. I asked what colors are available for the Camry. He could not tell me. Then he asked us what price we were willing to pay. My husband said, we're not ready to negotiate a price; we want to take a look at the cars first and figure out what options and features we like. The sales guy seemed to think this was a totally novel approach to buying a car. We were finally able to do a test drive with a Camry. We drove about 200 ft, when I pointed out the tank was on empty. The sales guy told me to go back to the lot. When we got back, he asked me if that was enough of a test drive (!). We said no, so we got some fuel and made it out to the highway. The sales guy fell asleep while we were on I-20. The Rav 4 test drive went a little better, but when my husband asked if it was 4WD, he said yes, the car has four wheels. I tried to focus on the road and not bust out laughing. In the end, I chose the Rav 4, but I certainly did not purchase it from the bozos at Vandergriff Toyota. read more

I went here with high hopes. My husband and I have been looking online for a car for months, and they had a car we wanted to test drive. The test drive went well, but it was obvious that the sales lady named Joyce did not know anything about cars. We were looking at a hybrid, and from all of my research I learned that the batteries are reliable for about 8 years. She flat out denied this and said that no one ever, in her experience, needed to replace their hybrid battery. Really? No one ever? That should have been my first red flag. Despite this, we decided that we wanted the car. We practically got harassed to finance through the dealership. We informed her that we wanted to pay in cash. That was a HUGE mistake on my part. They would not negotiate AT ALL on the price. Not even 200 dollars. This was, naturally because their cars are just so reasonably priced that they are basically losing money on the car and we are walking away with the best car deal ever. Right. We got a little emotional about wanting a car that day (one car and two commutes in the morning is rough) so we decided to proceed forward anyway. Right as we were about to sign the paperwork, she informed us that the car is actually 800 dollars more expensive because of title (which we expected-- should be about 200) and so that we could come in every 6 months to get a special wax that would protect our car from bird poop. No joke, 600 dollars more for bird fecal deposit protection. We were not happy, said we would walk away unless this fee was removed. The sales lady expressed shock. This additional fee is listed everywhere the car is listed, she insisted, and showed us the small fine print where it is mentioned on Vandergriff website. My husband said he did not see it mentioned anywhere on autotrader.com, and asked her kindly to show us where it was listed. Low and behold, it was not there. Competency abounds here, folks. At this point the sales lady got upset, accused us of wasting her time. Um, excuse me? I thought this was your job. I did not realize that the car dealership had volunteer positions. Do yourself a favor: go to a dealership where they will sell you more than bi annual bird poop waxing. read more

I wish I could give them zero stars, as one star is too good for them. I've dealt with other dealerships in the past, so I was expecting a level of shenanigans. This was far and away the absolute worst experience I have ever had at a dealership. They would agree to remove dealer extras, and then when I came in to sign the dealer extras were "already added to the car and couldn't be removed." Then they agreed to charge half price for them, but then they snuck the full price back on to the very last document they gave me to sign. They did a whole song and dance about warranties, never revealing that my Toyota certified car CAME with a warranty. When I was asking them about it outright it was like watching a street shell game. They signed me up for a bi-weekly payment plan called SmartNote going on and on about how it would save me hundreds of dollars in interest. Because Smartnote's not technically a bank but an intermediary payment plan, they don't have to disclose their fees in the same transparent way as banks. Turns out I would have ended up with almost $500 in fees and a savings of a few cents in interest, which was only revealed to me after I called SmartNote. I cancelled before they could charge me. Vandergriff sold me my car saying all maintenance was up to date, except that it wasn't. Three weeks into owning my 2 year old car it needed over $400 worth of maintenance work. I wrote a letter expressing all of my concerns and sent it via certified mail, and they conveniently lost it. When I came in to hand it to them, the manager was the rudest person I've ever met. I was perfectly civil, never even raising my voice. I was calmly explaining my concerns, and when the manager realized he couldn't sweet talk me or brush my concerns under the rug he said things like, "you should be nicer to me" and "why haven't you brought these things up before?" When I pointed out they'd received a letter they ignored, he started giving me the third degree about when I'd mailed it, who signed for it, and why I hadn't made multiple phone calls to follow up after sending it, as thought it's my fault they are incompetent. The calls I did receive from Vandergriff were calling to ask for someone named "Olivia" to see if she wanted to come back in and buy a car. When I told them they had the wrong number, that no one by that name lived here, and that I had already bought there, they continued to call and ask for her. Greedy, incompetent, lying crooks. Run far, far away! read more

Tom Vandergriff would be rolling in his grave if he knew how this place was run these days. I tried to negotiate with these people over the phone about a used Scion that they had on their website. The car showed that it had been listed for about five months. The asking price was about $500 more than KBB and about $2000 more than Edmund's TMV. When I called and offered TMV for the car the sales lady just about laughed at my offer and then lied saying that the car was just listed about a week ago. Anyway....I ended up buying my Scion from Toyota of Dallas. At least they were willing to offer me a decent price on it. read more

This sales person was trained to be a robot sales person, I don't leave close by and I keep telling him I'm internet truck shopping and that I live 2 hours away he, John, keeps asking me when is a good time to come? ok I Can let you know the price when youre Her I was asking a simple question please send me an Out the Door Price and he keeps repeating the same! he was trying to get me in no matter what, they need to train them better than robots Won't recommend the place at all read more

So I bought a battery with a 5 year warranty. It went bad. They wanted me to pay $100 for the tow. $70 for the battery. and $23 to put it in. So what exactly did the warranty cover? Walmart sells the same battery. They install them for free. Save yourself the time and money and buy a battery at Walmart. I will never go there again. I called. I asked for the difference between what I think it should have cost ($70) and what I paid in the form of a credit to the service department. They never called back. read more

Worst experience ever! We went in to look for a car yesterday, and the salesperson (Sam) didn't seem to know anything. He kept asking us "if I give you a great deal today, would you buy the car today?" We asked him "so what is the great deal today?" And he couldn't even answer that. Although Sam was patient and polite, he was slow and kept on offering us what we said we didn't want. We told Sam that this dealership didn't have what we were looking for, and we were about to go home. He insisted to bring his manager out to give us a "great deal". His manager was an Indian guy, who was the rudest, most unprofessional, disgusting person we had ever met. First thing he asked us was "did you find anything you liked today?" And we said "no". Immediately, he wanted us to leave. What the f*** is wrong with this dealership? Do you guys try to hire the rudest managers you can find? Incompetence is written all across this Indian guy's face. Disgusting... Pure rudeness. We actually bought a car from vandergriff Toyota two years ago, and we had enough cash to buy the car right away yesterday. But we will never ever come back anymore. read more

First time here. I checked into service for an oil change. Miguel was pleasant and I thought I'd just hang out in the waiting room for an hour or so. There's a tv, lots of seating, and a coffee area. So far so good. The kids area though is barren. No toys, books, or things to keep kids engaged. That means that they're immediately bored, running around, and everywhere but the designated area. During my time here the television had a tv show on which was discussing bisexuality...remember that the kids are out in the open watching this as well. After waiting 1 hour 50 minutes I finally got my name called. I was escorted to a checkout desk with three ladies to sign paperwork. None of them smiled or acknowledged me in any way, besides telling me where to sign. Unfortunately there was absolutely nothing memorable or worth praising about my experience. I would not look forward to any future dealings with this place. read more

Will not do business with again. Issues: 1. Car listed online had 1K miles on, called to verify and was told it was still available, but when we arrived it had 14K miles and would not adjust price...bait and switch? 2. Chose another car at a decent price. 3. Financing guy sold us an extended warranty with free oil changes and tire rotation for three years, but now find out: 3a. Extended warranty has a co-pay (financing guy said it was a flat fee). 3b. It's not three years, it's three years or 29K miles (mileage limitations not discussed). I'll give 2 stars as the second car was a good deal, but dishonest advertising and financing representative will not allow me to go higher. Buyer beware of their tactics. read more