DO NOT EVER GO HERE FOR SERVICE! Once upon a time, their service department and customer service set the standard. Now, they just want to sell you a car so service on the older vehicles is beyond horrible. No one should have to come back repeatedly for the same issue. Their turnover is ridiculous. I don't recognize anyone from service to service. Every time I come, it is a whole new crew so the continuity is not there. Add the update and the doom and gloom reports for thousands of dollars of work that they suggest and you get the cherry on top. I made an appointment. Dropped it off so they didn't have to rush and now I am sitting here for almost 30 minutes or more for a wheel alignment. Beyond pissed. I have better things to do than sit in these hard A$$ chairs. Went to get a status on how long this will take, another hour. Are you effing kidding me? After already having my car for 4 hrs? I am stratosphere pissed. A loud waiting room and my ride here left so I am stuck. Finding another dealership ASAP. Downgraded them to one star. Would give negative stars if I could. Oh, so there's more. Y the eff did he just come and tell me that the play in my steering wheel could be another issue. Bullshit. I got new tires yesterday, not from here. My steering was fine until the new tires got put on. These greedy shady people want more money. Pissed, got my car. Jokes on them, was looking at purchasing my 4th car here because I had been so happy previously. Planned on it for Jan to get the Rav. Nah, need a dealer that fixes my older car to keep it running like new. Update: Had another mechanic check what they said was "an issue because of electric steering", (will come back to that BS answer) and turns out it is an inner tire rod. Part being ordered to get it fixed. Now, "electric steering"? Get new mechanics over there ASAP! You have idiots in your shop OR you were purposely going to let my tire fall off so I would HAVE to come back and get really expensive work done. I was told I needed front brakes. My last 3 maintenance checks I specifically asked about my brakes to be told they were good, not ready to be replaced. Even after I said, they feel low and I hear squeaking, no they r fine. Yesterday I am told, you need to replace them ASAP AND they are at a place they will damage your rotors. Mind you, I was just there for my maintenance a few weeks ago. They bill labor by the hour. They want you to pay exorbitant fees for the smallest things. Are they now sabotaging people to force more expensive repairs? Found a new shop, a new mechanic and he worked for a Toyota dealership so I am fine. Others, beware!!! Don't say you weren't warned. read more

Never thought I would see myself leaving a 5-star review for a car dealership, but here it is! I came in 6 weeks ago looking to trade-in my vehicle after looking online and finding what I wanted. Within minutes I ended up with the Internet Sales Manager (Kory) and could not have had a more pleasant experience. He was very friendly, communicated clearly and to the point and made me feel comfortable with the whole process! To make the process even better, the finance guy I ended up with was just as pleasant, friendly and communicated so clearly. Maybe I just got lucky, but Vandergriff Toyota is a 10/10 for car buying for me! read more

Took my wifes 2005 Camry here to have a throttle body sensor replaced because none could be found used. Was told the repair would be $1180 total parts and labor. The part was quoted as $900. Was told I could get a free rent car for the next day cause the CSR felt bad. Showed up at the dealership and was told the rental was on it's way. 1 hour...two hours...finally get fed up and leave. Then the customer service-less rep calls two hours later and apologizes...the rental company lost the keys blah blah blah. In summary...$900 for a throttle body sensor that retails for $299 when you can find one. No rental car. Oh...they were nice enough to wash the car but not dry it. My 9 year old son could do a better job there. NEVER AGAIN VANDERGRIFF!!!!!! read more

I would give less if I could! My situation was pretty much just like every other experience. We were looking at a 2013 Prius listed for 18,900 they lowballed us on the trade in tried to get us for double the rate we were already approved for and the best part is the quote from the idiot sales manager "I can't budge on the price of that car because I already own it for 19,900." I said," and the longer you own it, you're gonna own it for even more." The BEST PART- Manager (referring to wholesale) " No I won't! I'll sell at auction and get ALL my money for it." We walked out- How stupid does he think we are? read more

Contrary to other peoples' reviews I had a very nice car buying experience. It might be because I used TrueCar and saved like 7k ish but hey that's just me. I was able to get a model better than I liked under my budget with no haggle because of TrueCar and these guys are honorable enough to be very upfront about using it. The break room is nice for when you are visiting, they have a espresso machine and they are always stocked on snacks. I've gotten a treat every time I've come in to wash my car (for free). When I made my purchase the purchase process went very smoothly, they worked to reduce my interest rate and got me the advanced care package (don't hate autophiles), I know what it's worth. I know that it's not necessary but if you are going to buy down my rate just to let me use your system I don't mind. The one thing that bothers me is that they say full detail on the sale of the vehicle whenever you want but it really works out to a vacuum cleaning every 6 months for like 2 years or something like that. Otherwise great experience and I still return to max out that car wash deal. I live close enough for it to be worth the $5-6 bucks and then my espresso. Check out dealer rater online if you don't like these reviews because there are a lot of good things said about this place and there honest feedbacks there too. Not just negative ones. read more

My husband and I went to look at 2020 Sienna and when we got there Shaun Alexander was our sales guy. He showed us the car and we quickly realized that it was a rental and that was something we weren't interested in. He spoke with his sales lead Miles and they allowed us to look at a car that just came in the night before that they didn't even get in the floor yet. We immediately knew this was our car. It was a 2018 but was immaculate! Shaun worked with us and gave us a great deal for our trade in and a good price for the rest of the car. We had a great time there and every person there was friendly. We did spend all day there from start to finish, but it was worth the wait and the waiting area is comfortable and the dealership was clean! Only thing we are waiting on is our tags and then we plan on taking our 2018 Sienna cross country! Thank you Shaun for being an amazing sales guy and we appreciate Toyota Vandergriff in Arlington! read more

Horrible experience at this service department! Not sure where I should begin, but I had called on a Monday to schedule service for the next day. Mauricio Reyes said I could have it towed in and he would take care of it that day, but would just put the appointment as for Wednesday. I told him it seemed to be the battery that needed replacing, but he said he would do a thorough check to see if it was something else. I get a text saying it needed all kinds of preventative maintenance stuff that would total over $1000.00 battery replacement included. I meantime receive a call from the sales department trying to get me to trade in my car for a new car. He was pressing me saying I was approved for a new car. I told him no all I needed was my battery replaced. I told Mauricio about this and to just replace the battery. He said ok but the other stuff should be done because summer is coming. Hours later I receive a call from him saying he needs to order the battery and won't have it ready till the next day on Wednesday. On Wednesday I receive a message from him and another lady saying my car was in an accident and will need to go to the body shop to get fixed. I was furious and questioned him about what happened to my car. He was jolly and nonchalant about the whole thing saying don't worry you won't have to pay to get the body work and paint fixed we'll take care of you. I questioned why would I have to pay for it. He told me we could have easily sent it to some random little place to have it fixed but instead it's being done at our body shop. Am I supposed to be thankful for this? He said the porter was at fault and not the dealership. As I see it the porter was somehow hired by this dealership and yes Toyota is responsible for this. I have reached out to Mauricio's manager (Jesse Salinas) several times and he has yet to return my calls. My car has never been in any fender benders and I really don't see why I should have to pay for any service done on my car after this inconvenience and terrible customer service I have received. read more

I sat for 20 mins for an advisor to come check me in and there where 15 people sitting around doing nothing

I'd highly recommend you have any preowned vehicle inspected by an outside shop. Just purchased a 2012 Porshe Cayenne from them two months ago for the wife. She hasn't put 3,000 miles on vehicle and the repair bill was 2,300 yesterday to get it out of the shop. Seeping water pump replaced, tension pulley grinding starting to go bad, 1st oil change since purchase (expected almost 3k miles), and front brake job that required rotor and pad replacement due to incorrect rotor installed on front passenger side causing squeaking. We had manufacture parts installed and a complete front brake job to ensure proper working and long life going forward of vehicle. When speaking with the Used Car Director Brian Cook, he stated you should have purchased an extended warranty. The extended warranty was over 4k. Most folks do not expect 60 days in to have these types of repairs. Obviously the 32 point inspection of vehicles by their dealership prior to selling them is not through, nor do they expect to get repeat business as I am looking to trade in my 09 Tundra soon. Done dealing with this dealership and as usual buyer be ware. Personally just another bunch of crooks that don't do what they say and after the sale - Good Luck. Luckily I had the money to pay cash for the repairs, but I can remember a time when that would not have been the case especially just after buying the car. Polish and wax doesn't make it a "Good Purchase". DL Waxahachie Texas read more

Here's another dealership doing what they do best they tell you it's one thing you fix it you come back and they tell you it's another... We the people bring cars to you because you're supposed to be experts professionals but clearly that's not the case here. I recommend to anybody who brings a car here to only do oil change and tune up and that's about it. read more

STAY AWAY!!! HORRIBLE Experience.....worst attempt to buy a vehicle in my many years of life. I was told the small dent in the used vehicle was repaired, I was told a satisfactory amount was to be given on my trade in (BMW immaculate condition). I get there, the dent is still there and was offered $12000 for an immaculate, newer BMW. ( I can sell tomorrow at $24000). A $6000 difference than what I was told.....In other words, they jacked the price of the vehicle up by $5000. I have it all in print and text to prove. The Sales Rep, Nasir, spent a total of 30 seconds with me. He gave all of the paper work and the Test Drive to a trainee. The trainee did fine. Manager came back and bumped up to 16k on trade in, still lower than what was on paper. Typical bait and switch.....STAY AWAY!!! They are HACKS. I walked out in disgust. I couldn't sleep at night if I did business like this. read more

Buying a car is my least favorite thing to do! Been through a rough 2 years of my husband not working due to a major surgery, hospital bill's and my 2003 Acura being on its last leg..I finally decided to go to Toyota. Not knowing how I would accomplish this task but hoped for the best. RJ was our online rep and believe me when I say Fabulous!! From RJ to the finance manager, they were a Great Team! They made it possible for me to go home with a new Camry! I truly want to thank the team from the bottom of my heart! An Amazing Team!!! read more

Wow, after reading the reviews on this place, I'm really surprised. Our service was outstanding and we were happy with the price we purchased at, which is a rarity since we're pretty frugal to begin with ;-) We just moved into the area and they had a used suv (non-toyota) I wanted to test drive. Our salesperson was Henry, the nicest car salesperson I've ever met, and not the sleazy kind. I absolutely loathe going to look for a car because of the typical sales sleazy approach, but he wasn't. It was raining and cold, and was the only day we had to look. He met us as soon as we pulled in, test drove with us, and negotiated a fair trade for my car. Yeah, we had to go back and forth a bit with the manager (whatever), and we were walking out the door. But, in the end it worked out. The finance guy Yousef was also really good. We were in and out of there, start to finish in less than 2 hrs, driving away with the vehicle. Would definitely go back., but only deal with the people we did. I guess we were fortunate! read more

Dealership in Arlington, Texas is a Total RIP-OFF of the customer. This is where i brought my car. They have charged me an extra money which i did not agree for. I agreed to pay 21,500 principal amount for my car 2017 Toyota and not an extra penny, they asked me to pay a down payment which i agreed, they have changed the down payment to Manufacturer payment. and the down payment of 1500 does not show in my actual account information. What a scam, you guys are serious looters and Total fraud. I have lost my trust in Toyota and Dealership. This dealership has Fraud People and Greedy SCAM People. Bad customer service. My money and time investment to this Entity is a total waste. read more

Awful experience. The short version is that they lied to get us in the door and when they couldn't deliver they held us hostage by not giving us our keys back for our trade in. The experience was so bad we decided against buying a Toyota all together and got a Jeep Cherokee with all the bells and whistles. Sure we spent a little more but it was worth it to never deal with these assholes again. The whole story (if you want it) My wife and I were shopping around for prices on a 2018 RAV4. My wife and I had some prices from other dealerships and told Matt in their internet sales department exactly what they would need to do to earn our business. He told us he could beat what the other dealership had offered no problem. So we set up an appointment to look at what they had and to get our car appraised for resale. When we get there Matt was busy so we get stuck with CJ. Matt told us CJ could review his notes and pick up the process from there. That was bullshit, all of the conversations my wife had with Matt amounted to nothing and we had to start from square one with CJ, not a great start. CJ brings us back an offer that is way over what we originally told him we were getting elsewhere and starts throwing in a bunch of extra costs that were not disclosed over the phone. They also offered us less on our trade in than what we were getting at Family Toyota in Burleson. They had everything they needed to earn our business. We told Matt, if you can't beat this price, no worries but don't waste our time or yours if you can't deliver. I'm in sales and that's what I'd call a slam dunk. Instead they tried to dick us around and play their games. After we were fed up with the bullshit we told CJ point blank this wasn't a good fit, we were done and wanted our keys to our car back so we could leave. Instead of going to get our keys, CJ sends out his finance manager to talk to us. We told him we were through dealing with them and the only thing we wanted was our keys. He in turn sends out some other dufus asking what they can do to earn our business. I end up yelling at him to "give me my fucking keys" He tried to manage the situation but still tried to push us to let him know what they needed to do to get our business. There was nothing left to salvage though they had blown it. After some back in forth with dufus number 3 he finally gets an attitude and tells me I can go get my keys myself and points me in a general direction and storms off. I had to walk into their appraisal office (they looked stunned to see a customer back there) and asked for my keys because their sales guys had screwed up so badly. I hope their sales manager sees this review and that they miss their quota by on vehicle. You could have had our business but you had to play your games. Never accepting "no" is a bullshit sales strategy and it's insulting to you customers. read more

This place Is a joke. Worst dealership I have ever dealt with. They don't even deserve 1 star. Do yourself a favor and steer clear!

The handled my immediate need for another car but I felt like they took advantage of me as far as the price of the car... it was only after I needed a new car that I found out how much I was ripped off! Won't ever go there again read more

Steer clear of this place for service. We normally deal with a different dealership, but thought we'd try one closer to home. Big mistake! They claimed there was a costly leaking seal and valve cover gasket. Fortunately for me, my husband knows cars and said "nope". We took my vehicle back to our preferred dealership just to confirm we were in good shape, of course it was fine, no work needed. Don't trust this place. As a footnote, we were told the service rep we originally spoke to was fired. We NEVER should have been told something like that. read more

We bought a certified used Camry from Vandergriff about 2 years ago and had a good experience. We took it for service last weekend and they went above and beyond to make it a pleasant experience. We had a new set of tires installed and the oil changed and they threw in a free alignment check, washed the car and inspected over 40 other things all for free. They didn't try to upsell us and in fact, said the car was good and didn't need anything else at this time. Thomas Livingston, our service advisor, made the whole experience a great one and we will go back to Toyota for our future servicing needs. read more

I have purchased 2 cars from Vandergriff this year. Both vehicles have been great! Super reliable! The best part about Vandergriff though would be the employees in my opinion! I wish I could remember the gentleman that helped with the purchase of my first car...he was very intelligent and helpful! My second car was with Di'Angelo Reedus and he was extremely helpful from the beginning to end! Answered all of my questions, followed through on all requests, and made sure to keep me updated throughout the process. Shack is also a great guy! He has always addressed any concerns I've had! Can't wait to buy another one soon! read more

I broke a certain screw while replacing the serpentine belt on my Prius. Brought it over here, and found the service manager knowledgeable and willing to assist. I am very happy with the service department. read more

Brian Caldwell sold my mother a 2020 Camry and failed to destroy her plates to her 2017 Camry. She is being harassed by Albany NY's MTA Bridges and Tunnels for a violation of $1423. The photograph clearly shows a white SUV with the old plates from the 2017 Camry riding through the tunnel several times. I've contacted both MTA and Vandergriff and no response. Don't purchase any vehicles from this place! read more

We were looking to get a Toyota so we went to Vandergriff Toyota since I purchased my first one there, although quite some time ago. Things change when that much time goes by.. not always for the better. I emailed with Austin about a car that was on the lot and was told it had been sold, but there was a different one there. We made an appointment to see him and look at car. We arrived at the appointment and test drive the car. We talked about ordering a vehicle which we were told would take a couple of weeks. I asked about the markup on the vehicles and was told everyone is marking up the vehicles due to the market(also not true).Austin would keep us updated On the vehicle. We gave him 5 color options that we would like. We signed "fake" paperwork to hold the incoming car. We were told that there would be a $500 or $1000 deposit. Of course we opted for the $500 and asked about if we didn't like the car when it came in would we get our deposit back because due to the market they would have no trouble selling it. We felt good when we left. 5 weeks went and we heard nothing from Austin. We called and was not able to reach him. We reached out to our finance person and he responded and let us know he did not know about our car since he had no access to that. He would have Austin call us in the am. Austin did not call until 3:30ish in the afternoon. He told us that our car would be in at the end of June. Fast forward to the end of June and then a couple of days before the car was supposed to be here. We were called and told Austin that we had changed our mind since we had some major things happen in our lives. Austin was clearly agitated of our decision but said he understood. I asked about receiving our deposit back and he said that it shouldn't be an issue and a manager would be calling me. It has been over a month and we have not heard from anyone. No text, phone call, smoke signals... nothing. There is a reason that Vandergriff Toyota is rated 2 1/2 stars. I would not purchase a car here or let anyone I know purchase here. They definitely do not value customer service. Next time I want to buy a Toyota it will be somewhere that values me as a customer. read more

I bought a used van from them online. Front tires unusually worn and a smart key missing. Neither issue detectable or discolsed in their advertisement. Total out of pocket after purchase, about $550. Posted review on Google and got a reply to contact the sales manager to discuss. I emailed him and he never answered the mail. I assume he did not give a darn. They do not need online buyers. read more

Xavier and the sales manger worked with us to get the vehicle we wanted for my daughter. Gave me a great price then I left the dealership to look at two other vehicles at two other Toyota dealerships. Both other dealerships added all kinds of things to their deals. Vandergriff gave me the best deal up front without a bunch of add ons and even helped out with a two year warranty for my daughter! Xavier was the consummate professional and never pressured us. We will be back! read more

The staff here is super nice! We've always been greeted with pleasant smiles and everyone always asks how our day is going and if we need any help. I have never felt pushed or pressured into buying anything here. My father purchased a Toyota at a dealership in Dallas who completely took advantage of him. I recommended him to start coming to Vandergriff Toyota from now on to avoid sleazy sales people. They're the only ones I trust with my family and friends! They also host a luncheon for new car owners which shows how much they care for their customers! I have lots of friends who have also purchased their vehicle here and have had wonderful experiences as well. If you're looking for a vehicle, come check them out. You won't be disappointed! read more

It started out great, I contacted Vandergriff through their web site to get information on a Rav 4. I had driven the car and liked it. The Rav 4 wasn't my first choice, but if I could get a good deal on it I would buy it. After reading yelp review of this place, I decided it would be a good idea to get the drive out price e-mailed to me. I just wanted to make sure there wasn't any misunderstanding on the price. They refused to do that. Yet they continue to send me e-mails trying to get me to visit them. I've had plenty of other dealerships do it with out me evan asking. read more

I have got to say that doing business with Vandergriff Toyota in Arlington has been nothing but a great experience. I got my great and precessional sales professional Feras Hannun to thank for that. And of course, Miles has been nothing but great himself. Feras was with me from stop one since I first called in all the way through to finance. If there is anyone that made me appreciate this dealership, it's Feras! Very patient, helpful, & knowledgeable! I would like to thank you both Feras and Miles for this great experience I had there and for all y'all a hard work and a special shout-out to Miles for putting together an offer no one else can beat in the Metroplex! If anyone is looking for a pre owed vehicle or even a new vehicle, def go see Feras and he won't disappoint you! Thanks again guys! Y'all rock!! read more

Buyer Beware...Beware of "Eddie The pit bull Closer" Be sure to look over the offer sheet before you sign ..I recommend you shop before you buy..got a fair deal but caught some dirty practices..Won't buy there again read more

False advertising. Shady business practices. We made sure to confirm by email that the price of a car as advertised was correct and included all that it claimed to include AT THAT PRICE. Bait and switch. Added $6K to price once they had us in the building. Buyer beware!!! read more

Go figure with this dealership, the GM commented on my original review to contact him so he can understand what happened and try to help. I called and left a message 3 days ago and still no reply. Living up to their mediocre reputation and poor customer service. read more

I wish there was a way to give 0 stars. Had a verbal agreement, then filled out the credit app (I have great credit), and then they changed the deal. Simply a horrible way to do business. With so many options to buy cars, I'd go somewhere else with more business ethics. read more

I purchased a brand new 2010 Toyota Prius back in November 2009 from this awesome dealership. I received outstanding service from their sales team and management. Not once did I feel pressured into to purchasing anything I did not thing I needed; however, after listening to their professional finance producer explain all of their products, I really understood the necessity for an extended service contract. I accidently left my interior lights on one night which resulted in the battery dying by the next day. WIthing 30 minutes, I had a very nice techinican come to my home and repair the problem right there on the spot within minutes. I was so impressed. I wasn't even late to work. This is the first Toyota that I have ever owned and it won't be the last. I will definetely purchase it from Vandergriff again as well. They impressed me with their extreme knowledge about the technical & mechanical aspects of the Toyota product, their sales team are professional. friendly and approachable and finally. their finance department were professional and gave me many options regarding the financing of my vehicle. Thanks Vandergriff for the wonderful experience. You truly have my business! read more

I don't know anyone who enjoys taking a vehicle in for service. You have to take time out of your busy day, you have to wait, there is always some part that needs to be ordered, etc. That's because you have not been getting your car or truck serviced by the great team at Vandergriff Toyota in Arlington. The entire process is simple from start to finish. Schedule the appointment at a time convenient for you using their very user friendly app. You can even select a specific service advisor to assist you. Might I suggest my guy, Kenny Robinson. You will never find a friendlier, more helpful person. He will take care of everything. On my most recent visit, I showed up at the appointment time, Kenny met me in the service bay and we wrote up the order and less than 5 minutes later I was sitting in their spacious, comfortable waiting area enjoying a hot cup of coffee. He told me I was probably looking at a little over an hour to complete the work, but 50 minutes later I was checking out and on my way. My car had been completely serviced AND WASHED, in less than an hour. I didn't even have time for a second cup of coffee! My SUV is valuable to me, but so is my time. Kenny and the team at Vandergriff Toyota will make sure you enjoy both. read more

Want crappy service and people to hound you to no end? This is your place. I've purchased two cars from here and won't be doing a third. I'll be purchasing from Sewell from now on. read more

Prosper Bankesie and the Vandergriff team we're very helpful showing my family there cars. Service was amazing!!

I'm 62 years old and have purchased many cars so I've associated a car purchase to a dental procedure. Get it. I hate the entire process. Today I went into Toyota Vandergriff in Arlington and was happy from the moment I meet Kennedy. The entire staff is like dealing with a cruise staff, nonstop eagerness to make the transaction easy Smiles everywhere so you get the feeling that people like their jobs. The last car I purchased I wanted to take a hour shower to get the slime off. A little dramatic. I'm sorry but I love this dealership read more

Vandergriff Toyota - Car Dealers Near Me - Arlington, Texas

I love my Camry purchase this week, but am definitely having buyer's remorse!! After I got home, I still had my Vandergriff Toyota website up. I had come in and as it may happen alot of course, I was flipped to another car with a higher payment! You know, the 'ol bait and switch I think the state calls it! lol At any rate, when I got home the car I was switched to and the one I purchased was online for thousands less!!!!! Ouch.....:(:( read more

If you like to be bombarded by 5 phone calls a day then by all means give Vandergriff Toyota your phone number. I made the mistake of asking about one suv and the internet sales manager calls me every day now. I ignore his call day after day and he can't take a hint. 7 Voicemail's on my phone from him, not to mention the times he calls and doesn't leave a voicemail. I would answer but I'm afraid with this type of aggressive sales, he won't take no for an answer. One star for harassment. Jim will drive your customers away, Vandergriff. read more

I got my Corolla serviced and got taken care of by Debra Ryno. She was very friendly and attentive. I liked the vibe at the location.