I called them last week for a service and setup an appointment. They called me during the morning…read moreof my appointment to let me know they had a couple of emergency AC calls and if I was willing to move mine, which I had no objection at all. Bob came today and he immediately identified a problem with a component which he replaced. He tested both systems (AC and furnace) and in a couple of hours it was all set and done. He even offered me a coupon they had to lower my payment. Great service, very professional and mindful of keeping everything clean. I definitely recommend them.

Unprofessional. Lack of communication. Fixed my furnace on…read moreTuesday. Had a gas leak on Wednesday. Phil, the owner, was awful. Don't waste your money. Go anywhere else. I beg you.

I have a recording studio in my basement that has unfortunately been soaked by blown steam heat…read morepipes a few times over the last several years. To hire a boiler companies to come out and replace pipes is insanely expensive, and not really worth it if they are not working on the boiler itself. (I don't think the pipe cares who replaces it)! That part out of the way, after having major disasters in the past, and calling some local boiler companies (who I won't name), I tried Preferred plumbing last year and again this morn. They came out and fixed it before there was any damage. Unlike the boiler company who was scheduled out for weeks and let me stew in my own live steam. Matt, and Brett, and Cooper are the best! Great guys - they know what they're doing, and they don't waste your time. They're so personable, I probably wasted THEIR time talking to them too much! I'm so satisfied that I have decided to finally replace the waterline in my house sometime in the next few months, using Preferred Plumbing, because I completely trust them now. Not only were they quick to respond, they did great work, they did it well, and as usual, they came in at a very reasonable price. I grew up in Michigan, but I've only been back here since 2015, and you know how hard it is to find professionals that you can trust in a new town. I totally trust Matt and his crew, and I would suggest that if you have any plumbing/heating needs you give them a try. You will not be disappointed!

Have gone back to manufacturer if issues. Solid, Local and Matt B. is great! Had a few blips, but…read morewere corrected as necessary.

Daryl and his nephew did a great job on my furnace and air conditioner. very friendly and efficient…read moregot the job done when they said they would. cleaned up and explained everything and we plan on them servicing the furnace and air conditioner too. we've had it for a year and its been great! Karen Deau

I recently hired Nieboer Plumbing and Heating to install a mini-split AC/heating system, but what…read morestarted as a promising project quickly turned into a prolonged nightmare. The initial setup seemed competent, yet persistent issues soon surfaced, requiring four repair visits where each "fix" only spawned new problems--like refrigerant leaks, coil malfunctions, and evaporator failures not covered by their warranty. For instance, they charged $1,000 to repair an evaporator leak, only to insist two months later that the entire unit needed replacement at another $2,000--all while billing me for refrigerant refills every time. To make matters worse, their administrative handler was consistently rude, dismissive, and lacking in empathy, turning every interaction into an unnecessary burden. In conclusion, finding reliable HVAC services these days feels nearly impossible--true craftsmanship just isn't what it used to be. That said, the customer service at Nieboer is exceptionally poor, miserable rather; even the simplest conversations with their employees fall well short of basic cognitive function. unfortunately adding insult to injury.

writing for my girlfriend who had a $250 fan blower replaced in less than an hour and was charged…read more$900! Nieboer r said they followed "national pricing guidelines" and their hourly labor rate did not apply.

I've used Fleetwood's several times, including a new a/c system, and they were very professional,…read morefriendly and thorough, checking my heating system while they were there.

They did not pull my permit until 11 days AFTER installation. State of MI code mandates permits are…read moreto be pulled prior to any work done. I paid my deposit on May 7th, furnace was installed on May 20th, they didn't pull the permit until May 31st and that's because I called the office to ask about my rough inspection. Office staff LIED to me saying there was an "problem" with the permit. The "problem" was they didn't do their job. I was 3 weeks behind on my remodel because of this. When I called to speak to a manager, the owner (Nick) instantly attacked me saying I wouldn't be happy if they offered me a million dollars, they install 50 units a week so what did I expect and that he didn't want to work with me and he was going to come and rip the equipment out. When Fleetwoods FINALLY called the rough-in inspection, the furnace was NOT installed to code (no fresh air return) and there was a GAS LEAK. I didn't trust their company to finish the job so I hired another company. Save yourself time and stress and pick any other company that actually wants your business and behaves professionally. UPDATE: this is in response to the owner's (Nick) reply below. I copied his reply and added documents below so you can see for yourself the date the permit was pulled. There is copy of my invoice dated on May 7. There is also a copy of the permit- which you can see yourself was not requested until May 31st. I called the office about every 4 days checking on my rough-in inspection. The office staff lied and jerked me around for 3 weeks until I finally asked to speak to a manager- that's when the owner berated me like I was some kind of criminal for wanting my inspection so I could install my drywall and move into my home. I have text messages from the owner stating they called the rough inspection in (which they DID). I hired another company to finish the job after finding the furnace wasn't installed to code. I have documentation of all of this. My GC was the initial contact for the QUOTE. The invoice was paid and emailed TO ME and I was present for the full installation. I called the office several times to request a rough-in inspection and specifically requested that I be the ONLY contact for this job. They said they would come and remove the equipment if I signed a release- I do not trust them not to damage my home and/or reimburse my money. They then offered me a "discount" (which is only a fraction of my out of pocket) on this deal. Those are the ONLY options offered to me. I was supposed to receive a 10-year parts warranty on my equipment (listed on my invoice below) but they NEVER registered mine and now it's too late. My out of pocket expenses with the $ I paid another company, 3 weeks rent while the office was jerking me around, and an after-market warranty is $6,063- and that's NOT including all the stress and extra work I had to do to pass final inspection. If anyone would like to see further documentation proving my statements made here, please reach out and I can provide them for you.

We recently moved into our new house and gradually learned that we were not getting water from our…read morehot water heater into our furnace-installed humidifier properly. It's been very dry! Especially through the winter. I replaced the control module in hopes it would fix, but still no water flow. After countless manual pumps of a spray bottle to the new filter, I called Hometown and Tim answered right away. Corresponding conveniently through text from there on, he came out to do an assessment and provided a very reasonable quote for a faulty valve, which also happens to be out of code and should never have been used for the purpose. He was able to come out again same day, but I was unavailable, so he came again the very next morning and cut and replaced the piping within 10 minutes, showing me what was done and I am thrilled that the water is now flowing seamlessly. A musician himself, we shared some good chatter about shared interests. All in all, great friendly guy who identified the issue and got the problem fixed quickly. What's not to love about that? Thanks Tim!

Tim was able to come out quickly, diagnose the issue and repair. I was back to cooling within 15…read moremins. Highly recommend

Never again. My entire house had to be rewired. Old nob and tube taken out.l, to be replaced by…read morecurrent 3 prong grounded wiring. One week after " completing" the job, I had electrical failures upstairs. They came back corrected their mistake. Second week during a renovation project the builder discovered the old nob and tube wiring they said they removed was still intact and ACTIVE! Whitney came back out a second time and took care of the issue. Third week I went into the basement and discovered they had taken out all the light socket and electrical switches and didn't replace any of them. Five in total. In addition the " boss" adamantly said to take care of each of those three problems it would cost extra. Thank goodness I had a contract. emEnd if discussion. My son, had a very similar issue not knowing it was Whitney that I hired. Whitney sent out a plumber to fix a Clogged drain. My son used a plumbers snake and a few other things to remedy the problem clog to no avail. when the plumber from Whitney came, my son showed him where the clog was. Plumber said you need a snake to unclog it and I didn't bring one. Charged my son $250. My son said your website says free estimates. Plumber replied, estimates are free. This is a diagnostic fee. Good grief. I highly do not recommend this company

Al customer service!!!!!!!!! hired them to install a water softener and filtration system and…read moreinstall and vanity in our bathroom. We have had three separate issues from the that they have done and cannot get them back out here. AI AI when you have that a plumbing company has done that is now leaking on your brand new carpet and walls but completely remodeled house and you cannot get a hold of anybody. This is not a company you work with and clearly they don't really know what they're doing anyways. do not use!!!!!!!!!