Today 03/10/2026 I walked into Express looking like a bum and struggled to find business attire. I…read morewas about to leave when the polished young man elegantly dressed walked over to me and asked if I needed service. I believe his name is Mark. The service this gentleman provided was outstanding. My business was earned by the professional, knowledgeable, and genuine attitude he and the manager displayed. I will continue to give Express my business for quality suits and service.

Such a great experience. Received great customer service from Lily at this location. She was…read morehelpful from start to finish. She gave good recommendations and went beyond and above to help me find the right styles & fits. Thank you Lily!

Juanita was awesome…read more After going in and looking around for quite a long time and going up to the counter with questions, Im glad we did not wear her out. She was always polite and professional, and she helped us with our coupon situation. We had business in the area, and it'd been a while since I'd been into my favorite store, so I decided to get some necessary items for my closet. After looking at the sales racks and then the regular inventory, I finally came to a decision that that should do nicely. Our purchases neatly filled one of their large shopping bags. And we walked out with a smile on our face. Because everyone in that store gave us excellent customer service. That was from the minute we entered the minute we left.

Holy broken promises... I forgot that I promised to update!…read more The shirts I had tailored turned out great!

The in store experience was actually really good. The employee measured my kids feet got multiple…read moresizes of the shoes so that my three kids would be able to find their right fit quickly. The problem started when I wanted to come back to exchange for a larger size. They didn't have the shoe in stock and said they could order it online for me. They select the shoe on their iPad and had me put in my shipping address and payment info. Not too bad at this point, but 4 days later I get the package and it's the wrong color! I ended up ordering the right color myself and mailing the other one back

I love Vans, a seasoned vans fan. Without laces, with, slip ons... I've had them all. I wore them…read morethrough middle school, high school and still own them. I have my custom SF Giants Vans too. My family loves them too, we are a Vans Fam. I've been to many of the stores and outlets in the area, but recently went to the one in WC for my nephew. I really only buy gifts that are useful or thoughtful and buying him some skater socks on sale was both. Plus, I'm like the best auntie ever. It's a busy store in the little heart of the downtown shopping district. Hope to see them open soon after this shutdown.

Due to wide feet I find Skechers in wide sizes rarely. Often go out to Skechers outlet in…read moreVacaville, CA who have a very limited wide size selection. This store does NOT stock any wide shoes. How is anyone supposed to try on shoes in the right size? It's a total waste of time to shop here. I'm told by employees to order online. Great. Order, wait, and probably return. Makes me feel like the proverbial stepchild.

They have very few women's shoes in wide width. However, the employee who was working this morning…read morewas extremely helpful and patient. I would give him 5 out of 5.

I had a nice time trying to buy shoes for my granddaughter and my niece and nephew. Me and my…read moresister was acting old no know what Dunks are and some sp 23 or other editions. All those shoes look the same. Anyway, the staff was amazing! A'Kylah and the other young man whose name started with a " J" were awesome, patient, and friendly. Good trip!

Adrian had amazing customer service. Knowledgeable and very helpful. He went above and beyond what…read moreI've experienced in an associate in retail for quite a long time. And this footlocker had my shoes and ordered the pair they didn't have and had them deliver to my home at no charge. He also made that process easy peezy. Ty Adrian for having top notch standards I'll be back

Very good. Service was good. I'd recommend an appointment, I will next time. Not a problem it…read morewas easy enough to try on seperates and then when we pretty much figured it out, we did get some very professional service. I got it tailored there, just lengths, and it was ready when promised in about a week (I was not in a rush). Not cheap, but pretty nice stuff,

If I could give zero stars I would - expect no service if you're a person of color. Racist is the…read morekey word. Went into the store with my son to buy him a suit - no greeting, no service despite only 1 other customer and 3 sales associates. When one person eventually came over (thank you to the new girl), her colleague was clearly uninterested when asked to assist. The third associate didn't even make eye contact when asked how to get into a changing room. Amazingly, when someone else entered the store all 3 sales associates flocked to help. You should be able to guess which customer was one of color in this story - the one with no service. I refuse to give them my money. They made a fun outing into a racist case study - unacceptable.

I'm writing to formally express my disappointment with a very unpleasant experience at the BoxLunch…read morelocation in Sunvalley Mall, Concord. During a recent visit with my sister and boyfriend, we were browsing the store when a young female employee approached us to ask if we needed assistance. We declined, letting her know we were just browsing. She then proceeded to ask if we were shopping for bags for ourselves. Again, we said no, at which point I replied, "It doesn't matter, we're just browsing." My boyfriend then asked her where the nearest restroom was, and she did assist him. However, as he walked away, she muttered to my sister and me, "Good luck, you're going to need it." We were completely caught off guard by this inappropriate and confusing comment. Her tone and attitude throughout the interaction were standoffish and rude. I take accountability that we too started to act frustrated, we understand her job is to sell us things but as customers if we decline help, employees should definitely take a step back and just let us browse the store. Already frustrated by her persistence after we had declined help, her unnecessary remark escalated the situation. We asked her to clarify what she meant and questioned her behavior, but she began avoiding us. When we told her we felt her customer service was unacceptable, she replied sarcastically with, "Yours too," which only added to our confusion and concern. Shockingly, she then called mall security on us, claiming we were being disruptive. This accusation was completely unfounded -- we were not loud, or aggressive. There were other customers nearby who could attest to this. When we asked to speak to a supervisor, she stated that she herself was the manager. If that is indeed true, her conduct is especially concerning. A manager should be held to a higher standard, and her behavior was anything but professional. She also refused to provide her name when asked, so I informed her I would be taking a photo of her in order to submit a formal complaint. She objected, claiming she was afraid of being posted online -- despite already appearing on the official sun valley BoxLunch Instagram account. So out of respect I won't upload the photo I took of her, but I did find her on the main page and her name is Hailey. This contradiction only added to the lack of accountability she displayed throughout the encounter. On top of that we were asking her to provide us with a phone number to higher management to call in a complaint and she gave us 2 non working numbers and at the end just gave us the general customer service number. I've always enjoyed shopping at BoxLunch, but this experience has completely changed my view. It is extremely disappointing to see someone in a managerial role act so unprofessionally and disrespectfully toward customers. I hope this matter is taken seriously and properly addressed by upper management.

My sister, her boyfriend and I entered this store because it truly is one of our favorite places to…read moreshop at. We were specifically looking at a Hello Kitty Loungefly backpack. We wanted to know the price so my sisters boyfriend brought the backpack down and checked for us. The employee, Hailey, asked us "are you looking for something specific?" My sister answered her by stating "no, we were just wondering what the price was for this backpack." Since we had figured it out then we didn't need more help. Of course, as any retail worker knows, it is important to sell products but ALSO make sure that the customer feels comfortable enough to browse around the store freely. Soon, she asked us AGAIN, "are you looking for something specific" to which my sister answered her by saying "no we are just browsing." Instead of accepting that answer, she was persistent and then asked us a THIRD TIME, "but are you looking for yourself or for someone else" by now, we were a little confused why it took three times for her to ask something we had already simply answered that we were browsing. My sister then answered her by saying "it doesn't matter because we are just browsing." If we were shopping for ourselves (which we weren't, just browsing as it was stated) then us saying that we were browsing should've been enough. By now, we were just confused and wanted to freely roam the store as we didn't have anything specific we were looking for. My sisters boyfriend had to use the restroom so he asked her where the nearest bathroom was located. She did direct him and he proceeded to leave the store. Maybe she was upset that we didn't answer her question the way she wanted us to and led her to say out loud "Good luck! You're gonna need it" Now, if you are confused by this response then imagine how we felt. I responded by saying "what do you mean by that?" As I was genuinely confused. She then started saying in a very rude and condescending way that she was just trying to be helpful. Okay, let's round it back. So she did feel some type of way about the way that our interaction happened. Never in my entire life have I encountered someone who got upset by a customer stating "we are just browsing" I thought that was a pretty common response to being asked if we need help. We then repeated that we did not need help we were simply just looking. Is that so wrong? Given her tone and attitude, I then simply stated "You know what, I feel like you just gave us pretty bad customer service" .... Her response? "You have very bad customer service too" what?? I didn't know that I was on the clock. Immediately, even more confused than before, I said "what do you mean by that? She never answered me. Instead, she proceed to call mall security and told them that we were being "disruptive." Excuse me? I didn't know asking a question to gain some clarity was disruption but to each their own. The entire time she was very condescending. I did start to record the situation for MY own protection. It's my right. Once she saw this, she immediately started saying that security was going to take a while and we should just go. We probably could've just left but we knew we had done nothing wrong so speaking to security was something we didn't mind. Security then came and guess what? She started playing the victim mentality card, big surprise. She started mentioning some personal things she was going through in her life. Which, sorry to her but don't we all have problems we are going through? I really wish some accountability would've been taken but there was no remorse. She had no idea some of the things we are going through because instead of making things super personal, she should've focused on the actual situation at hand. There was complete deflection from her side. She even lied to security and told them that she said the "Good luck, you're gonna need it comment" to my sisters boyfriend who had asked where the restroom was at. Like okay? Even if it was that context, why would anyone tell someone that in response to them asking where the bathroom is. Thankfully, my sisters boyfriend did confirm to us later that she did not say that to him so it was directed to us. Again, why? I guess we'll never know. She even mentioned she is a manager so that made her behavior even worse. She never should have made it personal. I wish she could've just apologized for her behavior but she never did. Out of respect, I will not be posting her picture. However, I want to make it very clear that she mentioned she could not have her picture posted online because of some personal issues she's dealing with. However, if you go on their instagram business page which is a public domain -- @/boxlunchsunvalley Guess who you're gonna see on there? Yup, that's right. Hailey, the so called manager that was swearing she couldn't be seen in a public eye.

My daughter and I both got our makeup done for her birthday party and we had such a great…read moreexperience! Liz did my makeup and Lilliana did my daughter's. They were both incredibly friendly, professional, and did a beautiful job. My daughter's makeup matched her dress perfectly and it looked amazing in all of the photos. Since this was her first time having her makeup professionally done, and she usually prefers a very simple look, they made sure everything was soft, age appropriate and absolutely perfect. We were both so happy with the results. I would definitely come back for another makeup session before a special event. Thank you Liz and Lilliana for helping make my daughter's birthday even more special!

Came into Sephora for one main purpose, to get Armani Luminous Silk Foundation in my shade as I…read moreheard it is the best for mature skin. My old one just was not working for me any more. I started with Nely who scanned my skin, wow on technology. She saw exactly the shade I should try right away. In the midst of trying my first shade, Maha, relieved her as it was her lunch break. I really wish she could've waited until she finished with me, her customer, first. It was just a bit disorienting for me to have to switch. Anywayz, Maha was also nice and finished up with me buying the foundation, concealer, and corrector.