5 stars specifically for Gena!! You are a mf'n ROCKSTAR!! I stopped by this particular Van's since we were shopping in the mall. Having pretty good experiences in the past, I didn't hesitate to come in. I was immediately greeted and I headed straight to the kids shoes. As usual, I am ooohhh-ing and aaaahhh-ing over all of the cute colors and designs. Gena gave me some time to browse and immediately offered her services to grab some sizes I wanted. She was friendly, professional, and extremely patient. Extra points for the "patient" aspect. Thank you for going above and beyond, the customer service here truly is top of the line. There is more than one reason as to why this Vans continues to be my favorite location to buy/visit. Highly highly highly recommended. read more

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I came in this morning because the vans store from the outlets forgot to remove a sensor on a pair of shoes. I showed them my receipt for purchase and they saved me a drive to gilroy and even laced my shoes up! Service is amazing. Thank you to both of the staff who helped me today. read more

I have only praise for this Vans location. I come here usually just to buy my son shoes for school and Nick is always very helpful. Employees make a point to speak to customers and seem knowledgeable about the product. read more

Fantastic service and selection! Nick helped me and my partner and made great suggestions! He was friendly along with everyone else on the team . Always appreciate good customer service! Appreciate you guys!! read more

Trying to return shoes I ordered online. Told them I didn't receive a shipping slip or return slip was told they'll let me return this time even tho online it says just to show your order number and was told next time to hold onto the slips that come with order. How am I supposed to hold onto something I didn't receive???? read more

Pretty friendly staff. Someone working there name Sophie was pretty nice. There was a shoe I wanted not in my size but she spent some time looking for a shoe that looked similar. I didn't buy it but I appreciated the extra effort. Also, I asked to try on a shoe in some size and she also brought out a size a little bigger. She recommended I try on both for that recommended shoe. Really neat attention to detail here read more

Janet is so awesome. She's so nice and very helpful. She's so kind and cheerful also. She really made my day by helping me really quick.

Dear Vans, Thanks for being jerks and having the Christian Hosoi collection in your window, and thanks for getting me to order the hi's online and wasting extra money on shipping just to get them cause I thought they were a limited release, and finding out they crush my toes and have alot more padding than regular Sk8 Hi's. At least you have good customer service, and I thank you for that. 2 stars. -Jay read more

Really good customer service, people here are really nice and helpful, they show me every new and hot pair they have and they are very nice when i asked for help. read more

The customer service at this Vans is very consistent: GREAT. I wish I asked for her name, but I believe she was the mama her that helped abs the associate at the register last Sunday with my points and the masks. Very sweet, very kind, very understanding. The entire staff is great. Moses is great, I was in there a few times during the week getting shoes for my family and had to do some exchanges for the kids and such and he remembered me, even with a mask on. Chris was excellent!! When my husband and I were there deciding over high tops and comfort Cush, he explained every detail about it. Asked us about our lifestyle and our activities to make sure we were making the right choice for the shoes we wanted. I hope your store GM sees this review and gives your staff a special treat or bonus or something, you all deserve it for the service that you willingly provide with a smile each time we come in! read more

First of all, i'm ridonkulously pissed off with this Vans store. I walking in hoping to find a pair of Rio Red Vans Half Cab shoes, but to my upset i did not find it. An employee was there being helpful enough asked me if i needed help. (Thus the 1 star) I told her my situation and how i wanted a specific shoe and she helped me. She then told me i'd be able to order the shoes online and have it shipped FREE to the store location. HURRY! :D...Not so much.... We finish making the order on their store computer and i'm out the door happy that i'm going to receive my one of a kind Rio Red Half Cabs. Here comes 2 weeks later and i still have no clue where my damn !@#$%^& shoe is. I walk into the store with my receipt, and email confirmation that the shoe had been shipped to the store. Apparently, nobody in the store has an idea where my shoe is and that i should contact their corporate office for help. Now i'm really pissed off. Now after a quick 2-3 minutes on the phone, the lady only concludes to tell me that it will take a month process with their lost item crap policy ONLY to get my money back... NO @#%@#@# shoe.... keep the damn money, have a great time coming here. read more

Worst coustomer service ever!! Came in to return a pair of shoes that were given as a present. I did not have a receipt so i was expecting store credit.nooo!! Tall girl with dark hair behind the register said i needed a reciept. what!? Really valley fair or oakridge vans never gave me the bs this one chick gave me.. she was rude gave me attitude and she sucks and needs to get fired there is somone out there willing to do her job and give good cousmer service. hate this vans id rather drive out of my way to another vans knowing ill be treated good. read more

I love vans and I must say all my shoes are vans. So it's sad to give them such a bad review. But the people are rude. They need to rehire new people. I called to see if they had the hello kitty shoes in my size so I didn't have to waste gas. I called And asked them a girl says something to the guy and they both laughed and hung up! NOT HELPFUL AT ALL! this place is horrible read more

Great customer service! Love how attentive they are with every customer. They even double check their back stock room to make sure they carry your size, not like how other locations are where they give you their "whatever we have out is what we have left," spiel. read more

Walked into the store on a Friday and my trip there made my Friday even better. Right when I walked in I was greeted with smiles from the whole staff! Jocelyn was the person who helped me out, she did an amazing job!! Definitely coming back because of her! Thank you! read more

Great service. Came in. Got what I want. Shawn even laced my shoes for me without me asking him to.

THEYRE NOT CLOSED, they're open during construction!!!! Michelle & Jesse are the sweetest and nicest people in the store! If you head to that store make sure you spend some time with them! read more

Great staff and customer service, always walk out happy, store is clean, to all vans slip ons fans, i suggest the Vans Lite editions, best slip on yet read more

I went to this Vans store the day before school started. The store was so crowded. Still I was able to get three pairs of shoes fitted for my three kids. We were in and out of there in 20 minutes! read more

The Staff is so friendly, came in to the store a week ago and they worked so efficiently. Always smiling which makes the atmosphere friendly, definetly better the best Vans store in San Jose. Love the shoes that I got! read more

sooo i have two parts to my review. part 1. my initial visit. i am a huge vans lover. sk8 highs, classics, authentics. got em all. although i live less than a mile away from this store i never shop here really. so i came in looking for some chukka lows that i haven't found anywhere else. the guy helping me out (he has snake bites) was absolutely awesommme! no lie. i'm a very picky shopper especially when i'm buying shoes that cost more than the normal $45. anyways. he got me whatever shoe i asked for and even brought me extra sizes just in case the ones i asked for didn't work out. after about 35 minutes i was ready to check and to my surprise the chukkas were on sale! ohhh yeahhh. i walked out with my chukkas and some classics. i was very impressed. on to part 2. my return visit. even though i took forever checking sizes and trying on shoes my dear shoes were killing me, my feet hurt so much that i knew it wasn't cuz i had to break them in. plus it was only my right foot that hurt. so i called to see if i could exchange worn shoes and to my surprise you can (if you have the receipt & box) so i went in. i returned the classics cuz i just didn't like how they looked on me. i asked for half a size up in the chukkas and they didn't fit right either. so another half size up finally felt right. size7. anyway. when i first got in there the girl at the register looked a little bothered. but of course no one can resist my charm and soon enough we were chatting away about nonsense. she helped me pick out a belt and some laces too. all in all. i think i found my new favorite vans store. oh btw, sometimes it can get a little crowded so be patient:) read more

THIS STORE IS HORRIBLE. Not so much the store but one of the "managers" I hate. She is a Caucasian female around 20 years old. I had walked in at around 4 and bought these checkered vans which I tried on IN THE STORE and asked if I was still able to return or exchange if I did so. The lady at the register said it was totally okay! I went home and only opened the box to show my mother and we both agreed we did not like them. Did not take them out of the box! Drove straight back for this lady to complain that they were "worn". I don't understand how she was so certain I had worn them. She said they were covered in dirt and I looked COMPLETELY PUZZLED. I asked her to point the dirt out and she pointed at the GLUE OF THE STICKER that stayed on. Of course it was dark because they gave me the one that was on display ! I even took a picture before I bought them and when I went back the shoe was not there or replaced. I was furious. She also pointed at the very top of the shoe (mind you she is referring to the bottom of the shoe) in this small space where dirt could not possibly be stuck. It was the material of the shoe which was sort of stretched out and it was the same color of the bottom. She then proceeded to yell at me and told me they were completely worn so I told her "I only tried them on in this store!" and she had the AUDACITY to tell me it wasn't her floor! She literally said that her store was spotless of any dirt. I would avoid coming here. I went to Oakridge to exchange them were they assured me that lady was insane. read more