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    Vanwood Cleaners

    3.9 (68 reviews)
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    Updated a few days ago

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    Services - Vanwood Cleaners

    Clothing alterations

    Clothing mending and repair

    Clothing reproduction

    3 More Services

    Custom tailoring

    Embroidery

    Laundry wash and fold

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    Recommended Reviews - Vanwood Cleaners

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    Thread popping out of the jacket when this is a brand new jacket. Wasn't there when I dropped it off.

    1 Star (would give 0 if possible) I brought in my brand-new jacket for a simple dry clean, and it came back dirtier than when I dropped it off. There were hairs all over it -- not mine -- and a loose thread that wasn't there before. When I asked about it, the woman at the front argued with me and said the hair must have been from "other items in the machine," which honestly makes the situation even worse. If I'm paying for a cleaning service, my clothing should come back clean, not covered in someone else's hair and with new damage. The lack of accountability and unprofessional attitude made the whole experience even more frustrating. I will not be returning. Save yourself the hassle and go somewhere that actually respects your clothes and your time.

    Terrible hemming of shirt
    Stephanie S.

    Yikes, would not recommend the tailoring here. Got a shirt hemmed and it's crooked, thread is sticking out, and you can see where it was originally sewn so now there's holes. Also, the choice of color for the thread wasn't even close to the original.

    The darker one to the left is the one they "altered"

    I have experienced really poor service, a terrible job on alterations, and the epitome of unprofessional behavior in my interaction with the employees here. I wouldn't ever go HERE FOR ALTERATIONS. THEY'VE HARASSED ME IN VARIOUS ATTEMPTS TO GET THE REVIEW REMOVED. I brought in a total of 6 pants to get dry cleaned, and I wanted 4 of them altered slightly. In the alterations I received back, they've totally messed with the entire integrity of the pants I had brought in. And after spending $165 on getting 4 pants altered here, i feel that all 4 look like I went to the flea market to shop. I brought in pants from Nine West, Zara, and Wilfred which were altered by someone I never even got to meet with in person named Sofia (who apparently doesn't come in?) and she's made a mess of my pants and gave them back looking nothing like what I had addressed and discussed with the lady at the front desk. When I went back for the first time, I was excited (even tho I was spending so so much to get only 4 pants altered) however, I was given my pants without any pleats in them, after I had specifically told her I like my work pants pleated. (Isn't that a given at a dry cleaners any way???) but once I got the pants ironed correctly I noticed why they were not originally given back to me with pleats because when altering them, they messed with the front waistline and attached the center pleat to the side pockets. When I tried to tell them, they said they wouldn't do that - but I spent so much time doing my research after this and I was not able to find any pants available for purchase with pleats coming out the pockets so I don't see how what they insisted was even possible. I definitely didn't bring them in like that and it shows through the various strings and seems that are altered. The whole tag of my pant is somehow missing. Then they refused to fix my brand new pants, which honestly they cut up so much that they don't look like any pant I own (to the point where they have me drive back home to bring the same exact pant back to them, because I had two of them, and they're telling me it's not the same because one is obviously older duhhh but also because it LOOKS NOTHING LIKE WHAT THEY WORKED ON.) to the point where my entire tag is missing u can't even tell it's from the same store.... It was so ridiculous to stand there as they told me that I brought them the pants like that. There is absolutely nothing on the market that comes like that. Absurd. And then they started threatening me saying they were going to call my dad like I'm sorry but what does that do, will u finally acknowledge the mistake then? I'm just really sad that after a month of back and forth I have spent $165, and have no nice pants to thank for it. Like all of them were better off not being touched at all by them. Now I'm out the pants and the money, and these people were so so rude to me. Blatantly telling me I'm wrong even though the pictures speak for themselves. I hate writing reviews but I am now going to encourage it for all dry cleaning services bc it's important to know the level of work you're going to get back. I'm assuming people have had horrible experiences since the ones on here written 4 years ago, but haven't posted. And hey if you like this level/style of work as seen in my attached pictures... more power to u. I expected the team to have expertise in the shape of classic wardrobe pieces such as TROUSERS, however I was left completely disappointed and felt that they did not treat me or my items with respect. The level of workmanship is below average on all the pants, especially for the price. All the seams they've worked on have been problematic in more ways than one, I would be here all day if I showed you the other 3 pants not pictured. Also. They still have both pairs of the Zara pants (pictured) I brought in today so they can ask miss Sofia what is going on. Will update on one week as to what I receive back. EDIT: DO NOT LISTEN TO THE POSITIVE REVIEWS ONLY, they harass their customers to get bad reviews removed!!! Attached is the proof of the texts sent to my dad (whose account info is on file) I did not abuse anyone, despite what they are claiming. I encourage them to post all four of my encounters with them over these pants.

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    6 years ago

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    9 years ago

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    5 years ago

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    4 years ago

    Thank you so much! Great place! They did my suit alteration and pressed it in the same day! Great prices and service!

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    8 years ago

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    8 years ago

    They do a good job and the prices are competitive. They still don't know my name after 4 years, but that's not the most important thing.

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    9 years ago

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    7 years ago

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    8 years ago

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    6 years ago

    Is there any way to pick up my dry cleaning? If you can please message me back letting me know either way. Thank you

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    6 years ago

    I need to pick-up uniforms for work and I need them before Friday. When can I get my clothes?

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    12 years ago

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    9 years ago

    My wife needed a dress altered for a wedding and had to be the same day. They were great and got it done on time. Thank you

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    8 years ago

    Come here often and they always do quality work for a fair price. Kay and her staff are always very friendly and helpful!!

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    7 years ago

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    Page 2 of 2

    Ask the Community - Vanwood Cleaners

    Review Highlights - Vanwood Cleaners

    From Teresa to Haseena, I was always treated with the customer is always right mentality.

    Mentioned in 11 reviews

    Read more highlights

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    Overall, I'm a fan of this place. Our washer/dryer has not been working and management takes…read moreforever to fix things at my apartment complex. I've been here twice now. I love most things. It's very clean, the machines are new, the machines clean well and quickly, plenty of carts and space to fold. You can bring detergent pods which is awesome. I was nervous that I'd have to buy liquid soap. They also use a card instead of quarters which is convenient for me. My only issue is with the card system. You can load credit on the laundry card via a debit card, credit card, or cash. However, the minimum you can add is $10 which is frustrating. We added $40 to our card. Turned out we needed $41 to finish our laundry. We couldn't just add $1. We had to add $10. So I docked it one star for that inconvenience. Also sharing the prices below as of July 2025. Washing Prices (Regular | Premium) $10 | $10.50 Extra Large $7 | $7.50 Mid-Large $6 | $6.50 Medium $5 | $5.50 Small Extras include "Heavy Soiled" for $1.00 and "Extra Rinse" for $0.50. Drying $1 x 20 minutes Large $0.75 x 20 minutes Medium

    The elderly hillbilly man who works there was extremely rude to my child and I. As first time…read morecustomers, I was delighted to see such a family oriented place with a play area, toys, and many kids to play with. My 4 year old son quickly ran over, engaged with the other children, touched a couple of toys and placed them back on the ground where he found them. He lost interest very quickly and came back with me. Everything was a mess when we arrived; toys scattered everywhere; other kids playing. After my son and the others cleared the area, we were screamed at in front of all the other customers "IS YOUR KID GOING TO CLEAN UP OR WHAT?!" I replied "Sir, he put everything back exactly the way he found it. I was watching him very closely. The area was a mess when we got here.. And why are you screaming at me??? That is very unprofessional way to handle customers and their children". He replies (still screaming) "WELL JUST PUT AWAY WHATEVER HE TOUCHED AND LEAVE THE REST THERE. JUST DO HIS PART". I asked him why cleaning was only being enforced with my son? Why was he being singled out?? I asked who was in charge and if there was somebody else I could talk to. I was extremely offended but trying to keep my composure. I came to this laundromat based on positive online reviews. He told me that he was the only one in charge, which was disappointing. I am not sure why they would hire somebody who looks like a homeless drug addict with terrible customer service (and dare I say racist???) to represent their business ‍

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    This laundromat is clean. They have a security guard for protection. Customer service was great!…read moreEasy to use your coin-less card. Only caveat is washers are pricey $2.99 or $3.99 Drying is at $1.99 for 28mins. Definitely is humbling to know there is an extreme convenience to investing in your own washer and dryer. But nonetheless, I would recommend the is laundromat for sure. I'd come back here again.

    Let's face it, everyone occasionally needs a laundromat for whatever reasons, mine was washing a…read morecomforter and drying it properly. You see, putting things that big and heavy in a washer at my complex would kill the poorly maintained machines. I know a few neighbors come here so today was my first time. In general, Chicago and University is a sketchy to eccentric intersection. The sidewalks are always stained with who knows what, so tread carefully. The parking lot is another hazard, and you're probably wondering why I gave this place 4 stars, right? Well, in the therum of 'no choice', this is actually one of the better options in Riverside. Inside it's huge, clean, well organized, and brightly lit. I saw people cleaning the floors and machines, plus, there's a security guard. As a first timer, I needed a debit card, which is .50 one-time, just don't lose it, plus a 3% transaction fee, which was negligible as I'll illustrate, and you can check your balance at the same kiosk. I figured $20 was enough to wash and dry the comforter, and my credit union revealed that the total cost was $20.60 including the fees. mentioned. Looking back, I should have used the so-called 80lb machine because the 100lb in front was bigger than needed, and a little over $12 was deducted. On Tuesday and Thursday those machines are $2 less to use, according to a big banner. I found the machine was really good, though and faster than expected. It gave me a little time to grab lunch around the corner at Canton Chinese Food. The comforter was clean and easily transferred to the large dryer without using a provided cart. That's when I discovered someone's panties were still in the washer when I used it. I left those on top of the machine BTW. Finally, the dryer was pretty inexpensive, a few dollars maybe, and in 29 minutes it thoroughly dried without feeling scorched on the high setting. All-in-all, it's a necessary evil, but this spot seems like a good option for me in the future.

    Vanwood Cleaners - sewingalterations - Updated June 2026

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