Honored my appointment time and car was ready to be picked up at the time given. Honest business…read moreand prices are more reasonable than that of similar shops.

Super professional and friendly, very reasonable turn around time, and charged me a solid chunk…read moreless for brake replacements than a dealership would have. I will be coming back here for any future car repairs or maintenance.

We brought our 2006 Prius here when our battery failed. We read a few positive reviews here, and…read morenoted that they "specialized" in hybrid repair. We paid for the additional 1 year warranty... which was fortunate since the repair failed a month later. We brought the car back in, and we were told to expect it back in 3 days. They kept our car for over 2 weeks. Now, the new battery has thrown another error code... i contacted them to schedule a visit, and they ghosted me for a week. I still haven't heard back from anyone. Avoid dealing with this business.

If I could give 0 stars I would. Do not take your vehicle here. I took my car here to get the…read moretransmission replaced in March of 2025, I am having transmission issues already, October of 2025. To me it seemed like the transmission was never replaced, there was ongoing issues. I recently took my vehicle to another mechanic due to my transmission issues. He thinks the transmission was not replaced due to the service tag matching the original transmission that came with the vehicle. If this is fact this place stole 2k from me and falsified their work. DO NOT TAKE YOUR VEHICLE HERE!

The staff went above and beyond to make the deal happen! The finance manager was great and super…read morepatient with our bank who was being frustrating. I was kind of shocked when I came on here to leave a review and I saw all the negative reviews because we had such a positive experience. We have only had the car a couple days, and will update the review after having it awhile.

The labor charges in the service dept are so expensive :( I…read morewill need to review labor charges else where especially these days when everything is going up, especially gas, so need to stay on a budget.

Easiest car buying experience ever. The cars are well maintained…read moreAnd very good prices

I can't recommend Dollar Car Sales more! Fair pricing, low-pressure sales and a feeling that you're…read moregenuinely taken care of. Special shout-out to Jeff and Gary who navigated a frustrating and challenging situation with BECU in transferring payment. They were available to me, even outside of office hours, to explain what was happening and calm any worries I had. (This situation was 100% not their fault...) Thanks so much for helping me with my trade-in and for getting me into a car I love

My husband and I stopped in at Toyota to look for a Rev 4 hybrid. Sales person Eric met us at the…read moredoor and quickly treated us like Royalty. The whole experience made us feel like we were important. A car for my husbands 91st birthday. He is So happy with the new car proudly parked in our garage. Sharon Kraupa

Whatever you do, don't schedule at their service department. I've been sitting here for 6 hours and…read morewas just told it's not going to be ready for another 1.5 hours at least. I now have to leave without getting the service I was scheduled for because I have other obligations, and they refused to give me a vehicle for the evening. Phenomenally bad customer service. Absolutely no heads up about how long this recall would take. An entire day wasted. We had originally used Costco to buy the vehicle, and it took a year for a Highlander with the camel colored leather seats to come in, and then they still took up a day of our time going back and forth, which is exactly what the Costco route is supposed to avoid. I'm beginning to see why everyone says that Toyotas are great cars, but the dealerships are horrendous.

It is really good and the customer service is great Valentina Lopez is recommended she had the…read morebest customer service and was able to help us get everything settled quick and easy

Bad customer service by Darryl. He made an offer for $16k. We agreed on 17k then claimed the next…read moreday 2 tires were needed. I said that's about $400 he claimed a $1k difference in price for 2 tires. He never wanted to offer the $17k only the $16k but wasn't a honest enough employee to just say that. I said this sounds F up to be changing it after I have signed all the papers-- he immediately said no deal & walked off rudely. Completely unprofessional & sensitive behavior from him. Do business anywhere but here.

Although they did not take care of it in the first time, I brought it to them, they did repair an…read moreissue with the right passenger front window that was making noise, but unfortunately, they did not repair the back taillight until I brought it to them second time, but they did do it under warranty for which I'm grateful. Thank you. You guys for helping out.

Brought my 2023 Chevy Bolt EUV in for the 1st time today for a multipoint inspection, tire…read morerotation, rear wiper blade replacement (all listed as free services on the web site) and cabin air filter change (listed @ $110). Decided to also replace front wiper blades while I was there. Burien Chevrolet charged me a WHOPPING $141 to replace the front and rear wiper blades! Front: $63.83+$48.71, rear $27.46! They also charged $113.44 to replace the cabin air filter, not a big deal. I left feeling uneasy at the high cost. After paying, I'd asked the tech, MIke, if these GM blades came with an add'l warranty given the astronomical price and was told "No," just the standard 1 year warranty." When I got home, I went to Burien Chevrolet's web site and saw that the cost to replace front wiper blades was $69.95 (see screenshot) so I called to ask why I was charged 2X what their web site listed. Mike said I need to come in to resolve the issue with the Parts Dept as he "'doesn't control parts pricing." #1: I don't understand why I have to make another in-person trip (and deal with freeway traffic) to resolve a simple parts pricing issue when the Service and Parts Depts are right by each other. #2: There is simply NO excuse for parts pricing that is double what the company list as its prices, both on the web site and over the phone. Note: I'd called Burien Chevrolet 3 weeks ago to compare service pricing among nearby Chevy dealers then left for a trip out of the country to deal with a family health emergency. I just found my notes after stewing over the outrageous wiper blade price I paid! #3: After reviewing the bill at home, it looks like Burien Chevrolet didn't do the tire rotation either as it wasn't listed as a line item the invoice

I saw online (both their website and Autotrader) that they had a Ford Expedition that fit within…read moreour parameters. I called them a half dozen times on Saturday and the phone just rang and rang. Finally, Sunday morning I was able to speak to someone and confirm that the vehicle was there and available for a test drive. So, we head down to Burien, and when we get there are told that the car is there, but can't be driven. It was broken down and they hadn't had a chance to repair it yet. Why, why, why did they waste my time driving down there if the car isn't available to drive, let alone buy? They kept trying to push on onto another Expedition with much higher mileage, even telling us that it drove much better than the one we came down for. Well, I didn't want the high mileage one, and now I don't want the original one since you just told me it drives poorly. We left, and will never return.

Not only did they not try to talk me into buying something I didn't want, they actually offered me…read moreother cars that were lower in price just to make sure I knew all my options before deciding on a vehicle. Helpful at every step, friendly, definitely not pushy, willing to work with me on a payment plan that worked for my budget. I definitely recommend working with this dealership if you're in the market for a new (used) vehicle.

I had an absolutely amazing experience purchasing my Lexus RX 350, and I want to give a huge thank…read moreyou to Wineska in Internet Sales Management. From the very beginning, she was honest, transparent, patient, and incredibly thorough throughout the entire process. She never made me feel pressured and took the time to answer every question I had. Buying a vehicle can be stressful, but Wineska made the experience smooth, comfortable, and exciting. Her communication, professionalism, and genuine care truly stood out. I also want to recognize Juan and William for being so helpful, welcoming, and professional during the process. The teamwork between all three of them made this one of the best car-buying experiences I've ever had. Thank you all for going above and beyond -- I absolutely love my Lexus RX 350 and truly appreciate the outstanding customer service!

BUYER BEWARE: A good…read moremajority of the trucks on their lot have been imported from Canada. If you don't already know, Canadian roads are VERY hard on cars/trucks and often have rust problems. I almost fell into this trap. I was very close to buying a truck from them, but wasn't made aware the truck was imported from Canada until I was almost done signing for it. There must be some sort of law that mandates dealerships to disclose imported vehicles. I stopped the signing process and went and looked at the under belly of the 3 year old truck I was about to buy and it was completely rusted out. No deal! It would have been nice if this dealership was more up front about this. It felt sneaky. I should have done a better job of looking at CarFax instead of trusting the inspection report that was provided to me. It felt like the finance manager was trying to get me to rush through the signing process so I wouldn't notice or question anything. Later that night I went on their website and saw that almost every one of the trucks listed have been imported from Canada.

Promised and they delivered on time!…read more I recently purchased a 2011 Lexus IS 250 from Auto's Only on Saturday and part of the deal was to get the brakes replaced as I was informed from the beginning by my sales rep Shahin they needed work. I worked a deal with the manager Chris who contacted General Manager "Han Nguyen" and the Service Manager "Cuong" to replace my brakes in a short 3-4 days notice with a "Due Bill: Worked Promised To Be Performed". Monday I dropped off my car at the Burien location and was holding my breath that they would actually get this done timely with a good job. We called in to get the status updates and the sales rep "Herschel", I hope I got his name right, was super helpful in relaying that my car would be done Tuesday and the things they are replacing to make sure it is braking top notch. It's Tuesday and we get the word that my car is done and go to pick it up. At the door was "Herschel" who greeted us and asked how he can help. We let him know we came to pick up the car in which he took us to meet the GM Han and service manager Cuong who were both friendly and informative of the work that they got done. I can't say enough how happy I was with how fast they got the work done like they said they would and how great my car not only looks but drives like brand new! They replaced all the rotors, pads and one of the calipers. I am super impressed with both locations from the quality of my vehicle, sales process and service department. They delivered on all aspects which is rare from my past experiences with other dealerships. I highly recommend to give them a shot if they have a vehicle you are looking for. Thanks Auto's Only from me and my happy wife!

In December, I identified a vehicle that my son was possibly interested in purchasing and, prior to…read morecompleting the sale, requested that two issues be addressed: a hanging headliner from the sunroof and a concern related to the trunk. On December 16, I received a text from Noel confirming that the trunk had been cleaned and dried. On December 17, I received another message stating that the headliner was being replaced and that the part had arrived. On December 31, I returned to complete the paperwork and noticed that the headliner had been completely removed but not replaced. I was told the issue would be checked on, and it was noted on the due bill. However, when the vehicle was later picked up by my son, the headliner issue had still not been resolved. I followed up with Noel to schedule a time to have the repair completed and was initially told they were unable to do it but would check again. After following up again, I was ultimately informed that the vehicle was being sold "as is" and that the repair would not be completed. I then contacted the manager, Anthony, who said he would speak with Noel and get back to me. I have not received any follow-up communication. At this point, the concern is less about the headliner itself and more about the principle. Commitments were clearly communicated prior to purchase, documented, and then not honored. Following through on agreed upon repairs is a fundamental aspect of good business practice and customer service.