It was my first time leasing a car, Jerry Hobbs answered all my questions, showed me how to work all the buttons in my car and was extremely helpful! I highly recommend varsity ford they were all very nice people. ONLY downside was all the construction going on in the showroom, everything was done in a trailer which was "different". But overall I would return and highly recommend!! read more

I walked into Varsity Ford ready to buy a car. As eager as I was, I never would have guessed that it was gonna be so easy, and I was going to get such a great price! Ed was easy to work with and worked with me to get exactly what I wanted in the price range I needed. I got a gorgeous blue 2017 Escape - two weeks later it drives wonderfully and I am so happy with my choice. I appreciated that Ed didn't try to up price me, or pitch me. He was very straightforward and honest. Thanks, Varsity Ford! read more

I used Jon Byrd as my sales man. He was great. Picked me up personally so I could pick up my vehicle. The show room is very nice and is in a good location. read more

Worked with Matt Stanford to buy a new car today. The customer service was fantastic. He sent me a rental car so I could get to the dealership. Answered all my questions with patience. Best experience I've ever had at a car dealership. read more

I had an appointment and they got me right in on schedule, even though it was super busy. The staff were very friendly and the waiting area is comfortable. They said it would be an hour to an hour and a half, and I got my car back in an hour. They gave me a list of things to watch for but told me I could wait on them, no pressure to do them right away. All-in-all it was a great experience and I'll definitely be back. read more

Just leased my third vehicle from Varsity. My wife and her family have been leasing/buying vehicles from Varsity for years and I know why. My sales guy Matt always does a first class job. read more

I took my vehicle into VarsityFord for an oil change and the service was fine. They were prompt and courteous and provided shuttle service to my home and back to the dealership when my vehicle was repaired. However, I was extremely disappointed by the fact that my 3+ year old (31K miles) Edge had a leak in the power steering line and in a rear shock. I have had countless Ford vehicles over the past 50 years and have never experienced failures like this in such a short term of ownership!!! I am buying a new vehicle in the next two years and currently I am not considering a Ford product. read more

They did everything they said they would. Not as fast as a quickie lube place, but I wanted my investment to be thoroughly checked out by a trained technician, not some minimum wage oil changer. Piece of mind for me, good maintenance for my whip. I expect to get a lot of miles out of it and this is a good start. read more

Always professional and take time to explain what's needed without pressure. One of our favorite service departments.

We have been dealing with Varsity Ford for about 3 years. Our salesman, Mick Schurbring, is the best sales person I've ever dealt with. The service department is the best too. I have never had a bad experience there. From asking questions about features of our new car, to having it serviced, everyone has been very cheerful and courteous. I don't think I would ever go to a different dealership for anything. read more

You can buy a F-150 almost anywhere, but sooner or later you will need service! Mike Collins takes great care in getting me the right service for my F-150, the Explorer and the Focus. And when I need a ride home Gina will get me there safe and sound. So remember the next time you need a new Ford, consider Varsity, Because there customer service is just getting started your purchase. I know I have been doing business with them for almost 20yrs. Raymond J. Heinrich Jr. 3rd Shift HVAC Maintenance Mech John Dingall VA Medical Center read more

I took my 2013 Escape in for scheduled service. The service tech was helpful and very efficient. I was able to check in quickly even though there were many customers that morning. The service tech called me when the car was ready for pickup and everything was completed as promised. Service like that makes it easy to go back! read more

The collision shop took my insurance (preferred vendor for State Farm), used OEM parts, color matched the black so I can't tell the difference (Focus 2012 bought used from Varsity - no deals on the price, BTW -- cold flat no negotiated price with cash sale). But it took a long time to do the collision repair job (front bumper, hood, side panel and roof) -- 8 days. It needed a steering column "harness" replacement -- see ASI-32314 -- that had taken over 2 months to come in. I had to call back on the 10th day to find out it was ready instead of them calling me. I haven't used them for service yet. Cautious to do so. read more

Matt Stanford has sold our family many new cars. We cannot say enough good things about the entire Stanford family. After 25 years of doing business with them you start to feel like family. Matt picked the truck up to do its first oil change for FREE ( just one of the benefits from Varsity ). When they brought the truck back it looked like the day we took delivery of it. Got to start the "Love this truck" experience all over again. Thank you! read more

I just recently bought my first car at Varsity Ford and they made it as easy as possible for a young adult to jump over all of the hurdles that are necessary when purchasing a vehicle. Joe Cirabisi was the salesman who helped me throughout the process and I would recommend him to anyone! read more

We just signed a lease for a 2016 Ford Explorer and I can not say enough good things about our salesman, Dan. He is hands down the best salesman we have ever worked with! On a recommendation, we went to Varsity Ford from our home in Ohio and we will continue to make the 3 hour drive for all our future vehicles. Dan worked hard to get us in to the exact car we wanted at the price we wanted and we will recommend him to everyone we know looking for a car. read more

Excellent service. The service adviser promptly met me when I drove in, explained the work, and met me to explain the results upon completion. The work was completed on time and at a surprisingly low cost. read more

I recently was referred here by an insurance company to get an estimate for a repair. I called their collision department twice and left messages to try and set up an appointment. I waited several weeks and never received a call back to either message. I decided I would just show up one day and see if I could get an estimate. They took a photo of my car and said they would get back to me with an estimate but -- you guessed it -- I never received a call. It looks like many people have had a great experience with this dealership, but my experience was highly frustrating. I will be getting an estimate and repair elsewhere from an establishment that is more responsive. read more

Varsity Ford offers the most professional customer service anywhere I have ever found in the auto service industry. Of course they do the basics: provide qualified techs, get your work completed on time and provide a shuttle or a loaner, but they go above and beyond to make sure their customers are satisfied. I had an insurance issue relating to my car and Varsity Ford took on the problem and worked hard, on my behalf, to get the issue resolved. I was amazed. You can trust them to take good care of you. read more

Set up an appointment this morning to view a car. When I got there with cash in hand, they had sold it to someone else. I will be taking my business elsewhere. read more

Wow - couldn't believe how they treated my wife. I was reading somewhere that Ford, Chrysler and GM are the only companies who advertise employee pricing. She was looking at a Focus. The non-employee lease was over THIRTY PERCENT more. Why does a company penalize their customers. I can understand a 10-15% discount but 30%??? We ended up going with a big3 competitor. read more

I felt that they have a good selection of vehicles in my price range. After spending most of the salesmans time this afternoon. I finally deciding which car I liked. My bad credit was the only negative . I am sorry I wasted their time. read more

I recently leased a 2015 F-150 from Varsity Ford. Matt Vodry was my salesperson and the entire experience was top notch from start to finish. They even delivered my new truck to my work place! I will use Varsity Ford for many years to come and I would recommend them to anyone. Everyone at the dealrship is friendly, knowledgeable, professional, and at the top of their class. Thank you Varsity Ford for everything that you have done! read more

Received excellent service at Varsity Ford today. Took my car in for the "Works" and got it back earlier than promised. The great group of people that work there make me want to continue to have my car serviced there. read more

I've purchased or leased 5 vehicles from Varsity in the past 20 years and have been very happy with the sales/service experience. I would recommend it to anyone. read more

Great Service! I really appreciated working with Aaron Beach. We just bought 3 cars from him and helped someone else connect with him for their purchase. Aaron is straight forward, no games, fast turnaround on delivery, and responsive to questions and concerns. Thanks for everything! read more

I was considering a one star rating but refrained because my last service here was just okay. First of all, the prices are not competitive at all, and it appears that they make no effort in changing that from my two experiences here. I have also had an absolutely terrible time getting a hold of anyone useful on the phone. It is almost easier to drive there and talk with someone in person to avoid the run around on the phone. Maybe they're really busy, lacking personnel, or just don't care. Regardless, I think I'll pass on Varsity Ford service from here on out. read more

Varsity is the best. The service from the sales team was superb throughout the leasing process. Two months later, some one hit our car while it was parked in front of our house. The body shop at Varsity fit us in fast, gave us a free loaner car and fixed the car in half of the quoted time, as well as beat an estimate from another local collision shop. We just had our first oil change and the experience was great, in and out fast and first oil change was free! If your looking for a car and great service, Varsity is the place. read more

I usually take my car to Uncle Ed's to get my oil changes as they get me in and out in about 15 minutes. However, I had a complimentary oil change I needed to use since I purchased my vehicle last year and decided to use it this Saturday. While everyone at Varsity has been very friendly, I was very disappointed that I waited 3 hours for an oil change. I realize Saturdays are first come, first serve AND that most people are like me and can't get their car in for service during the week - so I anticipated a bit of a wait. However, 3 hours is an absurd amount of time to wait for a simple oil change. As a busy mom and student, it wasted my entire Saturday morning (I got there at 8:15 am and left around 11:30 am). Since it was "complimentary" this time, I didn't make a fuss about it. But I would feel much differently if I had to come out of pocket for a 3 hour oil change. I'm not sure why anyone would choose this over another business that can get them in and out quickly. read more

Varsity Ford is the best! My family and I buy all of our cars from Varsity. We always take our cars to Varsity for repairs and service. Olan and the rest of the service crew have always taken great care of us there! read more

I used to think the drive from Lansing was worth it until I had a terrible experience with them. I don't care for their customer service. I had a scheduled appointment for an oil change at 8 a.m. to include Adaptive Steering indicator coming on. There was a fatal accident on 94 causing a stop and go for a good 10 miles or more resulting in being 30 min late. The first thing I did was apologized I was late and was greeted with a firm response we can't take you now. I know Rachel was kidding but what was to follow was not. I came from Lansing which is pretty clear and she insists she confirmed with me this would be a drop off. I insist I told her I will wait in lounge. She also looked straight at me when she checked out another customer and didnt even question why I was still there. After 3 hours waiting for an oil change I asked the status of my car via text because it had been sitting idle at check in. Finally she text me back saying it was a drop off. First of all I had requested this with an appointment. It is beyond me why I would make an "appointment" for a drop off. Makes no sense. This review is for you Rachel. Don't tell me I can't give a review about your service. I wish I had run into your supervisor before you were all nasty with me. This is my review. read more

Rich Kania at Varsity Ford was terrific. Respectful, patient, straightforward, and made the experience of looking for a used car very smooth and easy. I appreciated the lack of a hard sell. I would definitely recommend seeking him out! read more

I recently helped my brother purchase a vehicle from Varisty Ford. We worked with Russ Mackinder, he was very friendly and professional. I would recommend buying a car here and with Russ. read more

I have had several issues with varsity ford this year. the customer service is awful! I literally got hung up on this morning I was asking a financed question to their credit dept and she asked me for my dealer. I said ever since I purchased my car my dealer has never made time to get back to me or he forwarded me to someone else and I called twice to him in the past 2 years I am not a problem customer, but asking him is useful and she replied you too and hung up! I am pretty mad about this. I can't wait to pay my car off and for them to try to get me back in so I can be like why in a year you'll do this (and hang up). if your thinking about buying a car from them I would call deferent departments with random questions as of you already have a purchased vehicle, even the body shop.. because they are rude!! they fixed my sunroof and left oil finger prints on the roof of the car in the inside, they told me my car would be fixed by a date and didn't even call the day due telling me thu planned to keep it another 2 days. I won't be going back to them again. read more

There are a lot of favorable reviews here, so perhaps my experience was exceptional; however, I'd be remiss if I didn't share the facts of my experience with you, as I don't wish mine with Varsity Ford upon anyone. Besides, reading my review could save you at least $400. I bought a 'certified' used car from Varsity. I have evidence that the Ford standard required 172 point inspection was not performed, or at best, performed incompletely. The 'certified' car that they tried to sell me had body damage, tire damage, low oil levels, and a malfunctioning electrical component. None of these would have been present had the required inspection occurred and the required repairs performed. To reiterate, in my experience, the Varsity Ford 'Certified Pre-Owned' designation is nothing more than a 12 month extended warranty, for which you will pay a $1,500-$2,000 premium. Do not assume that you are buying a vehicle that is of higher quality than a non-certified one. Mine has been in for service twice in the first month that I owned it. We're talking a $40,000 ($50k new) two year old car with 25,000 miles on it. Before I took my car off the lot, I noticed damage to the passenger mirror. I insisted that they replace the mirror, which they told me they did. Thereafter, the first time I used the mirror's automatic folding feature, it didn't work. I took the car to my local Ford dealership and told them the story. They informed me the mirror was in fact original to the car. What Varsity did was slap a new plastic cover over the damaged mirror. They didn't even bother to check whether the electrical components to the mirror were functioning. This wasn't even the most egregious lie that I caught them in, but I digress. Now on to where I save you money. The dealership charges a $200 doc prep fee and a $200 VIN etching fee. DO NOT PAY FOR EITHER OF THESE. My salesperson told me outright that these are strictly for dealer profit and told me he was not allowed to remove the fees. I should have walked then and there, as this is a textbook sign of a shady dealership, but I needed a car and just wanted to get it over with. $200 to fill in a few lines on a couple boilerplate documents is absolute B.S.. DO NOT PAY THIS. $200 for VIN etching is unethical, and REQUIRING the consumer to pay for this is LEGALLY QUESTIONABLE. AAA and local police departments will do this for free, and you can buy a $20 kit on amazon and DIY. DO NOT AGREE TO PAY FOR THE VIN ETCHING. How they get you is the dealer supposedly etches the windows as soon as they take delivery of your vehicle. I'm not even sure they etched my windows because I still haven't found the VIN numbers on any window. This costs them close to nothing, I mean $0! No legitimate dealer will do this to a customer that they respect and value. In fact, the exorbitant cost and pseudo-requirement is ripe for a class action lawsuit. In conclusion, I can't recommend that you shop here. If you do, do not assume that you will be treated ethically, honestly, or fairly, and make no assumptions about the quality of the vehicle. Have an independent mechanic look it over on your behalf. read more

So I have a bit of a problem. I had my oil change done on Saturday. A pretty routine thing. The guy said I have a tensioner that wasn't spinning like it should and they would fix it for $200, but I'd have to come back another day because they didn't have the part. He didn't seem to think it was critical. I paid and left. About 10 miles later smoke is pouring out from under my hood. I thought maybe they forgot to put something back on, so I called. They came rushing over and filled the coolant up then I drove it back. When I get there the guy said he'd look at it on Monday morning and diagnose it for free. Then he said that the work wouldn't be free though. I thought that was wrong. My truck mechanically was fine when I brought it in. It should have been fine when I left too. I left. Monday morning he calls and says it's going to cost $480 to replace the water pump. He said that's discounted because normally that'd be $600. I expressed that I wasn't happy but I needed my truck fixed, I gave him permission. While they were working on it I called 4 other dealerships to see what they would charge for the same repair. They ranged from $360 to $420. Now I'm pissed. Now I'm getting the most expensive work done, that I don't feel I'm responsible to pay for. When I went to pick it up I talked him down to $350. I'm still not happy. I feel like it should have been free. I asked the guy about the tensioner, he looked at it and said it looked fine. Then I asked him why they would try to sell me a new one. He got quiet. The whole experience leaves a bad taste in my mouth. I feel like they did something wrong and it cost me money. read more

I took our 2014 Escape in for a scheduled service. They accommodated my need to wait for the car and finished it in a timely manner. Varsity is very close to where we stay when in Ann Arbor so it's quite convenient. Washed the car too! read more

Great work by Dan Divens and Kay on my 4th vehicle purchased, 1 company, 3 personal. Super fast, efficient and professional!

We purchased a new Escape for my wife and are thrilled with the car and the buying experience. Rich Kania did and outstanding job with the paperwork and preparation including the trade in. He gave us the best possible price and we are happy. He took the time to lead us through the technological advances of the new cars very patienly. Thank you Rich and have some Kimchi for lunch. read more

Ask for Debbie! We had an amazingly smooth purchase on two vehicles with two trade ins. Debbie worked around our busy schedules and even stayed late a few nights trying very hard to find us the perfect vehicles. The staff is very helpful and friendly. The service department is also extremely helpful. Olan worked very hard to get my Fusion software back up and running. Both Sales and Service went above and beyond our expectations and we would highly recommend Varsity Ford to anyone looking for a new or used car and or service! read more