If at all possible DO NOT take your vehicle to Varsity Ford for service. After waiting weeks for an appointment for my elderly mother, She took her Ford 2012 Escape in because it kept shutting off while she was driving it. She does not understand the inner workings of what goes on under the hood however, she can explain when her car isn't running right. She would press the gas as it was choking along and nothing would happen it wouldn't accelerate, The car would sputter to a stop, especially when she tried driving up a hill it wouldn't pick up speed no matter how much pressure she applied to the gas peddle. The first time she described it to the mechanic in service at Varsity he told her it sounded like the problem could be the throttle. There was a recall on the electronic throttle body but we were not aware of it. Unfortunately, we were outside of warranty and there was an extension of the recall for this part that we missed. I didn't care about that. I moved out of state and wanted to insure my mom had dependable transportation. They ran a diagnostic on the car but said they could not replicate the problem and didn't have a code to allow them to proceed, so they were not willing to replace the part because they could not guarantee it would fix the problem. They said if it happens again bring it back. For weeks it happened again and again but the reply would be "we can't duplicate it" I asked them to replace the electronic throttle body anyway because I wanted to try to solve her problem. The lazy mechanic refused. No one over there cared to solve this problem. They were rude to her I believe because she was not the type of customer that they wanted to exert any more effort towards helping. We took her car to GENE BUTMAN roughly one month later and within mins Dominic was able to give his preliminary diagnosis based on what he was hearing from my mom. They ran a diagnostic and sure enough, there was a problem. They were courteous, professional, patient and kind. She felt like over there, she mattered. When I visited Varsity a few years ago for my own auto issues, let's just say the reception was rather chilly when I approached the service counter so I am not totally surprised by the treatment my mom received. G. Butman even provided shuttle service for her to get back home. I will never advise her to visit Varsity Ford for a new car when the time comes or for a repair at Varsity again. Her car runs great now ! Thank you Gene Butman Ford. read more

I wish I could give this review more than 5 stars! The whole process with dan was beyond exceptional. I was very impressed that dan was more than happy to sit down with me to find a perfect car that fit in my budget and had all of the features I wanted, not to mention answering every question I threw at him. This was the first time I have ever puchased a car, and honestly expected the experience to be less than fun, but that is not at all what I got from Dan and Varsity. After deciding all of the features and color I wanted, it was determined the car would have to be special ordered. Little did I know, Dan had started this process before I had even knew and made sure the car would be there at the time I had expressed I would be ready to buy. Dan was more than patient with me while I became very impatient during the shipping process, and communicated with me daily to let me know what was going on. On the day I picked up my very first brand new car, Dan took the time to go over the features of my car along with syncing my phone into the car. During the signing process, Dan also took the time to explain everything I was signing and answered any question about the forms I had. Overall, it was a great first experience. I would highly recommend Dan and varsity ford. I will definitely be keeping my future business with them! read more

My husband called to speak with a sales person and find out if there were any F 150's on the lot with the features we wanted. Brian spoke with him and said he would check the inventory and call him back. A man of his word, within 15 minutes Brian called back and said they had several on the lot. He arranged to have two waiting for us to drive when we arrived later that day. After test driving two models and deciding which best suited us, Eco boost or V8 the car we wanted was at their "holding lot'. We were driven there, picked up the truck and drove it back to the dealership. There was no rush or pressure put on us about time or price. We are fortunate enough to have the Z plan and with the rebates and trade in quickly came to a price that was right where we wanted to be. Imagine our surprise when we arrived to pick up the car the next day and we were met with Brian doing some last minute detailing and a couple of extra items that he "threw" in to make sure we were satisfied with our truck. The service we received was excellent as it should be when you're spending this amount of money, but the service we received was far above anything that we expected. We were blown away by the service Brian gave us, it far exceeded anything we would have thought of. Way to go Brian!!!!!!! read more

My husband and I live in Northern Michigan but I am from the metro Detroit area. My family, specifically my father, has been working with Eric Brodde for many years and after working with him firsthand, I can see why. Eric was extremely easy to work with- very laid back, no pressure- very different from the high pressure, calling 3x per day folks we dealt with up north. When we travelled down from up north to meet with him on our way to visit family for thanksgiving, Eric and the staff at Varsity welcomed our big, excited dog into the office so he wouldn't have to wait in the car the whole time. And that was just the beginning of them going the extra mile. While hoping to take advantage of the year end clearance, we had a very specific truck in mind. Eric was able to get us the exact truck we wanted and the dealership gave us what we needed on a trade for our old truck to seal the deal. Believe it or not, no other dealerships that we worked with before Varsity seemed very willing to get us exactly what we were looking for in the new truck. It was all about selling off of their lot- not very customer driven! Our experience with Varsity Ford Ann Arbor and Eric Brodde was outstanding. For us, it was certainly worth the extra travel. read more

Varsity Ford is hands down the BEST car dealership in Ann Arbor and Metro-Detroit. Back in March of 2016 I leased a new 2016 F-150. Not knowing what my options were, my sales expert Debbie Trehane took me step by step and helped me make my decision with reassurance that my deal was a safe, affordable and perfect one at that. After I hit my mileage marker to come in for my first courtesy tune up, I was anticipating waiting 45+ minutes as years past with other local dealerships. My wait time was approximately 30 minutes long and felt that I was in and out. The service tech was exceptional and went over everything with me with a fine tooth comb. Fast forward to present day and my wife needed a new vehicle. Called up Debbie and within less than 36hrs we were in a new lease for my wife, a new 2017 Explorer Sport. Not only was my wife shocked about how fast the turn around was, but she was even more shocked at what type of package she got for the affordability of the entire vehicle. Once again Debbie and the Varsity Ford Staff made my wife and I feel this was a great investment for our family and not a poor decision to make. We continue to be a Ford family long as we shall live. read more

I have had several amazing interactions with buying a car, servicing my car and now recently with great body work. After a woman slammed into my rear bumper recently I had to have my first experience with body work. So I added on needed service and from start to finish I had positive interactions with every member of Varsity Fords team. I had first rate service and was very pleased with the end result. since they had to have my car for two days they even worked in getting my tires rotated and a needed oil change done in between work that needed to be done on replacing parts to the rear end of my car. Meaning I was able to get several things done at the same time. the guys in service and the body shop truly care about their customers and the young lady who works in obtaining and arranging everything in the body shop were so courteous. I will buy my next car from Varsity Ford and will bring my car to them for anything. I will also share my great experience with anyone who asks about needing service. They understand about tight schedule's and how I as a customer is busy and that our cars are vital to our survival and the need to get around. :) great job everyone. read more

Had a fantastically easy experience leasing my C-Max Energi last week (although it helped that I already knew what I wanted). My dealer, Mark Doyle, made everything simple, made sure I understood all the functions of the plug-in hybrid and was able to answer all my questions about it. After having the car for four days, I broke down on the side of the road in the middle of NOWHERE on a Friday afternoon - on Fourth of July weekend. Of course every car rental place and repair shop nearby was closed for the weekend. HOWEVER - Mark Doyle spent the entire holiday weekend helping me out even while he was on vacation with his family, including four hours on Friday making sure I had a safe ride, that I wasn't completely stranded, and making sure my car got towed straight to the dealership so it could be fixed ASAP. Mark had a rental car brought to me (and I live nearly an hour from the dealership), and when my car was fixed he had someone bring it straight to me and return the rental car on my behalf. No charges for anything. I couldn't be more please with the service I've received so far. Thanks Mark! read more

Continuing my search for a new car -- I am still in the process as I write this -- I visited Varsity Ford yesterday. The layout of the lot is a little confusing; I was unsure about where to park. Good signage toward the showroom helps, though. The greeter at the door was very friendly and introduced me to an equally friendly salesman. I expressed interest in an Escape with relatively less equipment, but was shown a top-end model with navigation and leather. The salesman then took me for a drive, but kept talking through the whole drive, leaving me no memory of the car, even less than 24 hours later. When we got back to the dealership, he then told me about a set of incentives on the vehicle and suggested a price on the loaded-up model we drove which was several thousand off from the sticker price. We had a brief discussion about incentives, and I then asked when they expired. We got to that he assumed I had the factory-employee plan, which I do not, and looked disappointed that I didn't. The price/incentive discussion became "never-mind". As did my interest. read more

I have been going to Varsity Ford for years. I made a mistake a few years ago and went to a volvo dealer. I couldn't wait to get back to Varsity Ford. Prior to that switch, I had always worked with Hank and Jeff Stanford. They couldn't be more wonderful or helpful. Bob is also wonderful to work with. I have an ongoing injury, and Bob picks my car up for service and returns it to me that day. I couldn't be more happier with the sales team, the service department, and Bob who assists in any way that he can. You won't regret becoming a customer of Varsity Ford. In my experience, they have always gone above and beyond; whether it be during the sale of the vehicle, or when it comes to getting the vehicle serviced. Any problems are always addressed, and if the vehicle you want is not in stock they have gone to great lengths to get the vehicle you want transported to their dealership. This has included having it shipped in from other states, or an employee driving several hours to pick up the vehicle I have wanted. read more

Jim Patarello Did an immaculate job with helping and financing me for a used Lincoln Aviator.. I had so many issues with numerous used car lots just being nothing like the photos online or others things. Anyways Varsity Ford was the last place we stopped to look and Jim went above and beyond where he needed to go!! He was so friendly and helpful with everything we were looking for... He made all the bad experiences I went through with other car lots seem to not happen.. He proved that there ARE GOOD HONEST DEALERSHIPS OUT THERE.. Even after I bought the Aviator I was having issues with the battery I called and told them about it and they said to bring it in and replace the battery at no cost!!!! I would recommend them to any and everyone looking to finance or buy a new or used vehicle.. I appreciate all the WHOLE VARSITY FORD STAFF Especially Jim for making a positive turn around on my car buying experience!!! Thank you all at varsity Ford again I LOVE MY Truck!!! read more

The one star is for Kathy and test drive experience. During my friend and I were talking with Kathy and test driving, our car had a hit-and-run accident at Varsity park. When we were leaving (our car kept parking at the same lot during all the time), we accidently scratched a new car. And when we were checking the scratch, we found the dent caused by the hit-and-run. Saler Mr. Stanford told us the scratch accident was recorded by the surveillance cameras. But when we requested to check the record to get info of the hit-and-run car, he made a lame excuse that surveillance cameras could not cover that corner (actually it is not a corner but middle of a parking lane) that our car parked to stop us. And he did not call the police to deal with these two accidents. Also, he ignored my friend's message at the front desk 2 days later to request the insurance info of the new car scratched. All these stops me from buying a new car there, though the offer is affordable. read more

I went to Varsity Ford a little over a month ago to inquire about getting a new car. I was nervous and slightly overwhelmed, since this was my first going to a car dealership to get a car. I have always had cars through my dads job in Ford management, and because of this I wasn't sure what to look for in a car, what questions I should ask the sales representative, and what kind of car I wanted. Monica Merlo was wonderful, she helped me get a 2017 Ford Escape with all the features I wanted and at a very low monthly payment. Monica was patient, kind and welcoming, answered any questions I had to the best of her ability or found someone who could answer my questions, and she was energetic/enthusiastic about helping me find the right car. Monica is an excellent sales representative and I would recommend anyone interested in leasing or buying a car from Varsity Ford go see Monica. Monica was awesome, amazing and wonderful to work with from beginning to end. read more

This is my first experience purchasing a vehicle from Varsity Ford in Ann Arbor. I hesitated to purchase from there because I live in Lansing and thought the distance was a bit much; however, they had two vehicles in stock that I was very interested in, i.e. color, model, features, etc. I contacted them and just picked a salesperson out of the air. Noel Walsh and I couldn't be happier to have picked him and this particular dealership. The drive was definitely worth my time. Should I be fortunate to be able to purchase another vehicle, I would definitely buy from Noel Walsh and Varsity Ford in the future. They are a classy dealership. Everyone was friendly from when you walk in the door greeted by the receptionist to the sales/employees passing buy. All are very friendly and helpful. Thanks Noel for your professionalism and knowledge of the vehicle I was interested in and purchased Tuesday June 10th!. D. Aflleje Lansing Michigan read more

Mike Collins was GREAT! He was able to get my F150 in fast to repair the window regulator. I was afraid I would not be able to drive our truck over the Holiday because the window was in the down position, and we would be unable to secure our vehicle. Even though they were very busy, Mike Collins squeezed us in. The team at Varsity treated me and my truck wonderfully! they even explained how to use the courtesy shuttle, boy, did that make things nice! We bought our FX150 Brand New from Varsity and that experience was very good! There was an impending blizzard so we were able to pick our truck up early. Very thoughtful! Our truck has only has only been in for service 1 time before for a recall. Each time our truck was returned to us clean and perfect just the way we left him, except fixed! I will always be great full to Mike Collins for saving our 4th of July. Even the porters were smiling and friendly! Varsity is #1 for us! read more

I have a 2014 C-Max Hybrid, that we love, and only had it less than 2 months. We had been having issues when starting the car after the car sat in the garage for a few days. Well, it finally died!! I called Jeff Scott, our salesperson at Varsity, and he informed us of the steps we needed to take to get the car to the dealership. Everything occurred in the order Jeff stated in our conversation. I received excellent care and attention from Don Mullins in the Service Department. Varsity Ford had a rental car waiting for us and the picked up the towing bill too! The had our car ready for us the next day! Amazing! The issue was a defective 12 volt battery that was not holding a car. Nothing to do with the battery that is used to power the drive!! I love this car and am getting over 40 miles to the gallon of gas!!! I sure wished a Mustang came in a hybrid!! I've owned 3 Mustang over the years and truly love those crs read more

Dan Divens did an excellent job! Just bought an Expedition EL to replace my 2007 Chevy Suburban. He went out of his way to locate the truck I needed in the difficult to find color combination I wanted. He was very knowledgeable and took the time to show us the differences between the Expedition EL and the Suburban. He also walked me thru the technology components I am so unfamiliar with. He made me feel comfortable, demonstrated patience, and was always polite and respectful. He was never pushy and did not try to sell us something we didn't want. He made time for us. He got back to my husband in a timely manner with specifics on financing and vehicle options. Delivery was super easy! Dare I say fun! We will be returning to Varsity specifically to work with Dan Divens on our next vehicle purchase! We would also recommend him to family and friends. Job well done! read more

The coffee is too hot and our salesman Dan Divens talks too much! OK seriously I don't go there for the coffee or the conversation but Dan has been a friend for years and we have been buying/leasing cars from him for more than a decade. I hate high pressure sales people but found Dan to be easy going and helpful. When we are ready to talk about a new car he makes suggestions based on our budget and other needs and then we decide which way to go. We have had an Escape, two Explorers and three Rangers from Dan so far. I don't see us going anywhere else as long as our service is as outstanding as his has been for us. We drive from Canton to Ann Arbor to get our cars even though there are closer dealerships, because Dan and the rest of the crew at Varsity Ford have taken good care of us. If you need a car go ask for Dan and tell him I sent ya. read more

My visit of Friday, Dec. 19th at the service department was efficiently handled from the processing , less than 10 minutes, to the wait time in the renovated waiting area, to processing at the billing window before reclaiming my vehicle in the nearby parking area. Martin did not have me waiting too long before bringing me the report of preliminary findings and choices as to what strategies to consider in addressing my problem of a mysterious odor, a kind of burning or over-heating sort of of smell. Within the next half-hour I was asked to review the procedures taken and that my vehicle was ready for pickup. A total of only 2 hrs total! I have been driving my Ford Edge through the weekend and Monday with absolutely no hint of any unusual odors when using the heater on such cold days in December. Great work , service team. Thank you. read more

We are in the process of moving cross country from DC to CA. On our first day of driving two warning lights came on our Ford Fusion Hybrid. Knowing we were stopping in Ann Arbor for a day, we called several Ford dealerships in the area. The first two we called said they were too busy and couldn't help us. Very disappointing to us, however the third time was the charm. My husband spoke with Ray Hoyer, the service advisor at Varsity, who told us to bring it in and they would look at it. We made it before closing and Ray took the car and told us that they had a hybrid expert. Early the next morning, Ray called, they ran diagnostics, upgraded the software, id'd the issue and we could come and pick it up! Thanks Ray and Varsity! We will get back on the road feeling safer. Truly do appreciate the most excellent customer service. read more