I just came here for their oil change deal, and had a great experience. They advertised a $10 oil change, which I assumed to be too good to be true for my car and I was correct. Still, I spent $20 and had better service than I would have at other similarly priced places. I was in and out in almost exactly an hour to the minute, which to me is average and completely reasonable. They didn't try to sell me anything additional, although they did tell me about a couple of issues with my car, all of which I already knew about and which were legitimate. Highly recommend this place for their oil changes when they're running a special! read more

Very disappointing experience from start to finish. The dealership called **us** to confirm that a specific vehicle was available at the Ann Arbor location and scheduled us for a **12:30 PM test drive that same day**. We did not contact them--they reached out to us and assured us the vehicle was there. When we arrived for our scheduled appointment, we were told the vehicle was actually at another dealership. We were then told it had been taken to Dearborn because another customer was interested, but that the sale had fallen through and the vehicle was on its way back. The salesperson assured us it would arrive within a few hours and even offered to have it driven to our house so we could test drive it. Three hours later, I called to confirm everything was still on schedule. I was again assured that the vehicle was on its way. Then, two hours after that, we received a call saying the vehicle had been sold and was no longer available. Whether the vehicle was never actually available or the dealership simply failed to communicate accurately, we were repeatedly given conflicting information and promises that were never fulfilled. We rearranged our day, drove to the dealership for a scheduled appointment, and spent hours waiting based on assurances that turned out to be false. This entire situation could have been avoided with honest, accurate communication. Instead, it was a complete waste of our time and left us with very little confidence in the dealership's professionalism. Based on our experience, I would not recommend doing business here. read more

Drove two hours to buy a 2025 Nissan and was told no damage. When we arrived the windshield was cracked from the corner to the middle of the windshield. Very disappointed! read more

I purchased a 2013 Nissan Rogue that is currently financed with a $7,700 loan. Unfortunately, the transmission failed 44 days after the sale, before I had even made my first payment. I contacted three independent transmission shops and was told the replacement cost is approximately $6,000, as the rebuilt CVT must come directly from Nissan. This places the repair cost close to the vehicle's total value and leaves me in a difficult position. I understand vehicles are sold as used, but experiencing a major transmission failure so soon after purchase--especially one tied to a widely known CVT issue--is deeply discouraging. I am posting this to document my experience and to ask whether the dealership offers any goodwill assistance, alternative repair options, or guidance for customers facing this situation shortly after purchase. I would appreciate a response. read more

LaFontaine Buick GMC - 2013 Nissan Rouge - Car Dealers Near Me - Ann Arbor, Michigan

Just told them i'm on my way to buy that car, then they called me said they just sell it!! Never recommend this dealership!

The manager refused to resolve a blatant warranty issue. I purchased a brand new vehicle only to discover that the doors rattle like a bag of cans when the stereo volume is barely turned on. Clearly this is an issue that needs to be addressed by GM. The manager offered zero solutions or willingness to correct the issue. I had to spend $400 immediately after purchasing to install additional insulation. The manager refused to compensate any of the cost. I've been a loyal customer for years and brought so much business to this dealership. Never again. read more

My boy went out there for a car that he was told was in the lot available, and then apparently it was alsready sold a week ago. He drove up hella far and i was gonna split the car w him. Wasted our time. read more

I worked with Ej to buy my leased car. He is the best! He was very informative, friendly and fun to work with. Everything went smoothly and exactly as he described. I was quite satisfied when I left Lafontaine Buick GMC Ann Arbor on Thursday, January 23, 2025. Ej B. is the man! Thank you very much and keep up the good work! Sheila D read more

Took my car in for the factory recall airbag replacement. Shortly after, as I turned into a Arborland, the road was bumpy, and my bank of lights ALL went off. (The odometer , radio, etc) Over the next couple of days, the same thing happened two more times. Then, the airbag light came on. I called Lafontaine, bc these seem to be related to the airbag replacement. Immediately, they said, "no way." So, I went to Advanced Automotive, and indeed, there was a loose wire related to the airbag replacement. When I called Lafontaine, they thanked me for my info to them, but didn't apologize nor offer any $ off for a future fix. Their mess up cost me $225. No good. No good. read more

This is an update to a prior review. I took my car back in to have some dents removed and they did a great job. When I came back most and all of the dents were removed from the vehicle. I had them check a light bulb that seemed to be flashing in and out and they said they had checked it . However later on the light bulb went out. Overall I am really appreciative of all that Morgan did to get the dents taking care of on the car. She even offered me a loner which I took which was a plus. This is definitely what you call great customer service. read more

Horrible experience. Live an hour away, was assured by Matthew that 2 "perfect vehicles" were available to look and drive, the first one was scratched to pieces and the 2nd one was up on a hoist, wow read more

I took my vehicle here for an oil change and tire rotation. They tried to upsell me for multiple services, and I ended up letting them replace a filter and do a cleaning of my fan- related to the filter replacement. They showed me an image of acorns lodged in my fan and quoted me a little over $500 to replace the entire fan. They said it needed to be cut out of my vehicle and replaced to remove the acorns. While I went in with no problems, other than needing an oil change, and left with a noise similar to a jet engine when my AC was turned on and the fan was on medium or high. When I left and immediately called to complain about the noise, I was told the only thing they could do was to replace the fan for over $500. After doing some research at home on YouTube, turns out the fan is incredibly easy to replace and costs maximum $130. To add insult to injury, i was easily able to reach in and remove the acorns myself, completely solving the problem they were going to charge me $500 to fix. To be fair, the drive may have dislodged the acorns, making them easier to remove, but I would still caution anyone going into this business for service. read more

Beth from Lafontaine of Ann Arbor was a breeze and a joy to work with. I recommend her as your sales person of choice whenever you go visit this dealership. Thanks Beth read more

They serviced my car for most of my time in Ann Arbor. Good service overall, fairly high tech & tend to resolve issues in same day. The shuttle service is also greatly appreciated. All went downhill this summer. Came to them with an engine light. Dropped off in the morning, never heard anything the whole day. I called that afternoon, and the rep insisted they had sent me an inspection video. He then told me that the whole day of work amounted to "the engine light went off, so we can't fix anything". Totally understandable, until they insisted on still charging their $170 diagnostic fee regardless. The advisor insisted that he had to pay his guys- I just paid them to stare at the car and drive in circles... I asked if they would be willing to waive that fee for when the issue reappeared, and they declined. The light reappeared soon after, but they did not get the opportunity for any further business. It has been serviced by the original dealer who sold the car, who made every effort to right Lafontaine's wrongs. Shame they left a sour taste in my mouth; I did appreciate their work until then. read more

The only dealer where when you drive a used car, a "certified preowned one", and tell the sales people it made noises. Then they told you they could fix that and then told you how much they would charge you for that fix. Crazy crazy place --stay away. read more

My 2013 Jeep Wrangler was purchased from Ryan Spellins with a "small" issue, TCM light on the dashboard was lit up. So, I was guaranteed it would be taken care of . So I bought it and had it in for service and they "fixed" it, no more TCM issue, but "Check Engine" light is on. That's the 35" tires, swapped out after $2,000 for new rims and tires to stock size. Still the same issue. Now the transmission shop, not taking it to dealership again, states that it needs a new TCM and $5,000 worth of work to maybe fix the original issue. TCM is on a 6 week back order if needed to replace and don't know how much that will cost. They say " buyer beware", no "buyer bend over" is more like it. And waited for hours for someone to get back to me about it, sometimes days. Think hard about dealing with them, it may cost more than you have. Brian read more

While I am happy with the car the response to anything (unless it's a sale) is pathetic and rude. In March I got a used car but did not know until I had signed the paper work that 1: there was no spare key, 2: no floor mats. When I questioned this they blew it off saying that if they threw in a they would lose money, never mind the face that I also bought a extended warranty at the dealership and paid the price they asked. Atheer seller claimed they did not have car mats for the car. I was told all this by Will Davis, saying if they got another ca mine in they would replace them (which makes wonder if the originals where placed into another car.) I kept asking about they key and was told they would reach out in a couple days. It went from days to weeks for any update and I was the one calling. If I called I was bounced around and never called back even after asking for a supervisor. Eventually nothing, they said there was nothing they could (would) do. A couple months after I receive a call from Beth their customer concierge to see how my experience was. This was another slew of empty promises and waiting for nothing over the span of two months. Please DO NOT waste your time here read more

I've been going to the dealership to get my oil change and after last experience, I wouldn't go back, but I ended up going back hoping that I would not encounter the same experience and wanted to give them another chance. Last Experience - I went in for simple oil change... my experience with oil change at the dealership lasted between 30 minutes to an hour, but for whatever reason on this visit (this was my 4th visit), it took 2 hours. I could have gone to Victory Lane - be done in 20 minutes. No explanation on why it took so long, nobody came to me to tell me the car will be ready in x minutes, etc... what made it worse... they parked my car out in the front of the dealership for 30 minutes and then came and got me... really... 30 minutes to do paper work? Ok... find... I gave them low points when GM Survey came out and boy... this is put them into overdrive... my phone was ringing nonstop. Fast Forward six months... I went in for an oil change, but I had 15K maintenance done with few other added items. I expected the whole thing to take around 90 minutes, so I was prepared. I went to Panera, got my bagels, coffee, came in, dropped off the car, went to the waiting room, enjoyed my breakfast and watched some videos while I waited. The appointment was 9 am, I got there around 8:45 am... around 10:30 am, I looked outside and I saw my car... I was excited because it meant that they were done... this is where the waiting game started... around 10:40am, the service adviser came and told me 10 more minutes. Well, lesson learned... dealership 10 minutes is different then normal 10 minutes... 10 minutes turned into 30 minutes before the service adviser came back with my paper work... I left at 11:15 am. There are few takeaways from both experiences: - if you tell a customer 10 minutes, make sure it's 10 minutes! Why tell a customer 10 minutes and have them wait 30 minutes? If unsure of when the car will be done, then wait until everything is ready to go. - if the dealership tells you, it'd be ready in say 30 minutes, always add extra 30 minutes to the time. - dealerships needs to adopt "over-promise and under deliver" method... if the service is going to take an hour, tell the customer it'll be 90 minutes. If you get it done sooner, great, the customer will be happy and walk out satisfied customer... same philosophy with waiting time... don't come up to the customer and say, 10 more minutes, when it's going to take 30 minutes. Overall, my experience has been mix... the first three times I was here for oil change, I was in and out in about 45 minutes. Not sure what changed, but things are taking longer to get done. read more

When I've used them they tended to be slow and recently it's been impossible to schedule new service with them: * I tried to schedule online, the request wouldn't go through, so I went to their chat, provided my information and was told that service would call me back. A week went by with no response * Earlier this week I called (ew) and was transferred to service. My call was hung up. I called again and was sent to silence (a nice wait tone if you want to drastically decrease your call volume). * That same day I went back to the chat, explained what had happened and said I wanted to schedule a service visit for sure or I'm not bothering. They took my information, said service would definitely be in touch, likely same day. You can guess what happened. So now I'm going to take my Buick to Packard Auto Care :) read more

Brother ordered a 2023 GMC cargo van last August. When he checked with his sales person 2 times, the reply to his inquiry "it hasn't shipped". Last week was the 2nd "wasn't shipped" excuse. When i chatted with GMC that evening to check status, i was told that order was submitted to GMC but!!! NOT ACCEPTED. It's very aggravating and frustrating that he can't get an honest reply on my new van order status. ....... When dealer is still holding my $$$ deposit. And it seems GMC isn't building vans now, so why can't they all be honest about this??? read more

Engine light came on my 2018 GMC Terrain while at UofM Med Center. Drove to LaFontaine to see if they could help, as we are from out of town. They worked us in quickly, found the place I last had my oil changed left the air filter cover loose, throwing the air-fuel mix off and causing the They could have kept me with a full diagnosis (car is still under warranty), but instead quickly tightened things up and wr were on our way. No charge! So thankful for honest people! Highly recommend this shop. read more

My husband and I recently visited this dealership. The salesman located the vehicle that had all of requested features and at a price within my budget- much appreciated! read more

LaFontaine Buick GMC - 2021 Grand Cherokee - Car Dealers Near Me - Ann Arbor, Michigan

Who to believe??? I had an appointment 730am for an oil change. I waited in the lounge for my vehicle to be serviced. After waiting 1 hour and 15 mins. the technician comes in and says that my vehicle is all set. However, as he is going over the paperwork with me. He states that I will soon need front brakes. According to the paperwork/there inspection , my front brakes are marked yellow/fair. I asked how is this possible because I just got new brakes and rotors put on my vehicle 1 week ago. Monday 11/4. Today is 11/11. I had this work done at Firestone. With the surprised look on his face he says that maybe they didnt use the standard parts. I said are you saying that I need to go back to Firstone and tell them that I paid for sub standard brakes for my vehicle. Then he says that he just went off the history of the vehicle. I bought my Buick (new) from Lafontaine and I have only taken my vehicle there for service. This means they have all of my vehicle history. My last oil change they said that I would need front breaks soon. When I started to here a little rubbing noise as I applied my brakes I tried and failed to get an appointment immediately at Lafontaine. I was able to get a same day appointment at Firestone and I got brakes, rotors and tire rotation. I feel DISSATISFIED/DISAPPOINTED with Lafontaine as of this date. I don't trust their inspection. Prior to today I thought that the service department was excellent. read more

My wife and I made a last minute test drive request at LaFontaine. We had to make the appointment and do almost everything virtually due to Covid-19. We have a GMC dealership 5 minutes from us, but they were closed on Saturday and we had had some unpleasant experiences previously with the local dealer. So we made the drive to Ann Arbor and by luck of the draw we ended up working with a salesman named Jeff Dirosa. Jeff did a great job for us. He is very knowledgeable, pleasant and not pushy. We did not get the hard sell. We had done our research and he worked with us to get what we consider to be a good and fair deal on a new Acadia. We found the whole experience to be easy and uncomplicated. We would go back and work with Jeff again. We also chose to drive down to LaFontaine partly because of all the charitable giving they do for cancer research and other local programs. read more

Got truck fixed but had to go in 4times at 2different locations mirror had to be put on by the bodyshop across town fixed the scratches myself only got loaner once and no tank of gas I used almost a tank now check engine light came on called I on-star they read code advisor asked if it had rained it had he said it was a common problem with the new trucks I called the dealer they said they never heard of that on-star didn't know what they were talking about two days later when truck completely dried out walla no lights now who don't know what their talking about now the cameras quit this is their top of the line wow Gm is in trouble and this dealer isn't helping my last truck was a f-150 I had it 16 years was in the shop 3 times other than maintenance only once not covered by recall. At least Ford admitted their problems and issued a recall I was a Chevy guy but man that Ford truck and damn this Denali I've only put 1,500 miles on it read more

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I like this dealership nice workers willing to work with you. Only problem I had was I was told they would fix a spot on my jeep before I agreed to buy it. they said they would fix it if I brought it so I agreed all they did was put tape over it and paint it. Pretty shady to do to someone that just brought a pretty expensive jeep off you not happy with the Service part of this place probably would be buying another one from this dealership!!!! read more

My wife and I went here with the intentions of buying a car, we had the worst experience ever! Do not buy a car from these guys, they basically think people are idiots! read more

First time here and well, I have yet to find a place that values their customer when it comes to service. Walked in, TJ said he would be with me and continued to talk to the service reps and then got on the phone to take care of follow-up business (rude!). Since when did taking care of phone customers (more so nothing pressing) come before helping a customer in front of you? Rude! I've seen this at several dealerships now and it gets old. The only thing that keeps me from going to a private oil change place is the cost. Would have helped to have more personnel..another guy finally came in after he saw me standing there looking out the window. I have an appt. I would like to not spend my entire day here for a simple oil change, thanks! Aaand after an hour, the car sitting out front looking all done..waiting on the paperwork. Really? Get it together! And, no car wash after a that 1hr 15mins later. I will NEVER come back here! read more

Was looking at trading my Acadia in and they only wanted to give me $1500. when I had 2 other offers $4500-$5000, when it's kBB is $9k retail ($4000-$5000 trade value). My tires were $1000. Never been more disrespected in my life. Then the sales man told me to not just walk but run to the other offers. There is nothing wrong with my GMC Acadia wife just wanted a Yukon. Runs great and is fully loaded. Plus $1500 buys you a POS not a 10 year old car that runs great. Would never go to another lafontaine dealership again. Fuck that, that's not how u tread customers. read more

Check engine light came on @ 21,000 miles - took it in & it was a spark plug they said - kept it for 5 days now 2 months later check engine light on again- with all different messages- traction & stability, check ESC, code reading P300 - yet it will take a full 20 days to get my car checked - I have heard terrible things about La Fontaine & all their service. My 1st experience was less than enjoyable - I'm looking for another dealership for service - they don't even do drive in oil change anymore- feel like a hostage - only 24k miles on 2019 Terrain - under warranty - this car is a nightmare so far read more

I love this dealership. It is a pleasure bringing my car here. The service dept. is the best. My car is always done before promised. The shuttle will take you anywhere you want to go. I am always treated beautifully and they know my name. They take really good care of my car and me. See TJ in service dept. He will hook you up. Thank you LaFontaine GMC. read more

I purchased a used 2016 Ford fusion last Saturday, and I'm already having problems with the car. When I test drove the car the check engine light was not on. After I filled out all of the paper work and they put gas in the car, the check engine light comes on. My sales rep Dave hunt told me to bring the car back up there and he'll have the tech look at the car, so I did. then I was told that they couldn't clear the code, but if I took it to a ford dealership I would be covered under warranty. That wasn't true! The bumper to bumper warranty expired in OCTOBER 2018 I found that out today. While I was driving home yesterday the car started jerking. I took it to a ford dealership today and I have a bad o2 sensor that just cost me 310.00 DO NOT BUY A CAR HERE! read more

The only thing better than purchasing my new Denali from LaFontaine GMC was the service that I received! The appointment was seamless. Scheduled professionally, followed up by a personal call from the service department confirming my needs for the visit. On the day of my appointment; Dave took my vehicle's vitals assessed my needs correctly, (Oil change/ Tire rotation), finished the whole job in less than one hour. While I had a very pleasant stay in the customer lounge. My coffee was still warm when they came to deliver my vehicle. Great job and completely covered under my certified preowned service contract. Who could ask for more.... Charley R. read more

Can you give negative stars? This place was HORRIBLE. Went in shopping for a new vehicle and after hearing my requirements, the sales guy tried to put me in a vehicle that was way over my budget but told me that the boss "was ready to get stupid on the price." Well they must have thought that I was stupid, because near as I can figure they upped the price. The guys flat out lied to my face and wasted my time. They do business the old school way of "oh let me check with the boss on the price" and then go drink coffee for 1/2 an hour before they come back with a ridiculous price and then tell you "oh well this is just a start point." If you're looking for a new vehicle, skip this place, it's not worth your time. read more

I went here to have my oil changed and at the time, I had two turn signal bulbs that needed replaced. In the past, I have had this done at a private mechanic and it only cost about $10 (parts and labor included) so I asked if these guys would do them, without even asking how much it would cost because replacing a bulb is so quick and easy that it should only cost $10-$15. When I got the bill, it said that it took them 1.1 hours to do ONE bulb. another 30 minutes for the other. They Charged me a total of $185 for two bulb replacements. I later had another bulb go out after this all happened and I decided to replace it myself. $6 for two bulbs at AutoZone and it took me NO MORE THAN 5 MINS to do it myself. (in the parking lot of AutoZone, no less) These people are dishonest and are looking to scam you. I highly recommend going elsewhere. read more

Was in Ann Arbor from suburban Chicago when I locked my keys in the car. Ryan answered the phone and was able to calm me down and helped me arrange for a tow truck to come with a lock out kit. I obviously did not buy my car from his dealership, there was nothing financially in it for him but he still helped me in contacting the closest tow company that could help me with getting into my car. If this is how Ryan helps me I can only imagine how he would help a customer. Cannot thank him enough, he truly helped save me today. read more

DO NOT GO HERE for sales or service. I tried them several times over the last couple of years thinking maybe it was just an off day. Wrong!! They can't take care of a simple issue even with multiple return visits but made it worse!! The service department is terrible!!!! The showroom floor has a couple of dull looking vehicles and that's it. This place is not up to the excellent General Motors standards I've known over the years. I don't believe all the positive ratings on their site. They are probably phony. Looks like LaFontaine bought a bunch of different dealerships all over the metro area but are not an expert in the auto industry. Save your time and your money and do not go to LaFontaine. Can't even stand to hear that name. read more

You pay for service you do not get. It's so disappointing after being a loyal customer for over 7 years. They only care about taking your money. Not servicing your car or making sure you're happy. It's a disgrace to the auto industry. read more

Friendly and fun, when I need to get my oil change this is the best place for it. Great atmosphere to buy a car.

i been to a LaFontaine of dexter to help y friend buy a car and they did her very dirty and switched the cars before she signed the paperwork i had a review of them made of that place but i went to Lafontain or Ann arbor used cars and bought my car from what ai thought was a good dealer it was very nice polite and after the purchases of the ford forces i had issues and took it back the engine light was stuck on , he had it for the day told to drive it it should turn off and be ok 3 days of driving it turned off and back on then i had a infection in my foot and to be n the hospital i have been in the hospital for 6 weeks now my car as been at Lafontaine this whole time have not gotten a message a call or a text about my car and the fix on it i now know i will never use LaFontaine for a car ever again and your should not either read more