I have been taking my car there for service since I moved to Ann Arbor. I took my car in for what sounded like a bad muffler. They told me a part needed to be replaced, but they didn't have the equipment to replace that one part. They told me the only thing they could do is replace the entire exhaust system. They recommended a local muffler shop and said it would cost a couple hundred dollars instead of a couple thousand dollars to replace the whole system. It ends up that the part that needs replacing is actually $1000 online, and the shop I talked to said it was very difficult to install, and would probably cost quite a bit to install. However, they also noted that my brake pads were almost completely gone. I would have expected the Ford dealer to be checking things like that as I brought my car in for oil changes. Because of both of those things, I no longer trust the service department. I have had very good service technicians there in the past, but the most recent one was not very polite, and seem to treat me as though I didn't know what I was talking about. It may not have been the case, but I also felt like the reason I wasn't getting treated nicely was because I was a woman. I am looking for a new company to help take care of my car now. I've always had good care in the past, but even when I talk to the service manager about the muffler situation, I got the same exact story from him. read more

Debbie Treharne is great to work with at Varsity Ford. She goes out of her way to find just the car we want, looking all over within a 100 mile radius. She is quick to confirm all the details we needed for closing and consistently checks in with us. This is our third vehicle that we have purchased at Varsity with Debbie. Went in today to get a quote, she had a unexpected delay in getting in, but made sure that she had someone take care of us, with Keith stepping right in to help us out. read more

Absolutely terrible experience do not go or deal with them, they will lie to you to get you in the door and then lie to you while you are there. Talked to Kelly said we had a deal on my lease and that I could come in and check out the Truck. She also said the sales person already worked the numbers and everything was good, she said they pulled the truck. Got there and sales person told me we had no deal. Also ran number in front me and said this is what it is. But wait wasn't I told that the numbers where already ran? Let me add on I drove down Fenton, not only did they not give me a deal but they didn't even offer to give gas for the trip.I will never go back there and will not recommend this dealer ship to anyone. Im not mad so much on that I didn't get the deal, but that you are lied to just to get in. DO NOT TRUST VARSITY FORD. Ford will here bout my experience with Varsity Ford. read more

I've now leased two vehicles with Varsity Ford. They are very friendly and efficient. I would highly recommend them to any friends or family looking for a new or used vehicle. read more

I had an absolute horrible experience with the service department due to a quote with unnecessary work that was completely unrelated to the purpose of my visit. I would never recommend Varsity Ford for service work. One star gives them too much credit. read more

They moved very quickly, found what we were looking for, made a trade (in Ohio) and we drove our new Escape home in just four business days from the time we gave them our preferred options to search for. It was like pressing the "easy button". Special thanks to Donna for the incredibly swift turnaround on everything. read more

I had previously been a customer of Varsity's for about 10 years or so having leased three vehicles there. After moving out of the area last year and dealing with dealerships in my new area, I have come to appreciate the service and quality of Varsity Ford and wanted to rate to say thank you. I'd move back to Ann Arbor just to have them as my local dealership again. They had always treated me respectfully, fairly and were reliable. read more

I hate the idea of using Yelp to complain about a place based on singular experiences, but after talking to others, I will share my story of dealing with Varsity Ford. I made an appointment to look a t anew Fiesta via their website. I showed up and told the salesman what I was looking for, noting that I a.) planned to make a decision within 48 hours and b.) had two 15 year olds at home, and would be doing this again in 6 months. A salesman's dream, no? Not this ones. He did little to no selling of the actual car. He let me drive it, and then wrote down a price on the back of a business card and sent me on my way (with no other documentation). After looking at another car and being deadlocked on which to choose based on features, I got back in touch with my salesman (via email - his preferred method of contact) so that I could look at the car again with my family. It took him 24 hours to get back to me, at which point I had already purchased another vehicle. When he finally did get back in touch with me, and I told him that I had went another way, you think I got any sort of "Sorry to hear that"? I don't want to malign Ford cars, as I liked the Fiesta, but I got treated back to front at Varsity like they could give a rat's behind. Not what I look for when trying to spend $18,000. read more

Car shopping usually isn't fun. Does anyone really enjoy it? I sure don't! My experience at Varsity Ford in Ann Arbor was mediocre at best. Our sales lady was very friendly but I could tell she didn't take me seriously as a buyer. I suppose she's a very good sales person because she's a sweet, older lady and it's probably hard to say no to her. I test drove three vehicles on a Monday with my husband and we had interest in one. We went into the sales office to go over pricing and the rebates Ford offers. The 'great deal' we were being offered was basic manufacturer rebates off the MSRP ($500 for military and $1500 off because we currently have a lease). We completed a credit application and said we would think about it and get back to her. My husband and I are first-time car buyers so I called my brother-in-law, who sells new cars at a GM dealership in Canada, when we got home for some tips. He said she wasn't giving us ANY deals and said the dealership was not making any concessions for us. He said to go in, say you'll take the car for $1000 off and that's that. He said it's completely fair and they should be willing to work with us on that price. We went back today and our sales lady was willing to go only $180 off the price, with the manufacturer rebates. I asked if she could drop another $800 (because $200 off a $24000 car is peanuts) and she flat out said no, but she would ask her business manager for us anyways. The business manager came over and said there is no way they will take that much off, he said "He has to make money on the deal." I said, "That was too bad then." Instead of countering or politely excusing himself, he decided to ask me in a very condescending tone - "Where did you get $800 from?" I told him the number corresponded to the maximum price we were willing to pay for the car.....Duh, isn't that usually why people want money off? We decided not to buy the car. I can accept a dealer not taking my offer - they *ARE* in business to make money - but the condescending tone of the business manager left a really bad taste in my mouth. He could have handled the situation in a more pleasant manner. If he had been more gracious we may would have seen things his way and conceded on the price. I'll be going to another Ford dealer that doesn't treat their customers like morons. read more

See pics of center stack. After a few weeks of buying the car a gap formed between the soft touch material and the air registers in the center stack on both sides. I took it into the dealer when gap grew to about an 1/8" on both sides and I could actually see down into the dash on the left side. The "pinch" on the left side is where the dealer "fixed" the gap. You can see it looks awful but when I told the dealership's service manager I wasn't satisfied with the repair he told me that the gap was less than 0.3mm and therefore within Ford's tolerance. I told him the gap was a lot wider than 0.3mm but he kept saying it was within tolerance over and over. You can put 3 or 4 pennies in the gap but he wants me to believe it's less than 0.3mm??? He was probaby near some Ford mandated limit for warranty repairs for the month/year and didn't care how badly he had to screw me to stay under the limit. read more

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The buying experience here is good and the salespeople are well informed and helpful. However, the service department is slow and expensive. I had my daughter's car in for an oil change/tire rotation and a slow leak on a tire, and it took two hours and would've been longer had I not went to find out what was taking so long. In addition, the tire patch that the local tire store would've done for free cost $30 - so much for the "discounted" coupon price on the oil change which was as much as any oil change place in town. Two stars = "meh, I've experienced better." That's about right. They were nice enough in the service department, but they were slow and expensive. I'd like to give the sales staff a five star rating, but I cannot split it up here. So, feel free to buy here, but avoid the service department if at all possible. read more

Excellent service and staff. Had auxiliary port question and the mechanics spent time with me showing them and figuring out what was wrong. Accurate wait time estimates, if not a little sooner. Comfy, nice waiting area with free hot coffee and tea. Best to make an appointment since it can be very busy. read more

Varsity Ford - Nice waiting room. Comfy chairs, TVs, complimentary tea and coffee. Public restrooms around the corner. - Auto Repair Near Me - Ann Arbor, Michigan

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STAY AWAY! Brought my car to collision for a small fender repair after someone hit me. 6 weeks later after dealing with very rude customer service (besides one nice man who felt bad for me due to insurance issues) I got my car back and they let me drive off with the rear axel out of place and a broken transfer case! THEY CAUSED $3500 MORE IN DAMAGE! Plus, they put a CHIP in the windshield from being in their repair shop! GO ELSEWHERE!! read more

UPDATE: this time when I had a problem, I had two totally unrelated problems and again a tight schedule for holiday travel. Daniel Hettich in service was incredibly quick with turning around the car. He had a great sense of humor and patience with explaining what was going on with my vehicle. He and his team in the shop were very generous about how they charged me. And now everything works great. I've been looking at the other reviews trying to understand why this place doesn't have more stars. I've come to the conclusion that perhaps in the past there may have been some small inconsistencies in service, or perhaps it's that everyone occasionally makes mistakes. But it seems now that good service is a priority at this place, and it shows. read more

I got my Ford F-150 repaired at the body shop after and accident at Varsity Ford Ann Arbor. It took 3 visits for them to completely repair my truck correctly. I would not recommend this body shop. read more

I have had an incredible experience with Rich Kania at Varsity Ford. My family has worked with him for many years and have never been disappointed. He is extremely friendly and takes the time to listen to your needs. I am extremely happy with the 2015 Ford Escape that Rich got me into this spring. He is always available when I have questions and always delivers and outstanding product. I could not be happier!! read more

This dealer absolutely refuses to come to an agreeable decision when negotiating on a vehicle. I have tried time and time again to get to a point where we both would be happy but they are extremely stiff I'm negotiation. Would not recommend. read more

I took my truck to jack demmer ford in wayne they took me in and were great. Service dept has it hands down over varsity. A excellent service write up and experience. read more

Oh thank Henry! The good old boys at the Ford place done did my amigo well. Straight up fixed the back end that the neighborhood drunken hag crashed into and even gave us a shitty rental on the house! read more

We are ready to buy a car and have pretty much settled on the 2020 Ford Escape. After searching online and finding a perfect candidate at Varsity Ford, I promptly set up a test drive for Saturday at 12:30pm (made appt. on Wednesday). The great internet service manager (Kelly Manley) called immediately to verify and to let me know that the car was in transit; she said she would confirm by text once she new the car would arrive in time -- she texted later that afternoon to confirm my appointment with Darrin Hinkley for Saturday. I also called the dealership prior to our visit to make sure COVID safety measures were in place, and the woman (I didn't get her name) was extremely thorough and kind. That takes us to Saturday, where we drove from Detroit to Ann Arbor for our appointment. We arrived a few minutes early, went through the health check and Darrin was paged. We waited to the side and watched Darrin walk right past us toward another couple who were behind us in line, who he apparently knew. Honest mistake, we thought, as he figured out we were also waiting for him. He seemed nice, though made to shake my hand which is odd in this environment, and his mask was not over his nose (also not a great health move). Darrin seemed completely unprepared for a pre-scheduled appointment -- had to go through his computer for 5 min and talk to a bunch of other salespeople to find us an Escape Hybrid that hadn't been sold. Eventually, he took us to a car that didn't match our reservation and was definitely not going to be one we bought. He had taken our copy of our drivers licenses (mine shows a MI address, and we both live in Detroit), but asked us "uh, so do you two live around here full time? Are you two in college or something?" I'm over 40, my gf is over 30, and we both live/work in Detroit. We couldn't figure why he asked this or what it meant. Either way, he then tossed us the keys and literally said to us "well, I have other customers to take care of, so take your time and let me know if you have questions, gave us his card, and walked away. All things said and done, we were glad to have a chance to drive the hybrid so we could shop around knowing it was the car we wanted. Given our experience at Varsity, however, it would take a miracle for us to buy it from them. I understand the car appears to be in demand and that these are strange times for retail, but we made a reservation on a specific car -- if it was sold before we arrived, Darrin or anyone at Varsity could have given us a call to let us know. And we were treated like some punk kids who probably weren't going to buy anything anyway -- so that's what we'll be, punk kids who will be buying a Ford Escape from another dealership. Nothing about our experience made us confident that Varsity was up to anything but focusing on quantity of sales instead of quality of relationships. If that works for their bottom line, more power to them -- it's just not how/where I want to make major purchases. read more

Tried to buy a F-150 filled out paper work told them I wanted it, they called me with all the financing told I would be in to sign papers not an hour later they sold it out from underneath me, what poor business practice they have. I give a big thumbs down to them read more

I've been buying all my Fords from Varsity for 27 years. Always a fair price and great selection. Pat Maurer in sales is a long-time pro who knows how to get things done. I consider him a family friend. Service is always friendly and will go above and beyond for you... And I'm sure they would call ME high maintenance. :-) Everyone is great from the service appointment coordinator to the rental coordinator all the way through the techs and management. Thanks! read more

I do not love shopping for cars, and I am a no-nonsense shopper. When I ask someone for a best price that is what I want. I don't have the time or an inclination for lengthy negotiations. I went to three dealerships, and some gave me some outrageous prices on new cars--I had done the research so I knew generally what it would cost. At Varsity Ford, Joe Cirabisi was great. I think he gave me a great price on my Ford Focus, and he helped handle everything, title, insurance, financing. He even synced my new cell phone for me. It was the best experience I have ever had buying a car. read more

This was the worst experience ever in a car dealer. I wanted to sell my mustang premium 2005 GT in excellent shape. They first told me mileage was too high (114,000) when in fact THEY send me an email to check the car. They asked my key and just drove the car out of the lot without telling me they would do it. They let me alone at the cubicle and came back after 15 min just to tell me the price. And the old seller which doesn't know his number or cars proposed to write a check of 3,000$. The car at the moment is on instant cask from KBB at 6500$. The seller did not even bother to make another offer and said about the price "We are a little bit off" Is it how you treat people at Varisty ? Or they don't know their number and cars. Or they try to steal it from honest people to sell it 3 times the price to other honest people. Is it business in America ? Is it Ford VARSITY policy ? Thank you to make me waste gas and time. Never going to buy or sell anything with them. Used car office looks like 1980, and they put the worst seller from their team over there. Other car dealer got better used car department for sure. read more

I purchased my first car at Varsity Ford! I initially went in to look at a Hyundai Sontata and found out that it had been sold. I went in because they said that they had some other cars to look at and I found a very nice Nissan Maxima 2002. It looked great on the outside and inside. Test drove it with my dad(unfortunately we didn't test out the CD player which didn't work), had it looked at by our mechanic and purchased it. It has been over a year, and I replaced the CD player for a downgraded version(wish I could go back to the lovely BOSE 6 disc changer), and so far it was great. Pros: Tom Eady was excellent! He was very nice and patient and didn't mind all the questions that I had. Cons: No one told us about the CD player, and it smelled like smoke(neither dad nor I noticed but mom did when I drove it home. it's fixed now). It was odd if you went in the FRONT doors how the used car salesmen and everything was around in the back stuffed in what essentially was a hallway. Not a terribly great first impression. I wish that it had the optional heated leather seats(it retained the two useless buttons where they would have been). I did not get a maintenance book with what to do at so many miles for checkups...odd.... Overall, great experience and a great deal for the price! No major problems yet(knock on wood)...almost 2 years with it. It will be going back to California with me!!! read more

I took my wife's car for an oil change - got there at 7am. The counter service rep told me that it would take about an hour or an hour and 1/2 - I though the was kidding. About 1 hour 20 minutes later he came and got me from the wait area. I've never had an oil change take this long - not sure if this is how this place operates, but I'll never go back there for any service work read more

I just got my second Escape lease through Varsity Ford, and each time has been easy, laid-back, and the pricing is good. Eric Brodde has helped me with my leases, and communication is great, helpful, and timely. Since I lease, the few times there's been a problem the service department has been fantastic and the work is done quickly. Only once the work was going to take longer, so they drove me to work and picked me up when they were done. When I get oil changes/tune-ups I never have to wait more than an hour with an advance appointment. My husband recently purchased a new Fusion Hybrid there as well, and also had a good experience. We've been super happy with Varsity Ford, and hope to stay with them for many years to come. read more

I have been working with Varsity Ford for the last 10 years for my new car purchases and leases and it has been a pleasure. The family oriented service they offer on the sales and service side is second to none. Unfortunately my work truck (2011 F150) has a ton of miles on it and has had a few issues this winter...... Thankfully Mike Collins stepped up, got me squeezed in and fixed in a hurry! It really means a lot when someone truly understands "sense of urgency" on the service side of the business. When the time comes I am looking forward to purchasing my next vehicle thru Varsity Ford. I recommend anyone in the market for a new Ford to do the same. Thanks to the Stanford's and Team Varsity for keeping me in a Ford and on the road trucking! Sincerely a customer for life - Dan read more

Had a great experience with Varsity service! My Fusion had a recall and I needed my first oil change. When I called, it was easy to get an appointment at my convenience. When dropping off my car, the staff was very friendly accommodating. They even have a shuttle service that will take you anywhere in a 25 mile radius and you can also schedule for them to pick you up when your car is done. This was convenient and extremely helpful for me as a busy professional. When I picked up my car, the service was quick and my car had received a complimentary car wash. Varsity will have my business every time. read more

I've typically avoided dealerships when it came to service, having had bad experiences in the past. Varsity Ford (VF) has restored my faith in utilizing the dealership as a resource for service to my vehicle. This is my 2nd leased vehicle from VF (thanks Mike Kushmaul!) and I have gone to them for the majority of my basic maintenance. While the location, and sometimes the length of time for service to be completed is inconvenient - the professional, courteous, and friendly treatment from the VF team has been exceptional over the past couple of years. Their pricing is competitive (I usually have a coupon) and their overall attention to detail is much appreciated. I am all about convenience, but this is a perfect example of rewarding a vendor with loyalty so long as they earn it. In my case, Varsity Ford has earned my respect and loyalty. read more

I bought my truck used at Varsity Fird and David Prince was really helpful, staying late to complete the purchase. The service department did a great job during service, keeping me up to date on progress and even washing the truck before I left. I will definitely bring the truck back for its next service. read more

Rich Kania is a prince! I purchased a 2017 Fusion and it is a beauty. He made sure I was going to be comfortable with the technology and that my extra tall husband would also feel comfortable in the Fusion. I am extremely satisfied with this experience. The speed in which it was completed would make some peoples heads swim, but I was sure the deal would be done on my timeline. (If I had been better prepared I probably could have taken it home that day!) This is my 6th Ford. When I was young I became brand loyal because I drove used Fords and loved them. When I was able to lease, after just getting a teaching job, Ford helped me build my credit rating. Now I am fortunate to be able to upgrade with every purchase because Ford always has a vehicle to compliment my lifestyle. Rich helped me out when I hit a little driving snag on a cross country trip. I called him from the shoulder on the Pennsylvania Turnpike and he found me a dealer, a tow, and a loaner car to continue my trip while my car was in the shop. He had the car delivered from Pennsylvania to Michigan as well. Just FANTASTIC. read more

My fiance and I both take our cars to Varsity Ford for all of our service work. I am a new Ford customer, and I could not be happier. I recently had my first service appt with Varsity, and the experience was a breeze. I have never dealt with a friendlier and more attentive group of customer service specialists. I'll never go anywhere else and highly recommend this group! read more

Varsity Ford is a large full service dealership. I have purchased many vehicles that are regularly serviced there. Like most people I do not enjoy spending money to repair something. Who does? Give these guys a try. I have found them to be fair and honest. What else can you ask for? read more

Worked with Brad B for at least 7 cars for us or our family members. He's great, attentive, and responsive to our needs. We've done leases and purchases, and couldn't be happier. Did not have the greatest experience with the body shop, but that was years ago, and we didn't give it another chance, so I can't speak for how they are today Suffice to say we ask for Brad for any deals or referrals we make, and everyone has been happy read more

I just bought a 2017 Escape from Joseph Stanford at Varsity Ford and truly cannot say enough positive things about not only Joseph but the overall experience. Joseph stayed on top of communication with me, which seems to be a lacking skill amongst car salesmen these days, and he got me taken care of quickly and efficiently without making me feel rushed! No matter what state I end up in, I will drive whatever distance necessary to work with Joseph and Varsity Ford again!! Thank you all for everything! read more

Bought a 2017 Escape a couple weeks ago. This will be my second Escape and Whirlington was awesome!! He made this Leasing experience a pleasure and I was also impressed that he did all the paperwork for financing as well. Usually you're taken to a dark room in the back to handle the paperwork. Whirl was no pleasure and handled everything with a calm demeanor. I will be calling on him again when it's time for my next Escape. read more

I recently purchased a new car at Varsity Ford. I had done my research, gotten a quote from a friend of the family, and came in prepared for a good fight to haggle for a price that came close to matching it. The only thing I wasn't prepared for was an initial quote right off the bat for lower than the price I had been quoted. I was floored! My salesman also looked for additional discounts I qualified for, and we found another one that gave me an extra $500 off. The entire process was smooth and easy, and I never felt ripped off. My salesman even handled all the financing, and I got a great quote for that too. I can't speak to the service department yet, but I would highly recommend this team to anyone in the market for a new car. I've never trusted a car salesman until now. read more

I have been doing business with Mark D. for 10+ years. He is honest, professional and always delivers what he promises. Three years ago I was living in the DC area and my lease was up. I called Mark to see what I should do. He had me pick out a new car and had one of his porters drive it out to me! Now that is service!!! I'm back in Michigan again and it was time for a new car. We called Mark, told him what we wanted, and it was delivered to our home the next day! By Far The Best In The Industry! You have a customer for life!!!! read more

I had body work done here through my insurance. The car was picked up by my dad while I was out if the country. Not only was my radio knob missing, which they failed to mention, but the paint color really doesn't match. I tried to get them to replace the radio knob for a year before I gave up. I wouldn't use them again. read more