This was a very hard day, our beloved Sophie had lived for 14 and 1/2 years and she was holding on…read morefor us and we had to set her free. Compassionate Care came right on time and was so kind and caring. We had time to say our goodbyes, we loved her so much and she was a really High anxiety dog, going for rides triggered her, so having someone come here was perfect. I highly recommend this establishment. Thank you.

My experience was okay…read more I made a most difficult decision to let my beloved cat go after a long weekend spent almost entirely in ER trying to figure out why he would no longer eat and why his eye was swelling shut. And an even longer two or three weeks before that fighting to get him to eat. Like others here, Kevin was closer to me than my human family. I was busy with the doctors in ER so my partner called in to make the appointment to ease my stress. He said I was primary contact, but it was difficult to make that clear all the way until the day so communications were continually going to him. Not a big deal in the overall picture, but it didn't make the experience any easier. This was my cat for 8 years before I met my partner and while he loved my baby, I was the one with the lifelong bond. The doctor showed up within the time window allotted. We both found her a little cold. I felt like we were just a job and everything was done by number. My BF picked up my cat and carried him to me, but the doctor said we should do paperwork first which resulted in me putting him down after building up to do what I deemed impossible. I was emotional and crying. This really should somehow be handled before the visit. There were corrections to be made on the form. I was about to lose my baby and this only made me aware that I was filling out his death warrant. I am utterly heartbroken. I know holding your baby until the last minute is catharsis and closure, but I found it traumatizing. His passing was peaceful at least. Everyone's goodbye will be unique, and my example will not necessarily match what others experience. Everyone we spoke to was professional. I just wasn't feeling the compassion.

Love these folks- I have been taking dogs there for years- lost a Bulldog about a year ago and they…read moreeven sent me a sympathy card- I think they were almost as hurt by his passing as we were- Tough with staffing shortages but still good service- and very compassionate-

I recently came in for my two german shepherds to get neutered and some tattooed vet lady with a…read morecow piercing kept trying to sell me treatments for my dogs getting neutered. While I don't mind the hustle, she kept making me feel bad for not getting treatments for my dogs. For example said that if I got some treatment for my dog that they would not drool as much after the surgery. Hearing that made me feel worried but I ultimately decided my dogs did not need that and even after the surgery I did not see any drooling problems with my dogs. She also kept asking me if money was a problem during our consultation, which was not. Price was very inconsistent in comparison to what would be the set price. Just felt throughout the whole process that l was trying to get sold treatments for my dogs and just seemed like the vets just cared for profit for themselves. And I didn't feel comfortable at the end of my experience with these people and vets.

For some the same day appt experience might not work, for me its perfect because my schedule alsot…read morefluctuates and when i need to see a vet i dont want to wait 2 weeks and end up at the emergency vet. My pet had chronic illness and this group was so helpful for me keeping costs down. Ultimately my girl needed end of life services and i couldnt have asked for a better experience. I have never had to call more than twice in a morning to get in the que , anything else is an exageration. Call when they open and dont wait for noon. They do prioritize the scheduling same as ER vet. Have to decide for yourself.

The vet I went to was extremely callous when my poor baby had to be put down. When I said I was…read moreworried about how he felt, the vet said in a tossed out manner, "Well THAT'S not going to matter, not where HE'S going." Complete uncalled for, I did NOT appreciate that at ALL. That's when it hit me hard: I was all my poor baby had ever had in this whole world. It never mattered how wonderful he had always been; nobody cared what happened to him except me. The young lady assistant was no better. She made it clear to me that they had to "just get it over with". Just before he died, he had anxious reached out to me pleading for me to stop them from killing him before he went limp in my lap with his head in my hands. The vet just calmly said, "He's gone." Not an ounce of compassion. Fortunately I was at least able to retrieve his body and had him buried in a pet cemetery. He had been wonderful his entire life and nobody in that place cared about him in the least. He was just another dog to do away with to them.

Everything went really well. Our cat went downhill really fast and we needed to have her…read moreeuthanized. Everyone we dealt with was very sympathetic and helpful. They were all very caring and gentle for our cat. Everything was explained to us and we were given all the time we needed with her. Biggest draw back was the expense, but I expected that as they were able to get us in right away and the vet clinics couldn't.

Took my cat in to figure out why she was so sick. After an exam & blood work, it was determined…read morethat she was quite ill. We agreed that euthanasia would be the best course forward. The staff was incredibly supportive and sincere in their concern for my cat but me as well.

I called twice in one year. Both times the people I spoke to on the phone were professional and…read morekind. However, they are still NOT taking new clients.

Our experience with Oak Hills has been brief but beyond anything we could imagine. My wife and I…read morebrought in our guinea pig, Cooper, who had been losing weight and struggling to eat as usual. Dr. Burright gave us a clear treatment plan along with some tips about what to feed and not to feed him for his diet. She was incredibly accommodating, thorough, and willing to answer my many questions. She and her staff followed up with me every day to check up on Cooper's progress. Unfortunately, our little guinea didn't make it, but we knew we could count on Oak Hills to let him rest in guinea heaven. In our first visit, Dr. Burright assured us that if the time did come, that she would personally supervise Cooper was asleep before he was put down and that he would have company all along. She was very compassionate, as was the rest of her staff. BUT THIS IS WHAT MEANT THE WORLD TO ME... After Cooper was taken into the euthanasia room, Dr. Burright returned to tell us that it was indeed the right and humane decision to let him rest for good. She confirmed all of my suspicions about his progress not being enough to kick his illness and ensured I felt good about what was undoubtedly a very tough decision. Words can't explain just how much that means to hear from a professional, especially at a time of such heartache. Letting your pet go is never easy, but I felt at total peace knowing Dr. Burright and her staff were looking after Cooper until his last seconds. If they hadn't already done the world for him, they also sent us a flower arrangement the next day to express their condolences. We were touched. I can't recommend a veterinary clinic any more than I do Oak Hills, they are First Class.

I purchased a healthcare plan for both of my little dogs for a year. The puppy was spayed, and the…read moreother, which was 4 years old, was for teeth cleaning. After the teeth cleaning, they came back and said that our Porkie (Pomeranian/Yorkie) needs all her teeth extracted and that it would cost over $7,000. This is on top of the monthly payments, medications, and specialty food I purchased for her for weight control. I decided to get a second opinion because we definitely could NOT afford that price as senior citizens in their mid 70's. The new Clinic only removed a couple of teeth from her and charged me under $500. I called to cancel in November. The puppy was paid up on the charges, but I owed one more month, December, for the other one. I paid for the required December coverage, but it was then closed, and I had a new vet to take care of these little precious dogs. In January, I received a NEW BILL! The price was for $279.40, I still owed, they said. What? I paid for everything owed, including the price of the "Optium Wellness Plan," at the time of service. I did not have them bill me. They had me pay while I was in the clinic. I blame this company on its corporate business plan of ripping off the public, not on those who follow orders and do not use their intelligence to figure out the mistakes. VCA Pet Hospital on Commercial is far better than this hospital. The clinic I have moved to is Hoffmans on Lancaster, and they are fantastic, reasonable, and everyone is considerate and sharp in being able to help you and your pets receive excellent care. I never complain, but over the years it seems so many companies are ripping off the public, and it is time we say ..." NO MORE!"

This is a follow up review I wrote awhile back about Banfield and the way they treated (or didn't)…read moretreat my dog. I had (yes, I say "had") but I'll get to that, a beautiful Malamute/Husky (heavy on the Malamute side). We moved here and needed a new vet. I thought I could take the recommendation of of someone I thought I could trust but, oh was I wrong. I took her to Banfield to get her all signed up and meet the people she would be working with. Everybody seemed nice and helpful and she didn't give off any signs that anything was wrong, I should have been paying attention. When they weighed her they got her breed wrong, told me she was horribly overweight and wanted me to make an appointment to be checked up on after "Dr," had seen her. I tried to explain that she was a mixed breed but they blew me off. Then someone (I didn't know theír title and never learned who took the pets from here to there) came to get her and told me I had to wait; she was going alone. My baby came out and hid behind me (a behavior I had never seen before) and a person who identified themselves as a vet (no i.d., no proof of having graduated from a vetranariain school of any sort) told me my dog was massively overweight, told me a food I had to feed her and exactly how much and to come back in a month and she'd better have lost the weight.The years went by; some were good, some weren't, I reported every sign and signal the groomer gave me (yes, I trusted my groomer over my vet) but it didn't matter, they ignored me anyway. Then about 4 years ago things got really bad and despite my despairation, they still kept giving stupid advice, no advice, but the money kept rolling in for them. I asked people in Milwaukee, Keizer, New Jersey, for gosh sake! Then by a miracle, I got a recommendation right here. I took the first appointment they had open. People were awesome. They were surprised when I didn't get up to go with her so they said of course go with her. The technician was clearly labeled as such had started filling out her paperwork told me what a beautiful Malamute/Husky I had before I said a thing and then began to list some interesting facts about that mix. The x-ray (which had been taken down the hallway so I could see the whole procedure) was done and the vet (who was clearly identified as such and whose certificates and such were hung out in the lobby with everyone else who worked there) came to introduce herself, tell me what she thought about the vitals (technician with the facts had taken them) etc. As she was speaking, she put the film she had taken up, Her face changed as I looked at the film. I have studied enough anatomy and physiology to know what I was looking at, My baby girl's entire gut was full of cancer. My emotions: terror, sorrow, fear, and GUILT for letting this go on for HOW LONG? For me: as I said, guilt, horror, shock, pain in my heart, pain in my soul. 15 years, gone, because some idiots at Banfield couldn't do their job. They were speaking but weren't listening. I don't believe I've ever been so furious in my life. Then the surgeon (he had come down to talk to me too) said something to the effect of, oh well tomorrow was his day off but he'd come in anyway and see just what he could find. I believe I was lost in a fog until I went to pick her up the following day. Nobody looked good. They asked if I wanted to see what they had found; I did, Does anyone reading thís know what a 3 plus pound tumorous mass look like? I hope they let me put up a picture. I know some of you have fur babies who only weigh this much in total! Please don't take them to Banfield.The surgeon said he had taken all he could but if he had taken any more, she wouldn't have enough of a liver to survive. If the remaining tumors were fast, she had 3 weeks. If they were slow, 3 months. I gave her the best 3 weeks I knew how. She made it! I was ecstatic. I continued following all advíce and suggestions, 3 months came, looking good. Almost overnight everything went to hell. First, incontinence; I had 8 bowls of water in the house and 2 outside that I could barely keep filled. Then the food, she would only eat one type of canned food and that was only half a can a day. And watermelon cubes. Then the diarrhea every day, all the time. Then the loss of use of her back legs. They just went out from under her. She went over the Rainbow Bridge that night. I wonder if just one of those unnamed people at Banfield would have listened to me or bothered to learn about the breeds of animals they were "caring" for or done any damned thing except send me bills, my baby would still be alive, I had a talk with the surgeon. It could have been detected, it could have had treatments.If I hadn't KILLED her by taking her to Banfield. If you have a fur baby who is the light of your life, please, Please stay away from Banfield!

I, unfortunately, have recently had to put my 2 oldest cats down. These things, of course, happen…read moreover the weekends, etc., when my regular vet is not available. I found the entire staff very supportive and helpful. In both cases, there really wasn't anything to be done, both cats were elderly and sick, and I knew I was bringing them in for the last time. I really appreciated the staff and the vet's care, one cat had end stage renal disease, and the vet was very informative and caring about what his labs meant, etc. They have a very nice room set aside for those who are saying goodbye to their pets. I realize my experience doesn't have anything to do with acute problems in younger animals that may need surgery, etc., but I was impressed with the compassion and with the speed in which they took care of both of my cats when we were experiencing end of life choices.

I have visited this animal hospital and ER for a pet surgery as well as several urgent/ER visits…read more The staff have always been so helpful, efficient and very kind but informative. The place is calm and inviting. We have always been shown to a private room to meet with staff and able to wait there or in the waiting room. The doctors demonstrated high competency and were able to easily lay out our options for treatment so we could decide what we would like to do for our pet. Highly recommend without reservation.

I have had multiple dogs receiving care here and would recommend this group without reservation…read more Currently I have 5 German Shepherds, all with different personalities. The doctors and staff treat all my dogs with kindness, caring, patience and efficiency, in spite of two with anxiety, one with aggressive behavior and one who thinks he owns the world! They treat them as if they are their own. Best care we have ever had.

I cannot thank Animal Care Clinic enough for their care for our sweet Kodiak. Having a hunting…read moredog/breed can be a lot but the staff at Animal Care Clinic has helped us every step of the way and they are always one call away. Thank you for your care, respect and attentiveness.

I recently had to euthanize my 13 yr old Yorkie. The staff and Dr. Duvall were so kind and…read morecompassionate. They squeezed me in the same day I called. The pricing was reasonable! And they treated my sweet girl with a box of amazing treats to enjoy before the end. This treat box was such a nice surprise for me and my sweet girl. It made one of the worst days of my life a little brighter watching Pebbles enjoy all the snacks. Thank you to Evergreen Veterinary hospital making the dreaded day a little easier to get through.

Co-owner Juan has been so accommodating to our needs as pet parents and has made us so grateful to…read moreknow our pets and even pet parent needs are addressed, thank you Juan, and Dr. Magruder, and staff!! Our fur babies Bella and Joey thank you too​

Affordable vaccines. Convenient appointments online. Very organized vaccination program with loving…read morewonderful staff manning the vaccine queue.

Scheduled our pups for nail trims. Went to the appointment and learned they canceled our…read moreappointment. Male groomer was rude and showed nothing to being sorry about the issue.