DO NOT TAKE YOUR PET TO THIS ER!!!!!! It is a MORGUE! They triage your pet, give you an estimate for treatment that will make your bank account cry, but as a concerned pet parent they expect you to continue with treatment or it will be such an exuberant amount that you will be forced to euthanize. THAT IS NOT EMERGENCY MEDICINE!!!!! They don't even touch your pet unless you pay the ENTIRE estimate. And even after you hurry and pay right away, they take their sweet little time because THEY DONT CARE IF YOUR PET LIVES OR DIES. I recently had to take my cat here & the entire time he was there, every pet owner that walked in to this place walked out without their animal. They ended up charging me 6.1k to unblock him & admit him 48hrs, only to tell me at hour 37 that he needed surgery because THEY MADE HIS CONDITION WORSE, at which point they sent me surgical estimate for 6.5k MORE. They just stabilized him enough, but played the waiting game for him to get worse. That is not medical care for anyone, including pets. DO NOT TAKE YOUR PET!!!! & if you are forced to take them here, find another vet ASAP!!! Oak Elm Hospital ended up doing his surgery, and the doctor was solution oriented. read more

Compassionate and caring professionals who acted very quickly to help my kitty go over the kitty rainbow. Thank you Stephanie and Dr Itescu for your kindness and support. Happy ... you made me Happy my whole 14 years of my life. You helped me get through the toughest times. You brought me laughter and joy and most of all unconditional love following me around everywhere no matter what. You followed me through all my moves and made my life so much better. Thank you to the staff for making my Happys passing a calm and easy one. read more

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What can I say - we didn't expect to ever need to visit here and we certainly didn't expect to leave here with an empty collar. Our 12 year old Lab didn't eat his breakfast. For you fellow people with Lab roommates, you know what an emergency this is. We were able to call, get checked in over text message and get triaged right away. The entire staff was so kind, empathetic and very very professional. Utilizing all the equipment; no guesswork and clear communication allowed us to make informed decisions. Our vet (I wish I got her name) was such a straight shooter and very very frank in our options. We ended up allowing crossing in the most graceful way available. I hope to never ever be in a position to have come here again, but they are doing the lord's work and I highly recommend this location to anyone. read more

VEG ER for Pets - Otto - my best friend of 12 years. Left on his terms in the best way he could. - Emergency Pet Hospital Near Me - Chicago, Illinois

The most compassionate people work here from the ladies checking you in to the Vets working on animals. In my 25 years assisting pets in rescue I have never been soo amazed by the genuine care for animals and the humans. Hope and kindness is found here!! read more

Everything was perfect. Took care of the dogs and cats.stayed overnight took them out and watched TV with them ..as they were watching TV till fell asleep read more

Unfortunately, we've visited this location twice in the past few years and most recently had to say goodbye to our 10 year old corgi who had cancer. This team is incredible. They are realistic and caring. They share their knowledge with you and allow you to make the decisions that are best for your animal and family. I might have misheard his name but we've had Dr Grossman twice now and he's A+. He knew it was time for our pup to go but the way it was explained to us was so reassuring that we were doing the right thing and it was our call. The techs are all amazing. They scrounged up a final meal of nutter butters, whipped cream, and marshmallows for our sweet girl. I hope we never have to go back but if/when you have a pet emergency, don't question about going here. They will put your pet first. read more

My neighbors and I found a cat that was hit by a car. One person witnessed it. The car didn't stop. The kitty was in horrible shape and we suspected she was a stray. We finally got her into a carrier and I took the kitty to this VEG located at 1114 S Clinton. They were the kindest people ever. They took her in right away. I'm almost positive the kitty would need to be put to sleep. It was an upsetting ordeal, but I know I did the right thing taking the kitty there. I left the clinic knowing they would take good care of her. I am very grateful. read more

The staff was very friendly and caring with each and every pet and person that walked in. They cared for my cat. My cat was diagnosed with hbp and it's what was causing her to pass out, hence the visit to the er. The vets were knowledgeable, caring and compassionate and addressed all of my concerns and explained my cat's issues thoroughly and offered recommendations. Highly recommend! read more

100% recommended , Professional caring clean helpful make you feel welcome and everyone is totally involved to care for your pet . Keep up the excellent service . read more

VEG ER for Pets - Veterinary emergency group - Emergency Pet Hospital Near Me - Chicago, Illinois

We brought our Newfoundland into VEG South Loop after he quickly started going downhill with a case of pneumonia. The entire staff was amazing, accommodating, and acted quickly to get our boy the best care possible. The peace of mind a good team offered us was incredible. Our pup rebounded so well under their care. Thank you all for what you do every day read more

I had to bring my dog in over the weekend due to breathing issues. The front desk woman attended me quickly and with such care and compassion. Doctor Eisele and her assistant were so wonderful and kept me updated / explained clearly what they were doing. They gave me a chair to sit next to my baby and I got to see the doctors and staff assist other pets which was also comforting in a way. They were super gentle and sweet with my senior pet and I'm so thankful I was referred here. My baby is alive and doing well thank you Dr Eisele and team! read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Chicago, Illinois

Our sweet canine companion of 14 years had an emergency care need. I contacted VEG and they were responsive and compassionate. They texted me the check-in information so there would not be a delay when I arrived. Upon arrival, they assisted me in bringing my pet into the facility, and seeing the urgency, brought us into a room immediately. The doctor and entire team that addressed her needs were so professional, so warm and so understanding of what both my pet and I were going through. Unfortunately, her diagnosis did not provide a quality of life situation and we proceeding with a graceful euthanasia. Never once did I feel pressured or rushed to make this decision. read more

VEG is a team of angels! They are so caring and compassionate. They show so much love for your pet and this bedside manner means the world at such an anxious time. We are so grateful for them! The are also quick with communication which is so appreciated when working with insurance. read more

Thank you for the care and counsel you gave me when my cat Franklin was in critical condition due to a blood clot. It was a tragic situation; the medical team did all they could to make him comfortable. I am so grateful for the professionalism of the team and staff. read more

Super kind and helpful staff! Brought my cat Peter in for a visit and they were very helpful in explaining and answering all my questions and concerns. Very open about pricing, gave us a low and high pricing estimate for specific testings, made us feel very comfortable about whichever route we took. Peter did not want to go back into his cage, so they let us go in a room so he can wander freely :) We came on a Sunday at 10AM and the wait time was not bad, very quick and attentive staff. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Chicago, Illinois

My experience here was absolutely wonderful until the last few minutes. VEG really gives the impression that they care a lot about consent and transparency and care for my pet, and they were very gentle and sweet with my dog, but the experience ended up being more like going to a used car dealership. I am aware that emergency veterinary visits are expensive. I budgeted for that and walked into emergency care with the knowledge that it would be expensive. Money was tight for me at the time, but I knew it was important to prioritize my pet. While I was there, the vet and the technicians were great with my dog, who had violently bloody stool. I had a great conversation with the vet, who recommended tests to rule things out. I agreed to them, and they brought out a tablet with a breakdown of services and costs and asked me to consent to the treatment and costs. Yes, it was more than it would be if I had gone to his regular vet, but I was prepared for that because this was an ER. The total was $700 for the visit and the x ray and I was perfectly happy to pay that. I confirmed that on their tablet. After the tests ruled out anything serious, he was cleared to go home. The vet came in and told me they also "gave" him some Cerenia for nausea "just in case" and fluids to make up for dehydration, as well as a probiotic. I had a pack of Cerenia and Forte probiotics at home so I could have given him that on my own, but they had already administered it to him in the other room. I thanked them, took my dog, and headed out. As I was leaving, the receptionist halted me and told me I had to settle the balance. This was confusing to me, because I had already paid for the test and the visit. Turns out, they had added some costs that I had *not* consented to - an extra $400 for the Cerenia, fluids, and probiotic. I could not turn down these costs, because they had already been administered, even though I had these items at home. By the way, 3 Cerenia were less than $20 purchased from my regular vet (who already charges more than online), and VEG charged me $158.32, and 14 priobiotics are less than $10, while VEG charged me $98.95. The fluids were intravenous, but he wasn't even dehydrated and I had pet electrolytes at home as well which had been given to me his vet. And more important than the price is the fact that I hadn't even consented to these items because I had them at home. Later I called VEG and also emailed them, politely expressing how uncomfortable I was with the situation and asked them to review it. They ignored both my messages - there was not even an acknowledgment of my concern. I am giving an extra star because, after all, they did provide needed veterinary care for my pet and were available when we needed them. But I think my experience with their billing practices (as well as their complete contempt when I reached out to them afterwards) has seriously undermined my trust with them. There are only two pet ERs in the city, so they get away with a lot, but I would beware when you walk in because they are extremely dishonest and manipulative about their policies and will take advantage of someone who is worried about their pets welfare. read more

VEG ER for Pets - I consented to $700 worth of treatments but VEG surprised me with an extra $400 bill of unnecessary treatment as I walked out the door. - Emergency Pet Hospital Near Me - Chicago, Illinois

thank you for your help my dog is getting better he had a ear infection and vestibular condition and we were clue less we are so thankful.

Sadly, we are back for a second time in a few months - this time due to a big dog attacking our little pup. The first time we brought our pup in was for some pain he was dealing with. And my husband was so complimentary of how kind the staff was and how efficient the process was when they returned home. They examined our pup and then gave us a quick review and cost estimate of the recommendation medical treatment before proceeding with care. This time, I experienced the same kind and efficient care and it put my heart at ease after a pretty traumatic event. The facilities are clean and up to date, and the staff are really responsive, comforting and knowledgeable. Thankful this place is here! We live in Kenwood/Hyde Park area and it's nice to not have to go way north for an emergency visit when our neighborhood Vet isn't open or available. read more

VEG ER for Pets - Really nice facilities - Emergency Pet Hospital Near Me - Chicago, Illinois

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If I could give VEG 100 stars, I would gladly do so. My Cane Corso stopped eating 2 days before I decided that it was time to take her in for a simple emergency examination. What a place! Due to my pet's often uncomfortable reaction to other dogs, and the hospital's shift change, we were placed in a private waiting room where we were attended by the nurse/caretaker until the doctor was able to come speak with us. What can I say about Dr. Roundy?? After feeling my baby's belly, she immediately rolled the ultrasound machine into the room so as to not disturb our Duchess too much. Dr. Roundy, with the utmost gentleness and compassion, shared the grim news. A tumor in the spleen and intestines. We had to make a tough decision that no one expected that day. My Duchess pranced in like a majestic black stallion, and by the time she realized that she needn't keep up appearances any longer we were placed in a candle lit room, with a soft dog bed and an immaculate fuzzy blanket to keep her comfortable. (We were even offered a jar of Hershey's kisses.) You could see the (large) staff's faces expressing sadness and some shock for this unexpected outcome. No one saw this coming upon our arrival. Least of all me. We were encouraged to take our time with her and were given a small remote control pad to ring for when we felt ready. I was allowed to lie beside her. I took her into my arms and held her head near my heart and the propofol was gently administered for what was to come next. Why am I sharing this story? Because I want VEG and it's wonderful staff to know of their valuable kindness and professionalism during a very difficult time there and for you the reader to know that there is no better place in Illinois that will care for your pet. I hope that you never have to do something this, but if you do...the Veterinary Emergency Group is second to none. My Duchess felt their love, even if only if only for a few brief hours before leaving me forever. Thank you everyone for being there. P.S. The cost was surprisingly affordable even with a private cremation. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Chicago, Illinois

Dr. Eisele and the night team from 5/1-5/2 were exceptionally wonderful. We brought our dog in around 10:00 PM and she ended up needing an emergent procedure. Despite the circumstances we felt comfortable and at ease the entire time. The care my dog received was phenomenal and we are so glad this facility is in our neighborhood. I was able to stay by my dogs side the entire time minus the actual procedure but was still able to view the surgery from a window. Dr. Eisele even provided me with a chair that was tall enough to see through the window. We were initially told our dog might have to stay for 48 hrs after surgery but luckily her total stay was about 14 hours. However, had she needed to stay that long we would've been able to come and go no matter the time and be with our dog. They even said there was a room available for us to sleep in comfortably with our dog if needed. When it came to payment, they require money down but they were able to work with us and offer flexibility with the money we put down. Luckily we do have insurance so that played a part in the finances. After our regular vet received the records from VEG (super promptly) we were told by our regular vet that they wouldn't have been able to provide the same level of service as VEG due to limitations of the regular vet facility so it was a good thing we went to see VEG. Again we are so grateful to this team and for making a potentially traumatic experience into a manageable and comforting one. Our pup has been recovering phenomenally and although we thoroughly enjoyed the services provided we hope to never be back ;) (Also while we were waiting we witnessed two owners having to say goodbye to their babies and the empathy and kindness shown by the staff was felt as a bystander) read more

VEG ER for Pets - Post-op - Emergency Pet Hospital Near Me - Chicago, Illinois

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My little Abby was seen from 07/24 to her last day on 07/30. She has signs of infection and lethargy/ non appetence. I brought her in to VEG where she was diagnosed with pneumonia. She was hospitalized for 3 days. The staff was beyond kind to my sweet girl. Pricy, but due to this being an emergency hospital it was expected. Sadly she was not improving and was taken back 4 days after discharge. Upon walking in even the young lady at the registration desk remembered her name, as well as the tech/ doctors on duty. Her prognosis was not looking good. Dr.Grossman was very straightforward about my baby's diagnosis and my choices to move forward. I had to come to a sad decision to put my baby to rest. I could have not picked a better team to take care of my baby during this period in time. VEG thank you. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Chicago, Illinois

I came home to my 13 year old dog collapsing and in a lethargic state. I googled nearest emergency vet closest to me and south loop emergency vet came up. They took me as soon as I came in. The doctors and nurses were absolutely wonderful and compassionate. I was in absolutely panic. The doctor explain the tests and X-rays to see what's going on and keep me informed. The staff not only kept me informed but allowed me to watch the X-ray from the window and be by his side the whole time. It's such a stressful time for both my dog and our family but the staff was absolutely wonderful. I was allowed to sleep in front of the oxygen tank where my dog was there for the next 12 hours. I went home to shower and when I came back they had already set up my temporary bedThe over night night was super attentive at answer any questions I had. read more

This review is in regards to our experience during the night shift (3rd shift). Brought in our cat for a urinary blockage past 11pm. We were shocked staff were allowed to eat their meals on exam tables in the pet triage area. In the exam room, the veterinarian, Dr. Schultz, attempted in expressing urine and dislodging any obstruction from our male cat. Her assistant held our cat on the floor (not on an exam table), but they couldn't hold our cat properly, so my spouse had to assist. We think it is unprofessional to have owners assist in any of the care/treatments at vet facilities because owners are not trained at all in handling pets at vet facilities. Imagine going to a hospital and asking a family member to assist in a blood draw, how unprofessional is that? The patient triage area was also uncomfortable. It is an open area with different exam tables. We felt uncomfortable because we were not instructed where to sit or stand while our pet was vitaled. I think pets should be vitaled in rooms because if there are multiple pets being vitaled in an open area, that will cause more stress on sensitive pets like our cat, who is not comfortable around big dogs. To add insult to injury, some staff members were eating a meal on a different exam table while pets are being triaged. Again, not a good look. The invoicing practice is also dismaying. They text you an "estimate" and you are expected to pay through text before they begin any treatments or further care. I had to question all of the estimated charges before I accepted because they needed explanation. Do question the "miscellaneous" cost because the provider explained that it is to cover "potential medications" and any services not actually perform will be refunded back to our card. Umm what? Why not charge for actual services rendered at the end of visit after accepting care plan, like other animal hospital do. It is a pay-first-treat-later type of deal. And the transaction is done by owners paying through their phone with a credit/debit card. Again, a very odd experience. Our discharge paperwork did not contain any diagnosis information, or any after-visit instructions. It is only listed the cost of services. Seems like their ethos is cost-centered instead of patient-centered. After a 4-hour visit, our cat did not improve. A few hours later we decided to go to take our pet to BluePearl Hospital in Skokie instead, where the visit, care, professionalism and outcome were far more positive than at VEG's. read more

Mix feelings about this place I was here two months ago after discussing my experience with other pet owners and medical professionals outside of this place I was motivated to write this review. My cat was diagnosed with diabetes here. I was ready to be presented with the next step for his care like where to take him next (like a specialist)or the steps I would need to care for him at home. Instead the doctor sat there made it seem like my cat was going to die (which he was if I did not take him to the specialist) because she made the assumption herself that I couldn't afford the treatment. Was the treatment expensive of course but instead of like saying hey go here and start treatment she sat there and told us "we are not bad people for putting our pet down". That made us feel like he had no hope and we should put him down because she was more motivated to put him down than to show/give us a referral or a list of specialist. We took him home with pain meds from them and no list of specialist. The doctor was afraid that my cat would not make it overnight her words not mine but again no directions to where to go next. We called for the list of specialist because it was never email to us we took him right away and assumed the worse news again. The doctor at MEDVET did the tests came to talked to us and first thing she said was " I have seen worse and he's going to be ok if you start treatment" which was the biggest relief because when they diagnosed him here the doctors tone, demeanor, and way of presenting the case made it seem like we had no hope and where horrible people for trying to keep our cat alive. A couple days at the vet and my cat is at home living his life with his freestylelibre sensor. Is owning a pet expensive YES but some people like me would do anything for them. read more

My cat, Hamlet, had a bladder stone in his urethra. An ER vet diagnosed this. This is a life-threatening condition for cats. That vet couldn't do the surgery to remove it. They referred me to VEG. The one closer to me didn't have a surgeon, so they referred me to one a bit farther away. These people were golden. Dr Curlin took over his care and she was marvelous. Kevin, the tech who was on duty when I arrived, worried and with a sick cat, was so calming. It's a weekend. I've never been so scared for the life of my cat. I think her name was Laura or Lauren, who was at the front desk, was a ray of sunshine. They kept me informed every step of the way on what they were doing. No question I asked got me less than a full and complete answer. I had been, at that point, up for 2 days straight with only 45 minutes of dozing and they were so kind and understanding. They got Hamlet to pass the stone and everyone was so excited that no surgery would be needed for that. I think it was Kevin who came running over to me. "He passed it! He passed it!" Sunday, they cleaned all the stones from his bladder and explained recovery. Monday, Dr Quigley was warm and reassuring as I took my groggy boy home. I will recommend to my regular vet that people contact VEG for ER care and even though the closest one is a half hour/40 minute drive from me, it's where I'm going, should I need ER services again. Double paws up for the care Hamlet and I received. People are going to ask about the cost. What I needed is expensive, period. I was referred to another ER vet to have this done and their prices were $5k MORE than what I paid here. Plus, the woman who answered the phone there sounded like she wanted to be anywhere other than at her job. VEG people were kind and caring from the "Thank you for calling VEG. This is [name]. How can I help you?" Through, "Let me get the doors for you" as Hamlet and I left. ER services cost more but I got complete value for what they did for Hamlet. read more

Had cause to return here last week and again, I am SO DAMN IMPRESSED with everyone here. Dr. Grossman is amazing. But the techs are too! Kat, Lana, Jess -- thank you so so much. read more

My mom and I brought our dog Lady there as a recommendation from our family vet. The family vet diagnosed Lady with dka. He called vet emergency group in South loop ahead of time because dka is a medical emergency. I am a fourth year medical student and my mom is a nurse. I know enough to know dka is an emergency. However, Lady wasn't triaged quickly. There was an emergency and the vet was busy. I tried to be understanding and told my mom not to complain because things go like this in healthcare. However,as I waited for an hour, it dawned on me that dka is always treated quickly.I started to get irritated. However, the vet came in and said that my dog would likely be okay in a few days. She did warn that there are unforseen consequences,but she seemed optimistic about Lady's recovery. The next day, the vet called and said Lady declined and needed to go elsewhere. I got there to find Lady kussmaul breathing,fighting for her life. Her bicarbonate was 2. Her situation was more complicated because you cant fluid overload a dog with questionable heart condition.I was rushed out of there with an unstable dog. My mom was at work,so Nikki the nice vet nurse helped me find uber pet. Lady nearly died in that uber. I finally got her to medvet,where she was critical. We put her down the next day. There is blame everywhere, from not going to our family vet sooner to having to make difficult calls for Lady's care. But vet emergency group was supposed to triage her right away. They saw that her vitals were stable,but ignored the fact that she wasn't walking/was lethargic on physical examination. 1.Please get more staffing. I see this all the time in healthcare. My pet needed help. 2. For all animal hospitals, please consider treating,then sending the bill. Nothing is more frustrating than seeing your pet sick and the vet wants 7k before giving fluids,bicarb,labs. Have some dignity. Even with the flaws of human healthcare,we still treat people in the ER regardless of ability to pay. read more

2nd time here. listen to the recommendations given by the Doctors. This 2nd time was no fun. Was this close on putting my Companion Bart To sleep. From the moment I stepped foot in with Bart they handled him great care and took a great Challenge. The doctor made calls for an immediate surgery for Bladder ruptured and PU surgery as well. There was that great risk but along with Oak Elm pet Hospital my Bart Is Alive and Healthy again. Thank You so much to All the Doctors, nurse's & staff that Took great care of my Bart. read more

VEG ER for Pets - Hanging on for his life - Emergency Pet Hospital Near Me - Chicago, Illinois

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We came in at 11 pm and did not leave until 3 am. They were severely understaffed on veterinarians, and the vet techs/nurses were very disorganized and distracted. They could not stay on top of things, chatting and joking around while I and several others waited HOURS to receive help. A family in the waiting room with us waited more than two hours to get their discharge papers, something that should take minutes, if the staff had any sense of urgency and organization. I understand that things happen, there are nights where many urgent needs occur, but this went beyond just being a tough night. The staff needs to get their **** together. One of them even took an IV bag and slid it across the floor. Excuse me? If you have time to mess around and do something so unhygienic, you have time to get us out of here sooner. I'm never returning to this location if at all possible, because I have better chances of helping my pet on my own instead of paying hundreds to wait hours for a damn x-ray. If you value not having you and your pets suffer, call ahead and go somewhere else. read more

What a great and caring group of people! I brought in my 10 year old cat around 10:30pm for puking up something I wanted to check out. My cat does not like the vet and is very very cranky. They treated her with love and care and the grace she needs, as if she were their own pet. read more

Very kind and professional. They were so amazing with my baby and truly caring and knowledgeable.

I mistakenly complained about not getting the items my dog had when she crossed the Rainbow Bridge at VEG. I was not able to be there are the final moment. Turns out that they had held them for me and called me a month later to let me know that they were still available. So, they ARE as thoughtful and efficient as I had first believed. I have no complaints about my experience at the Veterinary Emergency Group and recommend it without reservation. read more

I brought my girl in for toxicity concerns on a Saturday evening around 6:30pm. Being this is an emergency hospital, the long wait was understandable. What I was pleasantly surprised by was Dr. Grossman's bed side manner and his check ins throughout the wait. Both Dr. Grossman and Ashley exceeded my expectations in Layla's. They both treated her gently & gave her the love she seeks from people. Thank you! read more

The team at VEG are so nice and understanding. They took such great care of my 17yo baby. Please note, this is like going to a human hospital. There will be a wait, they do have inpatients they are also taking care of. But they are very reasonably priced, they don't try to upsell services and they are great with the animals. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Chicago, Illinois

I clearly feel taken advantage of by this establishment because I took my dog in last night when I discovered she had a very swollen right eye after being in boarding for a few days. I am a physicians, assistant, and trained in assessing similar injuries in humans. This group recommended a series is a complex diagnostic test that were costly and because it was late and I had just been discharged from the hospital myself I was fatigued and extremely concerned about my pet so without analyzing the situation too closely myself, I agreed to do what they suggested at the end. It ended up that I spent over $600 to have my dog be diagnosed with pink eye, more commonly known as conjunctivitis. The elaborate test testing to check ocular pressures was not warranted in this case and what A represented a savings of another $200. When I called to question this, the receptionist berated me for challenging the estimate and encouraged me to seek care elsewhere on the next visit. That won't be a problem I won't be taking advantage of twice. read more

I can't express my appreciation for the people who work here. I came in frantic last night with my sick kitten, and the vets were up and on him so fast, and SO KIND to me. Did a quick check up, and x-ray, and were immediately able to put me at ease. I can't say enough kind things about these people. If only ER's for humans were this compassionate! read more

They were overall an amazing staff and genuinely invested in helping get Ace treatment. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Chicago, Illinois

Having been to about five veterinary clinics in my dog's life I have had mediocre and wonderful experiences. THIS WAS ONE OF THE WONDERFUL EXPERIENCES. We came in on a Friday about noon after calling the local vets in my area, which did not have appointments until the following week. My dog had an irritated eye since the beginning of the week that had gotten worse by Friday. Although her visit was not life threatening it raised some concern for me and thought it needed to be seen as soon as possible so I took her to VEG. The total time of our visit was over 3 hours, I didn't mind as I have waited 3 hours before anyone even seeing my dog. At VEG as soon as we arrived a vet tech/nurse performed a triage on my pup (vitals and asked about the reason for our visit). The tech was nice and showed care for our pet. The facility is an open floor plan with a few exam rooms. Everything was clean and organized. We were taken to the waiting area where we were informed there was drinks and snacks. While there I received a text with a link to register. Dr Slaughter came into the waiting area, asked about my concern, took down her medical history and checked her eye. The dr went over what she thought it could be and suggested 3 test to find the issue. She then explained she would send me a quote and explained the charges I could expect. I received the quote and was able to consent electronically and pay then and there. Dr Slaughter also checked in to see if I had other questions. 2 of the 3 suggested test were performed on my dog inside one of their individual exam rooms. The Dr shared she did not think the third test was necessary after the others were performed. She gave me the diagnosis and told me her treatment plan. She also asked if I had more questions. The nurse returned with the medication and reviewed how it needed to be administered and asked if I had questions. Everyone was thorough, and gave me the opportunity to ask questions at any time. The nurse and doctor were friendly, and cared about my dog. I enjoyed the process and although it was long, it is was with them their time with you and following up after your visit. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Chicago, Illinois

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I came in here in total distraught after my younger sister's puppy took quite a fall from a tall height while under the care of a family member. They took such good care of my sister's puppy, and treated me and the puppy with such compassion, so much that they immediately gained my trust with the care of the puppy. I will say that you'll probably spend the whole day here, so don't expect to get anything else done in your day if you decide to come. But the level of care was so attentive that I was just happy that my sister's puppy was getting the care that he needed. I also observed the other patients in the room being taken care of very well and attentively as well. read more

Quite simply the best veterinary clinic EVER!!! Here's why. Around 2:30 AM, I found a tick on my dog's neck and I was too afraid to remove it myself, so I decided to put Leo - my dog, in his cage for peace of mind. Unfortunately, Burnham Park Animal Hospital and South Loop Animal Hospital do not accept walk-ins, but the receptionist recommended and provided the contact information for VEG - Veterinary Emergency Group. VEG is located in the South Loop on Clinton St. next to the Chipotle and their exterior street signage was easily visible making it simple to locate. Parking was just as easy parking in their lot. Walking into the clinic, you'll notice that it's very clean and welcoming - looks newly built. The clinic layout seems very well-planned keeping the patient top of mind. The waiting room was large with floor-to-ceiling storefront windows allowing a lot of natural sunlight. They also have a TV, coffee, and other condiments while you're waiting. Mandy, the receptionist greeted me upon entering with her bubbly personality and made me feel welcome by quickly building rapport and empathy towards my situation during the check-in process. The entire staff was friendly and awesome! It seems like they have a very fun and friendly work environment. When I walked to the back with my dogs, we were introduced to other members of the team - Dr. Roundy, Dr. Cohen, and Lexi - the Veterinary Nurse. Lexi took my dog - Leo, and used a special tool called a "tick-nado" (not sure if she coined that term herself), or "Tick Tornado" but it came right out! Luckily, the tick didn't burrow into Leo's neck, but they put the tick in a test tube filled with IPA to show me. After extracting the tick, Lexi was kind enough to check the rest of Leo's body for more ticks knowing how afraid I was of ticks. I know ticks aren't a big deal, but seeing how much love Leo and I received from the Veterinary Emergency Group - South Loop shows me the type of care they'd provide during a more life-threatening situation. I can't thank them enough for being so kind, compassionate, and empathetic towards Leo and me. I highly recommend them for any type of urgent veterinary care. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Chicago, Illinois

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