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MedVet Chicago

3.4 (965 reviews)
Open Open 24 hours

Services - MedVet Chicago

Emergency pet hospital

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Jeffrey L.

The short review: my baby girl is now gone, and Oz Animal Hospital and MedVet did nothing to help her. Two weeks ago, I took my cat to Oz Animal Hospital to see Dr. Bruner for what I thought was an ear infection. Instead, I was told she had a "mass" with a secondary infection. A tissue sample was taken and sent to pathology. We were sent home with antibiotic ear drops intended for dogs (used off-label on my cat) and told we'd need to see a surgeon or dermatologist. The biopsy came back inconclusive because it was dead tissue. Meanwhile, those drops began affecting her inner ear almost immediately. Within three days, my sweet girl was losing her balance and acting completely unlike herself. I then went to MedVet Chicago to see Dr. Wyatt, hoping for urgent care. He examined her and admitted he wasn't sure there was even a mass, but his recommendation? A series of tests and surgery totaling $11,000. I stopped him and said, "No one has treated the infection. Can we please start there?" I requested a bacterial culture and an antibiotic injection. He took the culture but refused the injection, saying systemic antibiotics aren't typically effective for ear infections and that topical treatment would be better. He said that he would call with results. Two days later, he called with preliminary results and said he'd call again five days later (after Labor Day) with the full report and a treatment plan to get us started while we waited to get into a dermatologist elsewhere (earliest was October 8). I asked again for an antibiotic injection, and again, I was told to wait. Meanwhile, my cat was declining rapidly. When her condition worsened, I called Oz Animal Hospital sobbing for help. None of their three locations could see her. I asked if she could at least get an antibiotic injection, and they told me to contact MedVet. So between two supposedly reputable veterinary providers, I was told to wait, to go elsewhere, and to do nothing while my baby's life slipped away. Yesterday, she passed away in my arms. And it didn't have to happen. What did I learn? That Oz Animal Hospital and MedVet Chicago failed my cat at every step. No urgency. No compassion. No basic care. Just expensive recommendations and passing the responsibility back and forth. If you value your pet's life, please do not trust these clinics. Ask hard questions. Demand action. Don't assume these people will do what's right for your pet. They didn't for mine.

On our way home.
Rachel E.

Huge thank you to the team at Medvet. My senior pup was suffering from pneumonia aspiration and was rushed to medvet from our vet as she was not breathing well without oxygen support. My poor girl barely made the 15min drive as she was struggling to breathe. Upon arriving the team was quick to respond and also provided a special waiting room and social worker to make sure i was also being supported in this extremely emotional and stressful process. Doctors were compassionate and thorough through her whole 2 day stay in ICU. They were communicative in every step and made sure i felt confident in all the next steps of her treatment without making me feel like i was being pressured or taken advantage of financially in such a traumatic time. After 2 days in ICU, my tough girl pulled through and was able to come home to rest and recover. I truly believe they did everything to bring her home to me and genuinely care about their patients as well as their owners. They created a safe place to feel and stay positive while also being realistic and leading with empathy. Additionally, facilities were clean and professional just as any human hospital should be. My babygirl is now on the road to a speedy recovery. Thank you to the team at Medvet for saving my best friend.

Text notifying us that our beautiful Odie was ready for pickup.
Tami D.

This review is exclusively for the end-of-life services that we utilized at MedVet on California Ave. We did not utilize any other veterinary or specialty services. We were also not previously a customer here. We knew that the time had come for our beautiful 16-year-old pit mix, Odie, to cross the Rainbow Bridge just a few days ago. When we woke up in the morning, it was very obvious that this was going to be her last day. She was struggling and suffering so much that we reached out to our local neighborhood Facebook group for recommendations of where to take her. We were recommended MedVet multiple times. Our family is glad that we chose this particular practice. First of all, if you, like us, find yourself in need of end-of-life services for your pet, I highly recommend this location. The room that they will take you to is NOT an exam room. It has a couch and a couple chairs. There is enough space for your whole family to be there. It is roughly a 12x14 room They have plenty of tissue boxes as well. They did not limit how many people we had in the room for the euthanization. For the record, there were 4 of us. We asked them if there was a limit for how many people could be in the room and they said absolutely not. They were so kind to us. So respectful in the way that they spoke to us. It was about $450 to put our 80 lb dog to sleep, receive her remains afterwards, along with a memorial footprint in clay. That cost was so much lower than the five other places that we reached out to. Not to mention our attempt to have it done at home, which the bare minimum for that would have been $750. The room is clean, roomy and comfortable. They will provide you a blanket to lay on the floor if you do not bring something for yourself. They absolutely allow you to bring your pet's blankets or your pet's bed with you if you would like and there is plenty of room in there to lay that down. The vet came in and asked our permission for every. single. thing. she did. Asking us if we were ready, before each individual step that she did. We did not feel rushed in any way. After the euthanasia, there is a doorbell on the wall inside the room that you can push when your family is ready for your pet to be taken out of the room. They give you the option to watch your pet be placed on the gurney and removed from the room, or you can elect to leave your pet with the vet tech and your family can leave the room before that happens. It's 100% based on what works best for your family. But there is no rush. You are welcome to have locks of hair cut by the vet tech and given to you in a keepsake bag for no extra charge. They created three separate keepsake bags for us and we were not charged anything for that. All you have to do is ask. They were absolutely wonderful to us. We could not have asked for better. The staff was kind, quiet, calm, respectful and accommodating. We just wanted to let others know, if you are looking for end-of-life services for your pet, this location would be a wonderful choice, especially if you cannot afford the incredibly expensive in-home euthanization. Thank you MedVet Chicago. You made a very heartbreaking situation more bearable. We appreciate you!!

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8 months ago

The er doctor was misleading and only gave two days worth of meds.Horrible business model.They prey on pet owners.

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Ask the Community - MedVet Chicago

Review Highlights - MedVet Chicago

MedVet has been nothing short of compassionate, transparent and helpful in navigating this stressful news.

Mentioned in 56 reviews

Read more highlights

Premier Veterinary Group - Chicago - Premier Chicago Main Entry

Premier Veterinary Group - Chicago

(317 reviews)

Avondale

I recently lost one of my cats. Howeve, people from the Premier Veterinary Group at the Belmont…read morelocation couldn't be nicer. I had to bring in my Meowth, who was 12 years old with chronic kidney disease that was diagnosed a couple of years ago. He lost a bunch of weight and didn't really eat well for a few days. I naively thought that he didn't like the wet food I bought so I purchased another brand to see if he would eat. Little did I know that I was too late to save his life. He was admitted to the hospital at 10pm ish on a Monday evening and we were there until 3am the next day. We were assigned a room and the assistant performed the intake immediately. After that, the wait was long; hence, I had to deduct one star for this review. Nevertheless, once it was our turn, the vet on duty told us the blood work was necessary and then we were just patiently waiting for the results and were wondering how Meowth was doing. Everyone was compassionate and kind. The lobby had coffee, tea, and vending machines selling snacks and pops. It turned out that Meowth had to be on a watch for another day and would be receiving the rehydration treatment and ultrasound. I knew some bills definitely would need to be paid. The good thing was an itemized bill would always be provided for me to review, so I understood what each treatment or medicine cost. Doctor Pratt spoke to me on the phone in the afternoon and patiently explained the results from the ultrasound. As I guessed, they didn't look promising. Doctor Pratt answered all my questions and it helped make the decision for Meowth. We picked up Meowth after work. Medicine and discharge instructions were given. In addition, resources for euthanasia were handed to me. Unfortunately, I ended up choosing in-home euthanasia for Meowth the following day so that the entire family, including his feline bonding mate, Persian, could witness and perhaps have some closure. I didn't know Meowth developed an aggressive form of carcinoma in a such short amount of time. Doctor Pratt informed me the affected area and told me the life expectancy after chemotherapy if I were to elect that route. I really appreciated her honesty. At least I gained clarity on Meowth's conditions and I wanted to do what was best for him. I know this is an unusual review with lack of happiness. In the end, I am beyond grateful for the 24-hour service that "Premier Veterinary Group" offers. I still have the other cat with me and I do hope that things will be less tragic when it comes to health emergency on a pet. However, I will not hesitate to visit here again for any concern about my cat, especially when an appointment with my regular vet office is unavailable.

When one of our cats was diagnosed with lung cancer, we were devastated. Our regular vet gave us a…read morechoice of places to go including Premier. Premier had the best availability, was close to home, and came highly recommended by friends. I'm not going to lie, specialists and emergency vets aren't cheap. We first saw a specialist who said there was a 50/50 chance we could remove the carcinoma. If we good, Mel had years ahead of them. If they couldn't, it was more like months. When I dropped Mel off, the veterinary assistant collected my info and asked if he could have a photoshoot. As expected Mel charmed the pants off everyone and his photoshoot was more than I could've imagined. Unfortunately, the surgery revealed that his cancer was advanced and everywhere. When we took him home, they noted all of the ways he tried to con them into removing his cone and truly seemed enamored with him. Over the holidays, we knew the end was close and had scheduled an at home euthanasia for New Year's Day. Unfortunately Mel's little body had other plans. He started crashing NYE morning, so we called them to tell them we were coming. They started an IV and let me hold him in my arms while we said goodbye. They gave us options as to how present we wanted to be during the process and never once rushed us. They didn't bat an eye when I came in disheveled and crying. A few days later they called to check on us and sent a sympathy card. Losing a pet is like losing a family member. I'm grateful they did all they good to make it as stress free as possible.

Veterinary Emergency Group - VEG veterinarians in surgery

Veterinary Emergency Group

(189 reviews)

Near North Side

Taking a pet to the emergency vet is always scary but when it's a 10 week old puppy, it's just a…read morebit scarier. Brought in my puppy on Friday, December 12th, at 5:30pm after my regular vet told me "Yeah, we close here soon so we can't help you". I called ahead and the receptionist was very helpful. She even made sure I knew where to park so I don't have to stress over this. When I got to the clinic they told me right away to bring my puppy in the treatment room. Vet Tech Stacey, Dr. Mettenburg and Dr. Rushing took exceptional care of the puppy (and me). I was so baffled I could stay with him the entire time. After 3 long hours we were ready to go home and Fletch is going to be a-okay. While I wish I had met this amazing team under different circumstances, I am thankful I trusted my gut and went to this ER. Highly recommend VEG Lincoln Park.

Avoid this place like the plague!!! Brought my dog her at 9:00 pm on a week night for a cut in her…read morepaw with a visibly cut tendon. The ER vet spent less than 5 minutes looking at my dog, admitted he was not a certified surgeon, and told me he could stitch up the wound but wouldn't likely be able to reattach the tendon. Since my dog was bearing weight on the paw, it would "probably" heal okay. Had me wait in the waiting room for a "treatment plan". They texted me a treatment plan of $1500 to do the stitches! I refused and told them I'd be going to my regular vet the next morning instead. They still charged me $200 for the "evaluation" they spent less than 5 minutes on. What a rip off!!!! I asked for a discount since the evaluation was so brief and they refused.

Veterinary Specialty Center

Veterinary Specialty Center

(504 reviews)

The Veterinary Specialty Center ("VSC") is amazing and I highly recommend them. They definitely…read moresaved our dog's life. The Critical Care Team is phenomenal, including Doctors Vietti, Montaque and Sharpe and their amazing group of nurses Barb, Jamie, Megan, Brittney, Brit and others. We brought our dog in while having significant respiratory distress. They tried to get him to breathe on his own by using High-Flow Oxygen, with no success, and had to put him on a Ventilator. Our dog was able to breathe in oxygen but was unable to exhale the carbon dioxide as it was getting trapped in his lungs. After numerous tests, they determined that he had Eosinophilic Bronchopneumopathy (EBP), a respiratory condition that was attacking his lungs, causing inflammation and an excessive amount of secretion build-up. Because of the inflammation, the secretion build-up was partly blocking his airwaves, preventing him from being able to expel the CO2, which is very toxic and dangerous. Although they were familiar with the EBP, they never saw an instance in which it impacted a causing the airways to get blocked. Long story short they did an amazing job identifying a very unique situation and saving our dog's life. They provided great care during the week our dog was at VSC and communicated very well throughout the process. Not many dogs make it off a ventilator once they are put on one; we were one of the lucky ones. I would never go anywhere else if my dog was critically ill.

I do not recommend this Veterinary Speciality Center for surgery. In my experience, they treated my…read moreelderly dog poorly and made an already difficult situation traumatic. Seeing my dog left unconscious on a cold floor without what appeared to be proper attention or care was heartbreaking. What should have been a procedure to help my dog ended up costing both his life and over $12,000. No amount of money can compare to that loss. The way my dog was treated felt deeply disrespectful, and it has caused long lasting pain for my family. I understand that not every surgery has a positive outcome, but I do not feel like this facility took accountability for what happened, and that has only made the situation more difficult. I will never forgive this place for the pain it has caused my family. My dog deserved better. If you are considering bringing your beloved pet here, I encourage you to carefully research all of your options before making a decision.

Veterinary Emergency Group - VEG veterinarians in surgery

Veterinary Emergency Group

(11 reviews)

I came here last night with my very senior dog Sasha, because she'd been having persistent GI…read moreissues that were pretty severe for her. I called ahead of time to check on pricing for the exam, etc., and one of the Vets answered and was so kind and patient while I explained what was going on. She reassured me they would walk me through a treatment plan we could handle after I brought her in. When I got there, I was met with the warmest, kind, helpful energy from every single person who worked there. From the person who did our intake, to the techs who did her initial vitals and administered her IV later on, (and cleaned up her mess on the way out - TY) to the Vet herself, I felt more than comfortable that they had my girls best interest in mind but were also realistic with what I could spend and how far we wanted to go with her care considering that she's 15.5 years old. After the vet examined her, I was sent a quote via email I could approve via my phone, and while I paid cash, they have an instant link you can pay for your services via credit card through email as well, which I found amazingly efficient and made what I was spending and what was included crystal clear so there was no anxiety about hidden costs. (I also found this place to be INCREDIBLY reasonable in their pricing compared to the other Vets I've gone to in the city). Special shoutout to the tech with the amazing mustache and the woman who administered her IV.... He was down on the floor, with my pup's head in his lap, petting her and saying the sweetest, most reassuring things while the other tech also just gave her such praise that we got some little exhausted tail wags out of her during what couldn't have been a comfortable process. It was just what we both needed in that moment, so thank you both so, so much. I was calm but pretty emotional, and I just felt safe coming here and would 100% come here again if needed, and recommend that anyone facing something like this with their fur baby come here too. The entire experience was quick, efficient, and again.... the kindness and genuine love they showed my baby was all I needed to know to feel comforted during a stressful moment. Happy to report the treatment she received has dramatically improved her condition in just a day, so overall it was a 10/10 experience.

Well unfortunately our dog needed emergency care, but fortunately we received excellent care again…read moreat VEG. Similar to our previous experience we were greeted the moment we walked in and the vet techs and nurse were so calm and empathetic. They not only treated our little cockapoo with compassion, but as too! They explained everything to us throughout the process. There are not words to describe the level of service they provide, it is amazing during difficult situatuons. Thank you VEG!

MedVet Chicago - vet - Updated June 2026

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