Marathon Auto Body and Repair did an excellent collision repair job on my vehicle in a time frame…read morethat met my needs unlike other body shops. They worked efficiently with my insurance carrier and was able to handle everything so I did not have to do anything on my end. Very professional and vehicle was cleaned prior to pickup. I definitely would recommend again.

In October 2023, I brought my 2016 Highlander in to replace a passenger door. Paid $1300.00 up…read morefront to Marathon by check, which was to include labor, replacing the door and the dent protector strip, matching the paint color on the door, adding a protective coat on the vehicle, buffing out a ding on the bumper, and touching up the paint on the bumper. I asked Keith, the Marathon employee that waited on me, to check out why the back up alarm thing wasn't working while my car was in the shop. The alarm had not gone off when I was backing up which contributed to me hitting a post and crunching the passenger door that was being replaced. Keith later called me to state that the sensor panel that controls that alarm had burnt out and needed to be replaced. I asked if this shop could do that work, and he said yes, however, to order the part from Toyota, I needed to pay up front. This additional payment would cover the cost of the sensor panel and the labor to install it. Keith stated that after the sensor panel was installed, he would finish buffing out the bumper, touching up the paint, and putting on the protective coating. He advised that the part was on back order from Toyota, and he didn't know when it would come in. I was assured that it was safe to drive my car in the meantime. I wrote a second check to Marathon for $1432.00. I believed that this employee would order the part on behalf of Marathon, and that Marathon would have a record of this order. Isn't that how most companies work? From this point, I continued to call either Marathon directly asking to speak with Keith, or Keith directly, at least once a month beginning in November 2023. Keith seemed to be the only one who seemed to know what was going on with my car. I was advised by Keith each time I called that the part had not yet come in, and was still on back order. The last time I called , I was told that Keith no longer worked there. I asked about the part that was on order for my Highlander, and was informed by an employee whose name I did not get that there were no records of the order, or any of the estimates or work that had been done on my car. I'm still in the process of finding the written estimates, but I do have the cancelled checks that were cashed by the business. At this point, I figured I needed to stop by the business to sort this out. I stopped in the shop on July 22, 2024, and was greeted by an employee. I asked if the manager was in today, and he said yes. We walked into the office, and a lengthy conversation with this employee then took place. Despite repeated explanations, he did not seem to understand that I had paid for work that had not been done and for a part that had been "on order' since last October. All I wanted was the $1432.00 back, but was told it had been longer than six months for warranty on the work. I explained that the work had never been done and I'd never gotten the part. Then I got blamed for not checking in on the status earlier, and for calling Keith directly on his cell phone. I tried to explain that I called the office and Keith's cell phone. The employee expressed that I should have called Marathon directly, and because of the times that I didn't, then this somehow absolved Marathon of this matter. This employee said they could keep the car and find out what was wrong with it, but that there may be an upcharge to do the work. I replied that they should already have the information about what was wrong with my vehicle in their records. I was told that they don't keep customer records that long (we're talking less than a year here). I found it hard to believe that the part that was on order from Toyota wasn't on record with this business somewhere. I again asked to speak with the manager. I remembered working with him along with Keith on my initial visits, and thought he might remember me & my situation. The employee then told me that the manager wasn't in today (contradicting his earlier answer), and that he (this employee) was the best I had to deal with the situation. Our conversation came to an abrupt end when this employee turned away from me, and walked out the office closing the door behind him. I wasn't using any obscene language, and wasn't yelling, but I was persistently trying to explain what I had already paid for. I got the impression from this employee that I was to believe that because a past employee no longer worked there, I was just S.O.L. as far as getting my money back for work that was never done and a part that was never installed. I am hoping that the owner will simply refund me the $1432.00, without having to take the matter further. I honestly believe that I am owed more than this because of all the other work that wasn't done that the former Marathon employee promised would be done, but am willing to just walk away from trying to figure that out with the owner. I'm very dissatisfied with this business & would not recommend it.

I was beyond pleased with the service I received. Prices were very reasonable and customer service…read morewas amazing. Highly recommend

They installed a rebuilt engine for my Hyundai Elantra that was covered by warranty. The took only…read morea week after getting the okay from the warranty company. They are very friendly and easy to work with. The engine has run great so far.

Much like the other "not recommended" review, I found the customer service at this shop is less…read morethan acceptable. We were given the name of this shop by someone with many years in the automotive industry in the Indianapolis area. We were told they were the best. Unfortunately, we'll never know. Four months after initially contacting this shop and getting an estimate from them, we were told today, they don't work on BMWs any more because they are too complicated with all their computers. We need a hood and a bumper cover. Nothing that requires even remotely doing anything to a computer on my car. In addition, my car is a 2004. There are 2014 Fords with more advanced computers than what my car has. To top it off, my insurance company has already cut them 2 checks to do the work - thank goodness those are still in my possession! I'm not saying this privately owned business has to take every customer that walks in the door. I'm saying that if you don't want someone's business don't string them along for 4 months. Return phone calls and be professional.

Rick runs a great collision shop. As the parent of 4 children now in their 30s, I know something…read moreabout the subject. Rick is a straight shooter who won't let you waste your money. I also appreciate the integrity in engaging the insurance companies who want him to install used or remanufactured parts. He simply won't do it. Estimates are accurate and reasonable. Often the final bill is lower. Due to the volume of business and returning satisfied customers, it may take a couple of weeks to get the work scheduled, but it is professionally done and always looks as good as new.

The techs go over the service and are very thorough. They prioritize whats most important to the…read moresafety and longevity of your car. They are also prompt. They offer discounts for cash and have always been transparent about when the work will be done.

I have been bringing my car in for service since they opened at this location. Ususually oil…read morechanges and some basic repair. They are always upfront on the health of my car, and let me know if they spot anything starting to wear. I have taken my wife's jeep in for regular service and a friends vehicle to get ready to sell. They have been an emergency repair facility for an out of town friend that neglected maintenance and started having major problems. They were honest and upfront with them, and presented several options with theire reccomendation. They try to do the right things and break the diagnosis into understandable lingo.

Highly recommended!! Staff was knowledgeable and dedicated to customer service. Price was lower…read morethan all other mechanics. Great place!

Great customer service and price! Had the brakes and rotors done on my Elantra 2 years ago and had…read morethe air conditioner fix recently. Harter's comes highly recommended.

Finding a mechanic who truly understands the complexities of a modern BMW can be a headache, but…read more**Rick's Auto Center** knocked it out of the park. I brought my **2021 BMW X7** in because the AC was struggling to keep the cabin cool--definitely not what you want in a luxury SUV. The team at Rick's was professional from the jump. They didn't just throw parts at the problem; they performed a precise diagnostic, identified the cooling issue, and had it blowing ice-cold again in no time. ### Why I Recommend Them: * **Expertise:** They clearly know their way around high-end German engineering. * **Transparency:** They explained the issue clearly and gave me a fair estimate before starting the work. * **Efficiency:** The turnaround time was impressive, especially considering the complexity of the X7's multi-zone climate system. If you're looking for a shop that offers dealership-level quality without the dealership-level runaround, Rick's is the place to go. My X7 feels (and cools) like new again!

They've always been good about getting us in and getting our vehicles fixed, and, unlike other…read moreplaces we've used, actually fixed the problem.

Had my car in for a 60K service plus sports suspension install. Bob and his crew did the job right,…read moredid the job well, and most importantly charged much less than what the local BMW dealer would have charged for the same service. The car is driving like new, and I would totally recommend Import Specialists to anyone with a BMW whose free factory service has expired and looking for a solid alternative. The address on Yelp is wrong: it's 4373 W 96th Street and not 4211 W 96th St. They moved about 2 years ago.

Bob is unethical and hopefully not in this business any longer. He charged us over $1700 when he…read morequoted $1000 at the time I dropped off our Acura TL for the timing belt and water pump. Once we picked up the car it ran terrible, not trusting this shop I had it towed to Ed Martin who stated they used cheap eBay parts, adjusted the valves wrong and set the timing belt one tooth off.......ED Martins cost to fix everything And replace the inferior parts with OEM was $1400 $300 less than what Bob charged us to do it incorrectly. Fortunately we were able to get a complete and full refund through our credit card company Since Bob would never return my calls to remedy the situation. Anyway if the sharpest on business or the owner has set up any other businesses stay far far away!

The owner is always pleasant to work with. His shop is pretty big and nicely kept! Even the waiting…read morearea is spacious and well kept. I've used his WiFi twice now during two different visits to do some virtual work as he worked on my vehicle! I call that exceptional customer service :)...he's very honest about the issues that may arise with your vehicle, and he's reasonable about his prices. I won't take my car anywhere else.

Rusty repaired my daughter's as well as my wife's car in one day. Both needed repairs on the…read moreexhaust as well as some additional work under the hood. Honestly thought it would run between $300-400 but, he was able to get them done for $225. Really appreciated his ethics-he could have charged us far more. Wood recommend Gateway Automotive to anyone! #greatjobfornotalotofmoney