What a terrible company to do business again. Their customer service is terrible. It doesn't matter how much you spend on your car from them, their service department is awful. They don't return calls. You have to go in in person only to be offended by service staff (or a lack thereof) to schedule an appointment. And once you finally get your appointment the problems won't be fixed, they will simply tell you they had to order parts and reschedule you for weeks down the line. This has been a repetitive issue, not a one time thing. Read their reviews THAT THEY DIDN'T WRITE IN HOUSE. Their actual customers hate the experiences they have with velocity. read more

Their sales staff are nice enough. Once you purchase your vehicle and need service, things really go downhill. Their service department is horrible. Unresponsive, could care less, and you have to wait months for an appointment. My car is new and still under warranty! This was my first experience with Velocity.... and my last! read more

Had an appointment with my sales person at Velocity to purchase a vehicle but ended up walking away and spontaneously purchasing another car through a different sales guy that same day instead. Came at the right time, the brand specialist Terrance was there to help. Gave us enough time to look and think it through, ended up agreeing on a price, and left happily with a new car! Highly recommend working with him. He is able to sell mostly any car at velocity (Audi, Genesis, Maserati, Lamborghini, Ferrari, Lotus, Bentley). He is friendly, gives you space, professional, knowledgeable, accommodating, and overall makes purchasing a car easy, fast, and stress free! read more

Velocity Honolulu - Car show room - Car Dealers Near Me - Honolulu, Hawaii

This is my third car from Velocity. Most recently I worked with Terrance at Genesis to get into a new GV80 with a third row. He easily communicated all the way through, all without being pushy. Because the car was incoming he kept me in the loop and I was able to see it and buy it before anyone else could. He helped walk through several scenarios on if I were to have to settle for a gv80 without a third row, but ultimately it worked out to snag the third row that had just come in. 10/10 would recommend him. Special side shout out to John Otani over at Audi who was always so helpful when I bought my last Q7. He helped advocate for me several times post sale as well. Sidenote: the audi servicing department, while all are very nice, does have some tweaks to perfect the experience with timeliness and things likely out of control of the nice guys who get the car in for servicing. Servicing was one major factor I am hoping to improve on by switching over to Genesis. It is cold in the sales offices, so bring a sweater! read more

Went last night a private function held with World-class Exotic Luxury vehicles along with Fine Gorgeous foods and drinks a great revelry Ferrari but there's more Three levels of Luxury Cars Galore especially if you like Fast Cars Alfa Romeo to Audi or Bentley Hybrid to Maserati there's too many to mention and you'll be surprised how much more expensive but reasonable cars are available to average buyers like you and I both New and Used Cars are available ! Go and check it out. ! read more

Velocity Honolulu - Ferrari at $400K plus or minus $2,000/month mortgage payment same as Condo - Car Dealers Near Me - Honolulu, Hawaii

The service department is an absolute nightmare. Half the time their online booking doesn't work, and if you request an appointment absolutely no one reaches out to you. You almost need to go in person just to schedule an oil change. Recently dropped my car for an appointment that I had to wait TWENTY days for, and they never called to let me know what was going on. My husband called to make contact and they never called back. Called the next morning and said "if we still have your car by the end of the day today, we will give you loaner." But here we are without a loaner and no update and no call back. I cannot believe a place that sells luxury cars would have the absolute worst service department. I hope they realize they are screwing over their sales department because I personally would never lease or buy with them in the future. I regret every single day that I leased a car from here. read more

I just bought a Range Rover Evoque from Velocity, and Sergio, my sales representative, not only had great intuition about the car that would make me the happiest, but the overall experience was possibly the best / smoothest car buying experience I have had. And the place is FANCY so I would not immediately associate it with the good trade in value I got for my previous vehicle, or the level of customer service I found. I'm not one to leave online reviews often, but I can for sure say that next time I'm in the market for a car I will be calling Sergio at Velocity first. A+ read more

Through the years the service department's culture of bad service is still alive. Yesterday I took my car to get serviced and some other work done. Chris, the young gentleman that was helping, assured me my car would be finished early afternoon. I didn't receive any call about the status of my car. Velocity around 4 o'clock to check on the status of my car. No one answered so I left a message. it is now the next day with no word about my car. I can't even explain how much this is inconvenienced my day yesterday and today. I'm still waiting to hear from velocity. This is happened before. Another time velocity had my car for over a month with little to no communication the status in my car. You would think because of the high price point of the vehicles that they deal with that their service would match! So wrong!!!! If anyone knows another place where I can get my Land Rover serviced and fixed, please let me know ! read more

Quoted me over $19,000.00 to replace my Bentley GTC front air struts. Located new OEM air struts for $900.00 and brought it to Top Level Cars instead. Finished the replacement in under 5 hours, including front end alignment and fixed a leak in my rear tire for $945.00 labor. Total cost $1845.00! Dealership was going to over charge me $17,000.00!!! Never going back. Top Level Cars get my business for all my exotic cars from now on. read more

I went to Audi at Velocity to get my car registered in the Audi system. Brandon helped me with the process, which went very smoothly. Hr is very profressional and also frieny. Afterward, since this is my first car with all the bells and whistles, he patiently provided me all the key information that I should know about operating the car, like the safety features, some cool tips and tricks for convenience, etc. He also answered all my questions. He made the entire process super fun. If you want to learn more about your audi car, please go talk to him. He has been THE person there who knows all about audi technology. read more

The purpose of this review is to significantly reduce any reluctancy of purchasing an extended warranty. Yes, there are horror stories, but that's due to prospects not doing their due diligence. Just do your homework and use a reputable dealership or mechanic. Velocity certainly ranks at the top in that category. You go with Velocity's extended warranty and you reduce anxiety and significantly increase the acceptance and positive response to your claim. I'm on my fourth Audi TT and first TTS. I always purchase pre-owned and elected to invest in an extended warranty for the last two TT's. The first TT Roadster engine blew resulting in replacing at a significant cost. Velocity handled the extended warranty as smoothly and efficiently as possible even with disruption of maritime shipping services and port delays. Due to the extended warranty I was able to sell the vehicle with zero miles doubling the resale value. I now have a newer TTS Roaster and purchased another extended warranty from the best of the best, Top Gun, Finance Manager, Amber De Lapp. Remember, it isn't necessary to purchase a vehicle from Velocity/JN Automotive Group to experience the quality and service of their warranty. I purchased my TT's in Costa Mesa and Scottsdale. I can't describe the peace that comes to me knowing Velocity will totally honor my warranty. The extended warranty adds value to your car, saves money on repairs, increases the sale price of your car, protects your car long after the factory warranty ends. read more

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Best Lamborghini dealer around! Go to the GM Richard and you'll get taken care of. Way better then mainland dealers and much easier to work with. I bought a 2022 Lamborghini and love it. Ordered another for 2023 and can't wait to get. Dealer is super straight forward and doesn't nickel and dime you. Richard is the best!! read more

Velocity Honolulu - Car Dealers Near Me - Honolulu, Hawaii

This review is based on their old Audi location on Beretania. Same family owns this upgraded location and from reading their various reviews their business practices haven't changed much. I had my car in for a mandatory factory recall. They said it would be same day, but I got a call saying they needed more time and it would be there overnight. Next morning I get a call saying that their dealership was broken into. Thieves used grappling hooks and scaled the walls. They apparently thought their facility was impenetrable so they left all the vehicles unlocked. Upon arrival it was clear my car was gone over by the criminals. Anything of value was missing. An iPod, a camera, sunglasses, some other things. They share a copy of their police report with me. When I ask what they plan to do about it, the manager brings out the piece of paper I signed when dropping the vehicle off absolving them of any responsibility. I get it. They do this so you don't say stuff was stolen by their techs. But their dealership was broken into. Different story. Their insurance should cover this. I write a letter to them the next day and a few weeks later get a reply from Brad Nicolai saying no they won't compensate me, but here's a certificate for a free oil change. These are the clowns that run this business. If you want an exotic, you don't have a lot of choice I suppose. But there's plenty of other options for those in the market for Audi and Range Rover. read more

I have purchased a number Land Rover automobiles...LR3, LR4 and 2 Discovery Sports over the years. They were purchased through Sergio Ambrosino of Velocity Honolulu. Today I purchased my dream automobile, a Land Rover Sport. Sergio has consistently been responsive to my wishes. He has a very casual yet professional style that immediately puts the buyer at ease. Sergio works with the needs and requirements of his customers. He works diligently to ensure his customer leave with the automobile that satisfies those needs and requirements. I have full faith and trust in his words and he is capable of delivering the right automobile if at all possible. Mahalo to Sergio. read more

5-star class. Our experience in buying our Audi was smooth and felt like a pressure-free zone. Since then, having to wait around for servicing is a treat. My partner loves the barber shop (a complimentary whiskey pour ftw). It's easy to wfh in the lobby or at the connected restaurant. It's clean. It's cool. It's modern. read more

Velocity Honolulu - Car Dealers Near Me - Honolulu, Hawaii

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I brought my Corvette in for service in December 2022 and it's now mid May 2023, I took it in, because I needed a new caliper and key fob issue. We did a walk through and this is collectors car, Pristine condition so no damages were signed off. I called in April because it took so long, they said that they installed the wrong parts and also the car got damaged. I went to see what happened and they have no explanation as to how they car got damaged and the new parts were rusty and they lost some of my original parts. I asked to see the manager, Jean and waited 5 hours to see her and they called me to say sorry she wasn't able to meet me. I have been trying to call every week now and no one is getting back at me. I will be taking this to court now. read more

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I had a wonderful experience here! Me and my friend went to explore the cars (and food). The cars are beautiful! They have multiple million dollar cars, with some of them being ultra rare collectibles. There were also some private collections on display. An Audi staff member, Brandon, toured us around the building. I found it really enjoyable talking about the unique cars! This place is also pet friendly which was really awesome!! read more

Velocity Honolulu - Mellowie and the Ferrari 296 GTB :) - Car Dealers Near Me - Honolulu, Hawaii

When I entered, front desk Kaleo was super personable and found me a sales rep right away. Sales rep. Destin was really easy to talk with and found the vehicle that was best for me. Even taking steps to make sure I was able to see the performance of a few different vehicles. This location has an amazing sales team. read more

What more can a car guy or gal want. Velocity Honolulu has pretty much everything covered under one roof. We have a fine dining restaurant upstairs, guys and girls can get their haircut at 61 Vintage chic place with apparel for men and single malt scotch and spirits while you wait for your haircut. Women can get a pedicure and manicure and even their lashes done at Kristin Wood. Oh, One of my favorite Italian café is located in the corner of velocity Honolulu facing Ward Avenue. Italica has a great coffee and unbelievable pastries. But, it's the pizza that is to die for. I think it rivals north end Boston in terms of quality and taste. After your lunch, you might as well put some miles on that charge card and go visit Audi, Bentley, Alfa Romeo and many more. Even have a motorcycles Such as BMW, Triumph, and Ducati. Or you can just grab a cup of coffee and hang out in those amazing leather chairs that they have all over the place. The staff is super friendly and not your typical pushy car salesman. read more

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Can I really give enough stars to salesperson Jon Yoshida at Velocity Honolulu? Jon really does go ABOVE and beyond of just making "the sale." I am very impressed with the way he and Austin helped me to get my air conditioning condenser/compressor repaired with the backing of the extended warranty company. If you are ever on the fence about purchasing a warranty- do it! I will forever and ever recommend Jon Yoshida and Velocity Honolulu when considering a used or a new car. Many thanks Jon, Austin and the rest of the team over there. You have me as a customer for life . Jon please don't go anywhere and Austin you are a fantastic ambassador for the company. Thank you for your calmness and patience! Velocity is blessed to have you and Jon there. read more

Just recently purchased a 2017 A4 in a manual. Worked with Robert Townsend to close the deal. Extremely professional and a true scholar of his craft. Being a mild Audi enthusiast, I had an understanding of the mechanics of the car I was purchasing, but even after the purchase, Robert took the time to go over specific features of the car that I wouldnt have initially found. At no point did I feel he was trying to sell me a car, more just catering to my needs and wants more as a person than a customer. If buying a car was comparable to buying groceries, I'd do my shopping here to fulfill my needs. read more

Velocity Honolulu - Car Dealers Near Me - Honolulu, Hawaii

Awesome place to visit and window shop or shop, highly recommend you guys stop by, wonderful and beautiful car selections on showcase. Staff are super friendly and helpful and will assist you with any questions you may have on the vehicles. Barber shop is super cool recommend going in there for a hair cut. Big Thanks to Gloria she's a super sweet and kind lady at the front desk, she helped me navigate around the building! read more

The most unique car dealership on the island! Velocity is a venue that deals in opulence. With luxury and super cars lining the room, there are no other dealerships that offer unparalleled service along with the ability to showcase an unbelievable inventory of cars. This is the only place you can visit to see Bentleys, Maseratis, and Lamborghinis up close and personally. A place of exceptional service, I visited on my last Audi service appointment. Valet took the car expediently, and I was pleased by their commitment to facile service. When asking as to the means to getting to the first floor, one associate was kind enough to escort me personally to the area I wished to go to, and I was amazed at their kindness. Velocity has the reputation of being the most luxurious car dealership on the island, and the entire experience they offer is extravagantly unique. I can't wait to stop by for my next service appointment. read more

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They don't even deserve ONE star!!! Recently, I called the service dept inquiring about tires for my 2019 Lincoln Navigator. They are special tires and not available through other sources. The dealership never responded. This demonstrates, again, their pattern of poor/no service. We ended up purchasing tires that changed the whole ride of the vehicle. So much for maintaining the integrity of a luxury vehicle. Subsequently, somebody recently asked about our car because they were thinking about purchasing a Lincoln. We own TWO Lincolns and told him because the ABYSMAL service we would NEVER buy or recommend another Lincoln vehicle. He was startled about the feedback. We answered his additional questions. He thanked us for the information and said he will reconsider a Lincoln purchase. read more

I usually don't write reviews because I am not easily impressed. But Sergio Ambrosino at Velocity of Honolulu has impressed me! He is caring, listens to what you want & respects you. He is not pushy, but pleasant, and goes out of his way to take care of your needs. Even months after my purchase Sergio is still helping me with the vehicle and any questions I may have. I highly recommend Sergio at Velocity Of Honolulu !!! read more

I have never wrote a review in my life! So this should tell you how bad this company and there customer service is!!!!! I leased a Q7 from this company from day one has been nothing but issues! I am disgusted by there lack of customer service. I have had 3 blown out tires before I even hit 20k miles. My brakes have been squeaking since the first week and they say they don't hear it?! My engine light is on , took in for brakes again(still somehow don't hear the squealing ) mb they are waiting for warranty to run out on that to finally hear it. My thermostat is bad and guess what shocker 4th tire needs replaced!! And check engine light is on. Pick it up 2 weeks later and they reset engine light as nothing is wrong with that either!!!! So 10 min down the road check engine light is back on than to just top it off I get a notification they updated my bill to charge me 375 dollars to clean loaner car because of a little sand and suntan oil apparently on one of the seats! I talked to mike Gm to give him opportunity to make it right and he called back and said so sorry let's get u into a different car. I thought he definitely had to be joking but no apparently jokes on me! Don't trust this company they will not treat u with any customer service!!! Update!!!! Day later check sensor contact service immediately! I just want to cry I feel so cheated and screwed!!!! read more

Velocity Honolulu - Looks like a Christmas tree with all the lights on!!!! What an u reputable company!!!!! - Car Dealers Near Me - Honolulu, Hawaii

Location is such a prime spot. Closer to home for me :) They are located at the corner of Ward Ave & Kapiolani Blvd. They are located right across of Neal Blaisdell Center. You can't miss this newly built building. We took our car in for service at Audi, as we pull up to the service area - we are greeted once we got out of our car. Staff is very welcoming and friendly. They do have a big open area while you wait for your car being serviced. They also have refreshments while you wait. Their coffee is so good! Let me tell you...that gave me a kick for the day. There is a shuttle that can take you to and from your destination when your car is ready for pick-up. We walked around the facility and it's more then just a car dealership. It really is a one stop shop area. Downstairs - Kristen Wood, and right now they're still building a cafe and a barber shop for men. We walked around to Bently, Land Rover, Lamborghini, etc. Their decor is so modern - i love!!! Had the pleasure of having Glenn work on our Audi. Always good work! Mahalo Al for shuttling us to work! Cool guy Mahalo Plenty Audi Staff!!! read more

Velocity Honolulu - Car Dealers Near Me - Honolulu, Hawaii

With the purchase of my third car, I definitely wanted an upgrade from my previous 2 vehicles (Scion tC and Toyota Camry). The entrance to the fancy Velocity dealership is off of Kapiolani on the right hand side when you're heading towards downtown (just off of Ward Ave). I was a little confused when looking for the Audi dealership, as I wasn't aware it was part of the Velocity dealership. I had to make a square, because I totally passed the complimentary valet since it was labeled "Velocity Valet". I showed up at about 3:30 PM on a Sunday, when they closed at 5. I was only really planning on looking at that point. Since I had a dinner in town, I figured I'd just swing by beforehand and try to see if the car I wanted was available for viewing. Robert Townsend was my sales person, and he looks like my friend Jake--so it felt like my friend was selling me a car (lol). I was torn between two pre-owned 2017 Audi A4s with 3,xxx miles on them each, or buying a brand new 2018 Audi A4. My only rule was that I wanted it in white. The two pre-owned Audi A4s that I had been looking at on the Audi website both showed as "coming soon" for almost 2 weeks. Robert was able to walk me down the street to where one of the pre-owned Audi A4s were, and I was pretty much sold once I laid eyes on it. I appreciated that no one tried to upsell me on getting the brand new Audi, which was what I was expecting to happen. I ended up driving out in my new-to-me A4 that same night. Robert and Sean in financing were kind enough to stay a little after closing to help me finish all the paperwork. This was the first time I've purchased a car on my own, so it was definitely a huge deal for me! Robert and Sean were both awesome, and Robert has been kind enough to answer my text messages very promptly! I never got to explore too much of the entire Velocity dealership, as I pretty much knew I wanted an Audi when I walked in. There seem to be multiple levels, but it seems like the ground floor consists mostly of Audis. I'm not sure if the more expensive, fantasy, way-more-than-you-can-afford-so-keep-dreaming cars are kept on the higher levels? Either way, if you're looking for an Audi, go see Robert! read more

The service department manager is one of the rudest people I've ever encountered. Marissa acts as though she owns the place. Her attitude is poor and for someone in a management position in the customer service field, she needs some training in how to do her job. She was also paying more attention to her phone instead of the customers standing in front of her. Velocity, do yourselves a favor and find someone to replace her. read more

My Maserati only had a few services here, but there's care and attention. They honored the warranty, gave me a loaner, and had it done in a day. read more

My Ferrari F 12 received excellent attention and service. The service department Team continually kept me well informed on the status of the service being performed. When the service was completed The service department coordinated a meeting with the excellent mechanic who done the work to thoroughly explain what was done and address any questions I might have. I would definitely recommend Velocity and will continue to use Velocity to service my Ferrari. I am also confident that I will continue to receive the same excellent service once my Lamborghini Urus arrives in the next six months or so. March 9, 2019: Today my wife and I picked up our new Lamborghini Uris SUV. The service was super and the verbal presentation given to explain the new technology on the car could not have been done better. read more

Another great experience with Robert, my go to guy at Audi, this is my 3rd purchase, and I must say it's his customer service that keeps me coming back! Been there and done that with the dealerships next door and across the street. I am a forever loyal customer..... Thank you for all that you do Robert. read more

We are the proud owners of a brand new Lincoln Nautilus SUV purchased at velocity Honolulu. The Lincoln sales representative, Richard Alfonso, was outstanding from the minute we walked in the door. He was knowledgeable about the vehicle's features, answered all our questions, and was so professional and courteous. When we picked up the vehicle, we were greeted by another Lincoln representative named Dakota Frias, who walked us through the many features of the Nautilus - outstanding! He saved us learning time. We are able to enjoy our new car and super features immediately. We owned Audi vehicles for over forty years, and liked owning them a lot. But this Lincoln is special! Thank you to Richard snd Dakota! read more

Always a pleasure working with Sergio. First class all the way with him. My family had the pleasure to work with him on three separate transactions. If you're in the market for a new luxury vehicle Sergio is your guy. read more

Main manager Danny or Danielle never seems to be there. The other associates don't have information and have to keep referring to someone in the back room. They really don't have it together to test ride bikes. read more

It's been over a month that Velocity Honolulu responded to my review. They said they would look into my issue with them. I'm still waiting. These guys are all smoke and mirrors. STRONGLY recommend going to a real car dealership. Their customer service is nonexistent. Go somewhere else to spend your money!!! read more

Terrible service at the front desk. Very rude girl working there Monday, August 5th at 4:45pm when i came in to ask some simple question. I think she even did a few eye rolls. i wanted to laugh. I been to the best dealerships in the world in Main land USA and Europe. I was planing to buy eventually in this dealer. No thanks i'll pass! read more

Tam Le in Audi Sales did a great job. Whilst I didn't purchase a vehicle at velocity, (ended up at bmw) he managed the sales process very professionally. Super refreshing to work with a car sales person who is focused on the customers requirements. Didn't have the same great experience on the Land Rover side of the business. Unfortunate that Tam wasn't permitted to help me with the Range Rover inventory. The Range Rover sales people were extremely unprofessional. Very entitled attitude, as if they were doing me a favor by allowing me to buy a $100k car. Very immature and rather disappointing experience. Took my money to Bmw Hawaii and had a mutually respectful sales process. read more

Went down to velocity to check out a SUV for my wife. I worked with John Ohtani and ended up buying an Audi Q7. He was very knowledgeable about the Audi's and the whole dealership. He answered all my questions and was in and out in no time. He treated me like family and will recommend this place to anyone that is looking for a nice automobile or motorcycle. Thanks again John Ohtani. read more

Velocity Honolulu - Car Dealers Near Me - Honolulu, Hawaii

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At first, I was worried about the service I was going to receive when I bought my Range Rover but was only amazed at how well everything went. When I first drove up to the service area for my appointment, I was greeted by the valet and directed to my service advisor, Conrad Belmes. This guy was super cool. He listened to all the issues I was having with my vehicle and had me taken to work with shuttle driver, Al. Al's friendly and kind character made the ride to work delightful. While at work, Conrad called me to let me know that my vehicle was going to take longer than a day to repair. He set me up in a nice Jaguar that I drove for four days before my car was ready. Overall, Im satisfied with my experience at Velocity and highly recommend going to Conrad at JLR. read more