Our experience at Giant RV was absolutely amazing from start to finish…read more Carlos C. was the person who helped us purchase our RV, and he truly went above and beyond. He showed us everything -- Class B, Class C, trailers under 20 feet, 20-foot trailers, and even 23-foot options -- and had incredible patience throughout the entire process. We went back and forth for about three weeks because our family couldn't make up our mind. We were trying to find something that would fit both our lifestyle and our backyard space. Through it all, Carlos never pressured us and made everything feel easy and comfortable. Even with our daughter excited and running around, he never once seemed frustrated -- just patient, kind, and understanding. We finally decided on a 20-foot trailer and are so excited for the adventures ahead. Carlos is definitely our guy when we're ready to upgrade in the future. Dan gave us an amazing, extremely knowledgeable walkthrough. I felt bad because I had a million questions, but he answered every single one with patience and even shared great tips and tricks along the way. The walkthrough was seamless and made everything very understandable for a first-time RV buyer. If you're able to choose your walkthrough person -- Dan is the man! Jason from parts also helped us out and did a fantastic job with our purchases. He helped us prioritize what we truly needed now versus what we could get later, which made the process stress-free. Great customer service all around -- we'll definitely be back. Highly recommend Giant RV in Downey. Amazing team, no pressure, and a truly great buying experience.

My family and I would like to thank Anita for the great customer service she gave us . To say she…read morewent above and beyond is an understatement. We had some minor issues with our Class C weeks before our trip and even though she couldn't promise us anything which we understood she came through in such a huge way. She is so professional, greets with a huge smile and you can just tell she loves what she does and her customers . She was always is communication with us and giving us daily updates . Thank you Anita for all you did for us and for making our family trip happen. Giant RV is lucky to have you .

We stopped in a couple of weeks ago and met Brian. He was thorough and helpful and answered all…read moreour questions about a ClassB+ that we really want to buy. Even looked at it's history in his office and brought out their original paperwork. This level of service is a breath of fresh air and we were just a couple walking in off the street. The dealership is clean and it appears they only offer the best in pre-owned RV's. We thought this RV was exceptional and his service matched. Though we've not purchased an RV yet, when we do, we'll return to Brian.

We had an AWESOME experience with Beach Cities RV! We did everything over the phone with Gavin &…read morethen flew to pick up our new Pleasure Way Plateau TS. The phone calls & emails were easy, casual & professional. He answered all our many questions & made the buying experience a pleasure- which was an absolute wonderful surprise. We signed all the paperwork with Jim & Phillip did a full walkthrough with us & he was so patient with us. Hands down, the best vehicle buying experience ever! Fly, drive or Uber to this place if you have to. Totally worth it!

Stopped by airstream earlier today to have, what I thought would be, a couple minor things done…read more Swap out an outlet and update the thermostat. The thermostat was a bit of an issue because of the age of the coach. They answered all my questions and even though I didn't get it installed I now know the parts I need to make it happen. Outlet was installed quickly and looks much better. Mike, in service, and his team were really great.

They brag about the five rivet designation, but don't fall for it! They delivered us a coach the…read morehad multiple malfunctions, and have not stood behind their problems. Lots of promises - no follow through. We have a $250,000 paperweight, they can't/won't fix. Be cautious about the Atlas, they have cracking and rivet problems they don't disclose. They brag about the 15 coats of paint and the quality of same, but is apparently fragile as multiple Atlas owners have the same issue. It was delivered with the storage bays locked and wouldn't open. Also a common problem. Their only fix was to teach me how to break in to them, and to drive to Phoenix or LA, at my time and expense to be fixed. Other owners say it took 4 months to fix! They also own Airstream of Las Vegas, AS of Orange County, and AS Inland Empire Buyer beware! Edited to add: I wrote this review several years ago and thought it was posted. Recently came across it in drafts. I apologize for not alerting the public sooner. As an update date, the condescending general manager, Dave offered only platitudes and the "guaranteed" fiberglass repair lasted 6 months. We have corrected the many other problems at great expense.

Husband and I live in Orlando Fl. And we decided to rent an LG. Class C for our everlasting road…read moretrip. We went to Zion, The Arches, Sedona Arizona!! We had a blast. The only downfall was the mattress. It was hard as a rock. I woke up daily with severe body aches. I suggest a foam mattress or another mattress. I'm sure I'm not the only one that has complained.

I have been using El Monte RV for four years and prior to this situation, I had never had a…read moreproblem. I was rented an RV with a cracked dump hose, which I found out while dumping sewage. When I called to report the issue, the best they could do was to suggest I either use duct tape, or purchase a new hose. When I called ahead prior to drop off to explain why I would be bringing back an RV with full tanks, the customer service rep hurried me off the phone saying, "if there's proof of the crack, they shouldn't charge you for full tanks". No one asked about how dumping sewage with a cracked hose affected my trip, or about how not being able to dump again during a week long rental affected my family. Overall a very negative customer experience, that could have been avoided.

I'm updating my original review to reflect the current situation…read more After posting my review, I was contacted by the service department regarding my missing key. They informed me that the key has been located and is being sent to me. This review is specifically regarding the poor communication and lack of follow-up from the service department, rather than the quality of the warranty work itself. I scheduled my vehicle pickup well in advance after having warranty work completed. However, upon arrival, I was informed that my service advisor was no longer with the company. Due to this transition, I experienced a much longer wait time than expected. The primary issue occurred once my travel trailer was finally pulled up: the service team could not locate my keys. I was told that the manager was currently in a meeting but would call me later that day to resolve the issue. Because I have a spare set at home, I was understanding and willing to give them time to follow up. Unfortunately, the day has passed, and I never received the promised phone call. Furthermore, because I was not provided with the manager's name or direct contact information, the burden is now on me to spend my own time tracking down someone who can help. The service work may have been completed, but the lack of internal communication, accountability, and basic follow-through turned a routine pickup into a frustrating experience. I hope management reaches out promptly to return my keys.

I probably should not be leaving a poor review since they still have my brand new trailer but this…read moreplace is terrible. I purchased a new RV from a different retailer earlier this year and had to have some warranty work completed. I took the trailer to Mike Thompson since they are a Grand Design dealer. The check in process was really smooth. The service representative was friendly and left me thinking this is going to be a positive experience. Boy was I wrong. I took my trailer in for warranty work on 4/24/26 and it is now 7/8/26. I have been very reasonable and understand that some things such as part delivery are out of their control. The main issue is the LACK OF COMMUNICATION on behalf of the service department over the past 2 months. I was repeatedly told by the service advisor that he would call me back and he never did. I finally spoke with the service rep and he said that there were 5 or 6 minor repairs that were complete and all that was pending was the countertop, so we agreed that I would pick the trailer up and bring it back when the countertop arrives. The day I went to pick it up, I was checking out and noticed that most of the items on my invoice were marked as not complete. We are talking as minor as replacing an exhaust vent on the outside of the trailer and a seal below the sink. How could the service advisor not have known that the work was not complete? How could he have not communicated this to me? All he could say was they sent the wrong seal. As frustrated as I was, the parts supervisor stepped in and said he would personally find out what is going on, specifically with the countertop, and gave me his card. I called and left him a message over a week later and he never called me back. The service manager (a different person) called me after I left the dealership that day and said she would personally get to the bottom of the "miscommunication" first thing Monday morning (June 29th) and get back to me. She never called me back. I was there on Friday, June 26th and it is now July 8th and no call from anyone. You would think with two supervisors involved that one of them would have called me in a week in a half. You would think that they would make it a priority to reach out with some news. It is no wonder the service rep treats customers like this if his supervisors could care less. They have had my trailer longer than I have since I owned it. So disappointing.

This shop could not have made buying and selling a camper any easier. I bought a used Lance…read moreslide-in a from Galaxy a few years ago. They were willing to negotiate, patient when I picked it up and took time to explain all the systems to me. In addition, they gave me the peace of mind knowing they'd help if I had any troubles (which I did not). When I was ready to move on to another camper, they took my used camper on consignment and sold it in weeks. This is a locally owned, zero hassle shop. I highly recommend this team.

We had researched and looked at a variety of trailers RPod and Grand Design. After positive…read morefeedback from friends and neighbors we turned our focus to Lance trailers. The quality of the build, smart and thoughtful design and the corresponding retention of value resulted in our scheduling a trip to the nearest Lance dealer, Galaxy Campers in Ontario. We had heard great things about David, the owner and Miguel, the sales manager. From an initial phone call to David and two subsequent visits where we met David and Miguel we experienced friendly, professional assistance without any pushiness. We ended up placing an offer to buy a new 2024 1875 model at an outstanding price. We negotiated some upgrades, an extra solar panel, two 300 amp hr lithium batteries and an E2 weight distribution anti sway hitch. They were able to complete the upgrades and we closed the sale today. Miguel went over every aspect of the trailer's design, controls having us interact to see firsthand how the controls and options worked. Thorough not rushed and addressing all our rookie questions. David dialed in the rear view camera and corresponding monitor so we had a perfect rear view as well as explaining all the steps in hitching and unhitching the trailer. Again I participated instead of just watching the steps involved. It's the little things replacing a tiny cotter pin with a larger one for ease of use, Paper work was efficient, both David and Miguel made sure I had their cell numbers for any later questions. Great product, great service and value and supporting a second generation family business just puts the icing on the cake. Our first trip, back to Oceanside, went flawlessly. David answered a call from us when we questioned the battery disconnect off setting after arriving home. Great people to work with!

July 2025 my wife and I bought a 2020 Trailmanor QD from Custom Rv. We found a quiet but very…read morehelpful man named Scott. He was very knowledgeable about travel trailer in general and especially in regard to the Trailmanor. We purchased the Trailer on consignment from Scott. He never once gave any sales pressure, that is not his way. After buying the trailer on consignment knowing that this is as is. We found the refrigerator wasn't working. We brought it back to Scott and he replaced it for us. After asking him how much do we owe he said that we owe nothing. He did these repairs on his own. My wife are so very happy we found a honest man and want to highly recommend using him for your trailer maintenance. If you are in the market to buy a trailer. First seek him out before you buy anywhere else. He will treat you honestly and give you many tips that will help you with your RV needs

We purchased a TrailManor 2720 from Scott back in January and I can honestly say it has been one of…read morethe best decisions we've ever made. We've taken it to Mammoth, Sequoia, Kings y, a couple local campgrounds, and best of all Yosemite. We have a lot more trips lined up too. Scott is an amazing person. The whole purchase process was super easy and streamlined. We had a couple problems with the trailer after our 2nd or 3rd time using it and he fixed them all for us super fast without charging us though I did insist. He's a family man like me and thoroughly understands that these trips in our trailer are important in creating lifelong memories so he has gone out of his way in helping us. I really appreciate you Scott and team! We will be in for service early spring. If you're looking for an epic trailer this is your place to go!

Just wanted to take a minute to say thank you to Jarelis! We just started exploring the RV world…read moreand visited Giant RV. Jarelis was amazing to spend time with. He was very friendly, patient, answered our questions and wasn't a pushy sales man. Would definitely go back to visit Jarelis once we're ready to purchase.

Just bought a Forest River Rockwood trailer at Giant RV. I Just wanna say I had a great experience…read morewith Christina from finance who gave us the best rate possible. She was so nice, patient and explained everything. When we went to to our walk through? Mike Lopez, who gave us an intense thorough walk-through and explained everything in great detail. We received nothing but top quality here and all our questions were answered. my husband and I've been first time RV owners. I recommend coming to giant RV. The sales person Freddie from Service parts was also a tremendous help to me and buying some of the supplies that I needed. I have recommend anybody wanting to buy an RV go see Omar strictly helpful, and everyone there is really helpful and not pushy to purchase. They have a wide range selection.