I gotta say the crew at Verandas never miss, I can always depend on Cristian Zaragoza if I ever need anything looked at or fixed, very dependable and quick to respond, I really appreciate all you guys do, thank you! read more

I would seriously consider management's response to resident safety before choosing to live here. My wife and I reported repeated harassment and safety concerns, including an incident where a racial slur was spray-painted near our parking space. Police responded, and I personally participated in the police report. Despite the seriousness of the situation, we never felt management took effective action to address what was happening. Terrell and Jennifer were repeatedly made aware of our concerns, but there was very little meaningful follow-through. Larissa communicated with us more, but even after the situation escalated, we were left feeling unsafe and without a real resolution. Residents shouldn't have to repeatedly contact management and law enforcement just to get serious concerns acknowledged. Management was also aware that we had experienced racial issues during a previous tenancy at this property which makes their continued inaction even more troubling. Terrell, Jennifer, and Larissa's handling of these issues fell far below what I would expect from property management. read more

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I would seriously consider management's response to resident safety before choosing to live here. My wife and I reported repeated harassment and safety concerns, including an incident where a racial slur was spray-painted near our parking space. Police responded, and I personally participated in the police report. Despite the seriousness of the situation, we never felt management took effective action to address what was happening. Terrell and Jennifer were repeatedly made aware of our concerns, but there was very little meaningful follow-through. Larissa communicated with us more, but even after the situation escalated, we were left feeling unsafe and without a real resolution. Residents shouldn't have to repeatedly contact management and law enforcement just to get serious concerns acknowledged. Management was also aware that we had experienced racial issues during a previous tenancy at this property which makes their continued inaction even more troubling. Based on my experience, Terrell, Jennifer, and Larissa's handling of these issues fell far below minimum expectations for property management read more

My husband and I lived at Verandas for more than 5 years because we loved it there until they changed management a couple of years ago. It wasn't too bad because we rarely needed anything from the management. It was not until we were moving out and have moved out that we experienced how horrible their customer service is. 1. When you try calling them (because there is no management on site), they rarely pick up the phone. 2. When you email, they are rude. 3. We have had packages delivered to our old apartment by mistake &/or have been on order before we moved, we tried emailing & calling to try to retrieve the packages, we never got a response. I know we have moved out but any kind of response would have been appreciated. We were asking if we can try and retrieve the packages. It's not like we will be stealing the packages, it was paid for by us. read more

Update Review. Although my husband and I loved this place at first, everything went downhill with management change around 2022. They are never in the office, and when we need help after a crime has occured, they are unable to assist. If I can give maintenance team 5 stars, I would. The three gentlemen who work in maintenance are always so helpful and try to get things done right away. Security, sucks. They will take a few hours to respond. Plus side of it all, we have good stores around the neighborhood. read more

I had an appointment today to view three apartments. The apartments were very lovely and well maintained. The older, sturdier apartments with beautiful amenities like wood flooring are the best. All had a wood burning fireplace, which really captured the warm ambiance of each apartment. Thank you, Verandas, for being so welcoming. read more

The office staff are always helpful and resourceful to getting any problems handled as quickly as possible.. Respectful, polite every time I've called.. The grounds around our complex are kept up and there's no trash in the roadways and the on the ground maintenance staff are quick to respond and resolve any problems you may have. read more

Lots of maintenance issues upon move-in. No staff on site. Among other things. Management is seriously lacking

Great location if you take the Bart, which I did, until Covid. I lived at this location for almost 2 years. I moved out because I recently purchased property, but had I not, I would have continued to stay here. As noted in other reviews, the staff has been pretty good. Very responsive and quick to address items of need and concern and helpful and friendly to the residents here. Any work that needed to be done was done quickly (although there are some maintenance folks that are better than others). This community also hosts events catered for the residents, so I do believe that the management team really does care for the residents and try to make it more and more like a community--which is nice. The reason why I knocked off one-star was because of the (a) location and (b) the trash trucks. The windows are single-paneled and when the trash trucks come early in the morning, it gets VERY loud. Additionally, the building I was in is facing the wall that divides the back of Safeway and the complex and there are always large trucks that drive by that corridor throughout the night and day and it gets noisy and obnoxious. The location near the Bart is fantastic though. read more

All this is my opinion after living here for a year. My experience living at Verandas for a year was not worth $2300 a month. I'd be happy paying $1750 a month. The apartment floors creaked above and below me and seemed very cheap so if you live under anyone here good luck with the noise. Take a second to consider my last comment seriously cause it is very worth a few hundred dollars to pay for something nicer worth your money. I don't think the maintenance team has any pride in their work, I don't really blame them since they seem to pick up most of the slack/work the community relations team should be doing. The "front office" community relations team is disappointing, I think ESSEX should either increase the pay grade for these jobs, recruit better people or do the jobs themselves. I dont think Community relations is ever in the community offices, I mean I get some jobs are capable of remote work but they are basically community residential service. So imagine having had dealt with over the phone customer service, this is the experience with the relations team here. Good luck dealing with them. Good luck living here, good luck with the noise & good luck wasting your money here every month. Kudos Verandas!!! Community relations team: Asking me my forwarding address for my "refund" to be sent then learning your property charged me to replace the carpets was pretty disappointing. I should have noted the condition of that on move-in but I failed to, so sure I'll pay. Ultimately my $600 deposit was taken and I was asked for more money. I get community relations isn't the most desirable job but have a little more credibility and respect for those of us who you are supposed to be working for. ESSEX: I think Verandas likely reflects your other communities. I think you are the core problem that extends to your properties, employees and residents who have to deal with it. Verandas seemed like it was void of any sense of pride, community and respect. Although seems like none of you probably even care enough to admit it and as long as you're getting paid right. As for maintenance, no comment I feel bad for y'all. read more

Been here for almost 3 years. If your looking for staff that are professional and responsive staff, this is place to consider. Cost is not that expensive for an closed gate apartment with washer and dryer in the unit. Also includes parking for yourself and visitors inside the community. Did I mention a small gym and pool? Even though I don't use those facilities, it's still available, not during COVID times though. There is Safeway, RiteAid, Chinese market, Ramen, great Xiaolong Bao restaurant, and other places near by which is walkable. Also Bart is there too. The only thing that people may need to is the noise. If your a heavy sleeper, this won't apply to you. If your a super light sleeper, which could wake up from birds chirping in the springtime, you may have some difficulties sleeping (only applies to units that faces the Safeway loading docks. Those trucks come at night. It's not something the management can control, but I had to -1 star here. Other than that, the normal standardized thin floors. Would be perfect if the floors were made of concrete. If u don't listening to Hulk run above your unit, live up top. read more

Fantastic place to live. All positive feedback. Great spot closer to Bart, bus stations, supermarkets etc with walking distance. Amenities are excellent quality (such as swimming pool up to 5 inch, a lot of places less than that..), gym, spa, etc. Good staff, excellent maintenance stuff, they react proactively to solve your problems. The only minor concern (my apt location probably) is that sometimes there is a spider on the corner of the ceiling or outside of the entrance, but it's easy to get rid of it. read more

Verandas Apartments is a great apartment/community in the Union City/Fremont area. I have enjoyed living here. Its a gated community and very clean and quite. Great Location: there is Safeway, Drug Store, Chinese grocery store and great restaurants within walking distance. Bart station is right across the street. Special thanks to Francine, the community manager. She is very friendly, responsive and professional. She showed that her and the management team really care for the residents here and try to make it a great community for everyone. The maintenance team is also great, they respond to requests through the online residence portal in a timely manner. read more

I lived in this community for about 2.5 years and I loved it! Location is superb. BART station is right across the street. UPS is walking distance. Plenty of places to eat and 3 different grocery stores all within walking distance. There is also a lake about 1 mile away which is nice to go to when it was nice outside! Felt super safe even at night! Parking was never an issue even though we had one assigned parking spot with 2 cars. There was plenty of visitor parking all around the complex. Staff was seriously amazing here! The front office was very responsive and was easy to communicate with either with a phone call, email, or just walking into the office. The maintenance crew was also quite friendly and attentive. Although you had to submit your maintenance requests via online, they would usually get to it within 1-2 days (depending on their workload). Always friendly faces when walking around the premise as well! They also keep the complex clean and usually fixes any lights or anything broken right away. In the last 10 years, I've moved a total of 10 times from different places (due to different circumstances.) This honestly has been one of the friendliest and attentive landlords/staff I've worked with when living somewhere. Loved it and would recommend this complex for anyone planning to move to the east bay. Thanks Verandas team for being amazing the last few years! We will miss you all! read more

I have lived at Verandas for many years and I have been very happy here. The community is kept well maintained, the neighbors are respectful and the leasing office staff is the best. Francine is the property manager and she does an amazing job. Everyone at the office is extremely responsive. Your concerns or issue are always addressed promptly and professionally. If there was anything I ever needed, I would send an email and it was taken care of. I never had to ask twice. Jorge the lead maintence engineer, he has been and is alwyas amazing. If a light is out or if I broke the garbage disposal, he was always there to fix it. Everyone needs a Jorge in their life! Thank you to all the staff at the Verandas Union for making my years spent there so wonderful. Please consider Verandas if you want a pleasant community to live in. read more

I really love my new place quiet clean and friendly and diverse neighbors . Leilany was so helpful showing us around and getting us set up! read more

I have been living here for some time now and this community has just gotten worse over the years. For your own mental health, I'd suggest you look elsewhere. 1. Apartments: The apartments are in dilapidated conditions and there is barely any effort from anyone to fix it. The apartment floors are so old that they have become flimsy and creaky. You can even hear conversations/footsteps of upstairs neighbors all day. Any complaints on the issue usually fall on deaf ears. The community used to have a community manager on site and a proper team, but all you can find now is a semi motivated maintenance team that is somehow surviving. The appliances are from another era and consume electricity like a monster. Expect your utility bill to be significantly higher. In the name of smart technology, all they have is a door lock to show for. Windows and doors are not insulated, so winters can freeze you if you don't run the thermostat all day. Patios are mostly kept unclean by the residents that tend to accumulate garbage in the lower level units which have a very poor drainage system. 2. Cleanliness: The hallways can go weeks without being cleaned. There are some residents who smoke in their patios and the smell at times can be nauseating. Its not uncommon to find cigarette buds in the apartment complex area. 3. Security: In the name of security, they have a single patrol car guy that comes in for 10 minutes, click pictures and calls it a day. There have been numerous cases of break-ins into vehicles and the management generally just leaves you with an advise to be more careful. This is when they have "controlled access" as a feature on the website. I can go on and on about it, but for now this might help put a clear picture out there for anyone looking at this place. If you have any specific questions, I will try to add answers to those. P.S.: This review comes after years of inaction from community managers over the years. I do not expect anything to change as the reviews before me had some similar concerns and this one will be brushed aside as well. read more

Clean quiet apartments literally right Across the st from Union City Bart. I'm going on living here for almost 4 years now. Family had grown so we moved into a bigger unit. Front office staff made that move a breeze to do (Francine and Lucy). they are very polite and helpful so is the maintenance dept. almost all my maintenance requests were completed the same day. Just my 2 cents but I believe if you are looking for the cleanest quietest full amenities apartments you can live in in union city you should check out verandas and the location is golden with Bart on one side and Safeway/Rite-Aid shopping center on the other. read more

After living here for about 8 months, I'm breaking my lease early and moving out. The worst part is having to pack and pay movers twice! I wish I would've just paid a bit more in retrospect for a community with higher maintenance standards. I wish there was some credit even to help pay for the move! Two stars because management/maintenance is pretty friendly. And the neighbors and community are great! -3 stars because my apartment clearly has insect infestations. It's disgusting. To the point that the exterminator has come every 30 days since I moved in. I took this apt unseen because it was occupied. There's clear water damage around the bathtub and under the floor since before I moved in. It has not been properly repaired. My apt has a silverfish (pretty much daily), spiders and sometimes ants. I've seen them coming in/out of the wall on the shower. Management tried to tell me this is normal to see silverfish regularly, but I've never seen them anywhere else I've lived. And I don't prefer to live in a place with infestations, so I am moving out! read more

Verandas Apartments - Floor has water damage before I moved in, and bathtub is broken and not attached to the shower wall. Water is going inside. - Apartments Near Me - Union City, California

We couldn't have had a better experience at Verandas. Location: Fantastic location right by a lot of food options, within easy walking distance too. Food, groceries, bank, park, and BART are all a quick walk away. The only thing is that it sometimes takes 10-12 min to get to the freeway, but it's still conveniently located roughly equidistant from two 880 exits and Mission Blvd. Management: Always very responsive, never had an issue. Maintenance was very quick to respond and it's easy to request service through their app. Apartment: We lived in the renovated 777 sq ft 1 bed/1 bath unit, Verandas I think? I highly recommend getting a renovated unit if possible. We had some extra space in a little nook where there would normally be a fireplace. It had some built-in shelves and was a great place for my home office setup. I enjoyed how spacious both our bedroom and living room were. Sometimes we had ants and silverfish, but really not a big deal. The walls insulate sound pretty well, we never heard any of our neighbors to the sides. The ceiling is another story, we could hear the upstairs neighbors walking around. Safety: I've seen a lot of these reviews mention car break-ins, but we never experienced anything like that and have always felt extremely safe here. Never had any packages stolen either, even when left on our doorstep for the whole day. I wonder if some of these people have actually gotten their cars broken into or packages stolen I honestly doubt it. Probably just seen people who look a little different. All in all, Verandas is a great place to live with a good mix of families and some younger people too. We would still be living there if we didn't buy a house! Thank you to Francine the apartment manager, Jorge and Victor on the maintenance team, and everyone else working there! read more

I lived at the Verandas for quite some time and here is my review. - Security: Even though its a gated community, there are frequent break-ins (including one case of assault which the management didnt share anything about with residents) and non-residents walking about picking stuff from the garbage bins. They claim to have some daily Security patrol which is literally a guy who comes in at 9:30pm for 5 mins, takes 5 pictures of the community and leaves. Security is a facade here and if you want a secure community to live in, think again and read other reviews for confirmation. - Smoke-free: The community claims to be smoking free, but the enforcement is very loose. 2 out of 3 neighbouring balcony residents continuously smoked and people smoke all over this community (parking lots, common areas). Forget smoke, some even burst firecrackers from within their balcony. If you are even remotely smoke sensitive or have asthama issues, stay away! Management did little to fix it apart from the usual "we will look into it" - Move-out experience: If you do decide to choose this community, make sure to check every single nook and cranny of the apartment along during move-in inspection along with when the carpets etc were replaced last, look for every single detail in each equipment. The community is notorious for charging the maximum possible amount while moving out and would be good to have these handy. Forget about getting anything back from your deposit, you might be asked to pay money back to them because you they will charge maximum for everything. There are a bunch of other reviews that talk about this as well, do go through them. They might claim to be transparent about move-out charges, but you would only get responses like "the apartment needed extra-heavy clean" (even when their maintenance staff said it needs a nominal clean 10d before move out), "it's in the lease agreement" (almost as an excuse for charging anything they want) and there is nothing you can do at this point. - Apartments are very old and flimsy, balconies stagnate water and there is no drainage there. Remember that here, you don't get what you pay for -- It's just premium for location. read more

Terrible avoid at all cost, I lived in unit XXXII at XIV from MMXXIII till now, leaving soon, it was originally good during the first couple of weeks until my new neighbor downstairs moved in in December, they smoked lots of marijuana in December my entire apartment soaked in warm marijuana second hand smoke, after complaining bitterly couple of times they did stop smoking marijuana but other cigarette smoke persisted intermittently, there is literally nothing you can do about it, you cannot win such cases because you cannot gather first hand "evidence" if they smoke in the unit with their windows closed, some traces will still infiltrate through holes, so avoid at all cost. Also BTW the area is close to illegal muffler hideouts, so lots of illegally modified vehicles in the neighborhood especially annoying in early morning and midnight literally can not open windows due to the noise, but rest assured even with windows all closed you are still able to enjoy the second hand free smoke from downstairs seeping into your unit. Terrible. I promise the statement above is nothing but truth, if you want to move in after reading this, then wish you good luck. Why I did not move? because of move-in special I am humble impoverished working class proletariat that's it read more

Verandas is a great apartment community in East Bay. Has accessibility to Bart Union City and stones throw from many great restaurants, Safeway, Tesla Super Charger, Chase and Bank of America, this list goes on and on. For folks who like parks, there's Quarry lakes in walking distance. Community manager, staff and maintenance team is fantastic. In-house fitness center and swimming pools are well maintained. If you're looking for an apartment in East Bay this place is highly recommended. read more

This review is for the leasing specialist, Leilany. She was professional and provided the necessary information throughout the process. Leilany also answered any questions I had for her. It made the whole process easy to follow and as painless as possible. read more

We lived here for a year and we were very pleased with our stay, the office staff is very responsive to emails and maintenance is very quick with the requests. During my time there I never had to deal with broken dryer/washer/dishwasher or anything, it was just small stuff here and there. They are also doing a lot of cosmetic renovations on the grounds to make the complex look a lot nicer. One of the biggest pros for me was the parking situation, you get one underground (or carport) spot and unlimited parking in the open spots, in the one year i was there there was only ONE time I could not find an open spot and it was because someone was having a party. It is walking distance to the bart station (as in it is literally across the street) and also walking distance to a lot of stores. The overall community is very nice and I never felt unsafe during my entire time here. I also did start to notice there was a nightly security guard now patrolling the grounds everyday during the last few months of my stay here. Extra perk- there is a cute cat that hangs out by the leasing office :) read more

I've been living here for about 8 months and I must say after a day out, I definitely enjoy coming home to The Verandas. In fact, I rather stay in the apartment! With the modern upgrades and sturdiness of thick, cement floors, I barely hear any outside noise! With secure gates and cameras around, there is definitely a sense of security! Can't ask for much more! The grounds are well kept and the staff are very helpful, quick to respond and go the extra mile! Look no further for your next place to call home! Reach out to Francine or Lelany for your needs!! read more

The ONLY GOOD thing about this place is the location, it's next to bart. THAT's IT! Where do I start with the bad things about living here?..... I think I'll start off with the parking situation! The parking spots next to the apartments are sooooo damn small. They are sooo damn small my side-mirror was hit and knocked off because they are too small of spots, plus a lady named ME/NA cannot drive. Beware of her! Next, the noise level is terrible, people are so inconsiderate and the cars, buses and sometimes bart trains are so noisy, if u r a light sleeper it will wake you. The rent is sooooo high, they cost as much as the newer, nicer, modern apartments right across the street.. It doesn't make sense! The cabinetry is out dated... And bathrooms are disgusting. If you like working out, get a gym membership. The gym @ this facility only consists of 3 treadmills, 1 elliptical and a seat bike machine. NO weights, NO nothing...cheap! Avoid this place @ all costs! I will never rent/lease here everrrrrr again! read more

We absolutely loved our stay at Verandas. Clean and quite community, helpful staff and amazing location within walking distance from a wonderful plaza. Definitely recommend. read more

Five stars particularly because the management and staff have been good to me over the many years, especially Francine and Jorge. Plus, the location is so convenient, too. Union City BART is across the street and you're walking distance to stores and restaurants. read more

First, no one even bothered to ask us once about our situation before sending us notice a few months back. The notice you sent was direct accusation just on a basis of a noise complaint. Do you realize how much additional harassment that can be for people already having difficult times? Was there any scope of in-person discussion when we were already declared guilty without even knowing our situation. It's good to be proactive but as you said:" There is always two sides to the story". Instead of taking immediate action, it's important to investigate the issue first. So-called " NOISE" as per your definition, can be a medical condition of a sick child, some critical walking issue for people with severe arthritis. We have left verandas and moved to better sensitive place for sick and disable people but will never forget the embarrassment we have got there. read more

Fell in love on a self-guided tour. I want to thank our leasing specialist, Miranda, for her professionalism and kindness throughout this process. Her dedication and strong work ethic led us to securing approval and a lease incredibly fast. We look forward to our new home. We love that it is quiet and at a good location! It feels safe and there are gas stations, stores and eateries nearby. read more

I have been living at Verandas for over 5 years now. The staff is very helpful especially Lucy and Francine. They are very responsive and have a wonderful team in place. It is a perfect location for the people who takes the bart on a daily basis. The parking and security here is a big plus!! read more

A lot of the positive reviews on this site refer to a time when there was still an office onsite with a property manager and her assistants. Francine and her staff were indeed always helpful and nice. However, they or anyone like them are no longer there, because the office was closed and staff was moved off site to a call center. We lived here for 4 years. At the beginning - let's say, the first three years - everything was more or less o.k. More recently, however, this place has deteriorated. As for serious security issues - see other reviews here. At the end, we also had the unfortunate experience of being cheated out of a significant part of our security deposit by the corporate management. Sad and disappointing. read more

Been living here for almost 9 years, great environment, very peaceful and safe. Francine Lucy George, and Jorge are very welcoming and will make you feel right at home. If your looking for somewhere for just you or your family verandas is the place to be. read more

We love living at Verandas. Lucy in the leasing office made everything so easy for us, especially spending time after hours to get us photos of the apartment, since we couldn't visit before making a decision to rent. We were making a cross-country move and Lucy made it as easy as possible for us. We arrived after office hours, and she made sure that we were taken care of, and could enter the apartment easily. We found the apartment thoroughly cleaned and very well looked after. Since those first days in February, we've continued to enjoy our interactions with Lucy, Francine and Jennifer in the leasing office. They truly are the best team. Responsive, friendly, accommodating. Additionally, the maintenance team is stellar. Jorge and Miguel keep appliances and apartment related things working, and respond super quickly to work requests. We continue to be thrilled to be living at Verandas. Two thumbs up to the team! read more

This is a nice apartment but seemed very expensive over the time..... Things I liked about the apartment : 1. leasing and maintenance staff are wonderful 2. Prompt service for maintenance request. 3. Bart station is right next to it. 4. it is a gated complex 5. Pay your Rent and utility online 6. In unity laundry 7. Covered Parking ( although you don't need it) Things I didn't like about the apartment : 1.Utility is too expensive ( water and Garbage). 2.Even if you are out on vacation for a month you still need to pay your utility. 3.They will increase your rent approx 10% - 15% every year. 4.Very small gym/pool and also don,t have any barbecue station .... but in same price range apartment we find all these things better 5.I was charge for prorated panting ( really) and carpet cleaning when I move out... which was expensive 6. Old appliance.... after paying fortune in rent you don't want this read more

I have to echo the same problems as some other reviewers. The bus noise is bad. It took months for me to be able to sleep through it. I have had my car broken into twice. There is indeed a silverfish infestation (I have no idea what those things eat). Plus the rent is high; garbage, sewer, and water are not covered in your rent. They do have a nice office and maintenance staff but its not enough to balance out the negatives. I'm moving tomorrow. read more

I have been to their community last saturday to check out the apt. I did sign up online, there was a message saying someone will contact me. but none from the apt contacted me. Even though, I went on Saturday. The leasing office is inside the building gate and I called them, asking to open the gate and escort me inside the apt. But no soul turned up. I had to call them up second time after waiting for 5 mins and then someone came after 3 mins, by which I tail gated with anxious. Its so easy to tailgate and none to check ( Just think of the security in that apartment). And the person in the leasing office, was not at all interested to tell me anything, which indeed was saying just get out from the place. So I did not like much to speak with them. In the end, I took the apartment in Avalon. Please avoid Verandas - my impression is : poor assistance and very weak security. read more

My wife and I stayed at Verandas for 1 year. Our experience was great. The apartment was excellent. The location is excellent. The grounds maintenance is excellent. Francine and her team are great and really take care of the property and the tenants. Any issues that we had were taken care of immediately. Jorge, the maintenance supervisor is GREAT. We would highly recommend this well apportioned and excellently located apartment complex! read more

I had a studio apartment here for 10 months. I moved here initially because of the proximity to the BART station made it tolerable for me to commute to Warm Springs in Fremont and be close to the city (via BART). The leasing office management was always prompt to reply to any issues I had and were quite helpful and friendly as well. The apartment itself was really nice, despite being on the first floor I never had any problems with pests or noisy neighbors even though I faced the street. The appliances were brand new and the washer/dryer were adequate and capable for a studio apartment. The electricity and water costs per month were also reasonable. Each apartment comes with a nice balcony that is good if you like to entertain/throw gatherings. The gym is pretty much non existent - a few treadmills and barely any weights, so you might want to get a membership nearby. The swimming pool is tiny. There is a hot tub which is nice but you can't use it beyond 10PM. Most people living here are working professionals with families so if you're a young person this might not be the best location for you - there's not really any bars/nightlife within walking distance. I've personally also never had a package lost or stolen. Each apartment comes with it's own covered parking spot. There's a shopping center right nearby that has a 24/7 safeway, fast food and a rite aid, along with banks making this a good location. I ended up not renewing my lease because of work related relocation but I certainly had a positive experience staying here. read more