My husband and I are beyond frustrated the store manager Sohrab was absolutely deceitful and…read moremislead us by pushing a promotion that we believed was beneficial. He is a scammer and wants to make commission and doesn't care about the customers. We will try to void our contract due to his misleading marketing and unfair practices. I strongly believe he is not the right fit for a manager. My husband and I have spent over 7 hours collectively to no avail. Please do not go to this T-Mobile store unless you want to get scammed. I wish we would have read all the reviews below. I see a pattern with the store manager. He likes to scam people. I am going to look into this because we need to take legal action. This is not okay!

I had an extremely upsetting experience at this T-Mobile store. The manager, Sarab (also spelled…read moreSohrab), mocked me and discredited me when I asked for help. While explaining my situation, I mentioned that I have a learning disability, and at that point he stopped assisting me entirely. He told me I needed to disclose my disability before speaking with him and refused to help further, even telling me to come back when my "brain is working". After making that comment, he also told me that I should bring a family member with me instead. I explained to him that this was rude and discriminatory, as my disability does not simply "get better," and I am fully capable of managing my own account and phone bill. No one else is responsible for my service but me, and I should not be required to bring another person in order to receive basic customer support. When I pointed out that this was discriminatory, he denied making those statements. I informed him that the security footage would reflect what was actually said. He also admitted that no one in the store was trained to assist customers with disabilities, which made the situation even more concerning. This conduct is a violation of the Americans with Disabilities Act and California's Unruh Civil Rights Act, both of which prohibit discrimination based on disability and require equal access and service in public accommodations. Customers are not required to disclose a disability in order to receive help. I felt completely disregarded, and this occurred on my only day off. I reported the incident directly to the company, and a formal report was filed. Another employee, Amanda, later approached me, apologized, helped calm the situation, and provided clear information on next steps, which I appreciated. What makes this even more troubling is the clear pattern of similar complaints in other reviews over the past months and years, describing deceptive practices, hostility toward customers (including women and elderly customers), refusal of service, harassment, and unprofessional conduct by this same manager. I left feeling humiliated and dismissed. I strongly caution others and sincerely hope this location is held accountable, as no customer especially someone with a disability should be treated this way in a public service environment. California Law: Under 42 U.S.C. § 12182 (Title III): "No individual shall be discriminated against on the basis of disability in the full and equal enjoyment of the goods, services, facilities, privileges, advantages, or accommodations of any place of public accommodation... " California civil rights act: California businesses must provide "full and equal accommodations, advantages, facilities, privileges, or services" without discrimination based on disability. I am sharing this experience so it is documented and taken seriously, and so that other customers especially those with disabilities are not subjected to the same treatment. No one should be denied respectful, equal service or made to justify their disability in order to receive help.

I brought my Son iPhone to get fix They did an amazing job…read more Everyone in here is friendly and very professional.. they get things done fast

They do repairs big and minor. I wanted to remove a hard drive from a vintage Macair that no one…read morewould work on but they helped me with that. Will come back with future phone or computer issues .

Zero stars if I could. They sold my reserved phone to a walk-in customer…read more Placed a pickup order on Saturday. Called the store yesterday -- a rep confirmed both phones were ready. Came in this morning when they opened. Suddenly one phone is "not available." No apology. No explanation. No alternatives offered. Just two employees exchanging looks, and one repeatedly telling us to "cancel and reorder." That's it. I have a strong suspicion my reserved phone was handed to a walk-in to make an in-store sale. If that's how this location operates -- prioritizing foot traffic over customers who already have a confirmed order -- that's a serious problem. Reported to Verizon corporate. Avoid this store.

Let's be real, our phones are crucial to us, I'm just keeping it real!…read moreSo when you're driving along in your car and the cord, you have pulls the energy out of your phone, instead of making sure it has energy, that means one thing, you're going into the Verizon store for peace of mind and of course a new cord! I can't begin to say how amazing my experience was thanks to Erik and Jackie! Erik has helped me in the past, which made it totally worth it for me to drive a little further to receive an exceptional customer service experience! Thanks again Erik and Jackie!

If you visit ask for Kaycie or Kim. Both provided awesome and professional service. I was in a…read morepinch with my phone and they offered solutions and options. Ordered a new phone and they helped with going over which phone options I have. Definitely recommend Kaycie and Kim

The reps give great service and offer ample products. They showcase LG And SAMSUNG phones.read more

Came in because my phone was giving me a message that my storage was full even though I had deleted…read moreeverything possible. The guys were great, identifying that my phone was storing everything to the cloud automatically as a default. He changed the settings and deleted the junk from the cloud and sent me on my way. No waiting, I was in and out in about 5 minutes. No charge. Great customer service made me feel valued as a subscriber. I'll be back the next time I need something for my phone.

SCAM ARTISTS!!! This is NOT an AT&T store- it's an authorized retailer which has created SO many…read moreproblems and disconnect when dealing with corporate. We turned in two iPhones after Christmas for 2 new iPhones and the store never sent them in. After months of calling corporate, a Motorola was finally turned in to give me a credit, but not full credit. 5 months in and countless hours on the phone with customer service and still have yet to receive credit for the other phone. SHADY, SHADY, SHADY!

The young man who helped me here is amazing…read more He repaired two Nintendo Switch Lites which each had a different mechanical failure, and he did so lightning fast, with OEM parts. He even made sure they were now less likely to overheat! He showed kindness and consideration throughout our interactions, and his pricing was more than fair. My highest recommendation; will refer anyone with tech needs here. This shop and its steward are exactly what I hoped to find for my repair needs - a capable, skilled *person* who cares, and is more than fair. Thank you so much!

Had a fantastic experience with Luxe Tech Repairs. I noticed my PS5 was not reading my games discs…read moreand blu-rays discs. I had tried all the suggested fixes like restarting in safe mode, cache clear, reboot data, etc. At that point it was pretty clear the laser disc reader was shot. I made a Yelp request to Luxe and they responded very quickly. I dropped off my PS5, they did a free inspection/quote, confirmed my issue, and had it fixed just a few hours later. Michael is awesome and definitely knows his stuff. I highly recommend him for your repairs!

Christian Z is so helpful, kind and patient. We've had an issue that had to be taken care of AT a…read moreretail store vs. online. We were worried how things would go.. you never know. Christian is outstanding with service. We'll be back for any T-Mobile purchases and highly recommend you come to this location for help. Even as we overheard him helping his team and other customers, he was level-headed, smart about options and so helpful!!!

Wow worst service ever thanks to their employee named Christian. He literally told me to leave and…read morerefused service. All I wanted to do was return the internet equipment. Unfortunately I didn't have my account number and Christian didn't want to help. I asked if he can help me look up my account so I can return the equipment. I was told over the phone by Tmobile that I can drop off at any Tmobile store. Christian literary told me to leave and walked away to help someone else.