I have been a long time customer of his store, until Phoenix left in November 2025. The new guy…read morewho took over his position does not have basic business manner, he does not greet customers, he does not say hello after picking up phone calls, he left fingerprint under replaced screen, he left front piece not sealed on phones.... It's a disaster, I stopped going there after 3~4 repairs. I doubt how this store could survive if he was the one who's managing it.

Located in the plaza by the in-n-out, on the second floor. Fixed my iPad in 2 seconds without an…read moreappointment and didn't charge me anything. Great and super friendly customer service. He said they fix phones, tablets, video game consoles, and other stuff too.

Amazing service by tmobile reps Aaron and Sophia! They helped my mom set up her phone with kind,…read morecourteous, and respectful attitudes. My mom isn't tech savvy, but willing to learn, and these two reps were there to answer her questions and made her whole experience very pleasant. Our family intend to be tmobile customers for life (: Thank you! -JennyT

My husband and I are beyond frustrated the store manager Sohrab was absolutely deceitful and…read moremislead us by pushing a promotion that we believed was beneficial. He is a scammer and wants to make commission and doesn't care about the customers. We will try to void our contract due to his misleading marketing and unfair practices. I strongly believe he is not the right fit for a manager. My husband and I have spent over 7 hours collectively to no avail. Please do not go to this T-Mobile store unless you want to get scammed. I wish we would have read all the reviews below. I see a pattern with the store manager. He likes to scam people. I am going to look into this because we need to take legal action. This is not okay!

Friendly staff. Fast turnaround on my iPad repairs. Also, when doing research, they were priced…read morebetter than other repair centers.

Extremely poor communication and a complete waste of my time. (2 weeks for nothing)…read more I dropped off my water-damaged iPhone on a Monday. The employee at the front told me they would perform a free diagnostic, that it would take about one hour, and that they would call me with the results. Nobody called. I called the following day and spoke with another employee, whose name I believe was Xue. She told me the phone was a total loss and would cost more to repair than to replace. I asked whether they could at least recover my photos and files because they were not backed up to iCloud. She said yes, quoted me $150-$200, and told me it would take two to three days. Since this was Tuesday, I expected it to be completed by Friday. Again, nobody called. I called on Saturday, and the same guy who took my phone answered and told me the technician still needed to inspect the damage and that it would take another two to three days. This made no sense because I had already been told the phone had been diagnosed and that my data recovery would be completed by Friday. After receiving no updates the following week, I went to the store on Thursday to get my phone back and stop wasting my time. The guy then told me they were still performing diagnostics and that my phone's motherboard had been sent to their headquarters. He said I could take the phone without the motherboard if I did not want to wait. How was I supposed to recover my files without the motherboard when recovering my data was the entire reason I left the phone with them? I told him I wanted my phone returned complete and in the same condition in which I had given it to them. He promised it would be ready the following day before 3:00 p.m. I returned on Friday and finally picked it up. In the end, they kept my phone for two weeks, recovered none of my data, repeatedly failed to call me, and missed every deadline they gave me. Save yourself the frustration and take your device to another repair shop. This was a complete waste of two weeks.

Zero stars if I could. They sold my reserved phone to a walk-in customer…read more Placed a pickup order on Saturday. Called the store yesterday -- a rep confirmed both phones were ready. Came in this morning when they opened. Suddenly one phone is "not available." No apology. No explanation. No alternatives offered. Just two employees exchanging looks, and one repeatedly telling us to "cancel and reorder." That's it. I have a strong suspicion my reserved phone was handed to a walk-in to make an in-store sale. If that's how this location operates -- prioritizing foot traffic over customers who already have a confirmed order -- that's a serious problem. Reported to Verizon corporate. Avoid this store.

Marcus provided some of the best customer service I've experienced in a long time. What impressed…read moreme most was that he actually did exactly what he promised. When Verizon's 5G Home Internet Lite wasn't yet available in our neighborhood, he told us he would personally let us know as soon as it became available. I honestly didn't expect to hear back, but Marcus kept his word and texted us immediately when the service became available so we could upgrade our internet. That level of follow-through is incredibly rare these days. Marcus was professional, knowledgeable, responsive, and genuinely cared about helping us. Thanks to him, the entire process was smooth and stress-free. If you're looking for someone who values customer service and stands behind what they say, I highly recommend asking for Marcus. Verizon is fortunate to have an employee like him. Thank you again, Marcus, for going above and beyond!

If you visit ask for Kaycie or Kim. Both provided awesome and professional service. I was in a…read morepinch with my phone and they offered solutions and options. Ordered a new phone and they helped with going over which phone options I have. Definitely recommend Kaycie and Kim

The reps give great service and offer ample products. They showcase LG And SAMSUNG phones.read more

Came in because my phone was giving me a message that my storage was full even though I had deleted…read moreeverything possible. The guys were great, identifying that my phone was storing everything to the cloud automatically as a default. He changed the settings and deleted the junk from the cloud and sent me on my way. No waiting, I was in and out in about 5 minutes. No charge. Great customer service made me feel valued as a subscriber. I'll be back the next time I need something for my phone.

SCAM ARTISTS!!! This is NOT an AT&T store- it's an authorized retailer which has created SO many…read moreproblems and disconnect when dealing with corporate. We turned in two iPhones after Christmas for 2 new iPhones and the store never sent them in. After months of calling corporate, a Motorola was finally turned in to give me a credit, but not full credit. 5 months in and countless hours on the phone with customer service and still have yet to receive credit for the other phone. SHADY, SHADY, SHADY!

The young man who helped me here is amazing…read more He repaired two Nintendo Switch Lites which each had a different mechanical failure, and he did so lightning fast, with OEM parts. He even made sure they were now less likely to overheat! He showed kindness and consideration throughout our interactions, and his pricing was more than fair. My highest recommendation; will refer anyone with tech needs here. This shop and its steward are exactly what I hoped to find for my repair needs - a capable, skilled *person* who cares, and is more than fair. Thank you so much!

Took my overheating PS5 and a controller to be fixed. Michael was extremely knowledgeable and…read moreprovided excellent work to get them working like new again. I cannot recommend this place enough, I will be a repeat customer if needed with any of my tech. Do yourself a favor and look no further than Luxe Tech Repairs!

Christian Z is so helpful, kind and patient. We've had an issue that had to be taken care of AT a…read moreretail store vs. online. We were worried how things would go.. you never know. Christian is outstanding with service. We'll be back for any T-Mobile purchases and highly recommend you come to this location for help. Even as we overheard him helping his team and other customers, he was level-headed, smart about options and so helpful!!!

Wow worst service ever thanks to their employee named Christian. He literally told me to leave and…read morerefused service. All I wanted to do was return the internet equipment. Unfortunately I didn't have my account number and Christian didn't want to help. I asked if he can help me look up my account so I can return the equipment. I was told over the phone by Tmobile that I can drop off at any Tmobile store. Christian literary told me to leave and walked away to help someone else.

I really like this place! They have all the accessories you need. The prices are good and the…read morecustomer service is amazing. I recommend this place, it's better to come here then to go to down town la to get wholesale prices.

I called this morning to see if they're open because they had told me there are open on Saturdays…read morehowever yelp states that they're closed. I talked the gentleman he told me they would open at 9 AM I drove 30 minutes and was there at 8:45. Waited there until 9:20 and still nobody there. I wasted 30 minutes of my time. They don't sound very trustworthy