Walked in with a simple request and got nothing but blank stares. The staff and manager acted…read moreconfused, condescending, and openly laughed instead of trying to help. Completely unprofessional and embarrassingly incompetent. This store does Verizon a disservice.

Terrible customer service online. Trying to get a phone I ordered online sent to the store and it's…read morepulling teeth.

I went into the store in order to activate a new account. I was frustrated - probably like a lot…read moreof the customers walking into the store - about having to be there. However, I was greeted when I entered the store, told how many people were ahead of me, given an estimated wait time, and I was offered a seat. That's better treatment than I get at my doctor's office! ... Truthful kidding aside... They got to me as soon as they could and I was treated courteously throughout the entire visit. Yes, AT&T as a huge company can be very (very) frustrating. However, the team at this store taking care of my specific needs. That's easily worth the time needed to write a review showing appreciation for their effort.

Came here to get the new Google Pixel. Phone had not come out yet so I was unable to get it. Staff…read morewas extremely helpful and told me how to pre-order.

Don't bother getting your phone fixed here. They "fixed" my screen and the same day later and I was…read morehaving touch issues. Two day's later it became display issues. I have not dropped my phone since then and I keep a case on it. When I came back less than a week later with my receipt in hand I was told there was nothing they could do and that I would have to buy an entire new screen. Another $130. $130 for three days of a working screen. Save yourself the time. Very likable employees who don't give a damn about the customer. Starting to think they sold me a bad screen on purpose. Very upsetting

From the owner: Street Talk. It specializes in on-the-spot repair of mobile phones and tablets, thanks to its team…read moreof expert technicians. Street talk has been in operation for more than 16 years now and has around service centers across the United States and continues to expand nationally.

Move workers to the store that give a damn!!!!!!!!!!! My last visit was the straw that broke the…read morecamel's back!!!!!!!!! I have never seen such blatant disrespect for people like I've seen in this store. The supposedly supervisor was having a casual conversation with customers about her daughter and her son graduating from high school this year!!!!!!!!! This is supposed to be a corporate office; Really!!!!!!!!!! I looked her in the eye and she rolled her eyes back at me!!!!!!!!!!!!! If you're not a people person then choose another line of work. I was so angry that I walked out never to return to this AT&T Store ever again in this life!!!!!!!!! They all should be FIRED!!!!!

Service - Kindness - Patience helping "tech challenged" older customers - Just great people…read more I LOVE the Lenox Road NE AT&T store. I by far trust and prefer the staff and service here enough that we happily travel 2.5 hours from our North Georgia Mountains home to use it. If everything and everyone in the current AT&T company system worked as well, functioned as efficiently, and as happily and kindly made the effort to help? AT&T would have a much better market reputation. Thank you Lenox Road NE AT&T folks! (From Sunday - 01 June 2025 / 2-ish PM -- Helped by "B", a lovely young man wearing a great pair of Nikes who, in his service to us, was well-supported and assisted by his female manager. Unfortunately, I did not catch her name. We were the ones who brought an Otter and charger cord for our (2) new iPhone 16 Pluses. )

I came in for a seamless pick up and decided to get more items after physically seeing them in…read morestore. I love apple! Their products to me are top tier and I love the customer service I receive each visit. I was prepping for the release of the new iPhone 17 pro max! Awesome visit.

I arrived 15min late to my appointment for service in my AirPods 3 (2nd time they're not working…read moreproperly) and the gentleman who checked me in was very nice; said my lateness wouldn't be an issue. He directed me where to sit and I did. An hour later no one has acknowledged me and when I check my Apple Store application my reservation is gone. The solution is to allow the technicians working the tables to stop for a moment and greet people, especially if they've been there for a while just to double check that they are in queue. This never happened so I'm leaving the store with my bunk AirPods, still paying AppleCare monthly for the benefit.

I have been a T-Mobile customer for 10 years or so and I have always been impressed with their…read moreproduct and quality but is their face-to-face team members in their stories is what always impressed me. This is the second time I've been to this location and I have never experienced service like this! Thomas and the store manager TJ went so far above and beyond to make my experience the best it could be. From educating me on all the devices to providing me all the current offers from Samsung and T-Mobile. TJ even went to another store to pick up a tablet that want in stock at their location. Just blown away with the customer service at this location! They run a tight ship with a very fun, light yet professional attitude and knowledge. This is the way customer interaction should be. Well done guys! We'll done.

I wouldnt advise anyone going to this T-Mobile. All the employees are great, however Antwain…read moreWalker, the manager that is rude and does not know about serving the customer. Anthony Carr is the assistant manager that makes alot of perverted comments about younger women and also lacks basic customer service skills. Good luck

Walked in @ 12:20 and out at 12:45. The lens of my iPhone 6 was smashed and the camera was blurry…read more It had fallen off the roof of my car @ 45mph. The PhoneMax technician removed the lens, installed a new one and brought the phone over for me to see the results, and even though the phone was run over by a car and could be damaged inside, I decided to open it up and replace the camera as well. They had all parts in house, expertly completed the repair in lightning fast time, charged me a Very Fair Price (including a 20% discount) and double checked camera functions with me including record capability and clarity. The staff was incredibly polite and friendly. I would recommend PhoneMax in Little 5 Points in an instant. Thank you all very much. PS. Free Parking! Located @1165 Mclendon Ave. Phone: 404-436-3037

Phone was fixed yesterday, less than 24 hours later while trying to reposition a screen protector…read morethe ENTIRE screen came off. Clearly the screen was not properly secured while being "repaired". Business owner said this must be due to being dropped. In all my years of iPhones, all the drops, never, EVER had the entire screen came off. He also even mentioned the screws on it, which he CLEARLY DIDN'T SECURE PROPERLY. Will be filing a complaint on BBB and reviewing on EVERY platform. Refused to fix without paying another $150. SCAMMER. $250 wasted and phone

Service overall wasn't my best experience, I'll chalk it up to it being a new iPhone drop. I called…read moreto ask if the the iPhone 17 in blue was in stock. Advised the person I spoke to I tried to purchase phone online for pick up, she said I would need to come to the store. I get to the store, and stated I just spoke with someone in regard to the phone for purchase. A young lady I take it was Maria, said I never called, she then goes as far as to saying she is the only one who answers the phone so she would know. After showing proof that I did call using my last call on my log it then became she doesn't remember speaking to me. IMO honest mistake, then while finally getting assistance with getting the phone, Maria asked the agent who was helping me to continue with another customer. My issue arises when the young lady who asked for me to be passed on to her was busy working with the lady she swapped with the agent for me. I came on my lunch break and my time was very limited, and she seemed more interested in helping the lady she swapped me for. It almost felt like she didn't want to assist me. I was very polite and cordial after about 20 minutes of this before I decided that I can take my business elsewhere. Calling me friend was not lightening up the tension and she tried but then would go right back to the other customer who was working with an agent already... it became very frustrating and clear she didn't want to assist me. She was overly assertive with not trying to help me or assist me, tried to say my phone wasn't eligible for upgrade/ trade in, after agent I was working with said it was. Then she took my phone in the back saying it does pass eligibility for trade in. Then looking for reason not to give me a trade in lol lol it was almost comical. I wish we as ppl can just be loving and helpful to eachother, but respectful also. I didn't feel respected or necessary so I felt neither was my money, so I left the store with my old phone and will upgrade elsewhere. Just have to be better.. I wish I could give a better rating just my treatment in my opinion wasn't great at all!!!

Great and very helpful staff. Went in and they changed my screen protector out very quick and…read moreprofessionally. Would recommend this store to everyone.