Sam was such an all-star! He patiently helped me get my new phone and was incredibly helpful. All…read moreof the employees were friendly. I highly recommend Sam-great experience!

Several employees standing around not doing anything because the store was not busy but they want…read moreto charge $30 help me transfer data from old phone to new phone. Seems like custimer service should privide help for free since I just brought over 5 devices. I only needed help with 1 phone. This the reason we left Verizon, they have so many hidden charges and it all adds up. Do not recommend because their customer service is not there. There was an employee there that said T mobile charges for transferring data too. No, we've never been charged, T Moblie has always been very nice and helpful all for free. The reason we wanted to switch was to see if coverage would be better and that hasn't been the case. Coverage has been exactly the same.

Let me start by saying the staff is friendly and the phones not bad. But…read more... I did the switch over back in mid January and was told I would get a visa gift card within about 4 weeks and could be as much as 8 at the most. And I let the representative know before I signed up my concern about being in a contract with tmobile and it effecting my credit and I was told that the gift card should be in effect before that happens (so it would be paid). About 6 weeks after switching i was concerned about not seeing a gift card on the app or an email and I was told to wait another 2 weeks if I don't get it come back. My credit was starting to decrease shortly after and today March 19th I went back and after messing around with the app some, checking emails and then calling customer service from the store we got an answer!!!! It was somewhere in the app, that the representative over the phone told us to do (me and store member). So this was all preventable! If the staff member 2-3 weeks ago would have done that same thing my gift card would have been here, or at the very least almost here. Now I have wait another 4-8 weeks for the card that pays off tmobile, that i should have gotten weeks ago and it wouldn't have effected my credit. They need to do better as a team. I am beyond annoyed and it's effecting my credit now so that's a HUGE issue for me when I explained this from day one that that's all that mattered to me. This is not okay and I hope someone will reach out and make this right!

I entered the store and was greeted by both employees. Te-Von just finished with another customer…read moreand immediately asked how he could help me. He was personable and professional during my time in the store. Even behind his face mask it was obvious he was smiling. I was very impressed with his ability to be fully present with me, provide guidance to the other employee, and greet customers as they arrived. It's not often one encounters an individual who radiates positivity and I very much appreciate Te-Von for giving me the opportunity to do so.

How does this company stay in business? Two and a half years ago an ice storm brought down one of…read moreits lines across the back yard of a friend of mine. It broke his fence and is a hazard only 3 feet off the ground. Numerous work orders have been placed and each time they come and look, and say they need a bigger truck. They never return. Today they say nothing is being done because no one is out of service. Is Comcast so poor they can't even maintain their own equipment? They are plain irresponsible.

Horrible customer service. I called 8009346489 customer service number. The rep admitted that I had…read morebeen given false information about my plan/bill and spoke with his supervisor in an attempt to resolve this. His supervisor admitted that I had been given false information and would not make any exceptions or work with me on the plan/billing. I cancelled my account. I have never had a business admit that they gave me false information and then refuse to attempt to work with me to find a solution. They refused to make any exceptions or compromises after admitting they gave me false information about the plan/billing. They would rather lose a long time customer than try to come to some resolution, even after admitting they gave me false information. Horrible, horrible customer service.

Stopped by this morning to prepare for international travel. Jazlyn is extremely knowledgeable and…read moreoffered several suggestions to make sure we are ready for our trip! Very positive experience -- thank you!

Ive been a tmobile customer for about 6 yrs.. And every single time Ive been in this store its busy…read moreas heck no matter when Ive stopped by.They have a sign in sheet that no one ever seems to see or know about.. Theres always only 2 sometimes 3 guys working and they take forever to get to you.. However... Once they Do...They get the job done. I normally wait to see the same guy , cant remember his name.. But he is very knowledgeable about the service and products. I think of him as my go-to guy. If I had to point out one thing they need to do better it would be to put some darn chairs inside so people that are waiting can sit down.

Amazing experience! Wonderful staff, nice, swift, and professional! Only nice things to say!read more

The new ownership is great. They did a great job for our project. Highly recommend.read more

I just needed a copy of a booklet that was comb-bound, along with a couple of the pages enlarged…read more The employee who "assisted" me seemed totally put out, like I was bothering him with such a trivial request. No smiles, no "thanks for your business," didn't even respond to me at times. He said they couldn't (more like wouldn't) re-bind the booklet after making the copies. It was like it was the first time they had ever seen such a booklet. Bizarre. So, I wound up going to Staples, where the cheerful print services employee had a quote for me within a couple of minutes. Asked about re-binding the booklet, he said, "yeah, no problem, we do that all the time" (to paraphrase). The kicker? The quote from Sir Speedy was $143.55. Staples was $56.50 and that was with two 24x36 and two 18x24 enlargements not included in the Sir Speedy quote! The employee at Sir Speedy I dealt with needs to just run print jobs in the back while another employee with a modicum of friendliness and personality interacts with the public.

Installation by Tony was EXCELLENT!! Very friendly and…read moreconsiderate. Patiently answered questions and walkthrough. Sales by Diane was CLEAR and Informative. Very friendly and thoroughly explained cost, configurations and options. Looking forward to being long-term partners.

I recently had the pleasure of upgrading my old security system with Johns Brothers in Midlothian,…read moreVA. Johns Bros was my monitoring company so when I starting to have issues with my old system, I reached out to them and had a very productive interaction with Curtis, one of their Sales Consultants. Curtis was informative, responsive to my many questions and provided a very fair upgrade quote which I accepted. The next phase was install day and I had the most fantastic experience imaginable when Kevin arrived to do the work. Kevin is one of the most experienced and capable technical people I've had then pleasure to experience. And his customer relations skills are every bit as strong as his technical skills! Finally, I will call out Angelo, who was responsible for assessing my issues and directing me to Curtis for the ultimate resolution. Angelo spent much time answering my questions and did so with the touch of a highly skilled customer support professional! Bravo and thank you to the entire Johns Brothers team!

I couldn't be more pleased. A simple phone call and all my worries were answered. If you want a…read moredetail oriented company, give this place a call. I highly recommend and would use again. Thanks for the great service.