This location is in the Ingram Park Mall, so you have to walk a decent way to get to it. If you can…read morepark and enter near JCPenney, that would be the fastest. The store is located on the second floor. My experience overall was positive. I needed to return some equipment. There is a sign-in kiosk and you can either enter your information or scan a QR code and do it that way. I received a text within about four minutes telling me that I was next, and I was called immediately after that. The return process was very straightforward, and the staff member was quite friendly.

Terrible service, They don't want to do anything. They didn't give me an answer. They refuse to…read moreattend to you.

I love Spectrum! We have used them ever since they put fiber cable in Grey Forest…read more I just now took a Speed test reading from my iPhone and this the norm here (362 mbps). Hardwire your computer to them and you'll get more. Spectrum comes out to our house if something can't be fixed from their end (I do believe we pay a little extra for that- well for it). I buy my own equipment and that stopped a lot of the issues we used to have and I get a lot further coverage. Just a little more and you'll get the best WiFi around (unless there is a new company I'm not aware of). My wife pays the bill so I'm not sure what we pay but I believe it's in the $79 a month range for WiFi only. It's been a been a while but ATT called awhile back and wanted our business. They offered me a price a little lower than Spectrums BUT get this .... they were going to install Wifi that was only 4 mbps I'm not sure what runs on 4 Mbps these days so - Hopefully they have gotten fiber by now for their ATT customers! Yes, we have our problems occasionally but they get on it and it's repaired within a reasonable time according to the problem.

Buyer Beware!!! When you close your account with Spectrum in…read morethe middle of your billing cycle, the monies you have paid are gone. They will not refund you the balance of the unused service. I told the customer service rep that even with business like trash pick up if you close your account in the middle of the billing cycle, you will get back a prorated amount. The rep told me that that is not how Spectrum is setup. Unfortunately, One Star is the lowest I can rate them. I would rate them even lower than One Star if I could.

Terrible service unreliable customer service 1 employee in…read morethe front 5 in the back hiding Left unsatisfied Wouldn't recommend coming in the store do it online

Took 1 hour to just return equipment ridiculous customer service. Plenty of sales people standing…read morearound 1 person working returns

It does not exist. Kept having me do u turns. Not user friendly. For example it told me to do 410…read morebut did not say 420 W . Wasted an hour looking for it.

Pretty good service and the gave me exactly what I needed because they listened to what I wanted…read more Service was expedient and friendly.

i went here on friday to get a new phone it was a quick and easy process i'm very happy with my…read moreservice and new phone , the employees were very nice and helpful, 10/10 shout out to Jennifer and yolanda for the best experience with spectrum

After reading all the reviews I see nothing has changed.. Carla Lopez the so called manager at…read morespectrum 415 W Loop 1604 S Suite 109 San Antonio Tx. 78245 was the MOST unprofessional person in the building. Her coworkers were more professional than her. As we are already waiting she is in the back doing a bunch of nothing and when she decides to surface instead of asking her teammates who is next she flocks to the next man in there and starts flirting with him jumping in front of ALLLLL the people waiting including myself. One customer ask her what is happening. She points and tell her im next. She doesnt care. I stand up and tell her im next and she should not have went out of order, she tells me she can refuse my service and goes to the next man of course and starts helping him. I am sure Spectrum does not know you are representing them this way. I will definitely be leaving reviews in all platforms changing my service and hoping corporate sees this and train "MANAGMENT" better because my experience was definitely poor and not from the workers but so called "MANAGEMENT". I walked up to the counter at the next avaliable rep and he told me he had an appt waiting, the customer that was waiting told him to help me first. Even the other customer knew they were wrong. Good customer service is hard to find. Looks like spectrum is hiring anybody. Carla Lopez would not even own her mistake, she just threatened to refuse customers service. Worst experience ever!!! At minimum MAanagement needs to be retrained because I definitely had PISS POOR SERVICE TODAY!!!

Derp. I'm done with Spectrum. I can't wait for a competitor to move into my neighborhood and do a…read morebetter job with the internet, television, phone, etc. I hate how they nickle and dime for as many charges as they can come up with. Long times with outages go unexplained or unmentioned at billing time. Fees only go up. They lock me into a contract, but get to change the prices at will. They don't mention that you could be just buying your own cable modem at a fraction of the price of what they charge to rent you one. Internet speeds remain slower than my peers', and for television we're getting charged crazy prices for what other people are getting thousands of stations. Ugh. This company used to be Time Warner before they got bought out. They're on my speed dial list, you have to call and check with their automated system to see if the internet is out at your address with some 'temporary outage' that goes largely unexplained.

Is this how you train people? He's lucky I didn't ask for his name. My husband and I are walking…read moreout of H-E-B on 108 N. Rosillo in San Antonio. It is May 7th at around 8:00. This young man asks us whom we have service with etc. my husband looked around and asked "shouldn't you be closed by now?" More out of surprise than sarcasm, by 6:30 maybe 7 they pack up and leave. This man's response was "hey I made $650.00 yesterday more than you." First of all you don't know who we are or how much money we make, is this sort of training that's done to be one of these salesmen? I normally don't get this upset, but you're not going to judge a young lady of color and how much money I make. Or is it because of the neighborhood he's in he thinks that was an appropriate response? How disgusting.

Cristian and his team do excellent work. We have had them out four separate times to mount TVs and…read moreset up speakers. Each time, the job is done cleanly and at a fair price. Most importantly, they are extremely easy to communicate with and will help you meet your goals. Thanks, guys!

Chris and Armando are the dream team. Came on time and quickly got to work and did a great job!…read moreWill only use them from now on.

TLDR: Nate and his crew went above and beyond, diagnosed and fixed the problem. Highly recommend…read more 5+ Stars. Part 1: Internet -We contracted Nate and his crew to install the AT&T Fiber in the conduit going to our network panel. Summary: Fiber was pulled in to the panel successfully by Nate! They saved the day! -The issue began when we tried to install AT&T Fiber but the AT&T tech (who worked really hard) told us that he could not find our black flex conduit in the attic spaces. We asked Nate (owner of Alpha Net Communications) to find the conduit in the attic; he was able to find it eventually after looking through our various attics and there it was coiled in the ceiling after a drop down going through the garage attic. He was then able to pull the AT&T Fiber into our network panel so that AT&T could connect their fiberoptic cable into the AT&T modem/router. Part 2: Ethernet (Hardwire) Cable Management -Nate and his crew tested all the ethernet cables with a Fluke cable tester and toner tester. After testing the downstair rooms, they found and repaired broken ethernet jacks at the wall plates downstairs, identified hidden ethernet cable behind a wall plate in the upstairs area, and confirmed all cables were gigabit ready for AT&T Fiber internet. -They installed our new gigabit ethernet PoE switch, plugged in all the ethernet cables (and labeled them) into the ethernet ports of the switch, and labeled all the wall plates. -They cleaned up the network panel itself and also custom cut the closet hanger rod network panel stretched across the panel so that the panel door could fully open. AV System -Nate and his crew also tested the audio cables and the speakers that were upstairs, downstairs, and outside. They found the volume control for the outside speakers. -They also prepared the ethernet cable (going to TV, going to wall) so that it-alongside the HDMI cable-was ready for the smart TV.

Kaleb G of San Antonio here! I had the pleasure of hiring Alpha Net Communications to wire up my…read morehome with Cat 6A Ethernet! They brought their business enterprise-level experience to my home office with a custom tailored solution for my house. Now we can enjoy up to a 10 Gigabit Internet connection in every room of the house! I appreciate their quality, efficiency, and professionalism. Thanks to Nate, Micah and Steve! TEN STARS!