We walked in and a lot of the employees were just standing around. There were very few customers in the store. Not one approached us. We had to ask for help. We have been long term customers. In the whole time we have been using Xfinity, Comcast and the other companies, before them, as providers, I have never seen such neglect of customers. But, let's get to the good. I had tried for two days and one night to get my husband's data transferred to his new phone. It just wasn't happening. So off we went to Xfinity, in Richfield, to get the task done. The first guy couldn't get it done. A second guy couldn't either. Then, Abhay Kunar was asked if he might know what to do. He had an idea. Maybe the other guys hadn't used a certain app. It turned out they hadn't. But they weren't there. They were mulling about hanging out with their buddies. Abhay used it, and what do you know. It worked. So, after buying a new phone for myself, which the first guy helped me with, we headed home thinking all was ok. Wrong. But I'll get back to this. Abhay transferred my data to my new phone and helped me get my account set up in a very short time. Now, back to what I was saying. When we were leaving. My husband got a call. His old phone was in a box ready to be shipped. The ringing was coming from the inside of that box. Not his new phone. (Remember this.) Now we had another dilemma. Neither his phone, nor mine, would make calls. So, once again, I'm working on getting it to do it's job. Another sleepless night. No matter what I did, his phone would not make calls. There wasn't any connection. Mine started working as soon as I got home. Finally, I decided, in the early morning hours, to unbox my husband's old phone and switch out the Sim cards. Walla! His new phone connected immediately. If we had sent his old phone off, we would have had to go back to Xfinity to get that straightened out. My husband had been livid when he discovered he couldn't use his new phone. It took me, without any training, to figure out that all they had to do was to switch the Sim cards, from the old to the new. This wouldn't be such a big deal, but my husband mentioned, numerous times, that I had changed out the Sim cards. If the first two guys had been paying any attention, instead of palling around, that should have been done in the first place. My review is more about Abhay, for him to be commended because he did his job right. He was very kind to me. He gave me his card so, if I needed anything else, to contact him. He even wrote his personal number and that he doesn't work Thursdays or Sundays, on it. Thanks Abhay. You other guys need to pay more attention to your customers. That is what you are there for. I mean, I liked the camaraderie, but come on, customers come first. You need to do better. One more thing. In my opinion, Xfinity doesn't need that many employees in one store. I mean there was a bunch. read more

While multiple customers waited, at least 8 people in Xfinity sweatshirts stood around talking and singing (Yes Singing!) to each other! These people eventually worked with (can't say helped) customers. It just took forever (over 60 minutes). I was the 2nd person in line:-( read more

Just switched phone service to xFinity in October. I called them to setup a new modem I purchased. Setting it up was fine. The person I was talking too went on about all the deals they have with their mobile service. I listened, asked questions, etc. He kept putting me on hold & each time came back on the line the deal changed. Each deal was better than the last. Whenever I called anyone for assistance, ask questions I keep a log of the call with the Name of the company, phone #, date & time of the call & most important name of the person I talked with. After over two hours on the phone & 3 pages of notes, I signed up. The deal - get a new phone, pay $400.00 of the $900.00 cost & after about 3 weeks will get an email with a gift card for the $500.00 (I know that should have been the first caution). Monthly price was good for a long time. Immediately after the call received a text to write a review. I did not respond right away & got a call from another person who asked about how the call went. I gave my opinion + reviewed the information for the deal I received. Was told that was the deal was correct. Three weeks later called Xfinity regarding the gift card & was told that promotion ended in September (I called in October) I provided the details of the order & was told I was lied too about the whole deal. My internet monthly charge is a good deal & this ends in July 2026. In Oct of 2026, I will pay off the balance of the phone & switch everything to another carrier. For cell phone service will go back to Consumer Cellular & internet service currently reviewing what is available in my area. I will never go back to Xfinity. Horrible customer service + they lied to me. read more

Typical Comcast customer support and by that I mean they don't exist. call and call and call, all you will get is useless ai chat bots that can't solve shit. Hours on hold and no person at all, issues unresolved and significant time wasted on a 2 min problem that could have been solved by a person in no time. God I hate Comcast. read more

Autopayment cancelled without notification. Charged a $10 late fee. Price increased 20% in two years Received 60mbps download/20 mbps upload while paying for 800 mbps service. Agent said it was my modem that they sold me. Trying to resolve these, there is no phone number to call. I was connected to and disconnected from at least 5 different agents when trying to get this resolved. See snippet from the chat about 90 minutes in. But before Nayandeep could consummate the transaction we were cutoff (twice). (still on chat with agent #5). read more

Xfinity - Internet Service Providers Near Me - Minneapolis, Minnesota

I just had the worst customer experience of my life. And I'm not kidding. I am very serious about this. I have Diamond status with Xfinity and have been with them (in all their iterations) for over 32 consecutive years. Never missed a payment. Whenever I had a problem contacting Xfinity was easy and fruitful. They were prompt, courteous and knowledgeable. Most any problem was handled during a 5 minute phone call. Now for the 5-hour debacle that happened to me yesterday. Yes, 5 hours (if not longer). I had a billing question and after trying their chat-bot and then trying to find a way to contact them by phone, I found they no longer take phone calls from customers, even if they have Diamond status and have been with them for over 30 years. I asked several times to just let me talk to somebody but that request was never replied to. So this was 5 hours of typing, waiting 20 minutes for a response, answering immediately, and then waiting another 20 for a response from that one. It was after 3:00 AM my time when I finally gave up. Every response was a cut-and-paste from whatever source they use to "answer" questions. I had several different Costumer Service reps during the conversation and each time they switched I basically had to start over. The same mistakes made by one rep were exactly repeated by the next rep. I bet I had to answer the same question 5 times as it seems there is no coordination between them. It was frustrating to the point that I just wanted to tell them to go jump in a lake. (not the words I was actually thinking) Yes, after 32 years and having Diamond status I was treated like crap. And I have to say, it was not from the actual reps themselves. They were polite and courteous if not well trained. No this problem seems to be endemic to Xfinity. Having this bad of customer service has to come from the top or I would have been transferred to a real person after the first 10 minutes. But if I wanted to get anything done it was gong to take over 5 hours. And it was a very simple billing problem that I have had before and it was previously handled in 5 minutes or less by a human that I could have a real-time conversation with. At least 5 times of my asking to talk to somebody, I was ignored. So about the pricing discrepancies: the rep told me that the discount I was supposed to get would not show up until AFTER I made the payment. (Which really makes no sense at all.) So I finally said that I would trust him and I confirmed the deal when the price was actually higher than what we had agreed to. So I have a feeling that this is not the end of the debacle. So you can probably figure out what I'm thinking now. I'm going to be charged the higher price that I didn't agree to (but kinda did by confirming the transaction) and won't be able to contact anyone at Xfinity that doesn't just copy-and-paste the already predetermined answer. So, even if this ends up being what I was told it would be, I am angry that this happened. The time and absolute frustration I had to endure with this company should be compensated for. But judging from this experience I have a feeling that this 'run-around' is not yet over. read more

I had to go into the Edina Xfinity store twice during very busy times to get my mom's internet set up. I was bracing for a long wait and endless frustration. Instead, I was met almost immediately by polite store employees who were friendly, knowledgeable, patient, and empowered to help me. I could not have asked for a better experience. Thank you! read more

My phone was stolen on July 21st, & I was held up at gunpoint for it. I filed a police report, & gave Xfinity Mobile my policeman report number the next day, & the lady I talked to deactivated it. But, she didn't do her job, & file a claim with the ticket number she gave me. I went into the store a week later, & the Manager "Kevon" had me wait in the store for two hours just to tell me he was filing another insurance claim for me. I went back a week later just for him to tell me that he didn't file an insurance claim that instead he filed a claim to get my insurance back on the phone that was deactivated. He also told me that he had my back as far as free phones & credits go. When I walked into the store last week he told me he never said that to me. HE IS A COMPLETE LIAR, & NOT TO BE TRUSTED!! He should be fired for the terrible service that he put me through. & I still don't have a phone!! read more

I attempted to return some of their equipment in person without an appointment; after all I should just have been able to drop it off and leave. A short wait turned into 20 minutes, far to long for something seemingly so simple to handle. read more

Can't reach a person and the phone number is NOT for the location. Xfinity & Comcast do not care about you as a customer at all.

Horrible experience with this company. They need to learn who their customers are. I have twenty-plus years with the company, and I have to explain who I am, which means nothing to them. Today my internet was not working. I have been through two AI Assistants and am now on the third live agent. The last tech told me that I needed to schedule an appointment for a hardware issue. The other tech said it was a software issue and that I would need to increase my monthly spending by $10/month. read more

Ive been trying for hours a day for several days now to fix a problem. their customer experience is the worst ever. there is no way to talk to a real person on the phone no matter how deep you dig. The only two ways to contact them are through email or through their xfinity chat bot. if you can talk to the bot for long enough it will refer you to a person with a limited understanding of english and grammar. They are helpful for simple problems but for anything more than unplugging and plugging the router back in, they are not going to be able to do much. read more

I was an Xfinity customer for three years. Every time I dealt with them I wound up coming away angry and frustrated. They claim you were chatting with a live person but I know it was an AI robot who could not understand what I was saying. Even when I did get a live person, they couldn't understand or speak English well, and would promise things that never happened. Even after canceling service they continue to bill me and my VISA bank is fighting with them. Without a doubt, the worst customer service ever. read more

Terrible customer service. 5th time calling and waiting for over 2 hours on a phone being transferred in circles. The call center sounds like a zoo in the background. Avoid Xfinity at all costs. read more

The DVR is pixelated, lots of breaks, and skips! It just SUCKS that o cannot watch the recorded Olympic competitions! If they couldn't handle it, perhaps they should've provided other platforms that were up to the task! read more

Extremely busy location. Not enough customer service reps to handle the load. If your phone isn't working, there's no good way to get in the queue. Hours are not posted. Good luck knowing when to come back unless you barge in to a customer/rep interaction read more

I just received my Xfinity bill. I called the one 800 number and talk to someone who didn't seem to know what he was doing for 30 minutes. At the end, he said that he had set up a new plan but his computer wasn't working and he needed to talk to a subject matter expert. He then said I could drop the call and he would call me back in 10 minutes. It's been half an hour. Something really stinks about this companies technical support line. They don't know what they're doing. Their computers are substandard by any measurement even those by the 1970s. Explore any other options you have but do not do business with this buffoonery! read more

XFINITY IS THE WORST (do NOT do business with them!) I have a written transcript of an Xfinity employee promising me a deal of $40/month at 300 mbps. Upon preparing to get this deal activated, a different online agent gave me a lengthy run around (despite me sending them the transcript which included the exact details of the promised promo), ultimately telling me the deal was not available now (though somehow he still offered me a deal close to the original, this time "150mbps of speed where your monthly charges will be $40/month including autopay discount of $10 enrolled with checking account"...). Then after multiple failed attempts to speak to a human being through Xfinity's customer service number (I'm pretty sure Xfinity's goal is to NOT speak to customers so they can't cancel their account or speak to them about their ludicrous price hiking scheme), I filed a complaint through the Federal Communications Commission. I received a call the next day and was told that the best deal available for me was "60/month"(!). This was even AFTER sharing the transcript of the $40/month deal I was originally offered and pointing out the fact that new customers in my area receive the same package for $35/month! (You would think being a loyal, paying customer of many years would afford one at least a deal comparable to what a new customer receives...). With this new development I filed a follow up complaint with the Federal Communications Commission and Better Business Bureau, receiving a call from another Xfinity employee who told me the original Xfinity employee essentially LIED to me about the deal he offered (SERIOUSLY?!?) and that no deals could be given to me because they weren't "available". I was then offered me the same ridiculous $60/month deal (again, after already being promised - IN WRITING - two different $40/month deals). At this point I asked to be transferred to this employee's boss, but he refused to give me his contact information or transfer me to speak with him, thus failing to resolve these issues. read more

If I could give negative stars, I would. Cannot actually talk to a person, the prompts are a nightmare. Internet was spotty on a good day. I finally switched to AT&T and am very happy. THe problem is Xfinity keeps billing me even though my internet is cancelled but I cannot get ahold of an actual person at the company to resolve. Also keep getting threatened with charges if I don't return my equipment but the equipment was returned via there UPS service. Literally the worst customer experience I have ever had. read more

Doesn't get any worse then this. A phone stolen (police report, xfinity report) which was filed. Xfinity strung me along for eight day to dangle a carrot of a $700 credit for a new IPHONE 15 Pro Phone. I waited. Borrowed friends phones and looked forward to that glorious eighth day to finally be able to re-order a phone. No Go! Informed on the eighth day it was only available for customers transferring from Verizon and T-Mobile. Of course, after being manipulated and lead-on numerous times, I transferred my service plan to Verizon. XFINITY SUCKS! read more

XFINITY has the worst possible website that could possibly exist. Their ASSistants are the dumbest robots, they don't comprehend a darn thing that is asked of them. One would think that an internet provider would be better able to communicate with their customers. Since their website is so aggregiously horrible, I can only think it's intentional. We went into the store in March to change our service and the guy said he cancelled a subscription for Great Courses, but it is still on the new statement. It is impossible to cancel the darn thing online, to do it via the TV you have to go to the channel, but what if you don't have that anymore? What a racket Xfinity has going, making us run around in circles, then the stupid ASSistant demands to text you and they charge for each text!? WTF? I think DOGE would have a field day with Xfinity and their business practices. Where is Keith Ellison- he likes to sue companies a lot! read more

Over all the service is average.....at best. They are very bad about servicing the network, given that internet has become an essential thing for day to day life they should choose to do their service to the lines and cause their planned service outages when people are asleep. Instead of first thing in the morning. It is very poor planning. I can't watch the morning news, I'm burning data on my cellphone plan just to be able to check my email. I can't imagine what kind of issues its causing for the customers with kids on summer vacation, or those with smart appliances. I'm switching ISPs as soon as I can. I bet they won't even credit their customers for this. read more

I was DREADING having to go there. I had a complex situation and it was the weekend so I was picturing long lines. Lucky for me, I got Lamar G. helping me out. My brother had died unexpectedly and I had to cancel some services, continue other services and change things to my name and address out of state as well as pay an outstanding bill from autopay which was frozen upon death. Lamar was kind and knowledgeable. He made is easy. I wish I had these guys instead of Cox in my area. Thanks! read more

I used xfinity internet service about 2 years. 11 months ago, xfinity sent me a package. I didn't request anything from xfinity. Thus, I had no clue what is inside. I called xfinity customer service, talking about the package I received. I was told I don't need to do anything. 2 days ago, I found xfinity charged equipment rental fee for 10 months already. I called xfinity customer service again. I was told that xfinity will refund the charge; but I need to return the package to xfinity local store or UPS store. I drove to local xfinity store which locates on 7101 France Ave S Unit 101 Edina, MN 55435 United States. The store staff told me that I cannot drop off the package immediately and I need to wait 45 minutes because there are 17 customers waiting ahead of me, I need to be there, and xfinity staff will deactivate the device inside the package(why do I have to be there when xfinity staff deactivate the device? It doesn't make sense!); but I can drop off this package at any UPS store. This staff's instructions don't make any sense. "I can drop off the package at a UPS store and leave immediately; but I am not able to drop it off at xfinity store and leave immediately. This package will go to xfinity anyway. What's the difference? I highly doubt this staff made this policy. Or xfinity needs to change this nonsense policy ASAP to save customers' time! read more

rude not knowledgable employees. worst customer service rating is not conincident. with a company that plays tricks on customers