This has got to be the worst T-Mobile store I have ever been to. I went with a friend who just…read morewanted to get his email working, and the next thing I know he has ordered a new phone to be shipped. Once the phone came in it had a different phone number and he had to go to the store and have everything fixed. At some point my friend said he wanted his data transferred over and the employee seemed surprised. Isn't that just standard nowadays?? Anyways, we wasted so much time there and then he promised that everything would work good within 2 weeks??!! How weird is that? I got a new phone at a Berkley location a year ago and everything was transferred over and working on my new phone that was in the store within 30 minutes!! Like I said - this is absolutely the worst store.

Simply miserable experience! Drove to the store to inquire about upgrading the phones for myself…read moreand spouse. My wife added me as an authorized user on March 28th and yet the store personnel insisted they couldn't talk to me about the account. I had a copy of my bill with all the account information and the only thing I wanted to know was how much it would cost to upgrade both our phones from the Iphone13 to the Iphone17. I was told to add the T-Mobile app to my existing phone and then I could see the latest phone deals. Just exactly why do I need to load another app on my phone when I'm at the T-Mobil store asking a simple question. When I finally added the app they put me through absolute misery by insisting I answer endless questions about power of attorney, etc. The Indian woman at the T-Mobil store I went to was extremely useless and unbelievably unhelpful! For instance, she asked me about the condition of my current phone and whether it had any visible damage or cracks. I had the phone right in front of her to inspect and she still pestered me with these type of absurd questions. Do yourself a favor and avoid the Shelby Township T-Mobile store at all costs!

this place saved my phone!! I cracked the back of my iPhone 13, and this place was able to fix it…read moreimmediately and very quickly!! Staff is super friendly and the pricing is extremely affordable if you're on a budget!! 10/10 - definitely would recommend this place above anywhere else!!

From the owner: Fast, reliable device repair since 2012. We fix Apple, Samsung, LG, and all major smartphones,…read moretablets, and computers. Same-day service with a lifetime warranty and lowest-price guarantee.

When I signed up for cellular service the employee also added digital talk and text. I did not…read moreauthorize this feature nor want it. However when I transferred my cellular to a different carrier that is when I was informed that I was being billed 11.75 a month for a feature I did not authorize. I want a refund for the period I had this service that was not authorized.

From the owner: Visit the T-Mobile store in Shelby Township and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 12153 23 Mile Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

excellent customer service they got me right, helped me even more than the tmobile experience storeread more

This place is AWFUL!! Do not go to this location!! The customer service is HORRIBLE! I'm talking on…read morethe phone and explaining to the kid on the other line that I keep getting charged AFTER I switched carriers.. and he tells me there is nothing he can do about it and it's not his problem, THEN? Hangs up in my face! EXCUSE ME?? THEN I PROCEED TO GO TO THE STORE, and it's a bunch of kids hanging around and not helping any of the customers in store, including me. They were rude with attitudes. Don't waist your time here!

WARNING ..."New" owners NOT honoring services and warranties purchased at the location 2 months ago.read more

In thinking of a new phone I was very fearful of losing all the contacts, voicemails and apps put…read moreinto it for the last 6 years.... Within 30 minutes all were transferred from my old phone to the new one. Ramiz is the best!

Chris was great very helpful and a pleasure to work with. Would definitely recommend Chris or the…read morestore manager Stan. Saved us some money switching for Xfinity.

Everything about service in this store is horrible. They immediately take your money and give you a…read morenumber to call to handle the problem you go in for. All the while you are in the store on hold with customer service for an issue they should handle and you hold for almost two hours and they shake their heads and say "so sorry" DO NOT USE AT&T products!!! You have been warned!

I went to upgrade my phone. Dean was very helpful and listened to what I wanted and didn't push me…read moreinto any extra programs. He helped set up my new phone transferring from my old phone and was also quick too. I thought I'd be in the story for hours like in the past at other stores. I'm very satisfied with my purchase and his help!

Great service and selection. Upgraded few phones here. No issues. Friendly and efficientread more

once I got my phone back it was dead, The screen they used will Not allow face recognition and my…read morescreen keeps glitching. They'll say they price match. they offered to fix the phone , add a screen protecto, and a warranty for $120. I called a different repair shop they quoted $70. We agreed on $70 no screen protector no warranty. never said anything about a different quality screen

I thought I had lost all of my data & I'd have to buy a new laptop. They diagnosed my issue quickly…read more& had it back to normal in no time.

We've been with these guys for a little over a year. Total pros. Very responsive and they know…read moretheir stuff. It's awesome having a direct line to someone to get your IT problems resolved. Honestly feels like their in house IT. Great people to work with. Highly recommend.

This place is awesome ever since I have had my first laptop I have been going to these guys. They…read moreare very cost efficient many times when they tell me my total I almost fall over from it being so reasonable. How many places can you say that about. They are prompt with their service, their estimates, are almost spot on. I will always take any computing problems I have to them.

Austin has amazing customer service skills. He was really patient with us in getting the buy one…read moreget one iPhone XR. He even gave us an awesome deal on the case and glass screens. My sister has a habit of breaking her screen, so a glass screen protector is a must. Austin sat with us and explained all costs and how to set up the new phones. The whole process was smooth and easy. They even charge $50 if you get insurace and you break your screen. My sister typically pays $140 through apple. Fuwad and Austin are super friendly which makes the process less stressful. We will definetely come back for future phone upgrades and any issues!

I upgraded my phone using my Next up plan. Without consulting me, the person who helped me changed…read moremy service plan resulting in my losing free HBOMAX which was included in the plan. It was the only reason that I had upgraded to that plan to begin with. Add to that I just got my first bill and it was $275.00!! (Double what it had been) as apparently I was charged for both service plans at the same time. Not really too happy at the moment. I called ATT and they fixed the billing issue, but I am unable to get the HBOMAX back without paying nearly $20 a month. Grrrrrr! Make sure you are VERY specific when you come here for purchase or upgrade.