Reps try their best but management is apathetic and rude. Andrew was as helpful as he could be, and…read moreis the only reason this is not a one star review. That said, the two managers on staff ignore customers, are dismissive of problems, seem as frustrated with Verizon as I am, and are not useful or helpful. Thank you Andrew for trying your best and I am sorry to see you report to such rude and uninterested managers. Updating from two stars to four stars to reflect a very positive experience with Christian, Senior Manager. Finally! Some competency from leadership at this store. Christian is fantastic and took my problem into his own hands to solve it on my behalf, rather than outsourcing work to me like the other two "managers" I interacted with. I would suggest frankly exclusively going when Christian is working as the store appears to be a very different experience.

So rude. Asked me unclear questions and then acted like I was dumbass when I was confused…read more Sarcastic workers. You need to fire your current employees because wtf. I've had bad experiences with multiple workers there.

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

worst service ever, Quality of TV is terrible. They shut me off for $10.00. Paid over phone and…read morethey miss charged me. I'd rather go without service then use them. customer service is not in their vocabulary.

My phone was completely locked down. I called AT&T for help they were extremely rude. I raced on…read moremy lunch hour to the Apple store at the Burlington Mall. I wondered in with no appointment just frustration that I could even do a reset. There was a lovely lady that quickly asked if I needed any help. Her name was Deb and had just started at the store 3 days ago. In a minute she had my iPhone up and running. She took all the stress I was experiencing and relieved it in no time. I would highly recommend Deb as she was extremely attentive, understanding, kind and such an unexpected pleasant experience. The store should be grateful to have such a beautiful, special lady. A true asset. She was my angel today! Maria

I want to be clear that this review has nothing to do with the Apple Store or the team there. They…read morewere very courteous and professional and if this review was on their team, I would provide 5 stars and encourage consumers to continue to shop at this location if they want to work with Apple. This review is about Apple as a company. I've been a loyal Apple customer for over 15 years, across multiple devices and services. Recently, my 7-year-old child made several subscription purchases on my account in excess of $500. Apple denied a refund, strictly citing terms and conditions. While I understand that I am responsible for managing my child's access, and I have since addressed that, I find Apple's refusal to show any flexibility in this situation unacceptable, especially given the age of the child and my long-standing loyalty as a customer. This experience has seriously damaged my trust in Apple. As a result, I will be pursuing alternative companies and services and significantly reducing, if not completely ending my use of Apple products moving forward. Very disappointing from a company that claims to prioritize the customer experience.

I've visited T-Mobile in Alewife a bunch of times over the last few years. In every case, the staff…read moreI spoke with understood what I needed and helped me with my request. Most recently, I came in with an elderly relative a couple of times and received great service from Cyprian and from Savannah. They provided what we requested, explained what was possible with patience, and answered questions accurately and courteously. They made us feel welcome and relaxed, and of course satisfied with their help. In the past I've come in and even when the store was crowded, I was seen when it was my turn and received good, knowledgeable service. The people I've encountered at T-Mobile Alewife are pros and know what they are doing, and are very pleasant to deal with.

They walked around us. Never asked if we needed help. There are no obvious desk help or wait in…read moreline signs. One of them seem to have an attitude. We literally stood patiently until we left.

Fast, honest and fairly priced. Fixed my iPad in less time that was quoted. I would go back next…read moretime I have a need.

Hurray for Davis Tech Repair -- I dropped my Pixel phone this afternoon just before a big trip. I…read moresearched online and called, turns out Halil was able to replace the glass right away. Total elapsed time from broken to fixed = 2 hrs! Also helped with the fingerprint thingy and a glass screen protector for next time. Great service at a fair price, thank you!

iPad took an unfortunate tumble and the screen cracked on the bottom... Went to Fix 'N Repair's…read morewebsite and reached out for a quote. The process was super easy; complete the form by selecting the repair option (more on that to come), what device you have, what is wrong with it, your contact information, and how you'd like to be contacted. The repair options are to either visit the store or a come-to-you service which is unique, convenient, and a great option that sets them apart from other companies. And the at your door service does not have any hidden or extra fees! They are very responsive and quick to get in touch once you submit the form. I reached out during business hours and got a response immediately! I really liked that they asked how to contact - via call, text, or email. I needed my iPad, 9th gen fixed. It was quoted at $119 (+tax). I opted for the come to you service. It said online they have a van and do the repairs that way, however they reached out to see if I was okay with a pick up/drop off instead. That made no difference to me. They were very communicative throughout the process. It was very easy to schedule an appointment and I was able to have them complete repairs the next day! They did a great job with the repair - it looks brand new and you can't tell that there was an accident in the first place! They also asked if I wanted to add a screen protector which I appreciated as I would prefer not to break my screen again. They charged $20 for the protector and application, which I thought was reasonable and worth it for me not to have to mess with putting it on myself. Since I had a case already, I did not need one but they sell cases and accessories too. I highly recommend checking out Fix 'N Repair if you are in Wakefield or surrounding towns. Again, it was super quick and easy, great service, and a job well done!!

Nice folks and convenient. I called around to a few places and their pricing was in the middle,…read moresomeone else was $35 more and someone else was $30 less to replace a battery in an old MacBook Pro. I ended up using them since they were convenient. The part was in the next day and they had the battery replaced quickly (laptop was available for pickup in less than a couple hours).

Always happy with the service from Valentino at Boston Mobile Phone Repairs. He's prompt,…read moreprofessional and a really nice guy. And it's always quality work. Thank you Valentino!

Valentino picked up my broken Pixel 6 at my home on Friday evening (phoning on the way to let me…read moreknow that he'd be a few minutes late) and it was ready to pick up with a fixed screen and charging port by Saturday afternoon. Solid repair and great service; I'll happily come to him again the next time that I drop my phone on a rock.

Gia the store manager is a pompous and power wielding person who should be stripped of all of…read moremanagerial responsibilities ASAP. Lazy and unwilling to help a customer with a billing issue because she doesn't "want the hit to her stores profits." Her employee even said a Firstnet customer is not supposed to have activation fees. Selfish and not a company player. Go elsewhere. the store might be beautiful, but the staff is incompetent and doesn't care. When I told the sales associate I was going to be writing this review he laughed and said whatever our reviews are terrible anyway. They have got to be kidding me..... Should they just show people a map to Verizon or T-Mobile if this is what they consider "SERVICE."

I've been there a few times, and received very great service from Minh!…read more The last time there, I asked a billing communications question to a young person with black curly hair, and colored contacts. He had an incredible attitude problem, and talked down to me, and just told me to contact customer service. His next response was "I don't have a magic button that can fix that." When I told him I didn't understand he finally said, that they are just salespeople, and can't fix anything related to the billing communications (which a bunch of BS because other AT&T stores have helped me with more than just sales questions). The person should be fired for that attitude.

Came in to add a line for my apple watch. Received a $200 bill today which I had to spend an hour…read moreon the phone trying to reverse. Apparently they added an extra line and other services at the store and then tried to reverse it one time. Will see if it gets resolved but please avoid this store. I plan to post a review on google as well.

service was great, was told I would have my phone shipped the day after i ordered it. Came 3 weeks…read morelater. Employee lied to me multiple times saying it was shipped when us wasn't .

From start to finish there service,& patients were excellent working on a budget they were able to…read moregive me a great package..def.recomend these guys..

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Waltham, MA. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.