I just found out that one of my favorite stores is closing by May 3rd, and I'm honestly pretty…read morebummed about it. I've shopped there for years, and it's always been one of those reliable spots where I could find exactly what I needed

This location is closed. I had to go to the next one up in Yonkers. Of course I wanted to get a…read morereplacement case for my phone.

Owning up to mistakes is not easy to do for this business. The Wireless Technician left a blue film…read morebehind my replacement screen. When I visited the following day I was told it may be a settings issue. I went to another Tech. local to me in Bronxville, NY and was shocked to find that I was not the owner of an OLED screen; I ended up with a lower quality screen(even though I paid full price for an OLED screen) and could tell the difference when the sunlight hit it. The second Wireless Tech confirmed my suspicions. I would suggest that you view the packing that the Wireless Technician is using to replace parts on your device. When I asked for a full refund I was denied and was presented with a counter offer; a lifetime warranty. I ended up receiving a partial refund instead. Great service, until they're called out on mistakes.

Thank you Pat and Eddie. I am very impressed by your troubleshooting and repair services. In the…read moreend my phone was not repairable and you delivered to me a used phone which looks brand new at an affordable price. I am so greatful to both of you. I highly recommend Wireless World!!!

Excellent old school electronic repair shop. Rebuilt my 1665 harmony amp with precision and speed…read moreat a fair price. If you're looking for a great amp repair shop, stereo repair, DJ repair or any type of electronics this is your spot.

This morning, I went to pick up a TV after receiving a notification that it was ready for pickup…read more When I arrived at the store, I gave the associate my customer ID number, and she assured me she would retrieve my order. Unfortunately, the TV couldn't be located, and I ended up waiting... and waiting. After 25 minutes, I was still standing there with no update on an item that was supposedly ready. I'm a patient person, but at that point, I felt it was more than reasonable to ask for a manager. I spoke with Gracie, and while I made it clear that it wasn't the cashier's fault, something clearly went wrong behind the scenes for a "ready for pickup" order to cause such a delay. I'm not sure what the holdup was, but I found the situation unprofessional and disappointing. Customer service is what keeps a business running, and when it's lacking, it leaves a lasting impression. At this point, I'm uncertain if I'll shop at this Best Buy location again. Just sharing my honest experience -- best of luck to anyone else planning to pick up from here.

AVOID - HOLDING $4,591.64 FOR 108+ DAYS…read more Best Buy Mount Vernon took my CASH and has refused to return my money for over 100 days. TIMELINE: - 7/25/25: Returned $4,814.53 (paid cash). Got $222.89 back, owed $4,591.64 via "mailed checks" - Best Buy Policy: 10 business days for checks - TODAY: 108+ days later - NO CHECKS, NO MONEY - 1,000% OVER their own policy THE RUNAROUND: - 6+ customer service contacts - scripted responses, zero help - 10/31/25 8:28 PM: Store manager promised email "in 2 days" - 10 days later: NO EMAIL, no resolution - Can't get: check numbers, amounts, dates, tracking, or ANY accountability DISABILITY DISCRIMINATION (ADA VIOLATION): I'm wheelchair-bound. Best Buy agents: - Refused remote assistance - Told me to "send a friend or family member" instead - Made me travel to store repeatedly despite mobility limitations THE IMPACT: - Late on rent (missing $4,591.64) - Business shut down (can't afford phone) - Delayed medical care - 108+ days of financial hardship WHAT BEST BUY VIOLATED: Their own 10-day refund policy Federal consumer protection laws ADA disability requirements Made false promises (manager's email never sent) This isn't customer service failure - it's theft by delay. They took my cash, won't prove they sent checks, refuse to help disabled customer. CASE ID: 362871333 MEMBER ID: (My Best Buy Plus member treated like garbage) BBB complaint filed. Federal complaints in process. DO NOT PAY CASH FOR RETURNS OVER $800 AT THIS STORE. You trust a company that takes your cash then makes you beg for 100+ days? AVOID BEST BUY MOUNT VERNON #471.

Amazing service and expert advice! Robert was incredibly knowledgeable and helpful. He guided me…read morethrough all my options, gave me excellent advice, and helped me confidently decide on a 100" panel. I couldn't be happier with the experience. Highly recommend this place for anyone looking for expert assistance. Shipping across the country was not a problem as I'm on the other coast and they provided me with detailed tracking information and used a great carrier. I'll be calling Value Electronics for all my future AV purchases and already recommended them to a good client of mine who is looking to build a theater room in his new home.

TOTALLY IGNORED! I spoke to Robert the owner on the phone, he is really nice and friendly. He said…read morehe would be there later that afternoon but wasn't when my wife & I went over. His wife Wendy brought us across the street to see an LG projector and screen. She seemed a bit reluctant to take us at first, but opened up after awhile. Robert emailed me with a proposal that night, of which I didn't need a cabinet at all (don't know why that was included). Seemed fair! But my cousin that night got me a great deal (50% off!) on the projector through a website through his job once I knew I liked it earlier that day at Value. So I emailed Robert back to say I won't be purchasing the projector from him based on the insane deal my cousin got me. BUT I would still like to purchase the 110" screen, an entire audio system AND to install and calibrate it all! I emailed him TWICE with no answer, called THREE times with no answer and even left a voicemail with no return call. I am really surprised because they have a beautiful shop, very friendly no pressure sales approach BUT they don't care for my business at all. I was about to spend roughly $7,500 on the above mentioned equipment and services but maybe they were mad that I didn't want to buy the projector from them so they didn't return my calls out of spite and blew $7,500 in other sales? I still had to see the screen and discuss the services they can offer me and possible audio equipment? I don't know why, but I am so disappointed I was totally ignored after a nice visit with my wife with great conversation as well! Good good people, but either spiteful or don't care for smaller sized sales. Regardless, i waited 3 days for someone from Value to get back to me after so many attempts on my part but gave up and I just spent over $7,500 on those items at a Long Island big box store today. I will continue to watch Robert's great YouTube videos as he is a pleasure to watch his love for a/v as I do!

Bought all my appliances there the past 25 years ! Great place to buy appliances! Need a new oven,…read moreso I'll be there soon!!

We just bought a gas range from Tripodi's Electric to replace a 25+ year-old range. From the point…read moreof sale up through the delivery and installation, every person we interacted with was friendly, knowledgeable, responsive, and accommodating. Given the age of our old range, we needed plumbing work done on our gas line before the range could be installed. Mark from the show room was extremely flexible with us as we worked to schedule the plumber's visit before scheduling the delivery/installation. I would highly recommend this store to anyone in need of household appliances. Large appliances are a headache to shop for, and this team made sure to ease the stress with their service.

Good selection of computer parts and accessories. I only usually come here if I need specific…read morecomputer accessories. They have TVs and other stuff, but I dont really know if its good pricing. For bigger and more expensive items, i would compare pricing as sometimes they are more expensive here. They have knowledgable staff that can help, for example if you are trying to build your own computer or some other kind of project. Its nice to have a place like this where you can physically browse and see they stuff, i dont like buying online to try and then end up returning stuff.

I sent this store my xbox so one of there geeks could fix it. My geek who trained his whole life to…read morefix things couldn't do shit about my xbox. Took it apart just to put it back together than told me he didn't have the tools to fix it, Well then go fucking get them squid. this place blows and will definitely not be going back. The fucking geek that gave me my Xbox back was disrespectful as shit too