Telcom has been my internet provider for over six years. The downtime I have experenced in that…read moretime has been minimal, but when it does happen, their response has always been exemplary. Their crews sometimes have had to work throughout the day and night to restore service, and all the while, customers are kept informed of their progress, along with an estimate of completion. Their customer service representatives are professional, kind, and helpful. I could not ask for a better company with which to do business. Judy Harrison

the lady that answered the phone was so freaking rude and there's constantly outages.read more

They only want to sell to you but they couldn't seem to help me with any problems i was havingread more

I went there after my daughter told me about a promotion they were having and had the best…read moreexperience. My husband and I returned the next day and asked for the same rep, Lydia--she really is the best. We had a couple of hiccups and could only get one phone processed that night, so I brought my trade-in back the next day, thinking it was all taken care of, but it wasn't. I called Lydia again a few days later, and she personally resolved all the issues I was having and answered every question I had. She treated me with respect and kindness that I'll never forget. We've been Verizon customers for well over 20 years, and because of her, we'll continue to be part of the Verizon family.

Brand new place! When other Verizon stores are busy you might be able to skip the line by coming…read morehere, at least until everyone else catches on. This whole complex is a great addition to the Norfolk Premium Outlets area, growing quickly. Check-in kiosks are at the front door. An associate then calls you to a desk at the back. I like this setup better than the counter-style service at older stores. The associates were friendly and helpful when I was there. If you have to wait (I didn't) they have a "genius bar" like counter where you can sit or a wall of new phones you can oogle. Like I said, brand new so everything is super clean and functional. Although I would have appreciated a couch or a softer place to sit. Parking isn't really an issue although there's a popular pizza place next door. However getting in and out of the lot can sometimes be a pain. I suggest avoiding the packed driveway by Chik-Fil-A and going a little farther to the easy, empty driveway at the Burger IM end of the lot (farther from the stoplight).

Alec is AWESOME!!! I have never been into a phone store where they don't try and haggle you into…read morespending more money than you need to. He was very straight to the point and offered me the best deals to save the most money. He was more than helpful! He was also VERY fast with setting up my new phone, I was in and out. Thank you so much Alec, I will only go to this verizon from here on out!!

DISH is moving more and more channels to streaming services. We decided to cut the plug. When…read moretrying to cancel service, my wife was told, we had multiple credits on our account. Funny, these credits never appeared on a billing statement. She was also told she could lower our bill from $160 a month to $120 a month for the same service. Why weren't we proactively informed of these 'credits' and the offer of a lower price. What douchebags these people are. And now, they offer cellular service. In my world, you take care of your faithful customers first. This man and his wife should be shunned. No, I am not Amish, but it seems appropriate here. I feel sorry for others who don't have strong streaming services. Our deal with Verizon will save us about $200/month. If you can, dump Dish. They are definitely not on your side. As a final kicker, they will charge us $25 for a shipping box to get their equipment back. And, no, we cannot use the account credits to offset those charges. DISH SUCKS.

Horrible customer service. Incompetent chat reps and techs…read more. Via Satellite doing business as Dish Network out of Front Royal VA is a major culprit. First technician to my house was so stoned he could hardly function. The last one arrived with his butt crack showing, left his trash at my house and complained that the 'lady down the street' gave him a bad review! I thought the service follow up interviews were confidential!! Service where I lived before was excellent. This area contractor has left me completely disillusioned with DISH and highly regretting my unbreakable contract!

ive been going back and forth between verizon customer service and tech help for multiple days and…read moreive had to go into the store to get help after online customer service couldn't come up with a clear solution. Thank you ashlee and katelynn for your help!

This store is filled up by unhelpful staff. They sure do take up a lot of space and they are not…read morehelpful. I felt like I was employed by the staff there I did not get answers to my questions and I was told to come up with solutions. I came to the corporate location for help and I was talked to like I was stupid and like I worked there and had done something wrong. No help. Will probably cancel Verizon services after today's visit. Totally terrible service.

Severely understaffed. We came in to cancel an account for a deceased family member, and it took…read morethe better part of an hour for the customer reps to get to us. It very much felt like they only cared about the customers that were there to OPEN accounts, and could not care less about those there to CLOSE.

I was promised 3 months free for switching to Verizon. LIES!!! I've gotten 2 bills since then…read more Since I want to cancel service, no one wants to uphold their end of the deal and assist me in making things right.

I've been a loyal Best Buy customer for years so this experience was extremely disappointing…read more I purchased a dishwasher, and the installation was handled by a subcontractor (Tried and Tested, LLC). What followed was a complete breakdown in professionalism and execution: - The technician marked the job "complete" without ever showing up - My tenants took off work and waited all day - The technician arrived nearly 8 hours late - Unprofessional behavior occurred in front of a child - The installation was done incorrectly, causing a water leak and property damage Despite requesting a different technician, the same subcontractor was sent again. The situation got worse when a replacement dishwasher was scheduled without my request. During that visit, the technician dropped the new unit and installed a damaged dishwasher with a loud, faulty motor. At that point, I had to hire my own contractor out-of-pocket to remove, return, and replace the unit properly. This cost me time, money, and unnecessary stress. The lack of oversight of subcontractors is a serious concern. If you purchase appliances from Best Buy, I strongly recommend confirming who will perform the installation. This experience fell far below expectations.

Customer service is lackluster at best…read more Had an appointment and showed up to be told I wasn't in the system and other customers were waiting. Fine--things happen, so I made another appointment. Showed up early the second time. The auto tech, Doug, rolled in right at 10a (my appointment time), had to get himself situated, then immediately "reminded" me it's a drop-off and he'll get to it when he gets to it. Meanwhile, my confirmations clearly state a 10a appointment and that the warranty service should take about an hour. The actual fix? 10-15 minutes for a known issue with the radio/vehicle combo. I asked for a manager. Brittany Austin came over and while she was professional, it felt very staged--like managing a dissatisfied customer vs actually addressing the issue. Doug's dismissive approach was never really acknowledged, which was the main problem. At the end of the day, all of the back and forth could've been handled differently and with a lot more respect for a paying customer's time. This radio was purchased here and this is now my 4th visit back. One would think... but apparently that's too much to expect. And they get paychecks. Smh. 0 stars