They only want to sell to you but they couldn't seem to help me with any problems i was havingread more

First I would like to say that this is my first yelp review eve, I have never felt as strongly as…read morethis dang wifi-- and I used to love our fios internet to the point of where I would recommend it to everyone. HOWEVER. My husband and I recently moved and were told that our old router was "no longer compatible" which was false per research after the fact because it is still infact usable. Not only did the installation guy upsell us to a shittier router that functions off of 5G cell network (the gigabit plan which is terrible because it can get bogged down with any network crowding in the area and is also their lowest speed plan) but he also up sold us to a new router we didn't need and an extender which we also didn't need for our RESIDENTIAL house!! Of course we were in the middle of moving -- quite literally still had the movers putting boxes in our new house; so he took advantage of us. Our old plan and old router worked like a champ with no issues only needing a quick reset like maybe once a year. Now however we have had the new network plan and router with nothing but lagging issues, device incompatibility (yeah. Thanks consumer America) requiring jailbreaks or buying new products, and a friggin price increase by almost $35! Absolutely absurd! I would not trust a THING any of their service people tell you. Do your research online with your current router or if you want to buy after market for cheaper before hand. 0/10 we will be switching providers ASAP.

Brand new place! When other Verizon stores are busy you might be able to skip the line by coming…read morehere, at least until everyone else catches on. This whole complex is a great addition to the Norfolk Premium Outlets area, growing quickly. Check-in kiosks are at the front door. An associate then calls you to a desk at the back. I like this setup better than the counter-style service at older stores. The associates were friendly and helpful when I was there. If you have to wait (I didn't) they have a "genius bar" like counter where you can sit or a wall of new phones you can oogle. Like I said, brand new so everything is super clean and functional. Although I would have appreciated a couch or a softer place to sit. Parking isn't really an issue although there's a popular pizza place next door. However getting in and out of the lot can sometimes be a pain. I suggest avoiding the packed driveway by Chik-Fil-A and going a little farther to the easy, empty driveway at the Burger IM end of the lot (farther from the stoplight).

Alec is AWESOME!!! I have never been into a phone store where they don't try and haggle you into…read morespending more money than you need to. He was very straight to the point and offered me the best deals to save the most money. He was more than helpful! He was also VERY fast with setting up my new phone, I was in and out. Thank you so much Alec, I will only go to this verizon from here on out!!

DISH is moving more and more channels to streaming services. We decided to cut the plug. When…read moretrying to cancel service, my wife was told, we had multiple credits on our account. Funny, these credits never appeared on a billing statement. She was also told she could lower our bill from $160 a month to $120 a month for the same service. Why weren't we proactively informed of these 'credits' and the offer of a lower price. What douchebags these people are. And now, they offer cellular service. In my world, you take care of your faithful customers first. This man and his wife should be shunned. No, I am not Amish, but it seems appropriate here. I feel sorry for others who don't have strong streaming services. Our deal with Verizon will save us about $200/month. If you can, dump Dish. They are definitely not on your side. As a final kicker, they will charge us $25 for a shipping box to get their equipment back. And, no, we cannot use the account credits to offset those charges. DISH SUCKS.

Horrible customer service. Incompetent chat reps and techs…read more. Via Satellite doing business as Dish Network out of Front Royal VA is a major culprit. First technician to my house was so stoned he could hardly function. The last one arrived with his butt crack showing, left his trash at my house and complained that the 'lady down the street' gave him a bad review! I thought the service follow up interviews were confidential!! Service where I lived before was excellent. This area contractor has left me completely disillusioned with DISH and highly regretting my unbreakable contract!

ive been going back and forth between verizon customer service and tech help for multiple days and…read moreive had to go into the store to get help after online customer service couldn't come up with a clear solution. Thank you ashlee and katelynn for your help!

Honestly this was awful , never in my life have I been treated like I was a body taking up space …read more I went there due to my SIM card giving me an error and the manager Dwaine or Dwight asked my name why I was there told him the issue and stated I tired everything to see if I could get it myself . He hadn't even held my phone or pulled up my account. Saw the smallest crack next to my camera and said it was water damage from the humidity outside. Bo sure how you can diagnose an issue based off of that. Had that crack for MONTHS no issues. I do have an account and I am on a family plan and let him know once he had asked and he said I couldn't get helped due to the account holder not being there with me . Wasn't getting a new phone , or a new service just wanted someone to tell me what the issue was with my phone. He said I could not get help and I needed to contact my family and it made me feel so frustrated and so upset and ended up coming back and was very nicely helped by Hannah who treated me so much better and actually looked at my phone and was able to verify my account and everything and was so sweet! ended up NOT BEING water damage and it was my phone transitioning to an ESIM. Yall need more people like Hannah. That manager needs to be reviewed i get we have bad days but that was so disrespectful and disappointing.