Absolute worst customer service I have ever received. DAVID GOMEZ convinced me that it was mandatory to purchase one hundred dollars worth of accessories in order to purchase the iPhone 6. After doing so and then calling Verizon customer service line, they told me that this was not the case. Not only did he take advantage of me, but he was completely condescending. For every single question I had, he would laugh and shake his head as if it were a dumb question and as if he were annoyed that I was wasting his time. While I do not have any ill feelings towards Verizon as a carrier, I would NOT recommend going to this store, as the representatives will only try to upsell you for their own commission or financial benefit read more

Went into this location because it's next to Trader Joe's where I normally shop. I wanted to know if any credit would be given for my current phone if I bought a new one. I received a text message stating it would be approximately a 5 minute wait since there was only one person in front of me. No prob. Right? Wrong! I waited over 5 minutes and left when 5 of the reps were talking amongst each other including the manager who checked me in. Even as I walked out the door, no one tried to stop and help me. No wonder the store was empty. Poor customer service. I'll give Apple my business. read more

Seriously, the absolute worst customer service I have experienced at any phone carrier. I went in to cancel one of the 5 phone lines on my account, and trade in my iPhone 6 Plus & buy a jet pack. Natasha was the associate who helped me. Super nice girl but doesn't have a clue what she's doing. She ran my card 2 when paying off the balance on my account in order to apply the credit from my phone to the account. First payment, she reversed. Second payment, she applied to another account and I literally just had a customer service rep find the payment. Thank God I kept the receipt! Anywho- her manager, the supposed "solutions manager", Timothy, did Z E R O to help as well. He promised to help find the payment I made but I needed to contact customer service so that it didn't look like he was doing "favors" when reversing the payment. Then when I called him, like he asked me to do after speaking to customer service, he asked me to call ANOTHER manager! Hey man, I just wanted the money I paid to be applied to my account! On top of that, the money from the trade in wasn't going to be applied to my account right away, but rather next month! WTH! This whole place was just a WASTE OF TIME! The manager & Natasha have ZERO customer service. They promise you the world & then screw up & do NOTHING TO HELP! If you can avoid coming to this store, please do and save yourself the headache! I'd give my experience here zero stars if I was able to. read more

I'm surprised at all the bad reviews since I had a great experience and always do. Today the manager, Oscar helped me and he was awesome! I was having a problem with my iphone and he sent for a replacement immediately plus he waived the next day by 8am delivery fee. read more

Sergio is a condescending jerk. I literally walked out after he wouldn't stop trying to hard sell me on all the "special" offers.

THIS IS THE WORST VERIZON STORE WITH THE WORST CUSTOMER SERVICE!!!!! Our sales associate RACHEL was so rude I was just disgusted with this whole place! If you didn't buy what she was selling..she would ROLL HER EYES right in front of our faces! She would shove all their products at us and kept on insisting that we needed them all and would NOT take no for an answer! I WOULD NEVER GO BACK THERE AGAIN!!!! NEVER!!! read more

I'm actually pretty pissed! I got my bill today $156 for one line! (Includes $34 for the iPhone payment plan) that's not my concern! It's the cost of the data plan!!!! I came in here late Oct! (Can't remember my sales rep name) but when I signed up he stated my bill would be around $109 a month and mentioned that the first bill is usually a little higher because of the activation fee! Yes, nov-dec was higher $133. So I paid and didn't complain! Well guess what, did some research and come to find out he quoted me pricing with the smallest amount of G's!!! (We spoke about 12G's and he stated it would be around $109!!!!! I called customer service and recommendation is to go back to the store I purchased from. I'm a 100% sure that a store manager won't be able to do anything because I'm already pass my 30 day exchange and in a contract! I'm on vacation right now, but when I get back I will be in this store to speak to the store manager and get the sales rep name and post the $hit out of my shady experience! I will post everywhere possible so this does not happen to anyone again! What pisses me off the most, we went through pricing together, so wtf happened between that day and today!! From $109 to $156!!!!! It's called a shady salesman!!! Verizon has a bad rep in my book now and with that store that was busted for stealing socials sec! I'm actually bummed because the coverage is great, everything else not so much!!!! I'm not a fan of Verizon anymore! Verizon big wigs, it's time for you to step up! Theres quiet a few reviews out there saying the same thing!!!! Lying salesmen!!!!!! read more

Walked in to change my plan and possibly get a new phone. We were given David to work with us. After speaking to him for less than 5 minutes I felt like we had been transported to a used car dealer. I wanted to save money on my plan but this rep wouldn't give me any concrete information. He kept changing the price and it looked like he was pulling the prices out of thin air. He also kept trying to sell me a tablet I didn't need or want. He was informed of this several times but kept insisting my best price would be if I bought the tablet. I had been in the store earlier in the week and they quoted me a service price that was over $70 dollars less that David. When we walked out I was ready to switch to a different carrier. Absolutely HORRIBLE customer service. read more

Horrible customer service . Tried to "help" me by giving me a $10 discount on an early termination fee that I was slime-balled into purchasing . Every single device they try to add on to your bill is complete nonsense and a waste of money . These employees will try to make it seem as if you need these things in your life . Robert Torres is the king of a smooth talking salesman, watch out for that ass hole and don't take any of his bullshit . His manager Patty is also completely incompetent and does nothing for her customers . Verizon is a terrible company that only cares about smooth talking you into every two year contract possible ... I even went all the way up to corporate and Bonnie the regional customer service representative had nothing to say to me !!! I will be taking my business elsewhere as soon as my ridiculous two year contract is up with these three unnecessary devices. read more

everyone here is great except this guy named sergio no help at all went in to get my upgrade on my samsung phone but he was no help at all very lame guy ended up going to the other verizon store in brea and got my upgrade and also bought my sister another phone sergio needs to go work in a warehouse asap horrible customer service! read more

I been a Verizon customer for over 20 years and love everything about Verizon until I had to return an item to the Verizon store in Brea. The associate gave me a hard time and poor attitude about returning the item. Kept asking me questions. Verizon needs to train their associates to keep quiet and except the return with a smile. Poor associate training and customer experience. read more

I do not recommend anyone to get upgrade from this location or to ask question. They have a very rude staff and horrible customer service. I just bought an iPhone 7 from them and specifically gave them the address it needs to be sent to and they messed that up and sent it somewhere else and now they say they can't do anything about it. All I got was a sorry from them. Now I have to drive 30 miles and try to figure out which FedEx is holding the phone. Hope this helps read more

I came today because my car charger was no longer charging my phone, and it was well within the 1 year warranty. If I was out of warranty, I had no issue paying for a new one. I specifically buy them from the verizon store for this reason. I come in and check in with DORA, who proceeds to give me an attitude saying that the chords damaged. The "damage" was a manufacturing defect where the tubing came loose. I explained to her I noticed the exposure intiailly and it didn't effect the charge, so there wasn't a need to bring it in. She proceeded to walk away from me and mumbled back at me "well, you should have brought it back then, not now." She went to ask her manager if they'd replace it. Normally stuff like this doesn't bother me, but I even asked the associate the register if her comment was rude. He agreed, apologized and said he's certain they'll replace it. DORA comes back with a new charger and tells me she's replacing it this time, as an exception. Exception to what? The thing is under warranty! Like I said, if it was a legitimate issue, I'm buying a new one. Why the attitude? I didn't make it an issue, so why did you take it upon yourself to create one? Don't work in customer service if you don't like helping people. read more

Horrible customer service. Sign in system is a mess, the manager should really do a better job training their employees to provide better customer service and be efficient. read more

I was shopping in the mall yesterday with my daughter (8 yrs) and ate at California Pizza Kitchen first which connects to the mall from upstairs by Macys. I had forgotten at the time where California Pizza kitchen connects to the mall. So I asked the girl (Cynthia) at Verizon where California Pizza Kitchen connects inside. She rudely tells me I have to go outside. I nicely said no we ate there earlier I know we were inside the mall. Again in a very rude tone shes said you have to go outside Its outside the mall!! Not willing to deal with her nasty attitude I start to walk away she yells in a sarcastic tone "have a nice day"..... Do you think I will after being treated this way?? Do you think I will shop there after being treated this way? I just needed help! that's very bad customer service read more

It is because of this store that I've disconnected my verizon service after being a customer for over 6 years. The people working in this store are rude and mean. Don't know what kinda training they get. I went to upgrade my phone ( 2 year upgrade ) and the girl I talked to was rude beyond belief. They think the customer are just stupid and can be tricked into buying anything. Whatever, this is gonna suck for me a bit, because verizon has the best service in my area. But I'd rather work around the service issues than pay another penny to an organization that encourages such rude behavior. read more

This has to be one of the worst stores to get help with your phone. I went in to take advantage of the New Every 2 Year deal and the sales guy (Jesus) asked me what phone I had thought about getting. When I told him an I-Phone or a Droid, he pointed to their location and told me to come find him when I was ready. After 5 minutes at looking at the phones I walked out, he was watching me leave like there goes me commission. Avoid this store at all cost. read more

They are more interested in moving phones than giving a customer service. Get u a phone and blow u out the door . Manager was just watching this happen , congratulating sales person with phones out the door . read more

Just received my bill for the new iPhone upgrade I received, total bait and switch store. I should have read these reviews prior to walking in. I heard the rumors about Verizon, but thinking I had everything mapped out, every question written down, discussed in detail the out come of my bill after this transaction, I felt good leaving there...she gave me a fair price for what I purchased. Until I get the bill with all the additional fees she forgot to disclose and charged full price for the phone. Started a 360 investigation with Customer Service over the phone. When Customer Service called the store to speak with the rep the rep said she told me a military discount would offset some of the fees...I am not in the military! Pretty sure I would not have thought that a good option for my case. I thought I was a good salesperson, but Lynn certainly sold me a big bag of BS and then just lied to her own internal CS person as well. Making a living lying and being unethical will only get you to the next cell company, you already told me AT&T wasn't a fit for you as your previous employer. read more

Walked into the store needing help with an issue with my Ipad with Verizon data. It seems the SIM card will be burned each time to stop your data plan. I had called the customer service line regarding the issue and was told to go to any Verizon store, they will swap the SIM card free of charge. Once I got into the store they spent more time arguing with me about how they cant just put in a new SIM card without assigning it to a number. To do that I would need to sign up on a contract plan. I tried to explain that the Ipad data is a Pre-Paid plan not a contract plan. They continued to refuse to issue the SIM. After about 30 minute of arguing with them and refusing to go on a contract plan with a $35 activation fee I walked out compleatly frustrated. When I go home I called cutomer service again and they were shocked that the store did not know anything about an issue that has existed with ipads for 8 months. I will never go back to this store. read more

I usually don't give a Verizon Wireless store such a great review, but the Brea location was an exception because of the manager Dion Garcia. I was completely impressed with his professionalism, patience, and understanding while my mom and I were at the store for help. I would completely recommend Dion Garcia, who works weekdays. He really excelled at customer service and deserves to be a manager. Here are some details about the visit: My mom and dad recently bought I-Phones and switched to Verizon Wireless from Sprint. They were completely overwhelmed with the new technology and had a lot of problems with the phones. My dad's phone was a "lemon" and had to be replaced. My mom accidentally killed her phone and needed a replacement. She had horrible service with the insurance company Asurian who handles insurance claims for Verizon. We went to my local Verizon store and happened to be helped by Dion Garcia. He was able to switch out my mom's phone with a more user friendly phone that she was comfortable with instead of the I-Phone, which my brother picked out for her hoping she would learn to use it. He also replaced my dad's phone with a new I-Phone, which is what he wanted. Dion took his time with my mom and dad explaining what the process was and why. He had tremendous patience with my frustrated mom and helped alleviate some of the anxiety she was feeling by being extra nice and patient with her. As he was helping us, he was also doing his other duties as a manager, which was impressive. Like I said, he helped us with our problems and fixed our problems with patience, understanding, and professionalism. I recommend anyone and everyone to ask for Dion. Hopefully you have a great experience like we did. read more

Today was a happy day, not only because I bought a new iPad 2nd one. Because the young lady that helped me, her name is Carmen what a very nice person. She was so patience with us and not only because she new her job, but she was awesome all around. Plus she stayed helping us when it was her time to go home. Thank you Carmen R. read more

I would recommend David Carreon when looking for a retail sales representative. He was courteous, and answered each question I asked (and I had quite a few). I did not feel pressured into buying anything, and I left feeling satisfied with the purchase I did make. I appreciated the fact that he didn't push insurance, etc. David brought up all of the different options, but respected my choices. Very pleased! read more

5 stars just because i received amazing customer service. walked in on a wednesday evening. immediately assisted by Hugo. he was very friendly and helpful. came in to close an existing account and add a line to my account. he was able to do that. i also had an issue regarding renewing my monthly discount due to EDD. he informed me that i can use my boyfriend's discount for now and then switch it once i go back to work. also! he calculated our monthly payments and made sure all questions were asked prior to us leaving. thank you Hugo! read more

I love this store, have always had great customer service. I prefer this store over any other phone store all together!

If I could give this store ZERO STARS I would! Actually the Zero stars would be the greeter/person who checks you in as you come in. We went in just now and as soon as we walk in JOSE asks "number". No "Hi" or "Welcome to Verizon" just a cold, robotic question with no smile "number". Gave him the number and his robotic response was "45 minutes". Husband tried to ask a general question but his response was that we had to wait 45 minutes to talk to someone. Okay fine. Asked him if they had any phone cases for a particular model and all he could do was point to a general area. He could of at least walked us over to the section to point out the products to us. After we tried locating the items ourselves, went back to Jose and asked if they had more colors - he said we had to wait 45 minutes to talk to someone. The whole conversation we had with Jose was cold and unwelcoming. No eye contact - busy playing with his phone. Very bad customer service - actually customer service skills were non existent. We have came to this store several times and have never been treated like this. A big "ZERO" for JOSE! Someone teach him some social skills!!!! read more

Most Verizon stores have terrible customer service, which is why I only go to Jesse at this specific location. He is awesome and so helpful! He's helped me a few times in the past and I recently went to him the past weekend while I was looking to exchange my iPhone 6 for an iPhone 7. He spent nearly 3 hours with us! He was so patient and extremely helpful with giving us all of our options, explaining how the exchanges work and making sure we had all of our questions answered. Anything you need, this is your go-to guy! read more

I will never return to this store!!!!!!!!!!!! Their service is awful and have no sense of helping out long time customer like myself. I bought a screen protector for my iPhone over 2 weeks ago and the sales specialist that helped me did not email me the receipt, but according to their records they show that I did receive it. I wanted to return it and get a refund, but she basically said well you can either choose something else or keep what you already have....excuse me????? The manager had the same attitude, so I can clearly see where she got her attitude from. I have told most of my co-workers about this super bad experience at this store!!!!!!!! Thanks, but not Thanks I will take my business some where else Brea Store. read more

We visited the Verizon Brea Mall Kiosk today and received top notch customer service thanks to Frankie & Omar. Earlier that day we visited the La Habra store which was overcrowded and after waiting a long time the rude customer service representative basically told me I couldn't get upgrades right now. The Brea Boys delivered and I walked out with 2 new Samsung Galaxy 5s!!! I normally use the La Habra store but have found it difficult to get good customer service after a few visits there, so this will definitely be my go to place for Verizon! :) read more

Recieved the best service from Jorge today! Keep up the good work!! Very friendly and welcoming. I will definitely be back :)

Worst customer service. Wouldn't take my new phone and replace it with in the 14 days trial period. Don't trust this Verizon store. They wanted me to pay more my the iPhone 6 s read more

Attended workshop with help with my phone. Staff was great and friendly. Sales reps can sign you up for the workshop or on the Verizon website. Very helpful classes. read more

My fiancé and I went in for an upgrade and had the best Verizon transaction with Hugo Gonzalez. He was more than professional. Hugo answered all of our questions with great enthusiasm. I even called him on his cell phone regarding a setup question and he answered my call and addressed my concern. I just want to say thanks Hugo! read more

Awesome experience received at this store, due to their awesome employee Jawan Hughes. He was extremely helpful, patient, & courteous. He definitely deserves a promotion & a raise. A+ customer service. Thanks for setting up our iPhones. read more

They're usually very crowded but this time there was no waiting and the gentleman was able to help me with my phone right away

Robert went above and beyond in helping me get my new iPhone set up and transferred from my husband's old phone. He was kind and professional and advised me more than one way to save money both on my calling plan and on product. He's the definition of good customer service! read more

Humn...I don't usually write a review for places. But I feel I have to recognize someone who really did a good job and I had a very great experience. I went to the store to look for a single line plan from Verizon. Max was assigned to help me out with answering questions and then helping me to set up my account. He was very patient and sure knew what he was doing. He was able to answer a lot of my questions and gave me a good deal. He helped me set up my account, transferred my contacts and instructed me how to do the rest when I got home on my own. Great experience! read more

The purpose of this review is to alert future customers from experiencing the terrible service my family and I experienced last Sunday. We went into this store to upgrade our cell phones. The experience was extremely disappointing. We were lied to and completely misled by the sales associate and his manager Jeff. We were very clear on what we wanted when we went in. It was a no brainer! However, we had been to the Apple store a couple of weeks before and knew what we should ask for, including the waiver of upgrade fees and activation on our new ipad. After getting Jeff's authorization to waive these fees we paid almost $500.00 for the new phones and ipad including all the retail taxes etc... I signed the authorization so the money could be taken from our account. I asked for a receipt and was told that it would be emailed to me. I said ok and left. To my surprise, when reviewing the bills, NONE of the promised waived upgrade and activation fees were taken off. I was furious and called Verizon Customer Service and explained my problem. The associate looked up my receipts and concurred that the fees had not been waived. He asked me who helped me and sent him an email to contact me to correct the problem. He also found "optional" fees he didn't understand, nor seen before. He apologized profusely for the inconvenience and also added "we get a lot of complaints from this store often He told me I would get a call back from the manager of that store by the end of the week to correct the problem. I"m still waiting for a call back! We have been with Verizon when it was Airtouch. So our loyalty means nothing.. If you buy Apple products, go to the Apple Store, not to a retail Verizon store where commissions come before customer service. I wish I could give Brea Verizon "0" stars but there isn't such a rating yet! read more

I was very disappointed with the overall experience at this Verizon store. For starters, I made an appointment for 11:30am and when I arrived for my appointment, they had me scheduled for 6:30pm. The sales representative that greeted me seemed to have a bit of an attitude. It may have been because of my smart phone inexperience, but she was not very willing to help me with my questions. For this reason, I made a minimal purchase and will take the rest of my business elsewhere. read more

I went in today, and Rachel helped me. She was super nice, and she explained everything to me because I was really confused. Thank you!