Malay was able to help me correct a promotional issue that took me over six months of phone calls with corporate. He went above and beyond any and all expectations I could've had and is the person you need to speak with if you visit the store. Thank you so much Malay! read more

Morons working at this store. Came in 2 weeks ago and was added to my husbands account, added service and added as an authorized person on the account. Told at that time if we bring in a copy of a military dd2 number we would receive a discount. So, I'm here today with the copy of the dd2 and was told they will not accept the form from me and husband needs to be present because somehow when I was added to the account, I wasn't really added. And no, even if I call him and have him talk to them, they won't accept it. And even if I know the passcode on the account, they won't accept the form from me. WTH Verizon??? Your policies suck. read more

So I go into the store to change my plan to a lower priced plan. The guy told me I already have the lowest price plan. Guess he was hoping I didn't check on the website before I went to the store. Of course, they did have a lower priced plan, so, of course I switched. What kind of BS is Verizon trying to pull here ? Having their people try to lie ? By the way, the new lower priced plan is twice as much as T-Mobile, for the same things. My wife would lose her mind if I changed to T-Mobile, so I'll have to continue to give Verizon twice as much as I should. I'll try to get even somehow. I despise giving my money to businesses that blatantly try to deceive their customers. read more

I visited my local Verizon today to purchase a new phone (where I have purchased my last 3 phones.) Denny was AMAZING. He has helped me in the past. This man totally understands customer service! I was a Customer Service Manager for years and I found his continued exceptional service a cut above. Thank you Denny. read more

Not a franchise store and they seem to try and pass the buck down the line. ... at least with the last two people I've met face-to-face. I had a warranty issue and a contract issue. One was met with," if we don't currently sell that phone we can't do anything about it. " The other was "Call the phone number and work with customer service... we can't find any information on that. " read more

The store is being remodeled so this isn't about the store at all. I had the "pleasure" of being assisted by a gentleman named Brian. My daughter was being assisted by another Verizon employee purchasing a new phone. I saw a wireless headphone that I wanted to purchase myself. I asked Brian for help and asked if I was already being helped. I told him I wasn't but my daughter was purchasing a new phone and I was paying separately with a different transaction since I was not paying for my daughters phone. This guy rolled his eyes. Rudely asked another coworker to get the key to unlock the display. I decided to ignore his behavior since I just needed the headphones. But stupid me wanted to ask what the price difference was between another set. Clearly that was just too much customer service for Brian to handle. I said Nevermind and just paid for the headphones. He walked away and just gave me my receipt and that was it. I hope to God I get a survey for him from Verizon. But just Incase I wanted his store to know he's rude and an asshole. Please keep in mind there were two customers already being helped and 3 other employees standing around. I think his employee number is gutibr2-EGE68 read more

The reason for the one star, is because the in store customer service here sucks. I came in to pay my bill and inquire about my sons phone that has been misplaced for 3 months. I know they have the tech to track and see if data etc had been used. Welp as soon as I brought that up one guy passes me on to another guy that seemed way to happy to help (sarcastic). Lycky nobody had used his phone but as to track it they say theres no way.. ok fine, then hes trying to sell us another phone but I have insurance and once I mentioned that his tone changed. Their were other employees just standing around texting on their phone and laughing. The one guy that I was talking to kept looking over to them and smiling and not showing any interest in us, so we just walked away and I called customer service on the phone and the lady that helped was super nice and helful... Wont be coming back for a third time!!!! read more

Verizon - This store customer service is really bad - Mobile Phones Near Me - Chino, California

Terrible and unhelpful customer service. I came here to get a SIM card for an unlocked phone I purchased from another retailer. Once I said what I was looking for, all of the salesman's enthusiasm went out the window. He barely tested the SIM card, told me it wasn't working, and didn't offer any troubleshooting assistance. He convinced me that the issue was because I hadn't purchased the phone thru Verizon directly. Well, I went to another authorized Verizon store and they installed the SIM successfully and the phone works completely fine. This place seems over-staffed with under-helpful people. There are better places to go. Just google Verizon Store and literally anywhere else is better. read more

Wonderful service. I been recently there twice looking for a new phone for my mom. Both times I was helped by Gary .He is very professional, honest, never made me feel pressured to buy, he provided me with enough information for me to decide . Great customer service. Will definitely recommend this person and location. read more

Came in to return my iphone 11 pro max that was defective. I bought it from verizon.com and i guess i got a a bad one. Anyways they offered to order me a new one but was gonna take up to 3 weeks to get it cause they are sold out. So i just picked the iphone 11 They charged a restocking fee which is stupid cause its not my fault but they told me over the phone that they wouldnt charge a fee so i just called them when i got home and they waved the fee. Only bad thing about this store is that most the girls dont do anything just walk around and be texting on there phones. Thats the main reason i left 3 stars. Thanks. read more

Terrible employees who clock watch for the 8pm closure of the store. Hearing comments if you don't have an appointment after 7:30 PM you won't get any help. A glass screen and power block = $75, what a crock of s--t. When you spend $1500 on a new phone the power supply should be included. Never will be visiting this store or further yet, just canceled my Verizon account. Rather use a pay phone than have Verizon service read more

Huge shout out to Malay! We had originally tried to set up our phone plan online, then via telesales, and been given the run-around from both. As our intention was to avoid the 30min drive to the store, we were quite frustrated when we ultimately had to make the trip in person. However, Malay helped us with getting everything set up quickly and efficiently. We were in and out of the store in less than half the time we had originally wasted over the phone and computer. He was calm, patient, and incredibly professional. I would highly recommend him if you need help setting up phone service! read more

I always put off getting a new phone because the process is usually torture. My daughter and I walked into the Verizon store and Candice greeted us right away. She was so knowledgeable and helped select our phone quickly. We were in and out in less than 30 minutes, just in time for our dinner reservations. Oh she also put on the screen protector we purchased and it was perfect, no air bubbles. Highly recommend this location and asking for Candice! read more

the worst customer service ever! stay away from this store! 2 hours and still could not assist me correctly!!!!

Came to upgrade two cell phones. Didn't have an appointment but associate Marco Alfaro still accommodated us, answered our questions knowledgeably and helped us do the upgrades smoothly and professionally. In and out with upgrades in about 25 minutes. Thanks Marco! read more

changed service to food worked good for about a month then kept going down and couldn't get someone out for 5 days not happy

This store is trash . Biggest trash store ive ever been to. This manager name Randy he said this store you need to order phone from customer care and they are not there to do sales read more

Would recommend a different location, the service here seems like a hit or miss depending on who's available. The male workers seem pretty bad at their jobs. I was there for internet service and told the guy checking us in that. Instead of checking first if the equipment is available, he just checked us in and disappeared to the back room. After 90 mins, a more informed worker did a quick inventory check and told us none were available. Not the best experience but it's also annoying that there were 4 employees helping customers and 2 suddenly disappeared in the back for over and hour and never came back. read more

My most recent visit to Verizon was very pleasant. I needed an new iPhone for my wife, and I was helped by a knowledgeable employee. I was in and out of the store within 20 minutes. The service this time around was excellent! read more

Verizon - Mobile Phones Near Me - Chino, California

I came into this store after frustratingly leaving another nearby Verizon store. Upon arriving, Ryan got me checked in and let me know the estimated wait time.. while I was sitting I was able to overhear Vanessa the store Manger taking care of some customers & immediately I knew I came to the right store She was very busy assisting customers and guiding employees, but still took the time to hear my concerns & understand my frustrations. She guided Ryan through the process of getting my phone fixed & displayed such great teamwork to employees and attention to customers. Vanessa's professionalism and diligence was above 5star customer service! Definitely found my home store! highly recommend coming here, Thanks again Vanessa & Ryan! read more

Horrible. Been a customer for 13 years and got lied to when I switch more of friend over. This is not the Verizon as before. Don't switch over or stay with with Verizon wireless. Even the Verizon manager just say whatever to get you off. After paying moe than 250 per months, they still treat you like dirt. After being a loyal customer. Had been more and more disappointed with them. Please bring back the old management where they truly care. Or need switch after all thsese years. read more

This store offers no solutions to my issues. Manager just wants to use all the red tape so he does not have to do any work. I understand that they have to follow rules but you have to be able to offer solutions to your customers read more

Very bad service and they didnt get to us after waiting for one hour. They came to many other customers and they didnt even have what we were looking for read more

Bad Customer Service they are all about sales they see you go in with a cell phone for activation and they give you a hard time the Manager that is there big guy is rude and has an attitude doesn't even stand out as a Leader but a person just trying to sale and keep customers read more

I will never give this store my business again. I went in for a Early Upgrade Trade In where I Trade in my device for a newer one. Once my phone was received, they would pay off the balance of my old phone! They screwed me over and did the wrong trade in. They emailed me a gift card for what my old phone was worth. Which didn't cover the amount I still owed! So I got screwed and had to pay the rest of the amount that was not covered!!! Not only that, I went in to get my father in law the promotional phone (phone is pretty much free with a monthly credit to cover the payment). They said that they didn't have any in stock and that they will need to order one. When I asked if any other local stores had them in stock, they said all stores were in back order! The next day I went to the chino hills Verizon store, and they had a ton in stock!!! read more

We went to this Verizon store to purchase an iphone 12 and they told us that we have to order online. We asked if once we have the new phone, if we can bring it to them to transfer data from the old phone to the new phone. They told us that they couldn't do it for us. What they did instead was gave us two pieces of papers with instructions on how to do it ourselves!!! We were shocked because this is a Verizon corporate-owned store and they couldn't do it for us!!! This is unacceptable! They were not even helpful! Would not recommend this place! read more

I was debating between 3 and 4 stars. I chose 3 because of the wait. Everytime I go I wait 20 mins at the LEAST which is usually expected at a phone store but the one in eastvale is my new fav. I live about 7 mins away from the chino location but I still prefer to drive to Eastvale if I can. The costumer service here is amazing though. I've had many recent issues with my iPhone 7 (I have an 8 Plus now) but they went above and beyond to help me. I wish I could remember her name. She was skinny, I want to say short shoulder length hair? read more

3 staff members, including management, were not able to properly activate my iphone 7. This was irritating and unsettling, as it is expected that such staff should know how to handle the products they're selling, even more-so, because it is a brand new phone that is quite costly. Within the lengthy, anxiety inducing ordeal of having to see these "nacos" anxiously trying to figure out the phone, one of them suggested that I switch out the sim card from my old iphone and throw away the original sim from the new iphone. I didn't trust their advice, but allowed them to switch the sim cards out anyway. I decided to keep the original sim card due to my distrust. I started using the phone after I got home. The screen started blinking. I restarted the phone a few times and it kept blinking !! I freaked out and called Verizon tech support, and the person over the phone was confident and fluent in understanding iphone. He suggested that I put the original sim card back in the phone and he restarted my phone, which completely fixed the problem. Im so glad I followed my hunch by having saved the original sim card. I can't imagine the nightmare that would have ensued with having to deal with a faulty phone. It's so angering to know incompetent staff is handling valuable devices. Please keep staff that understands and can manage ALL devices being sold. Lesson learned, DO NOT let Verizon store staff manage your apple devices. Its safest to take it to an apple specialist. read more

I was here today to help with my new iPhone set up as I was having issues syncing with my smart watch and other set up issues. The people here were so helpful and I want to particularly thank Ms. Candace Broellos who was so gracious and patient in helping me correctly set-up my new phone. I also appreciate the stores very meticulous procedure in the social distancing and keeping everyone feel at ease. Thank you so much Candace and I so appreciate all your help today!! read more

We had some technical issues and Brian new exactly how to help. He was able to help us and fixed our phones. I was afraid we were going to hear they couldn't help us but Brian was awesome! Thank you! read more

I don't know much about Verizon service, but what I do know is that my man Malay was working overtime trying to get us that $40 discount so shout out to him fr. read more

BEWARE! ANYONE BUYING IPHONE7 Verizon's new programs gives your iPhone6 and 6s $650 trade in credit. They do this by giving you $27 month credit for 24 months (equals $650). You trade in the iPhone6, and get that credit applied. This store TRIES to bs you, and says Verizon requires you to buy into one of their packages (I.e. The car kit package). This is NOT required. Any Best Buy or Verizon store will tell you this. You DO NOT need to buy the car kit package to get the $27 a month credit. DO NOT fall into this trap. Go somewhere else, trade in your iPhone 6, and get your new 7 without having to buy into any other program. The "car kit" program adds $10 a month for 24 months ... That's $240 extra you'll be paying for a dumb case, a car charger, and a glass protector worth $5. read more

I know people had a bad experience but I actually had a really pleasant experience. I came in asking for 3 iPhone upgrades with all the fix-ins and Jesús was our attendant. We took maybe 20 minutes with him taking us around and explaining everything to my mom which was greatly appreciated. It was overall a good experience with very nice customer service! read more

Do not go to this store to purchase your phones! They are scammers and steal your money especially a guy named Malay (he's a middle eastern looking man). I went in to purchase my Samsung 10+ and as we were doing the order, he told me I was getting a screen cover, phone cover, car charger and wireless charger for FREE!!! well I was wrong I was charged for every single item over $200 dollars! I totally put my trust in him and since they use an iPad for transactions, he asked me to sign for the final process and the breakdown of my purchase were in the first page, I signed and then he went and printed my receipt and placed it inside my bag with all my so called free things! It was my mistake to not check my receipt! But I opened up a case on him with Verizon already and a complain because God knows how many people this person and probably all the other workers do this to other customers! I wouldn't even want to rate this one star it was that horrible! I went in and talked to the associate there and they gave a crap about it and just returned my things, didn't even bother to say sorry or anything! If you can don't lose your time or money at this store!! So extremely mad and disappointed! read more

The worst customer service ever! Needed to return a phone case and they placed me in the que behind 8 other people that where there for upgrades, new service etc.... They really expected me to wait 2 hours to return a phone case. Definitely never purchasing accessories from them again. Mind you, there where 2 ladies, one that I assume was the manager not assisting clients, had tablets but said they could not do the return. Verizon corporate needs to check in on this store and perhaps do some training. read more

I would give a 0 star if it was an option. I went in to the store the day before iphone 7 was released and the salesperson told me that in order to upgrade my phone to an iphone 7 and get the $400 trade-in value for iphone 5, I was required to choose their promotion bundles. Which required me to purchase the car hum and other accessories (Beats wireless headphones) that cost over $500!!!! I just called the verizon customer service today to double-check and they told me that I did not have to buy all these accessories in order to get $400 back for my iphone 5. The name of our salesperson is Malay Trivedi. He was very rude to us and tried to promote all these bs promotions. This store is beyond disappointing... read more

I've been with Verizon for over a decade. If my loyalty was based upon the customer service at this location, I would not still be a customer. Their customer service epitomizes what like customer service is and I see why their rating is so low. I wish I had checked and selected a location based upon rating, so that was my error. Without being even more long-winded, (too late, I know) essentially I went in to return a phone and was told of a restocking fee. No indication that they would try to see what they would do and just very cold. No eye contact. I literally left the store, went to the car, spoke with someone on the phone, returned the item, and purchased the phone that I wanted. They credited my account for the restocking fee since I hadn't activated the phone, am a FOREVER customer, and had received the phone only hours earlier. When I returned to pick up the order that I placed on the phone there was no one in the store and approximately seven associates. It has been an hour and a half and I'm STILL waiting on my order to be processed. I called again and the phone representative said they cannot understand the delay as everything is showing in their system. I honestly feel as though the poor in-store representatives were making me wait purposely. I will NEVER return here and advise others not to visit this location. read more

Went to get a phone upgrade today. Malay assisted me and I had a very pleasant experience from walking in the door, getting my new phone, upgrading my plan. Malay was very courteous and helpful. I left so totally happy with my experience. I sure don't know why there were negative posts on Yelp before. read more

I came into the store frustrated because I thought I had business already taken care of there and was back for a repeat trip. I know I initially walked in with a chip on my shoulder but I was immediately greeted and taken care of by Michell. Talk about taking the time to dive into your issue and really make sure it went through correctly. Not only did she know exactly what she was doing but her customer service completely changed my attitude and turned a trip that had started out extremely unpleasant to laughs and satisfaction with the situation. I will only return when she is there because i trust her. Thanks Michelle! read more

My dad went in and asked for no changes to be made on his lines, he just wanted to upgrade to an iphone 6. Pierre took advantage of his limited english and switched us from our americas choice 1400 with 3 lines on the 6gb max plan to the MORE EVERYTHING 15gb plan. This plan is costing us MORE $ AND we're getting LESS DATA! I want our plans changed back! He laughed at me when I requested this! Lies lies! Lies! He kept insisting he went over the plan and got approval from my dad. Who in their RIGHT MIND would give the OK to pay nearly $70 more than thteir current $213 bill, for LESS DATA, so that they could incur overages and end up paying $400/mo?! No matter how Pierre argues it, its not believable. He told you not to make any changes! Than to add insult to.injury, he took it upon himself to add family base monitoring. My dad barely knows how to text msg, how did you convince him to pay extra $ for this festure, that reauires him to go online, login and monitor data? My dad doesnt know what internet is!!! Spoke to the lady suipervisor and instead of rtesolving the plan probltem, she hands me back to her lying sales rep! read more