Went in to change plans and Adaline was told by one associate it was one thing in actuality it was more money

Jason and store Manager Mo made my visit worth it. They answered all my questions about different phones a there functions. I'm an Apple guy and explained the differences between the Android system and the Apple. Of course I chose IPhone to Jason's delight. These two work great as a team and served all customers who entered the store within minutes.Which I can't say for the Verizon store off Olsen in Rancho Cordova where I personally watch. Co workers not working as a team and it showed by me having to return 3 times at about 2-3 hour visit each. Sad thing is I went in with a plan and instead of listening to the customer they continued to try and up sale you on things you didn't need. A friend heard about my story and referred me to the Elk Grove location where Jason and Mo both listend and I walk out of store a happy customer. Thank you Jason And Mo for the great experience in your store, I highly recommend seeing these guys if you want great customer service. read more

I have always had a great experience at this Verizon. I am always greeted when I enter the door and most recently Richard and Chris helped me with my cell phone. I appreciate the time they took to help me understand the issues I was having. read more

Daniel was very helpful with everything. Patient and very informative. All the employees were friendly.! Thanks !

I visited on Sunday the 8th of May. I made it a point to call before I went in- I spoke to a rep on the phone and he didn't sound too helpful but he said if I really wanted to I could make it in to the store. He stated they closed at 7pm (1hour away) and that I need to be there within the next 10-15 mins. I headed right over and the person was in a hurry. He was rushed the entire time and encouraged me to visit a corporate store or call the 800 number for help. Another associate in the store attempted to look at the settings in my phone and the primary associate helped me said "lets wrap it up- it's 25 after" and he encourage me to call the 800 number. Crappy service! Waste of my time & gas. read more

I had problems with my phone earlier this week and I was greeted by a very kind young man by the name of Brandon. He has excellent customer service skills and he made our visit worth it, He explained in full detail as to what I would see on my next bill and the best part about the service that I received was there was no pressure he simply gave recommendations and put the decision back on me I can appreciate an honest sales person I truly recommend this location for your wireless phone needs and questions. Very pleasant experience and I learned a lot. Thank you Brandon. read more

Went yesterday to get the new iPhone. Manager Morgan was extremely helpful. He made sure my old phone was backed up before transferring it all to my new phone, updated the new phone and made sure the case I picked would work with the wireless charging. He was also very clear about the return policy/restocking fees. Associate Britney, who was clearly still in training, was helping a mother daughter get new phones as well and he managed training her and making sure my phone transfer was happening at the same time. Both Morgan and Britney were very pleasant. I was definitely satisfied with the service he provided!! read more

I've enjoyed getting acquainted with Chris & Richard. Always courteous, always glad to help. Great shop, good product displays. I trust them to help me with new products, it's tough getting a new phone! . . . . But we gotta have 'em! My phone store! I go in. Ow just to hear about new stuff & get help. read more

Sunny Arora, the Sales Rep was AMAZING! He was soo polite and helped me understand my new phone. Definitely coming back

We went to this store to sign up for our own Verizon account after having been on my daughter's plan. They were great in helping us. That was in March 2015. Since then they have changed management and sales people who need lessons in customer service. Rudeness is not acceptable from managers or employees. I wanted to cancel my contracts but went home and called customer service who informed me that that store is like a franchise and directed me to a direct store where we received excellent service. These "franchises" need to learn that they represent Verizon and should be held to the same standards as direct stores. I will never ever go back to the store in Bel Air shopping center on elk grove florin road instead I will go to Howe Ave store where we will be treated with respect and gratitude. Good job Howe Ave store. read more

Cute man working the counter, very willing to help us, even thought we mistakenly didn't buy our phones from his store... The only downfall is that he was the only one working there at the time, so there was a bit of a wait, but it was worth it to ge tour phone concerns met! Will return! read more

This store has Literally the WORST service ever ! The way this store is run is disgusting and makes me seriously hate Verizon wireless! This particular store is incapable of applying an employer discount (a year later), a simple number transfer from one carrier to another took 2 weeks and three employees, to file an insurance claim on a defective phone warranted an eye roll and $145 more on an already $600 plus phone. If you request help they sit and text on their phones and literally take hours to complete the request( which btw will without a single doubt require a follow up when the initial problem was not resolved in the least by the previous employee). Conclusion, the Verizon service is expensive, the data plans sucks and only work half the time, so at the VERY LEAST they could offer decent customer service. read more

I came in for a note 4 case and the man working greeted me nice and came to help me I said I was just looking for now and he let me be. I chose my note 4 case I wanted and proceeded to the counter to purchase it. Waited 5 minutes while both employees were busy with a customer. Once the lady working walked up to the counter she ignored me grabbed the phone and called another store. While she was on hold she made small talk with me and I asked if I could buy the case. She asked who was helping me I said the other guy but he was with another customer. She said she would ring me up. She walked to the backroom to get a Sim card then ignored me and sat back down with her customer. So I decided not to purchase my case from this store. Some of the worst customer service I've had in a long time. Don't go here its a waste of your time. If you want someone who will take care of you and answer your questions no matter what carrier you have go to RadioShack 3 doors down. read more

If you want to get all your questions answered with prompt, courteous attention, make the trip, even if it's a bit out of your way, to this particular Verizon store. With the many choices we all have these days, I assure you, it will be worth it. Not only does the staff have the knowledge to help with whatever your needs may be, they do it with heart. How refreshing is that? Very. So do yourself a favor and make the effort next time you need assistance. You won't be sorry! read more

Went in yesterday. There was three workers in the store during my visit. It appear one was a manager and the other two was associates. With no customer in the store besides me, I was not approach by anyone in particular, but awkwardly had to walk to the counter and ask for help. I needed to pick up a nano sim card, they charged me $20 for one. When I realized later that night nano sim cards are free... I decided I will go back to return the unused nano sim card I paid for. Same associates in the store today and a "manager" in back that I never saw or spoke to during my second visit. I was denied a return by the associate and her manager. She claimed that sim sales are all final sales and according to her store manager that they cannot verify if the sim was used or not. What had me most upset was that I was not notified during the sale that it was considered a final sale and was not available for any type of return. The associate openly admitted that it was her fault that she had forgotten to mention that to me and proceeded to deny me of a return/refund. She repeated several times that they are a retail store (3rd party) and do not follow or required to follow the same policies of Verizon. $20 is not a big deal but the principle of things are out of order here. We've been with Verizon as our wireless carrier over 12 years and there retail customer service has gone down the drain. My standards of what I know Verizon to be is slowly disintegrating each time I walk into a location for help. IMHO maybe...just maybe this location wouldn't need a sign spinner at the corner of the street trying to pull customers in if they only provided decent customer service to the ones that do enter their store. Luckily *611 resolved things for me...sad that face to face customer service has come to this read more

My mom went in to activate an old phone on her line. Her English and understanding of the way things work was not excellent, so she thought this was a Verizon store. They charged her a $30 "Upgrade" fee. The line had already just recently been upgraded by Verizon. I called Verizon Wireless directly to dispute. They called the store to find out the details and were told that this third-party store had charged her $15 for the new sim card (which should have been free), and another $15 to transfer contacts (which, by the way, was unnecessary because I had already done that for her -- it's an Android phone, all she needs to do is log in to her Google Account). Verizon said I could try to call the store to dispute. I called the store directly and they told me they charged her $30 for the new sim. Either they're lying to me or they lied to Verizon Wireless. In either case, they took advantage of my mom's poor English and now she is out $30 for an unnecessary charge. read more