BUYER BEWARE. DO NOT TAKE YOUR EXPENSIVE PHONE TO THESE PEOPLE!!!. they fixed my screen but…read morescratched the back of it, and then just threw it in a bin with zero protection. I had just gotten the phone for $1200 and they messed it up, "its just paint" the one guy said....smh, just terrible, they have no respect for peoples property and treat as if it was easy to buy a new one. See attached pictures.

The service was great. The repair shop was far from my location. The repair worker was nice and…read morehandled my phone repair with care, but the phone was so damaged that he couldn't repair it.

I have consistently bought top-of-the-line phones from these guys, one or more for my whole family…read more They have a huge selection and friendly, helpful staff. Their prices are awesome and they stand behind their products. Adrian really came thru for me today when I was in a hurry, and I really appreciate him and The Phone Guys!

DO NOT GET A REPAIR HERE! 0 STARS…read more I am extremely disappointed with my experience at The Phone Guys in Everett. I cracked the screen on my iPhone 16, which had absolutely zero issues before the repair. I had used third-party repair shops for previous iPhones without a problem, so I assumed spending $200 to replace the screen here would be perfectly fine. I was very wrong. I went in on a Sunday and paid $200 for the screen repair. That night, everything seemed fine. Then the problems started the very next day. My screen began randomly turning bright purple, yellow, and green**, almost like there was a filter over the entire display. The phone also started ghost-touching, typing things on its own, and randomly turning itself off. Again, I had none of these problems whatsoever before The Phone Guys worked on my phone. By Wednesday morning, the screen wouldn't even turn on. The phone would vibrate and make notification sounds, but the display was completely black. I brought it back to The Phone Guys, and they supposedly "fixed it." I went about my day, only for the phone to completely shut off again that same Wednesday night. I went back Thursday. Same issue. I went back again Friday. Same issue. At this point, I was incredibly frustrated. The employee who was dealing with my phone did not seem to have a clear explanation for what was happening. Initially, I was told they would order another screen at no charge, but the conversation then shifted toward suggesting that I had somehow caused the problems myself. I was told my phone had "bad software," despite the fact that the phone had worked perfectly until immediately after their screen repair. What made this experience even more upsetting was the lack of accountability. Instead of acknowledging that something could have gone wrong during the repair, I felt like the responsibility was being pushed back onto me. I was also told to lie to Apple and tell them that I had not received service from a third-party repair shop. That was extremely concerning and completely unacceptable to me. I eventually went to Apple because I needed a functioning phone. Apple was able to repair it, but it cost me another $300. So I am now out $500 total because I needed a cracked screen repaired. I returned to The Phone Guys again on Sunday with my receipts and documentation showing what happened. I asked them to compensate me for the additional cost I incurred after their repair. They refused, saying they needed the original screen -- which Apple had already disposed of. I understand that things can go wrong with electronics. What I cannot accept is paying $200 for a repair, immediately developing serious problems that did not exist beforehand, repeatedly returning to the same shop for help, and then being told that the problem was somehow my fault -- followed by a refusal to take responsibility for the additional $300 I had to spend getting my phone working again. If you need your iPhone repaired, I strongly recommend considering Apple directly rather than taking the risk I did. Saving money on the initial repair was absolutely not worth it in my experience. The entire situation has been incredibly frustrating, expensive, and upsetting. I feel like I paid this business to fix my phone and instead ended up paying $500 to deal with the consequences. The Phone Guys- if you are reading this, I would still like to be compensated for the additional $300 I had to spend. If you change your mind and want to resolve this, you can contact me at rileyhood998@gmail.com .

Great customer service. Big store with a number of associates in the store. Understandably it was a…read morebusy time. I was quickly helped by Abiel. He was very friendly. He brought the watch from backroom and quickly set it up for me. Within 10 minutes I was out. Outstanding service.

T-mobile USED to be a decent provider, I switched from Verizon back to T-mobile for a total of…read morethree months. I bought my phone outright, but they continued to charge me for it, they told me there was a promotion for an IPad for $99.99 yet when I got the bill the REAL charge was $1799! They NEVER told me what my final monthly bill would be, but I was told they would have no problem beating my old Verizon bill. I got the first bill on their app because they wouldn't sent me a paper bill, and it was twice what I was paying at Verizon!!!! Even with a "paid off" phone! I went into the store to have them fix whatever was screwed up in the billing and was told to "wait for the dust to settle" and the next month's bill was even higher! I was busy working out of town so I wasn't able to get back to the store right away, the third bill was still twice what Verizon's bill was. I went to the store only to be told the wait time was over an HOUR!!! (Maybe if they didn't lie to their customers and provided quality service the wait would be almost eliminated!) I went back to Verizon, they were able to port my number over only AFTER I payed off a phone that was technically already paid off, and an IPad that I only bought because I was told it was less than $100. So I am THOUSANDS of dollars into a very crappy company and had to return the internet box. Again, a long wait, over 30 minutes, but at least I'll be DONE with these morons!!!!! DO YOURSELF A FAVOR, USE ANY OTHER PROVIDER AND STAY AWAY FROM T-MOBILE! They promise everything, provide you almost nothing, and charge you the world!!!!!

This a review for Cricket as a company cell provider not the location - I was trying to make a…read morepayment late at night and the website page kept saying under maintenance. By the time the website was working again, they disconnected my service. I called Cricket when they opened for business hours and I told them I was trying to make a payment but your platform was and is under maintenance and there wasn't a way I could pay. They said I was lying and I could have made a payment. I asked them for a refund so I could move to a different provider they refused. Dear Cricket, there is always someone looking to take your business. Fuck your policies that you wrote on your couch to put on a website. Make the customer happy. What will separate you is your customer service and common sense. I was simply trying to make a payment and your page was down. But you disconnect my service, and charge me fees. You dumb fucks. Dumbass cell phone providers, there are companies that are cheaper with better incentives ex) Mint Mobile. Why would I pay for wifi at home and pay a cell provider $60-$200+ Per month. Wake up. I use wifi 99% of the time. We no longer need a T Mobile $200/month cell phone bill or a Cricket $60.00 cell phone bill. We can go to a company that's $20/month and get the same thing and better.

Very fast and efficient store best store i've been to…read more Génesis Helps me out everytime! She's a pleasure

Walked in to this store today looking to buy a replacement phone for my fiancé's recently lost…read morephone. After a lot of indecision on our part (and a million questions), Anthony went above and beyond in helping us find a phone. Once we were ready to purchase the phone, we realized that there was a possibility we were carrying insurance on this particular phone. Anthony helped us look that information up, and got us on a tablet to start the claims process. I personally have service through Verizon (and have for the last 16 years), and today's experience has sold me on transferring my service. Anthony was a professional salesman. AT&T give this man a raise! We'll be coming back to get my service transferred, and to upgrade both our phones... despite this particular store's 1.5 star rating we give Anthony a 5.

worst customer service ever. they make working with comcast something to look forward to. would…read morebarely acknowledge me when i entered, yelled across the room asking me what i wanted , told them an iphone 17e in black and they said no. all the locations in the north end were just as bad. its my brothers policy we were using and refuses to go anywhere that not apple. all these people need to be fired.

I would NEVER recommend Best Buy to anyone. I purchased a computer off their website that needed to…read morebe returned due to a critical error failure. Their return policy was confusing and poorly understood by the employees. They lost track of my computer and didn't issue credit promptly. Several calls, emails, in-person visits with management, and many hours wasted later, they finally exchanged it.

We had an appointment to have the screen replace on our I phone and you could tell the guy didn't…read morewant to do it. Very rude. Would never recommend this place.

Let me preface this review by mentioning that I take very good care of my cell phones. My last one…read moreI had for 4 years, but it was time to upgrade to something faster. I went to Universal Phones in Everett and bought a Galaxy S10+ . When Dia, the sales lady, asked me if I wanted to purchase tempered glass and a protective case for an additional $50, I agreed, let's do it. I immediately noticed that the case didn't seem to fit well, that there were issues getting the side buttons to work thru the case. I was assured that everything was fine and my phone had "good protection" now.  Well the tempered glass didn't even last 3 weeks. I noticed a chip on the edge of the glass, which quickly formed into a crack across the entire faceplate.  I removed the tempered glass, and the case seemed to fit better, I could actually press the side buttons thru the case now. Three months later,  the case is useless.  The plastic around the charge port was pretty thin, and it began to break apart. Today the whole side of the case cracked and broke off.  Absolute garbage! For $15, they will replace the tempered glass, but considering they didn't set it properly and chipped it the first time, I wasn't going to give them more money for ltheir incompetence. They prefer you to pay them with cash, but I don't walk around with $400 in my pocket, so they charged me an additional $15 for using my debit card. Just a total money grab. I'm hoping someone will find this review helpful and save them from being suckered. Don't waste your money at Univeral Phones.

I heard of this place from offerup while searching for a phone…read more I was searching for an IPhone Xs Max & stumbled upon an individual posting for this company with a long list of phones that week that were supposedly on special. The other deal I had with a private party fell through so I decided to stop in their store. One weird thing is they only accepted cash app as a form of payment... They only had one XS Max so I didn't get the option to choose I also picked out a couple accessories but when I got to my car I looked at my receipt and it was nearly $200 more than the original ad claimed it would be!!! I immediately went back inside and was shut down and told because of the color and condition of the device I wouldn't qualify for the special that that specific one had already sold and that i I could not get a refund!!!! BS!!! All their phones are said to be "grade a" and the color of the phone is irrelevant for all major phone carriers and price difference!!! They offered no sort of solution and pretty much said oh well RUDE!

I was told my phone repair would take about four hours but the job was done in about an hour. Jason…read morewas very helpful with quick customer service. Only reason I'm not giving 5 stars is that I wish there was a way to check in online or schedule an appointment.

Asurion customer service via telephone? Yuck!…read more The folks behind the counter at this location? Hooray! We were on our second visit to this location due to poor communication by the online people. The folks at this location helped us find a better solution to our problem. By coincidence, one of our phones developed an unrelated major problem while we were there. Tak, the man behind the counter, stepped in and helped us resolve our problem quickly and with a smile.

The guys were so nice and quick. They fixed my brand new…read moremoto 5g After I tried everything, to dry , since I. Had dropped it in my tub.

On 10th June 23 Pedro and his worker Ronald bought 10 smart phones from me. The devices were…read moreUnlocked S21+ he was short of funds that day and requested that i give him some time to pay me the balance of $1195.00. After that i visited him again several times and he would ask for more time.... until the last time where he simply refused to pay me. He said i dont have the money. I strongly suggest the local community not to trust these people. They will Rob you whichever way they can. They are con artists. I will be filing a complaint with bbb and the attorney General off

I don't usually spend much time writing reviews, but felt it was important to do so here. Changing…read morefrom my providers (Ziply for internet, T-Mobile for phone) to Xfinity (for a special intro package offer) was the worst decision I could have made. Xfinity's wireless was horrific - crashing on an hourly basis and running slow. The cell phone coverage wasn't as bad, but not at all great. And when I called the customer service line (twice) for technical assistance all they did was transfer me to their overseas office, and I got salesmen (not technicians) trying to UPSELL me. Just terrible. Absolutely don't use Xfinity services. Yikes!

TLDR: Pros: Great customer service, reasonable phone plans, $400 credit even if your phone is…read morecracked, black Friday promos available now. Cons: No bathroom, some items have limited stock so they may have to drop-ship a product for you if they don't have your color or specific model or memory choice, and slightly conservative discounts for Black Friday but still worth considering. --------------------- I am a Xfinity internet customer. Their internet has been great since I moved here 6 months ago. I currently pay $90.34 for their Gigabit X2 Internet. Within 90 days of starting your home internet plan, you can bundle your mobile plan with your internet. However, I waited too long for that window. I decided to switch from Verizon anyways. My wife and I were on the same plan with Verizon and she needed a new phone because the back glass was cracked on her older iPhone. When we entered this Xfinity location, we were greeted by Joe and put on a waitlist for a representative to help us. They were not too busy, so we got called within 5 minutes and sat down with a nice lady named Theresa. She was easy going and professional. As I previously mentioned, we were no longer eligible for the new Internet customer promo I mentioned earlier, but there were still discounts to be had. Their phone plans go unlimited, unlimited plus and gigabit. Due to us having an internet plan with them, the first two options were both discounted by $20. One of the pictures I attached has the chart regarding the plans. Unfortunately due to the poor condition of my wife's phone, she was not able to get a trade in value as Verizon's recycling center has a no cracked phones policy. However in cases like ours Xfinity will offer $400 off a new phone. I kept my phone the same as it is a iPhone 14 Pro Max with a Terabyte of memory. But she upgraded to a iPhone 16 pro max. Accessories are 50% percent off when you buy a phone with them, so she also picked out an Otter box case and screen protector as well. Theresa was patient with me asking too many questions. Which was cool. She was also personable and talked to me about sports and tv shows while still working on the plan transfer. She also waived one of the line setup fees which was nice. I asked about any other black Friday deals, she told me they offer $250 off iPhone tablets with up to 24months financing. Which is pretty good. I was a little disappointed with myself that I didn't capitalize on the internet/mobile bundle deal that you have to get within 90 days of signing up for internet service. But that disappointment faded quickly when Theresa reached out to me after I left the store and informed me that she was able to apply an additional promo to our cell phone bill lowering it by $20 for 10 months. Thanks Again Theresa! NOTE: Pictures show this locations inventory as well as details about prices, there is also a picture of the promo I missed out on. One video is when I first walked in and shows that I was greeted.