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    Xfinity Store by Comcast

    2.0 (71 reviews)
    Open 10:00 am - 7:00 pm
    Updated 1 month ago

    Services - Xfinity Store by Comcast

    Internet service providers

    Television service providers

    Security system installation

    Security system repair

    Security monitoring services

    Xfinity Store by Comcast Photos

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    Mike N.

    TLDR: Pros: Great customer service, reasonable phone plans, $400 credit even if your phone is cracked, black Friday promos available now. Cons: No bathroom, some items have limited stock so they may have to drop-ship a product for you if they don't have your color or specific model or memory choice, and slightly conservative discounts for Black Friday but still worth considering. --------------------- I am a Xfinity internet customer. Their internet has been great since I moved here 6 months ago. I currently pay $90.34 for their Gigabit X2 Internet. Within 90 days of starting your home internet plan, you can bundle your mobile plan with your internet. However, I waited too long for that window. I decided to switch from Verizon anyways. My wife and I were on the same plan with Verizon and she needed a new phone because the back glass was cracked on her older iPhone. When we entered this Xfinity location, we were greeted by Joe and put on a waitlist for a representative to help us. They were not too busy, so we got called within 5 minutes and sat down with a nice lady named Theresa. She was easy going and professional. As I previously mentioned, we were no longer eligible for the new Internet customer promo I mentioned earlier, but there were still discounts to be had. Their phone plans go unlimited, unlimited plus and gigabit. Due to us having an internet plan with them, the first two options were both discounted by $20. One of the pictures I attached has the chart regarding the plans. Unfortunately due to the poor condition of my wife's phone, she was not able to get a trade in value as Verizon's recycling center has a no cracked phones policy. However in cases like ours Xfinity will offer $400 off a new phone. I kept my phone the same as it is a iPhone 14 Pro Max with a Terabyte of memory. But she upgraded to a iPhone 16 pro max. Accessories are 50% percent off when you buy a phone with them, so she also picked out an Otter box case and screen protector as well. Theresa was patient with me asking too many questions. Which was cool. She was also personable and talked to me about sports and tv shows while still working on the plan transfer. She also waived one of the line setup fees which was nice. I asked about any other black Friday deals, she told me they offer $250 off iPhone tablets with up to 24months financing. Which is pretty good. I was a little disappointed with myself that I didn't capitalize on the internet/mobile bundle deal that you have to get within 90 days of signing up for internet service. But that disappointment faded quickly when Theresa reached out to me after I left the store and informed me that she was able to apply an additional promo to our cell phone bill lowering it by $20 for 10 months. Thanks Again Theresa! NOTE: Pictures show this locations inventory as well as details about prices, there is also a picture of the promo I missed out on. One video is when I first walked in and shows that I was greeted.

    Not the closest one to my home, but looks like the convenient one for me. Located in the corner of a shopping center on The Evergreen way. Visited this store earlier this week for a new internet connection. At least 7-8 customers ahead me. The lady who checked me in was complaining how short-staffed they are. The wait time was around 20 minutes. But I didn't have to wait for that long, I was helped by Jeff and his associate. Service was fast, he just looked up my address and ensured they have service there. Rest of the formalities were done online, quite easy and within 10 minutes I was out with the new device. Excellent service and super quick. Anyone not gonna love that? Kudos!

    Michael R.

    I am 100% satisfied with Xfinity's service and products. I currently use their internet and phone service and I am pleased by both. I recently went to the Xfinity store by Comcast in Everett to get my phone trouble shoot. I was helped by one of the service reps: Quinton Sanders and with his help and patience I was able to resolve my account issues, my phone and at the end the upgrade of my phone. I highly recommend using Quinton as your service rep if you happen to need help at the Xfinity Store by Comcast in Everett. Thank you Quinton for your help!

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    1 year ago

    Always phenomenal service experiences from their staff. Xfinity sucks but they have great customer service.

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    Page 1 of 2

    Ask the Community - Xfinity Store by Comcast

    Review Highlights - Xfinity Store by Comcast

    They were not too busy, so we got called within 5 minutes and sat down with a nice lady named Theresa.

    Mentioned in 2 reviews

    Read more highlights

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    Protected By Mike - Mike has been protecting families for 20 years in the industry. Local.Trusted. Professional.

    Protected By Mike

    (12 reviews)

    I am a business owner and in the construction industry. My standards are very high and expect a lot…read morefrom my employees and feel the same way as hiring a contractor to help me. I am very picky and not easy to please. I had been looking for security at my shop, due to some troubles lately. I called Mike and he was spot on with where my cameras were to be set up, motion sensors and contacts around my place. I can't say enough about his expertise and could tell that not only knew a lot about what he did, but also loved what he did. After looking at 4 different places I decided to go with him. The installation was perfectly done and his employees were clean, courteous to my staff and very professional. They were very well educated and had a lot of experience with installations. This installation went great and was walked through on how to use this system. I did not have any issues and had no questions after this walk through. I was very pleased. I highly recommend if you are looking for someone and will hire again for my home. Thank you for all the help Mike! Don't look anywhere else, it will be a waste of time.

    Mike is amazing at customer care. He provides clear, reliable information related to setting up a…read morecomprehensive home security system. Brent, is a technical expert on installation and does what it takes to get the job done. Security was very important to me in my new single family home after living in a condo for the past 12 years. Mike and Brent made that security and peace of mind a reality. I would highly recommend contacting Mike if you are looking for a security system with world-class customer service to set-up your system.

    Bay Alarm Company

    Bay Alarm Company

    (5 reviews)

    Very questionable business practices. Bay Alarm purchased my previous alarm provider who provided…read moreservice for both our business and residential. Repeatedly we have contacted them to make changes to our system (add/remove people) and have been told that they did not get all of the information they needed to administer our account from the company that they purchased. (That sounds like a YOU problem.) Unfortunately, there solution is to send a tech out and charge ME in order to get that information so they can properly administer the account. We escalated the issue and were told that while they didn't have said information, we would have to pay a service call for the tech to get that information. Upon doing our research appears this is not an uncommon issue with questionable service call charges. We will shift our business elsewhere as they have no interest in properly servicing our account, and can't service our account to the level they service all of their other accounts. Not interested in being "nickle and dimed" when we did NOT choose for them to buy the old company. They certainly did not tell us that they couldn't properly administer the account.....while they collect their fees like clock work.

    Absolutely amazing service! We have a real security issue…read moregoing on at home. I don't want to get in to too much detail, But let's just say having a home security system in place was imperative. Also, I didn't have any time to lose. After calling a couple of other companies who were two and three weeks away from any type of installation I called Bay Alarm. Neal, the salesperson listened, and empathized. He came out to our home only one day after my call, assessed the situation and gave us a very fair deal on security that was what we were looking for, nothing more nothing less. The technicians arrived just 2 days later. Josh and Ezekiel were fantastic. They did quality work and cleaned up after themselves. We had a few minor issues and they came back out and got us all dialed in. Neal displayed excellent follow up after the sale as well. Needless to say we are super happy with our purchase and we would recommend bay alarm to anybody!

    Xfinity Store by Comcast - isps - Updated May 2026

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